You Searched For "customer experience model" and got 20 results
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5 mins read
Hackers are stealing tickets from Ticketmaster customers' accounts. For many, the troubled platform is their only option.
Two Ticketmaster customers had tickets transferred out of their accounts by hackers. They got them …
Dan Latu,Palmer Haasch
7 mins read
10 AI applications for companies that want to streamline their business and improve customer experiences
Explore how businesses are using AI to revolutionize the customer experience through automation, ro…
Freya Graham
3 mins read
AI largely beat human CEOs in an experiment that pitted computers against people — but it also got fired more quickly
AI outperformed human CEOs in most situations in a recent simulation of running a company. It also …
Kelsey Vlamis
2 mins read
Apple's new iPhone 16 just hit stores. Customers told us why they bought it.
Some customers who lined up Friday for Apple's new iPhone 16 were excited for the Camera Control bu…
Sarah Jackson
2 mins read
A Tesla fan in India preordered a Model 3 in 2016. He waited 7 years, and the car still hadn't shown up.
Vishal Gondal preordered the Model 3 in 2016, but never received it. After nearly eight years, he f…
Aditi Bharade
4 mins read
An ex-Tesla owner shares why his experience with a Rivian R1T during Hurricane Helene made him a convert
Michael Cusick says his Rivian R1T not only survived Hurricane Helene but also became an essential …
Lloyd Lee
2 mins read
United CEO says ultra-low-cost airlines like Frontier are 'going out of business' thanks to poor customer service and a 'flawed' business model
In a candid interview, United Airlines' CEO criticized cheaper competitors like Frontier and Spirit…
Taylor Rains
5 mins read
OpenAI's releasing a new AI model soon, and there's a lot at stake
OpenAI shook up the world with the launch of ChatGPT in 2022. But can its latest upgrade do the sam…
Dan DeFrancesco
3 mins read
Verizon sees early success using generative AI to answer questions from business customers
Verizon's generative AI reduces the workload for its agents by summarizing calls, giving prompts, a…
Erica Sweeney
2 mins read
Hybrid work model boosts employee productivity, career growth and loyalty to company, Stanford study concludes
COVID-19 has changed the way the world works, quite literally. About 100 million people worldwide n…
3 mins read
Why are so many creators talking about moving away from Adobe and Photoshop?
The controversy began when Adobe Photoshop and Substance 3D — the bread-and-butter applications of …
5 mins read
Southwest ditching its unassigned seat policy shows how budget airlines' business models are getting upended
Low-budget airlines are rethinking their business models as they face an uphill battle for not foll…
Dan DeFrancesco
3 mins read
What makes customers switch to competitors? 4 in 5 say its bad customer experience in a Zendesk survey
Zendesk's 2023 CX Trends report underlines the key trends in how business leaders and customers thi…
5 mins read
Is Big Tech wrong to train AI models on 'messy' public data? A chat with synthetic data evangelist Ali Golshan.
Ali Golshan, cofounder and CEO of synthetic data platform Gretel, says using synthetic data to tra…
Lakshmi Varanasi
8 mins read
How America stopped caring about quality and learned to embrace 'customer satisfaction'
Why your inbox is overflowing with questionnaires asking you to rate your experience on a scale of …
Adam Rogers
3 mins read
AI-driven customer sentiment analysis can help CMOs
AI-driven customer sentiment analysis is not only about analyzing customer reviews and feedb…
2 mins read
An unofficial Lego event filled with 'empty space and piles of loose Lego' has been compared to the infamous Willy Wonka experience
"Most of the event is empty space and piles of loose Lego," one YouTuber who attended the event sai…
Polly Thompson
3 mins read
Here’s how Tata CLiQ transformed service advisor experience and improved first-time resolution rate by 15%
For Tata CLiQ, the flagship digital commerce initiative of the Tata Group, that definition is qu…
2 mins read
Silicon Valley's biggest ever 'dogfooding' experiment has begun. The implications are huge.
Silicon Valley's dogfooding tests with AI tools and large language models could revolutionize how B…
Alistair Barr
3 mins read
Digital experience platforms stop customers from abandoning brands after a bad experience
We live in the experience era – a world where a brand’s success depends on the experience it delive…