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2 mins read

Domino's CEO says customers are picking up their own pizzas, and it reveals a bleak reality about the economy

Domino's CEO said that its carryout business is booming -- and its shows why many consumers aren't …

Alex Bitter   


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2 mins read

AI could slow BPO sector growth: Chief Economic Advisor Nageshwaran

Chief Economic Advisor V Anantha Nageswaran emphasized the crucial and positive role that artificia…

ANI   


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5 mins read

Hosts have ruined Airbnb with excessive fees, high demands, and bad customer service, travel experts say

Airbnb has had a fall from grace. It revolutionized the vacation industry, but is now plagued with …

Lindsay Dodgson   


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2 mins read

Customers at several small-sized banks affected as tech provider C-Edge suffers ransomware attack

The issues are being faced for the last two days after the discovery of a breach of the system…

PTI   


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3 mins read

'Botshit' is an example of how AI is making customer service worse

Botshit is a term that describes when chatbots spew incorrect information and provide false referen…

John Towfighi   


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1 min read

Reports of data breach desperate attempt to tarnish brand's image: Airtel

The statement comes after an account named 'xenZen' on the dark web claimed to have access to t…

PTI   


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4 mins read

Finally, an explanation for why it's so frustrating to deal with customer service

If you've ever been at your wit's end with a customer service rep who can't help, you may be a vict…

John Towfighi   


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1 min read

The new "Zomato for Enterprise" will directly bill your company for business-related food orders

Zomato has launched ZFE to streamline corporate food expenses, enabling direct billing and eliminat…

Business Insider Latest Story Image
2 mins read

Sitharaman urges tax officials to prevent doubts from escalating into grievances

Union Finance Minister Nirmala Sitharaman on Friday urged officers of the Central Board of Indirect…

ANI   


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2 mins read

Gold imports dip 4.23% to $12.64 billion in Apr-July 2024

In April, the imports jumped to $ 3.11 billion from one billion in April 2023. According to a jewel…

PTI   


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2 mins read

Over 94% telecom services restored in flood-hit Tripura as DoT, TSPs rally amid crisis

Tripura has experienced severe disruptions following unprecedented heavy rainfall from August 19 to…

ANI   


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5 mins read

Gen Zers are embracing remote and flexible customer service jobs — but the freedom comes at a cost

Remote roles are often portrayed as good for mental and physical health, but that isn't always the …

Lindsay Dodgson   


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2 mins read

Trade via Bengal land ports disrupted amid unrest in Bangladesh

India's main exports to Bangladesh include vegetables, coffee, tea, spices, sugar, confectionery, r…

PTI   


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3 mins read

How Daily Harvest used AI to optimize product packaging and improve customer service

Daily Harvest, a plant-based-food brand, uses AI-driven cartonization software to optimize packagin…

Erica Sweeney   


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3 mins read

Gold prices drop by Rs 5,000/10gm post Budget; bring cheers to retail investors

After the duty cut, the yellow metal has declined Rs 5,000 per 10 grams or 7.1% in the past three s…

PTI   


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2 mins read

Delta flight with 281 passengers diverted to JFK after a customer medical issue said to be diarrhea

Delta said the Airbus A330 from Boston bound for Rome turned around due to a customer medical issue…

Pete Syme   


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2 mins read

Union Budget 2024-25: Mobile Phones to get cheaper, as FM Nirmala Sitharaman reduces basic customs duty to 15%

Sitharaman said, "With a three fold increase in the domestic production and almost a 100-fold jump …

ANI   


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2 mins read

PhonePe Group posts Rs 197 crore profit for FY24

The group has expanded into financial services (insurance, lending, wealth) as well as new consumer…

PTI   


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1 min read

Impact of AI on Customer Service

Impact of AI on Customer Service

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2 mins read

HDFC securities unveils 'Brokerage as a Service' for institutions and fintechs

The Brokerage as a Service by HDFC securities provides a versatile and profitable approach for inst…

ANI