You Searched For "customer services" and got 20 results
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1 min read
Short of loyal customers? Here are a few ways to improve your customer service
What is the most important thing you can do to improve relationships with your customers? The appro…
3 mins read
Why Nice People Shouldn't Work in Customer Service
Customers are loud, abrasive and impatient. They’re rude. There are exceptions, of course, but anyo…
Brazen Life
2 mins read
How to contact Peloton customer service to fix issues with your stationary bike or treadmill
You can contact Peloton customer service via telephone, by webchat on the Peloton website, and by e…
Jennifer Still
4 mins read
8 Major Screwups That Have Lost Companies Business Forever
"Not only had I put up with incredibly unreliable service from them off and on for a decade through…
Vivian Giang
1 min read
Wal-Mart Could Be In Big Trouble If It Doesn't Fix Customer Service Fast
"Walmart shelves are empty because it cut back on its workforce and the employees can't keep up," c…
Ashley Lutz
1 min read
Facebook acquires customer service platform Kustomer for $1 billion
Facebook has acquired Kustomer, a startup specialising in customer-service platforms and chatbots, …
3 mins read
3 Keys To Destroying Your Competition
Figure out exactly why your competition is desperate and make sure whatever area they’re lacking in…
Vivian Giang
2 mins read
If You Want A Profitable Business, You Need To 'Fire The Wrong Customers'
Second, you need to research your customers. A few years ago, Sprint sent letters to a number of it…
Vivian Giang
1 min read
When Amazon Employees Receive These One-Character Emails From Jeff Bezos, They Go Into A Frenzy
"When Amazon employees get a Bezos question mark e-mail, they react as though they've discovered a …
6 mins read
Furious Peloton members describe a customer-service nightmare as they wait months for repairs on issues like pedals that detach from bikes mid-ride
Peloton customers say they've been put on hold for hours, unable to make appointments for repairs t…
Madeline Stone
2 mins read
A Southwest Airlines Worker Sued A Passenger Over Tweets Blasting Customer Service
Grant had purchased Business Select tickets for herself and one child, but not for her other childr…
Hayley Peterson
2 mins read
A Southwest Airlines Worker Sued A Passenger Over Tweets Blasting Customer Service
Grant had purchased Business Select tickets for herself and one child, but not for her other childr…
Hayley Peterson
1 min read
McDonald's Created A New Position To Deal With Customer Service Problems In Stores
"Let's say I'm in front at the register and the grill's not pushing out food quickly enough. So you…
Ashley Lutz
1 min read
McDonald's Customer Service Has Never Been Worse
"It's gotten to the point where the operation has kind of broken down and that's all a symptom of t…
Ashley Lutz
2 mins read
Store Charges Customers $5 'Just Looking' Fee To Combat Showrooming
"If customers aren’t buying, the seller needs to figure out why and adapt accordingly," wrote Chris…
Kim Bhasin
2 mins read
The Irreversible Decline Of Sears Can Be Blamed On One Thing
Sears has been in an irreversible decline since around the time my grandfather retired from selling…
Ashley Lutz
3 mins read
Some Tesla customers who paid $100 to reserve a Cybertruck 2 years ago say they're frustrated with customer service but still prepared to wait
Some Tesla customers said the Cybertruck is worth waiting for, but one said he cancelled his refund…
Kate Duffy
1 min read
Impact of AI on Customer Service
Impact of AI on Customer Service
8 mins read
I Walked Away From The 'Cruise' From Hell And Still Can't Get A Full Refund
Judging from our experience, it's obvious Wesell.com is going for the absolute bottom line and taki…
Chris C Anderson
1 min read
The Secrets Of The Apple Store's Success
Carmine Gallo, communications coach and author of "The Apple Experience: Secrets to Building Insane…