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1 min read

Insurance policies need clearer language to help customers and cut down on complaints: IRDA panel

For many customers, insurance policies can be hard to decipher, with technical language, confusing …

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2 mins read

I asked my young marketing team to 'make a relationship' with customers, they took me seriously: Zomato’s Deepinder Goyal on cheeky notifications

On The Great Indian Kapil Show, Zomato CEO Deepinder Goyal revealed the story behind the company's …

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1 min read

Starbucks CEO set to announce strategy to fix the coffee chain

"When we get back to our core identity and consistently deliver a great experience, our customers w…

Dominick Reuter   


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1 min read

Spiritual speaker Jaya Kishori responds to backlash over luxury bag: ‘It’s customised, not leather’

Several users criticised her for using a leather bag despite being a spiritual orator, who preaches…

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5 mins read

The Ola Electric Saga: Are surge in complaints and declining market share a wake-up call for Bhavish Aggarwal?

Ola Electric was once considered the most promising electric automaker in the country, from dominat…

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1 min read

Woman arrested for attempting to smuggle 26 iPhone 16 Pro Max into India at Delhi's IGI Airport

Delhi Airport Customs intercepted a lady passenger travelling from Hong Kong to Delhi carrying 26 i…

ANI   


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1 min read

Amazon India lottery rigged? Internet sleuths discover that the same person won the contest at least 6 times since 2014!

Social media users accuse Amazon India of insider bias and demand transparency. The e-commerce gian…

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3 mins read

Fast food chains are locked in a 'value war' for US customers

McDonald's, Starbucks, and others this week have highlighted a "value war" as customers push back o…

Dominick Reuter   


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3 mins read

'Pay your staff properly, solve the 80,000 complaints first': Internet reacts on Ola CEO Bhavish Aggarwal and Kunal Kamra feud

Comedian Kunal Kamra’s criticism of Ola Electric’s service led to a heated Twitter exchange with CE…

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2 mins read

SoftBank is Nvidia's first Blackwell chips customer. Here's what they're going to be used for.

The collaboration comes amid skyrocketing demand for Nvidia chips, as companies scramble to secure …

Shubhangi Goel   


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5 mins read

Hackers are stealing tickets from Ticketmaster customers' accounts. For many, the troubled platform is their only option.

Two Ticketmaster customers had tickets transferred out of their accounts by hackers. They got them …

Dan Latu,Palmer Haasch   


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3 mins read

VMware customers are seeing massive late fees since Broadcom acquired the company

VMware's transition to subscription models under Broadcom has led to customer frustration and drive…

Rosalie Chan   


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2 mins read

Gold crosses Rs 77,000, experts project that silver could reach Rs 1 lakh this festive season

Gold and Silver prices are on an upward trajectory backed by firm demand, and the steam seems to re…

ANI   


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2 mins read

The “ultimate Zomato and Swiggy hack” might be opting for COD while placing your order, claim redditors!

A Reddit user suggests that by choosing cash on delivery, your Swiggy and Zomato orders are priorit…

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2 mins read

Target changes app to curb 'double-tapper' customers who caused chaos with drive-up orders

Target updated its mobile app so customers arriving for drive-up order pickup can't immediately tap…

Dominick Reuter   


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2 mins read

Jio, Airtel, Vi record customer loss post tariff hike, BSNL becomes only gainer in July

According to the report, BSNL added over 2.94 million mobile subscribers in July. Bharti Airtel los…

PTI   


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2 mins read

One of Boeing's biggest customers leveled fresh criticism over ongoing 737 Max delivery delays

Europe's largest airline by passengers, Ryanair, saw profits fall 18% in the six months to the end …

Polly Thompson   


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5 mins read

Customer service hubs: Entering the golden age with Gen-AI and tech-driven solutions

In an era where customer experience is a primary business differentiator, the role of service hubs …

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2 mins read

McDonald's sales dropped for the 2nd quarter in a row as customers keep tightening their belts

Global sales at the Golden Arches fell 1.5%, driven by international markets, especially France, th…

Nora Redmond   


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4 mins read

An AirBnB property almost ruined our Goa staycation, but customer support saved the day with another free accommodation!

Customer service is a massive hassle in most situations, but it quite literally saved our vacation …