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'Pay your staff properly, solve the 80,000 complaints first': Internet reacts on Ola CEO Bhavish Aggarwal and Kunal Kamra feud
Comedian Kunal Kamra’s criticism of Ola Electric’s service led to a heated Twitter exchange with CE…
Gen AI to unlock a "mammoth incremental opportunity" for Indian IT services: Report
The generative AI provides more opportunity to the Indian IT sector contrary to the believe of bein…
ANI
Customer service hubs: Entering the golden age with Gen-AI and tech-driven solutions
In an era where customer experience is a primary business differentiator, the role of service hubs …
Marc Benioff says AI and humans are now indistinguishable in customer service
Customer service is seen as one of the sectors where AI could have the biggest impact.
Beatrice Nolan
The Ola Electric Saga: Are surge in complaints and declining market share a wake-up call for Bhavish Aggarwal?
Ola Electric was once considered the most promising electric automaker in the country, from dominat…
Domino's CEO says customers are picking up their own pizzas, and it reveals a bleak reality about the economy
Domino's CEO said that its carryout business is booming -- and its shows why many consumers aren't …
Alex Bitter
AI could slow BPO sector growth: Chief Economic Advisor Nageshwaran
Chief Economic Advisor V Anantha Nageswaran emphasized the crucial and positive role that artificia…
ANI
'Botshit' is an example of how AI is making customer service worse
Botshit is a term that describes when chatbots spew incorrect information and provide false referen…
John Towfighi
Customers at several small-sized banks affected as tech provider C-Edge suffers ransomware attack
The issues are being faced for the last two days after the discovery of a breach of the system…
PTI
VMware customers are seeing massive late fees since Broadcom acquired the company
VMware's transition to subscription models under Broadcom has led to customer frustration and drive…
Rosalie Chan
Reports of data breach desperate attempt to tarnish brand's image: Airtel
The statement comes after an account named 'xenZen' on the dark web claimed to have access to t…
PTI
Hosts have ruined Airbnb with excessive fees, high demands, and bad customer service, travel experts say
Airbnb has had a fall from grace. It revolutionized the vacation industry, but is now plagued with …
Lindsay Dodgson
Gold crosses Rs 77,000, experts project that silver could reach Rs 1 lakh this festive season
Gold and Silver prices are on an upward trajectory backed by firm demand, and the steam seems to re…
ANI
The “ultimate Zomato and Swiggy hack” might be opting for COD while placing your order, claim redditors!
A Reddit user suggests that by choosing cash on delivery, your Swiggy and Zomato orders are priorit…
Finally, an explanation for why it's so frustrating to deal with customer service
If you've ever been at your wit's end with a customer service rep who can't help, you may be a vict…
John Towfighi
Did you experience wonky broadband service recently? A broken satellite in space might have something to do with it!
An unknown event in geostationary orbit on October 19, 2024, has led to the fragmentation of the In…
Jio, Airtel, Vi record customer loss post tariff hike, BSNL becomes only gainer in July
According to the report, BSNL added over 2.94 million mobile subscribers in July. Bharti Airtel los…
PTI
An AirBnB property almost ruined our Goa staycation, but customer support saved the day with another free accommodation!
Customer service is a massive hassle in most situations, but it quite literally saved our vacation …
India sets stage for Elon Musk’s Starlink internet services to finally enter India with latest spectrum decision
India's move to allocate satellite spectrum administratively enables Starlink to eventually enter t…
Microsoft tells customers it lost log data for key security products
Microsoft told customers that a software bug caused inconsistent collection of log data for key clo…