You Searched For "customer services" and got 18 results
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3 mins read
'Pay your staff properly, solve the 80,000 complaints first': Internet reacts on Ola CEO Bhavish Aggarwal and Kunal Kamra feud
Comedian Kunal Kamra’s criticism of Ola Electric’s service led to a heated Twitter exchange with CE…
2 mins read
Gen AI to unlock a "mammoth incremental opportunity" for Indian IT services: Report
The generative AI provides more opportunity to the Indian IT sector contrary to the believe of bein…
ANI
2 mins read
Weekend wrap: Swiggy IPO price band, BlinkIt gold coin customer's ordeal, India's GDP woes, and more
Swiggy will launch its IPO with a price band of ₹371-₹390 per share on November 6. A Blinkit custom…
5 mins read
Customer service hubs: Entering the golden age with Gen-AI and tech-driven solutions
In an era where customer experience is a primary business differentiator, the role of service hubs …
1 min read
Marc Benioff says AI and humans are now indistinguishable in customer service
Customer service is seen as one of the sectors where AI could have the biggest impact.
Beatrice Nolan
2 mins read
Domino's CEO says customers are picking up their own pizzas, and it reveals a bleak reality about the economy
Domino's CEO said that its carryout business is booming -- and its shows why many consumers aren't …
Alex Bitter
2 mins read
AI could slow BPO sector growth: Chief Economic Advisor Nageshwaran
Chief Economic Advisor V Anantha Nageswaran emphasized the crucial and positive role that artificia…
ANI
3 mins read
'Botshit' is an example of how AI is making customer service worse
Botshit is a term that describes when chatbots spew incorrect information and provide false referen…
John Towfighi
5 mins read
The Ola Electric Saga: Are surge in complaints and declining market share a wake-up call for Bhavish Aggarwal?
Ola Electric was once considered the most promising electric automaker in the country, from dominat…
1 min read
Reports of data breach desperate attempt to tarnish brand's image: Airtel
The statement comes after an account named 'xenZen' on the dark web claimed to have access to t…
PTI
4 mins read
Finally, an explanation for why it's so frustrating to deal with customer service
If you've ever been at your wit's end with a customer service rep who can't help, you may be a vict…
John Towfighi
5 mins read
Hosts have ruined Airbnb with excessive fees, high demands, and bad customer service, travel experts say
Airbnb has had a fall from grace. It revolutionized the vacation industry, but is now plagued with …
Lindsay Dodgson
1 min read
Read the open letter Spirit Airlines sent to customers after filing for bankruptcy protection
Spirit told passengers they can continue to book flights and travel with the airline following its …
Pete Syme
1 min read
Impact of AI on Customer Service
Impact of AI on Customer Service
3 mins read
Fast food chains are locked in a 'value war' for US customers
McDonald's, Starbucks, and others this week have highlighted a "value war" as customers push back o…
Dominick Reuter
2 mins read
The “ultimate Zomato and Swiggy hack” might be opting for COD while placing your order, claim redditors!
A Reddit user suggests that by choosing cash on delivery, your Swiggy and Zomato orders are priorit…
2 mins read
Jio, Airtel, Vi record customer loss post tariff hike, BSNL becomes only gainer in July
According to the report, BSNL added over 2.94 million mobile subscribers in July. Bharti Airtel los…
PTI
5 mins read
Gen Zers are embracing remote and flexible customer service jobs — but the freedom comes at a cost
Remote roles are often portrayed as good for mental and physical health, but that isn't always the …