Ola Electric was once considered the most promising electric automaker in the country, from dominat…

Comedian Kunal Kamra’s criticism of Ola Electric’s service led to a heated Twitter exchange with CE…

Ola Electric is facing scrutiny after the CCPA (Central Consumer Protection Authority) issued a sho…

Airbnb has had a fall from grace. It revolutionized the vacation industry, but is now plagued with …

Fast-food work has become increasingly difficult. Here's how Chick-fil-A handles angry customers us…

While JetBlue may be The Wall Street Journal's lowest ranking airline, it's the top pick among cust…

The customer experience (CX) is the feeling that every customer takes away after an interaction …

Attend any business seminar with a specific focus on retail e-commerce and you can listen to hour-l…

Palantir said that "being perceived as yielding" to activists' concerns could hurt its business by …

"Our objective was to empower our coworkers to meet our customers' expectations in today's multicha…

Customers are loud, abrasive and impatient. They’re rude. There are exceptions, of course, but anyo…

Hello. My child had an appointment with a local dermatologist. While we were there we were referred…

The abandonment of the Facebook page at the Massachusetts Wegmans store, which caused a great fuss …

Now, the company is facing backlash from its customers because of its subscription model …

Delhi resident Mohit Jain expressed his frustration after receiving the wrong gold coin from Blinki…

We bid adieu to Ratan Tata this week and various former Tata Cliq employees came forward to talk ab…

Gig delivery workers for apps like DoorDash and Uber Eats say being an independent contractor isn't…

Instacart is adding miles to some Seattle deliveries to avoid stores within city limits — which wou…

William Li — the CEO of Chinese EV company Nio and often called the Elon Musk of China — grew up on…

The Chinese government has final sign-off on large language models and the data they were trained o…