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Ola Electric is cutting 500 jobs across verticals and levels as part of a restructuring exercise, according to people aware of the development. The company, which has come under the scanner for its poor aftersales service recently, had started the job cut in the September quarter. "It has been going on for some time now, starting around July. It has been a gradual process of removing redundant roles across verticals and levels," said a source. The exercise is expected to be completed by the end of this month. Ola Electric is looking to optimise workforce with an aim to improving margins and enhance profitability, the person added. Earlier this month, Central Consumer Protection Authority (CCPA) had ordered a detailed probe into complaints related to alleged "deficiencies" in services and electric two-wheelers manufactured by Ola Electric. Last month, the company had said that out of 10,644 complaints received from CCPA, it has resolved 99.1 per cent of the complaints.

Ola Electric cuts 500 jobs across verticals

<ul class="summary-list"><li>Large companies like Disney and Uber have arbitration clauses in their Terms of Use.</li><li>Arbitration is when a neutral third party settles a dispute instead of a jury trial.</li></ul>Companies are using a simple strategy to avoid courtroom litigation when disaster strikes: the fine print.Terms and conditions have become a ubiquitous part of life for many people, from purchasing concert tickets to applying for a credit card. The legal agreement between businesses and their customers spells out both parties' responsibilities under a contractual relationship.That legal agreement can include an <a target="_blank" class="editor-rtfLink" href="https://www.businessinsider.com/how-plaintiffs-law-firms-bring-mass-arbitration-cases-class-actions-2021-11">arbitration clause</a> that removes a customer's right to sue a company when things go wrong — whether the customer knows it or not. Instead, they can be forced to use a neutral third party to settle a dispute instead of a jury at trial.In some cases, companies are using infinite arbitration clauses, which can extend to individuals beyond the original contractual parties, requiring all disputes to be settled out of the courtroom, and can be enforceable even after terminating a service."Infinite clauses stretch to the horizon and last forever. They are less a contractual provision and more a kind of arbitration servitude," David Horton, a professor at the University of California, Davis, School of Law, wrote in the University of Pennsylvania Law Review.It's a near-century-old practice that some legal experts say should be modernized for the digital age.<h2 id="27cb7a2c-c011-4afd-9917-00dc1588da6c">The Disney case</h2>In the case of large companies, arbitration clauses included in one service can often apply to any service the company offers.This scenario gained attention earlier this year after a New York State man filed a <a target="_blank" class="editor-rtfLink" href="https://www.businessinsider.com/disney-wrongful-death-lawsuit-theme-park-2024-8">wrongful-death lawsuit against Disney</a> and a restaurant operator who runs a pub at Disney Springs. Disney does not own the restaurant.Jeffrey Piccolo's lawsuit said his wife, Kanokporn Tangsuan, died in October 2023 from a "severe acute allergic reaction" after dining at Raglan Road Irish Pub and Restaurant, where they asked a staff member on "numerous occasions" if allergen-free options were available. The staff member assured them the restaurant did, but Tangsuan collapsed inside Planet Hollywood later that night and was transported to a local hospital, according to the complaint.A medical examiner's investigation determined she died due to "anaphylaxis due to elevated levels of dairy and nut in her system."<div type="image" title="A photo of a sign on a water tower with the Disney Springs logo" height="1704" width="2560" msid="115384767" hostid="261" sizebytes="276990"></div>In response, Disney filed a motion to compel arbitration, arguing that Piccolo could not sue the company because he had agreed to its Terms of Use when signing up for a free Disney+ trial years earlier and again when purchasing tickets to its theme park. Disney quickly found itself in a <a target="_blank" class="editor-rtfLink" href="https://www.businessinsider.com/disney-wrongful-death-lawsuit-legal-argument-pr-nightmare-2024-8">PR nightmare</a> as people online called the move "very dystopian" and urged users to cancel their Disney+ subscriptions in retaliation.After the criticism, Disney reversed course and dropped its motion to compel arbitration. The case is pending in the Ninth Judicial Circuit Court in Orange County, Florida."At Disney, we strive to put humanity above all other considerations. With such unique circumstances as the ones in this case, we believe this situation warrants a sensitive approach to expedite a resolution for the family who have experienced such a painful loss," Josh D'Amaro, the chairman of Disney Experiences, said in a statement.Although Disney relented, Piccolo isn't the only one to get caught up in the fine print, and he likely won't be the last.Lawyers and legal experts who spoke to Business Insider said there is little consumers can do to avoid arbitration clauses in an era when signing contracts often happens with the tap of a finger."I think the only thing we can do is opt out of the internet," Joseph Cammarata, a partner at Chaikin, Sherman, Cammarata &amp; Siegel, P.C. in Washington DC, told Business Insider.