You Searched For "customer complaints" and got 11 results
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5 mins read
Customer service hubs: Entering the golden age with Gen-AI and tech-driven solutions
In an era where customer experience is a primary business differentiator, the role of service hubs …
5 mins read
Hackers are stealing tickets from Ticketmaster customers' accounts. For many, the troubled platform is their only option.
Two Ticketmaster customers had tickets transferred out of their accounts by hackers. They got them …
Dan Latu,Palmer Haasch
4 mins read
Tesla Cybertruck: What to know about the truck's price, specs, range, and customer reactions
The Cybertruck is the latest addition to Tesla's electric lineup. Here's everything we know about i…
Nora Naughton
3 mins read
One of Rusisa's biggest automakers said it's struggling under Western sanctions after frontline complaints that its vehicles are falling apart
A former top official complained of constant leaks, a gearshift lever falling off, unusually low mi…
Matthew Loh
1 min read
Your angry complaints to call centers may soon be soothed by AI
Japan's SoftBank is testing AI technology that can make the lives of call center workers easier by …
Hasan Chowdhury
4 mins read
Robots might solve Chipotle's portion complaints. But there's a big reason they won't replace humans — yet.
Robots could solve Chipotle's portion complaints, but being able to tweak an order through a frontl…
Lloyd Lee
26 mins read
Immigration and Customs Enforcement has kept its use of deadly force secret. Until now.
Immigration and Customs Enforcement has kept its use of deadly force secret. Exclusive documents re…
Lila Hassan
2 mins read
That Chipotle portion-size social media drama might mean more 'generous' meals for some customers
Chipotle has been retraining staff at some restaurants after a social media debate about small port…
Alex Bitter
1 min read
FTX plans to give customers their money back with one painful caveat
FTX bankruptcy lawyers said it would have between $14.5 and $16.3 billion to distribute — mos…
Geoff Weiss
1 min read
Kraft Singles' hard-to-remove wrappers were the number one complaint for customers. Now, the wrapper is causing a recall.
Kraft Heinz recalled some packages of its Singles after some consumer said the cheese's wrappers le…
Alex Bitter
3 mins read
How Daily Harvest used AI to optimize product packaging and improve customer service
Daily Harvest, a plant-based-food brand, uses AI-driven cartonization software to optimize packagin…