You Searched For "customer sentiment analysis" and got 20 results
Sort By:
5 mins read
Customer service hubs: Entering the golden age with Gen-AI and tech-driven solutions
In an era where customer experience is a primary business differentiator, the role of service hubs …
3 mins read
AI-driven customer sentiment analysis can help CMOs
AI-driven customer sentiment analysis is not only about analyzing customer reviews and feedb…
3 mins read
NICE's CEO says AI is 'the ultimate alchemist' that can transform customer-experience solutions
The customer-experience-software company NICE is investing in AI to reduce workload and increase cu…
Erica Sweeney
4 mins read
The market's Black Friday freakout about the new variant shows how a reactionary Wall Street rules American life and politics
When Wall Street talks, the public and the government listen. But when the market changes its mind,…
Ben Winck,Jason Lalljee
3 mins read
Data shows that movie piracy is up from 2021, but hasn't hurt Hollywood's biggest box-office hits this year
Movie studios have largely moved away from simultaneous releases, and piracy hasn't dramatically im…
Travis Clark
3 mins read
Republican lawmakers are staging Trump-style stunts at the US-Mexico border to push 'crisis' agenda
Borderline theater: A cutout of Vice President Kamala Harris, a state's plan to fund its own wall, …
Azmi Haroun
4 mins read
Retail won't tackle the labor shortage until it reverses decades of worker neglect and becomes a viable, long-term career again
Retailers need to bring back sustainable jobs with fair wages, benefits, and career progression to …
Mary Hanbury
6 mins read
We’re witnessing an overwhelming response for our premium offerings from smaller markets: Saahil Kumar, Sennheiser India
The market is opening gradually and brands are rushing to address the pent-up demand
6 mins read
The fast-food chicken sandwich wars have reached a new boiling point because of the pandemic, and every chain wants in on the cash grab
The strategy for many chains appears to be replicating competitors' successes to win over customers.
Erin McDowell
3 mins read
5 reasons why AMD has 31% upside potential, according to Bank of America
"Our ownership analysis suggest AMD stock is owned by only 16% of US active fund managers, well bel…
Matthew Fox
4 mins read
Consumer Insights: When humans become data, how do you keep it human?
Brands know their consumers like we know our closest friends.
5 mins read
For Lincoln, defining a new era of American luxury means killing off one of its most iconic cars
The Lincoln Continental and MKZ ended production last year. The company is moving to an SUV lineup,…
Kristen Lee
2 mins read
Wells Fargo employee sentiment has plummeted as the bank struggles to bounce back from sales scandal
Wells have been hit with a range of problems over the last several years, beginning with the fake-a…
Madeline Shi
5 mins read
Private equity can't just flip a switch to embrace data analysis, and investing execs explain why humans are the biggest roadblock to wide adoption
Instead, the data conversation was part of a pregame, which went under the radar to many people att…
Casey Sullivan
2 mins read
MoviePass competitor Sinemia said it's terminated only 3% of its accounts, but online sentiment about the service is overwhelmingly negative
Earlier this month, Sinemia had said these terminations have affected a "very small number of user …
Nathan McAlone
3 mins read
Elon Musk spends a lot of time talking to Tesla owners on Twitter, but the company's stores are terrible at responding to customers
The website released on Monday a ranking of automotive brands' dealerships based on over 13 million…
Mark Matousek
4 mins read
IIM Bangalore students tell you what really led to a BREXIT and it's possible impact on Indian equities
Here take a look at what they have to say about Brexit: - The markets expected that the undecided v…
5 mins read
An Instagram star who has sold $35 million of her own products explains how she built her fashion line and turned followers into customers
It took years to complete, but in early 2018, Engel teased to her Instagram followers, who now numb…
Amanda Perelli
2 mins read
In a good sign for Ginny Rometty, IBM and Twitter already have 100 customers from their important new partnership
Twitter data is now being added directly into IBM's big data analytics cloud like Watson Analytics.…
4 mins read
Interview: Salesforce CEO Marc Benioff bashes Microsoft as generative AI threatens his company's CRM lead
Microsoft has been slowly but steadily gaining share in Salesforce's key CRM software market. Gener…