<h2 id="7db68ead-3086-4a47-adf0-1c0cf75edcf6">Large companies use arbitration to avoid damaging their reputations in a public trial</h2><div type="image" title="Preview of John and Georgia McGinty alongside the crashed Uber vehicle." height="3264" width="2962" msid="115384769" hostid="261" sizebytes="435138"></div>Like Disney, Uber made headlines this year for a 2023 lawsuit filed by Georgia and John McGinty in the Superior Court of New Jersey.In a September court filing, the couple said they were riding in an Uber in March 2022 when the driver ran a red light and crashed into another vehicle. The court filing said Georgia sustained multiple injuries, including rib, cervical, and lumbar spine fractures. She also experienced damage to her abdominal wall, pelvic floor, and a protruding hernia.John sustained "severe" fractures to his left arm and wrist and a fractured sternum, according to the lawsuit.Uber responded by filing a motion to compel arbitration, which that court denied. However, Uber appealed, and New Jersey's appellate division sided with the company, which said the McGinty's could not have a courtroom trial because Georgia agreed to its Terms of Use in 2022 for an unrelated Uber Eats order. The couple pushed back, saying their underage daughter made that order and have filed an appeal."While the plaintiffs continue to tell the press that it was their daughter who ordered Uber Eats and accepted the Terms of Use, it's worth noting that in court they could only 'surmise' that that was the case but could not recall whether their daughter ordered food independently or if Georgia assisted," an Uber spokesperson said in a statement.<div type="image" title="Georgia McGinty, who was involved in an Uber car crash." height="3024" width="4032" msid="115384772" hostid="261" sizebytes="674730"></div>Stacey Lee, a professor of law and ethics at Johns Hopkins Carey Business School, told BI that consumers are increasingly running into arbitration clauses, but how businesses use them isn't necessarily new."It has always been the default for businesses to want to go to arbitration for a number of reasons," Lee said."You're not going to have a class action lawsuit, you're not going to have it plastered on top of the front page, there's limited discovery, and businesses have a little more control over who the arbitrators are," she said.Arbitration usually has three arbitrators selected from the Arbitration Association of America. They're often business professionals with experience in a specific field."Their knowledge of the customs and norms of the industry is very different than a judge's, and because they're on the business side, they have a tendency to agree more with the business interpretations of how things work," Lee said.Cammarata said companies know juries might be less sympathetic to their arguments."They want to limit public accountability and responsibility," he said. "A jury may listen and say, 'Uber, are you kidding me?'"However, arbitration isn't inherently anti-consumer or unfair to the average person. Compared to courtroom litigation, arbitration can cost less money and be a quicker process. People also can request an appeal in arbitration, but it's not the same as a courtroom trial, where they would have the right to do so.This private form of settling legal disputes arose with the Federal Arbitration Act in 1925, making it nearly 100 years old. John Carpenter, a partner at the California-based law firm Carpenter &amp; Zuckerman, said the arbitration clause is due for an update."The problem is we're applying a statute that goes back to 1925 to 2024," Carpenter said, "It's an entirely different world. The world we live in now wasn't even conceivable in 1925."Carpenter said that arbitration was generally used to determine one-on-one agreements, but now "it's being used digitally in terms of use agreements and essentially contracting away an entire branch of government with a click."<h2 id="dcbb6564-3ff6-4ae5-98ab-600c97fc4c6e">How consumers protect themselves from arbitration clauses</h2>Cammarata said one way consumers can navigate arbitration is to check if a company's terms of use has an opt-out clause. That, however, relies on consumers reading through the businesses' Terms of Use, which are often lengthy and written in legal jargon."First of all, they haven't read it, so they don't even know that they agreed to arbitration, let alone to opt out," he said.Lee said that while courts tend to be critical of arbitration clauses in employment agreements, they're less so regarding things like streaming services or rideshare apps."Increasingly, courts are like, 'You can read. You scroll through and click yes. It is now your responsibility," Lee said. "You can walk away from the service, and it doesn't affect your life, liberty, or pursuit of happiness."John said he believes courts need to reexamine the Federal Arbitration Act."It's going to require legislative action to take a look at this," he said.

