You Searched For "customer relation management" and got 20 results
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1 min read
The new "Zomato for Enterprise" will directly bill your company for business-related food orders
Zomato has launched ZFE to streamline corporate food expenses, enabling direct billing and eliminat…
5 mins read
The Ola Electric Saga: Are surge in complaints and declining market share a wake-up call for Bhavish Aggarwal?
Ola Electric was once considered the most promising electric automaker in the country, from dominat…
2 mins read
Workplace transformation: 10% of workers hired this year hold job titles that didn't exist in 2000
Global business leaders recognize the transformative potential of generative AI, with seven in 10 m…
2 mins read
Microsoft tells customers it lost log data for key security products
Microsoft told customers that a software bug caused inconsistent collection of log data for key clo…
Ashley Stewart
3 mins read
Data of 31 million Star Health Insurance customers allegedly sold by company's CISO: All you need to know about it
The hacker also accused the company's CISO (Chief Information Security Officer) Amarjeet Khanuja of…
2 mins read
A product manager shares the résumé that helped him transition from consulting and land a $180,000 role at Cisco
A Deloitte consultant spent eight months preparing to leave for Big Tech, including interview prep …
Shubhangi Goel
2 mins read
See Michael Jordan's new private jet, a $65 million Gulfstream G650ER with a flamboyant custom paint job
Michael Jordan's new private jet has a uniquely patterned paint job that includes the Jumpman logo.…
Pete Syme
4 mins read
I manage a private yacht marina in Singapore. Here are 3 ways I build trust with wealthy clients.
Jonathan Sit, manager at ONE15 Marina Singapore's talks about the importance of face-to-face intera…
Lian Kit Wee
3 mins read
'Botshit' is an example of how AI is making customer service worse
Botshit is a term that describes when chatbots spew incorrect information and provide false referen…
John Towfighi
4 mins read
CrowdStrike's crisis management strategy holds lessons for all companies
The CrowdStrike IT outage was a PR nightmare, but it's a reminder to all companies that building a …
Polly Thompson
26 mins read
Immigration and Customs Enforcement has kept its use of deadly force secret. Until now.
Immigration and Customs Enforcement has kept its use of deadly force secret. Exclusive documents re…
Lila Hassan
5 mins read
Cracker Barrel employees and customers say the restaurant chain needs a turnaround, too
Cracker Barrel has lost relevance with customers. Customers and an employee pointed to disappointin…
Alex Bitter
5 mins read
I'm a product manager who interned at Apple, Google, and Microsoft. Now I'm opening up a candy store.
Elly Ross is a product manager who previously interned at Big Tech companies. Now, she's decided to…
Jaures Yip
4 mins read
Elon Musk's brutal management style could ultimately backfire
Elon Musk's entrepreneurial success doesn't mean he's good at running his companies, as his managem…
Lloyd Lee
5 mins read
Gen Zers are embracing remote and flexible customer service jobs — but the freedom comes at a cost
Remote roles are often portrayed as good for mental and physical health, but that isn't always the …
Lindsay Dodgson
4 mins read
These graphs show how much people have cut back on visiting Starbucks — a key driver of its sudden management shake-up
Comparable sales are down in Starbucks' two biggest markets: the US and China. Analysts say it need…
Grace Dean
7 mins read
10 AI applications for companies that want to streamline their business and improve customer experiences
Explore how businesses are using AI to revolutionize the customer experience through automation, ro…
Freya Graham
3 mins read
5 tips from Tim Cook on how to run a company and manage your team
Tim Cook's leadership at Apple since 2011 offers valuable lessons for managers and CEOs on how to r…
Jordan Hart
2 mins read
Volvo Car India rejigs management team
As part of the rejig, Kalpit Shishodia, who led the customer service function since 2017, has b…
PTI
2 mins read
Freshworks jumps 36% in trading debut after pricing IPO at $36 per share
The firm priced its initial public offering at $36 per share Tuesday evening, selling 28.5 million …