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2 mins read

The “ultimate Zomato and Swiggy hack” might be opting for COD while placing your order, claim redditors!

A Reddit user suggests that by choosing cash on delivery, your Swiggy and Zomato orders are priorit…

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4 mins read

An AirBnB property almost ruined our Goa staycation, but customer support saved the day with another free accommodation!

Customer service is a massive hassle in most situations, but it quite literally saved our vacation …

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3 mins read

'Pay your staff properly, solve the 80,000 complaints first': Internet reacts on Ola CEO Bhavish Aggarwal and Kunal Kamra feud

Comedian Kunal Kamra’s criticism of Ola Electric’s service led to a heated Twitter exchange with CE…

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1 min read

Artificial Intelligence in Customer Support

Artificial Intelligence in Customer Support

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3 mins read

VMware customers are seeing massive late fees since Broadcom acquired the company

VMware's transition to subscription models under Broadcom has led to customer frustration and drive…

Rosalie Chan   


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2 mins read

Microsoft tells customers it lost log data for key security products

Microsoft told customers that a software bug caused inconsistent collection of log data for key clo…

Ashley Stewart   


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3 mins read

GE HealthCare is tapping into AI to improve clinical support — an initiative led by the company's first-ever chief AI officer

GE HealthCare's AI initiatives, including AI-powered imaging solutions and strategic partnerships, …

Matthew S. Smith   


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2 mins read

Weekend wrap: Swiggy IPO price band, BlinkIt gold coin customer's ordeal, India's GDP woes, and more

Swiggy will launch its IPO with a price band of ₹371-₹390 per share on November 6. A Blinkit custom…

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5 mins read

Inside Amazon's nuclear ambitions, its 'Piano Man' project, and CEO Andy Jassy's support

Amazon is trying to use nuclear as a reliable, clean solution to meet AI's insatiable power demands…

Eugene Kim   


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1 min read

Marc Benioff says AI and humans are now indistinguishable in customer service

Customer service is seen as one of the sectors where AI could have the biggest impact.

Beatrice Nolan   


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2 mins read

Bhavish Aggarwal's OLA Electric says it has resolved 99% customer complaints after receiving CCPA show cause notice

Ola Electric says that it has resolved 99.1% of the 10,644 complaints filed by the Central Consumer…

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3 mins read

Here's what will get cheaper and costlier after this Budget

One aspect that always garners much traction on the Budget day is what got cheaper and what got cos…

ANI   


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2 mins read

Union Budget 2024-25: Mobile Phones to get cheaper, as FM Nirmala Sitharaman reduces basic customs duty to 15%

Sitharaman said, "With a three fold increase in the domestic production and almost a 100-fold jump …

ANI   


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BlackRock's CEO says China is the biggest supporter of Russia's economy amidst the Ukraine war

BlackRock chief Larry Fink says that Western businesses should re-evaluate their ties to China.

Kwan Wei Kevin Tan   


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3 mins read

I work at Spirit Halloween. Here are 9 mistakes I see customers make when shopping for costumes and decor.

Spirit Halloween customers often buy makeup kits without proper application and removal products, a…

Kim Fahmie