How century-old arbitration laws are failing consumers in the digital age

A public interest litigation (<keyword id="19957723" type="General" weightage="20" keywordseo="PIL" source="keywords">PIL</keyword>) has been filed in the <keyword id="19905533" type="General" weightage="20" keywordseo="Bombay-High-Court" source="keywords" meta.keywordsubtype="org" meta.entityname="Bombay High Court" meta.hostid="261" meta.entityid="Bombay High Court">Bombay High Court</keyword>, urging the establishment of stringent guidelines to curb <keyword id="21811854" type="General" weightage="20" keywordseo="black-marketing" source="keywords">black marketing</keyword> and <keyword id="23311384" type="General" weightage="20" keywordseo="ticket-scalping" source="keywords">ticket scalping</keyword> for major events. The PIL comes in the wake of widespread concerns over alleged irregularities during the online sale of tickets for the British band Coldplay’s upcoming concert in Navi Mumbai, scheduled for January 2025. Filed by advocate Amit Vyas, the PIL highlights the growing menace of ticket scalping and black marketing at large-scale events, including concerts, live shows, and sports matches. The plea calls for a thorough investigation into illegal ticket sales and the manipulation of online ticketing platforms, with specific reference to Coldplay's highly anticipated concert. The plea was mentioned on Monday for urgent hearing before a division bench comprising Chief Justice D. K. Upadhyaya and Justice Amit Borkar. Noting that a police inquiry into the matter was already underway, the court adjourned the hearing to November, after the Diwali vacation. <h2>Allegations of <keyword id="23627270" type="General" weightage="20" keywordseo="ticketing-irregularities" source="keywords">ticketing irregularities</keyword></h2>The PIL specifically alleges foul play during last month’s sale of tickets for Coldplay's concert on the popular online ticketing platform, <keyword id="20215809" type="General" weightage="20" keywordseo="BookMyShow" source="keywords" meta.keywordsubtype="org" meta.entityname="BookMyShow" meta.hostid="261" meta.entityid="BookMyShow">BookMyShow</keyword>. According to the petition, many potential buyers were locked out of the website within minutes of the ticket sales opening, only to discover that the tickets had been sold out. Shortly thereafter, these same tickets appeared on secondary platforms at exorbitant prices, fueling suspicions of deliberate manipulation. Vyas, in his submission, noted that secondary websites were still selling tickets at inflated rates. He argued that this exploitative practice deprived fans of their right to fair access to entertainment, violating the <keyword id="20003683" type="General" weightage="20" keywordseo="consumer-protection" source="keywords">Consumer Protection</keyword> (E-Commerce) Rules, 2020, which mandate fair and non-deceptive practices by e-commerce entities. The PIL underscored that this problem extends beyond the <keyword id="22044624" type="General" weightage="100" keywordseo="Coldplay-concert" source="keywords">Coldplay concert</keyword>, pointing to similar issues during other major events, including the Indian Premier League (IPL) matches, the 2023 Cricket World Cup, and concerts of global artists like <keyword id="19897184" type="General" weightage="20" keywordseo="taylor-swift" source="keywords">Taylor Swift</keyword> and Diljit Dosanjh. In each case, fans were exploited through black market ticket sales, with prices soaring well above their official rates. According to Vyas, there is an urgent need for the government and judicial system to intervene, as ticketing platforms and event organisers are either complicit or failing to regulate secondary market sales effectively. <h2>Call for stricter guidelines</h2>The plea calls for the Bombay High Court to lay down stringent guidelines to prevent the black marketing and touting of event tickets. Vyas has asked for a framework that would ensure transparency and fairness in <keyword id="23627269" type="General" weightage="20" keywordseo="online-ticket-sales" source="keywords">online ticket sales</keyword> and reduce the exploitation of fans. The PIL emphasises that the lack of proper regulations in India’s ticketing sector has allowed platforms like BookMyShow to bypass rules, leaving consumers vulnerable to deceptive practices. It urges the court to consider the Consumer Protection (E-Commerce) Rules, 2020, as the basis for implementing stricter regulatory measures in the ticketing industry. <h2>Ongoing police investigation</h2>Following last month’s irregularities, Vyas lodged a police complaint with the Economic Offences Wing of the Mumbai Police, which is currently conducting an inquiry. The PIL has highlighted the need for a more immediate judicial intervention to prevent further exploitation in upcoming events. As the Coldplay concert approaches, the spotlight remains on the High Court’s response to this plea and whether it will pave the way for reforms that will bring much-needed transparency and accountability to India’s ticketing industry. The court is expected to hear the matter again in November. (With inputs from agencies)

