Amazon has introduced the beta version of its Rufus AI assistant in India. Rufus aids customers in …

Customer service is a massive hassle in most situations, but it quite literally saved our vacation …

Verizon's generative AI reduces the workload for its agents by summarizing calls, giving prompts, a…

AWS is stepping up its AI sales strategy as the industry looks to get a return on the big bets they…

Elon Musk has expressed support for Cybertruck cop cars, but it's unclear how effective they'd be.

JPMorgan said Nvidia's earnings results are the "antithesis of the dot-com era," but that its custo…

As rivals increase their spending on AI computing, Nvidia will likely face questions about its Blac…

Botshit is a term that describes when chatbots spew incorrect information and provide false referen…

After two years on planes, I heard repeat questions from everyone who flies. From how we take break…

Immigration and Customs Enforcement has kept its use of deadly force secret. Exclusive documents re…

Narendra Modi's reduced majority may make it tougher for his government to push through reforms and…

McDonald's plans to offer a $5 meal — a sandwich, nuggets, fries, and a drink — for a m…

The customer-experience-software company NICE is investing in AI to reduce workload and increase cu…

Uber and Lyft drivers share what they do to maximize their tips, even though some say tipping is in…

Why your inbox is overflowing with questionnaires asking you to rate your experience on a scale of …

Sam Bankman-Fried apologized from the witness stand 11 times during a highly unusual hearing witho…

Apple's new AI capabilities won't work on Apple's old phones. Will that convince iPhone users to up…

Reserve Bank of India Governor Shaktikanta Das said on Thursday that all its actions, including cer…

Dollar General is still charging shoppers more at checkout than price tags indicate, according to i…

AI may replace 20-30% of customer service agents by 2026, per tech research firm Gartner.