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5 mins read

Gen Zers are embracing remote and flexible customer service jobs — but the freedom comes at a cost

Remote roles are often portrayed as good for mental and physical health, but that isn't always the …

Lindsay Dodgson   


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5 mins read

The race in Big Tech to sell customers on AI products is heating up

AWS is stepping up its AI sales strategy as the industry looks to get a return on the big bets they…

Dan DeFrancesco   


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2 mins read

Gold imports dip 4.23% to $12.64 billion in Apr-July 2024

In April, the imports jumped to $ 3.11 billion from one billion in April 2023. According to a jewel…

PTI   


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1 min read

Impact of AI on Customer Service

Impact of AI on Customer Service

Business Insider Latest Story Image
3 mins read

How Daily Harvest used AI to optimize product packaging and improve customer service

Daily Harvest, a plant-based-food brand, uses AI-driven cartonization software to optimize packagin…

Erica Sweeney   


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3 mins read

Government takes action against Ola Electric for customer complaints, Bhavish Aggarwal’s company slapped with show-cause notice

Ola Electric is facing scrutiny after the CCPA (Central Consumer Protection Authority) issued a sho…

Business Insider Latest Story Image
2 mins read

Trade via Bengal land ports disrupted amid unrest in Bangladesh

India's main exports to Bangladesh include vegetables, coffee, tea, spices, sugar, confectionery, r…

PTI   


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2 mins read

Over 94% telecom services restored in flood-hit Tripura as DoT, TSPs rally amid crisis

Tripura has experienced severe disruptions following unprecedented heavy rainfall from August 19 to…

ANI   


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3 mins read

Gold prices drop by Rs 5,000/10gm post Budget; bring cheers to retail investors

After the duty cut, the yellow metal has declined Rs 5,000 per 10 grams or 7.1% in the past three s…

PTI   


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2 mins read

Carlyle-backed Hexaware Tech files draft papers with Sebi for ₹9,950 crore IPO

CA Magnum Holdings has 95.03 per cent stake in the IT company. Since the entire issue is a…

PTI   


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3 mins read

Uniform KYC on the horizon! Here’s how the proposed process can ease the burden on customers and institutions

In a recent meeting led by Finance Minister Nirmala Sitharaman, a proposal was submitted for unifor…

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2 mins read

Union Budget 2024-25: Mobile Phones to get cheaper, as FM Nirmala Sitharaman reduces basic customs duty to 15%

Sitharaman said, "With a three fold increase in the domestic production and almost a 100-fold jump …

ANI   


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1 min read

TRAI Chief rules out any rethink on new service quality norms

Telecom operators will have to compensate subscribers in case of service outages for more than 24 h…

PTI   


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2 mins read

HDFC securities unveils 'Brokerage as a Service' for institutions and fintechs

The Brokerage as a Service by HDFC securities provides a versatile and profitable approach for inst…

ANI   


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2 mins read

‘Comedian ban na sake, Chaudhary banne chale’: Ola CEO Bhavish Aggarwal after Kunal Kamra criticises Ola EV service

Comedian Kunal Kamra criticized Ola Electric's service quality on social media, sparking a heated e…

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2 mins read

PhonePe Group posts Rs 197 crore profit for FY24

The group has expanded into financial services (insurance, lending, wealth) as well as new consumer…

PTI   


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3 mins read

Airbus' game-changing A321XLR will enter service soon. These airlines have already announced routes with the new plane, including 3 to the US.

Airlines are beginning to publish flight schedules using the new Airbus A321XLR plane, including so…

Taylor Rains   


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2 mins read

Delta flight with 281 passengers diverted to JFK after a customer medical issue said to be diarrhea

Delta said the Airbus A330 from Boston bound for Rome turned around due to a customer medical issue…

Pete Syme   


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1 min read

India signs customs mutual recognition agreements with seven nations; Actively pursuing more, says CBIC chief

India has signed mutual recognition agreements (MRAs) with customs authorities of seven nations and…

PTI   


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2 mins read

Costco is a master at building customer loyalty

Costco has built up a loyal following of shoppers over the decades it's been operating.

Grace Dean