Coldplay concert chaos aftermath: PIL filed in Bombay HC to demand stricter controls over online ticket sales

<ul class="summary-list"><li>Hurricane Helene has caused price-gouging complaints to surge in southeastern states.</li><li>Price gouging involves hiking prices excessively on essential goods, often during emergencies.</li></ul>As <a target="_blank" class="" href="https://www.businessinsider.com/hurricane-helene-destroyed-safe-haven-maples-coffee-shop-north-carolina-2024-10">Hurricane Helene wreaked havoc</a> across southeastern US states, complaints of price gouging have surged.<a target="_blank" class="" href="https://www.businessinsider.com/grocery-costs-inflation-kamala-harris-ban-price-gouging-election-trump-2024-8#:~:text=Price%20gouging%2C%20in%20which%20companies,high%20grocery%20prices%2C%20as%20well.">Price gouging</a> is when businesses <a target="_blank" class="" href="https://www.businessinsider.com/inflation-dynamic-pricing-surge-cost-fatigue-2024-7">hike prices on goods or services</a> to excessive levels, often during emergencies, like a natural disaster, taking advantage of high demand and limited supply.Business Insider contacted the states worst hit by <a target="_blank" class="" href="https://www.businessinsider.com/before-after-satellite-photos-hurricane-helene-destruction-florida-2024-10">the hurricane</a> — North Carolina, South Carolina, Georgia, Florida, Tennessee, and Virginia — and found that several of them were either inundated with complaints of price gouging or had to issue warnings against it.In South Carolina, which had about 36 storm-related deaths, the Attorney General's office told BI it had documented at least 142 price-gouging complaints since the <a target="_blank" class="" href="https://www.businessinsider.com/hurricane-helene-electric-vehicles-evs-owners-fire-risk-safety-tips-2024-10">start of Hurricane Helene.</a>"Of these, most of the complaints are about hotels, gasoline, gas cans, generators, ice, and eggs," said Robert Kittle, communications director for South Carolina Attorney General Alan Wilson, in an email.He added that more complaints were expected, noting that they still had 246 voicemails and emails to review.However, Kittle said not all of the complaints would warrant further investigation or meet the legal definition of price gouging under the state's law.Wilson, the AG, announced on Thursday that the state's price-gouging law was in effect.<a target="_blank" class="" href="https://www.scag.gov/about-the-office/news/attorney-general-alan-wilson-announces-state-s-price-gouging-law-in-effect-because-of-hurricane-helene/">The announcement</a> said that while the state could expect normal price fluctuations, which are legal, it also anticipated "businesses and individuals looking to unfairly take advantage of the situation," which would violate the law.Kittle said that most of the complaints were coming from upstate South Carolina.In neighboring <a target="_blank" class="" href="https://www.businessinsider.com/hurricane-helene-hits-asheville-beer-microbreweries-north-carolina-floods-2024-9">North Carolina</a>, which experienced the highest death toll of about 56, there were also dozens of price-gouging complaints.A spokesperson for the North Carolina Attorney General's Office said the state's Department of Justice had received 64 complaints alleging price gouging in western North Carolina.Most complaints were about hotel rates as well as grocery and fuel prices, which they said the AG's office was investigating.In <a target="_blank" class="" href="https://ncdoj.gov/attorney-general-josh-stein-provides-update-on-price-gouging-after-hurricane-helene/">a statement</a> provided to BI, North Carolina Attorney General Josh Stein said: "North Carolina has an anti-price gouging law to make sure that no bad actors try to take advantage of people's desperation.""My team and I aggressively enforce that law and won't let them," he added.Stein noted that more complaints might emerge as residents in western North Carolina, <a target="_blank" class="" href="https://www.businessinsider.com/hurricane-damage-port-strike-could-hurt-us-economy-2024-9">heavily impacted by Hurricane Helene,</a> could be facing difficulties connecting to phones or the internet.Florida, which had about 14 storm-related deaths, also received multiple complaints, though the state did not specify how many.Kylie Mason, communications director for Attorney General Ashley Moody, told BI they had received complaints "mostly about