You Searched For "customer experience" and got 20 results
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1 min read
Starbucks CEO set to announce strategy to fix the coffee chain
"When we get back to our core identity and consistently deliver a great experience, our customers w…
Dominick Reuter
2 mins read
The “ultimate Zomato and Swiggy hack” might be opting for COD while placing your order, claim redditors!
A Reddit user suggests that by choosing cash on delivery, your Swiggy and Zomato orders are priorit…
2 mins read
I asked my young marketing team to 'make a relationship' with customers, they took me seriously: Zomato’s Deepinder Goyal on cheeky notifications
On The Great Indian Kapil Show, Zomato CEO Deepinder Goyal revealed the story behind the company's …
2 mins read
Ola Electric boosts service capacity by 30%; adds over 50 centers, and 500 technicians to clear complaint backlog
Ola was in the spotlight earlier this month following a public spat between its founder Bhavish Agg…
5 mins read
The Ola Electric Saga: Are surge in complaints and declining market share a wake-up call for Bhavish Aggarwal?
Ola Electric was once considered the most promising electric automaker in the country, from dominat…
3 mins read
Fast food chains are locked in a 'value war' for US customers
McDonald's, Starbucks, and others this week have highlighted a "value war" as customers push back o…
Dominick Reuter
3 mins read
'Pay your staff properly, solve the 80,000 complaints first': Internet reacts on Ola CEO Bhavish Aggarwal and Kunal Kamra feud
Comedian Kunal Kamra’s criticism of Ola Electric’s service led to a heated Twitter exchange with CE…
5 mins read
Hackers are stealing tickets from Ticketmaster customers' accounts. For many, the troubled platform is their only option.
Two Ticketmaster customers had tickets transferred out of their accounts by hackers. They got them …
Dan Latu,Palmer Haasch
2 mins read
AI is learning to be 'emotionally intelligent' — here's why that matters
AI is learning to understand human emotions, which could revolutionise healthcare, education, and c…
5 mins read
Customer service hubs: Entering the golden age with Gen-AI and tech-driven solutions
In an era where customer experience is a primary business differentiator, the role of service hubs …
2 mins read
McDonald's sales dropped for the 2nd quarter in a row as customers keep tightening their belts
Global sales at the Golden Arches fell 1.5%, driven by international markets, especially France, th…
Nora Redmond
4 mins read
An AirBnB property almost ruined our Goa staycation, but customer support saved the day with another free accommodation!
Customer service is a massive hassle in most situations, but it quite literally saved our vacation …
2 mins read
Airports are investing in private wireless networks to improve operations and travelers' experience
Airport executives spoke on a panel about connected aviation at the trade show Mobile World Congres…
Sarah Jackson
7 mins read
10 AI applications for companies that want to streamline their business and improve customer experiences
Explore how businesses are using AI to revolutionize the customer experience through automation, ro…
Freya Graham
2 mins read
Amazon Rufus AI assistant beta launched in India, will answer customer’s questions
Amazon has introduced the beta version of its Rufus AI assistant in India. Rufus aids customers in …
2 mins read
Airtel customers to get access to Apple TV+, Apple Music – telco to absorb Wynk Music employees
Indian telecom operator Bharti Airtel has announced a partnership with Apple to bring access to App…
3 mins read
NICE's CEO says AI is 'the ultimate alchemist' that can transform customer-experience solutions
The customer-experience-software company NICE is investing in AI to reduce workload and increase cu…
Erica Sweeney
2 mins read
Did you experience wonky broadband service recently? A broken satellite in space might have something to do with it!
An unknown event in geostationary orbit on October 19, 2024, has led to the fragmentation of the In…
1 min read
Marc Benioff says AI and humans are now indistinguishable in customer service
Customer service is seen as one of the sectors where AI could have the biggest impact.
Beatrice Nolan
3 mins read
My twin sister was my coworker. We confused customers and colleagues, but the experience helped us become closer.
My twin sister and I were coworkers twice. The experience taught me the benefits and drawbacks of w…