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4 mins read

Customer satisfaction dips for Indian brands in the CX journey: Havas CX report

Havas CX shows customer experience is most meaningful when it combines the best functional service…

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1 min read

Google disables RCS ads functionality in India after brands abuse the feature against users consent

Last month, multiple users took to social media platforms that RCS ads in Google Messages appear to…

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2 mins read

Pete Syme   


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4 mins read

5 'functional' mushrooms the wellness industry is obsessed with, from lion's mane to turkey tail

Functional mushrooms, also called "medicinal mushrooms," come with claims of healing properties alo…

Allana Akhtar   


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4 mins read

Local businesses to win big as consumers wake up to the advantages of shopping locally: Shopify report

Consumer sentiment confirms that the online shopping boom is here to stay

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6 mins read

The Sherman Antitrust Act is the first in a line of federal laws protecting consumers from unfair prices

The Sherman Antitrust Act is the first of three major antitrust laws designed to stop anticompetiti…

Coryanne Hicks   


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3 mins read

Online is the second largest consumed media after television in rural India: Kantar and GroupM report

WhatsApp and Facebook are the most used social media/ messenger platforms

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9 mins read

Here's how Lay's is transforming its products with evolving consumer preferences

Shailja Joshi, Associate Director, Potato Chips Category, PepsiCo India talks to us about how Lay's…

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3 mins read

What is Google Shopping? How the e-commerce service works for buyers and sellers

Google Shopping is a Google service that hosts a variety of online stores and allows users to easil…

Jennifer Still   


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2 mins read

Parle, Amul and Britannia were India's top most chosen brands in 2020: Kantar

Parle Products held the top spot for a record 9th year in a row

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4 mins read

Brands who stand by their employees in the time of crisis, have a higher chance of being valued by consumers: Report

Consumers also value the brands who contribute to their mental and emotional well-being

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4 mins read

Brands have only one shot to win over customers: App attention index report 2021

It is a survey done in 11 countries, India being one of them on mobile users above the age of 18

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4 mins read

Wipro Consumer Care and Lighting’s Marketing Officer shares how the company has changed its marketing strategy during the second wave of COVID-19

Marketers must observe, analyse and react in real-time, says Wipro's marketing officer S Prasanna R…

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4 mins read

Bisleri is amping up its D2C offering Bisleri@Doorstep, aims to expand its presence from the current 20 to 40 cities within the next few months

Bisleri which already sells hand sanitizers and multipurpose sprays will soon launch more products …

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6 mins read

America is getting ready for its post pandemic glow-up

America is on the verge of an economic boom, but consumers need to spend to glow up the economy. Ri…

Hillary Hoffower   


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5 mins read

As inter-city road travel gathers momentum, IntrCity launches its first-ever campaign to woo new consumers

Swapnil Tripathi, Chief Business Officer, IntrCity SmartBus tells us about the brand's journey

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10 mins read

How BIC Cello is focusing on omni-channel marketing and meaningful portfolio choices to gain market share

Children across all ages and a segment of adult audience have also taken to coloring to engage them…

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5 mins read

How Mahindra Lifespaces is innovating on its products and communication to make way for new consumer expectations

Viral Oza, Chief Marketing Officer, Mahindra Lifespaces talks to us about the brand's experience wi…

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4 mins read

71% of consumers are concerned about online fraud. Here is how Paytm Payment Gateway’s security features are helping businesses build trust.

Digital payments in India saw a 78% rise in 2021 as compared to 2020. People’s concerns also rose w…