fuel and water."On Monday, Moody <a target="_blank" class="" href="https://www.myfloridalegal.com/newsrelease/consumer-alert-attorney-general-moody-warns-floridians-affected-hurricane-helene-about">issued a warning</a> urging Floridians to be "vigilant" for price gouging.The warning urged anybody suspicious of price gouging on storm-essential items to report it, noting that violators are subject to civil penalties of $1,000 per violation.The attorneys general of Tennessee, which had about eight deaths connected to Hurricane Helene, and Georgia, with about 25, did not immediately respond to BI's request for data. But both states have issued warnings on price gouging.Georgia's Attorney General's Consumer Protection Division <a target="_blank" class="" href="https://consumer.georgia.gov/business-services/emergency-price-controls">warned </a>that "although competition and demand drive prices in our free-market economy," Georgia law prohibits businesses from "taking advantage of the situation" during a state of emergency.It said price increases are only allowed if they reflect legitimate cost increases in stock, transportation, or the retailer's typical markup from the 10 days before the emergency.Similarly, Tennessee Attorney General Jonathan Skrmetti condemned price gouging <a target="_blank" class="" href="https://www.tn.gov/attorneygeneral/news/2024/10/1/pr24-70.html">in a statement on Tuesday</a>, urging victims to contact the Tennessee Division of Consumer Affairs."Price gouging and scamming vulnerable people after disasters is not only repulsive, it's illegal," he said.In Virginia, which had about two storm-related deaths, there were no complaints of price gouging at the time of reporting."While it is still early, we do not have any reports yet," said Shaun Kenney, director of communications for Virginia Attorney General Jason Miyares, in an email Tuesday.Kenney added: "The Virginia Attorney General's Office is doing everything we can to inform the public and make them aware of both their rights and the pathways available to move forward on any complaints or concerns."The issue of price gouging has become a political hot topic in the presidential election cycle, with Vice President <a target="_blank" class="" href="https://www.businessinsider.com/how-to-lower-grocery-prices-inflation-harris-price-gouging-proposal-2024-8">Kamala Harris pledging to stop it</a> in the food and grocery industries if she is elected president.Harris said she plans to pursue the <a target="_blank" class="" href="https://www.businessinsider.com/grocery-costs-inflation-kamala-harris-ban-price-gouging-election-trump-2024-8">first federal ban on price gouging</a> in response to <a target="_blank" class="" href="https://www.businessinsider.com/why-prices-inflation-soaring-corporate-greed-profits-margins-wages-jobs-2023-4">painful inflation</a> in recent years — a plan that has received <a target="_blank" class="" href="https://www.businessinsider.com/kamala-harris-price-gouging-ceiling-policy-inflation-krugman-oleary-ramsey-2024-8">mixed reviews from economists.</a>

Price-gouging complaints about the cost of fuel, water, and hotels are surging in states hit by Hurricane Helene    

A <keyword id="19895037" type="General" weightage="20" keywordseo="Bengaluru" source="keywords">Bengaluru</keyword> based <keyword id="19910096" type="General" weightage="20" keywordseo="woman" source="keywords">woman</keyword> has been awarded a <keyword id="19896798" type="General" weightage="20" keywordseo="compensation" source="keywords">compensation</keyword> of Rs five lakh by a <keyword id="20546234" type="General" weightage="20" keywordseo="consumer-forum" source="keywords">consumer forum</keyword>, nearly 20 years after a 3.2 centimetre <keyword id="22504968" type="General" weightage="100" keywordseo="surgical-needle" source="keywords">surgical needle</keyword> was left in her body following her surgery at a private <keyword id="19915254" type="General" weightage="20" keywordseo="hospital" source="keywords">hospital</keyword> here. The Karnataka State Consumer Disputes Redressal Commission has directed the hospital and two <keyword id="20000183" type="General" weightage="20" keywordseo="doctors" source="keywords">doctors</keyword> to pay Padmavathi, a resident of Jayanagar, Rs 50,000 as litigation expenses. It has also directed <keyword id="22497673" type="General" weightage="20" keywordseo="New-India-Assurance-Co-Ltd" source="keywords" meta.keywordsubtype="org" meta.entityname="New India Assurance Co Ltd" meta.hostid="261" meta.entityid="New India Assurance Co Ltd">New India Assurance Co Ltd</keyword>, which had issued a policy covering the hospital expenses, to pay her Rs five lakh for "the professional and <keyword id="21130249" type="General" weightage="20" keywordseo="medical-negligence" source="keywords">medical negligence</keyword> caused." The then 32-year-old woman underwent the surgery on September 29, 2004 at the <keyword id="22497672" type="General" weightage="20" keywordseo="Deepak-Hospital" source="keywords" meta.keywordsubtype="org" meta.entityname="Deepak Hospital" meta.hostid="261" meta.entityid="Deepak Hospital">Deepak Hospital</keyword>, with the two doctors allegedly performing the hernia operation. On completion of the surgery, her appendix was also removed, according to the Commission's order last month. Immediately, on the next day, she complained of severe pain for which she was prescribed some pain killers and assured that it is post surgery discomfort and that it will get cured. She suffered acute stomach and back pain for several years and was also admitted in the same hospital twice later, the order noted. Padmavathi later approached another private hospital here in 2010 and during a scan, it was noticed that some foreign body existed in the abdominal and back portion of her body and it was suggested to her to get it (surgical needle) removed. She then underwent surgery and the 3.2 cm surgical needle was removed following which she approached the consumer forum with a complaint the following year. The forum noted that the complainant was aged about 32 years, when she underwent all these surgeries and removal of the surgical needle. "Definitely she suffered severe pain and inconvenience till removal of the surgical needle," the order stated. Hence, she is entitled to get "global compensation" of Rs five lakh and the insurance company (New India Assurance Company Limited) is directed to pay the amount while the two doctors are liable to pay litigation expenses of Rs 50,000 to the complainant, it further added.

Woman to get Rs 5 lakh compensation, 20 years after needle left in her body after surgery

<ul><li>The Ministry of Consumer Affairs has made it easier to file consumer complaints.</li><li>You can now use WhatsApp to file consumer complaints, check the status of your complaint and read FAQs.</li><li>Here is how to file a <keyword id="461597" type="General" weightage="100" keywordseo="consumer-complaint" source="Orion">consumer complaint</keyword> using WhatsApp.</li></ul> As a customer, when you receive a substandard product or service, you may think about filing a consumer complaint but give up on the idea thinking about the cumbersome process. The Ministry of Consumer Affairs has made filing consumer complaints easier. The Ministry of Consumer Affairs has partnered with Gupshup, a conversational engagement platform, to introduce a WhatsApp chatbot that allows consumers to easily file complaints with the National Consumer Helpline (NCH), check complaint status, and read the frequently asked questions (FAQs). The WhatsApp chatbot is currently available in English and Hindi languages. <cmsannotation type="cmsannotation" annotationid="How to file a consumer complaint using WhatsApp" comment="subhead" text="How to file a consumer complaint using WhatsApp">How to file a consumer complaint using WhatsApp</cmsannotation> <div type="image" title="1" msid="98807196" hostid="261" sizebytes="92716" caption="&amp;lt;p&amp;gt;WhatsApp chatbot to file a consumer complaint&amp;lt;/p&amp;gt;"></div> <ul><li>To begin, save 8800001915 in your contacts or click<a href="https://api.whatsapp.com/send/?phone=918800001915&amp;text=Hi"> here</a>.</li><li>Then, go to the chat and send “Hi”.</li><li>Then, select the language from English and Hindi.</li><li>Now, click on “Register Grievance” if you want to file a complaint against any company.</li><li>If you wish to check the status of a filed complaint, click on “Grievance Status”.</li><li>If you have any questions about the process, filing complaints or the redressal process, click on “FAQ”.</li></ul>If you click on Register Grievance, you will be asked to submit the following information – <ul><li>Your full name</li><li>Gender</li><li>OTP</li><li>State</li><li>City</li></ul>Once you have submitted the above information, you will be asked to submit information relating to the company – <div type="image" title="2" msid="98807244" hostid="261" sizebytes="135142" caption="&amp;lt;p&amp;gt;Details regarding the company you wish to complaint against&amp;lt;/p&amp;gt;"></div> <ul><li>Industry the company belongs to.</li><li>Category the company operates in.</li><li>Then, you will be able to select a company from the list.</li></ul>Once you have selected a company, you will be asked to select the nature of the grievance or why you are filing the complaint against the company. There are 27 reasons for you to select from, including a misleading advertisement, delivery of a defective product, paid amount not refunded, and more. SEE ALSO: <a href="https://www.businessinsider.in/tech/how-to/how-to-read-instagram-messages-without-being-seen/articleshow/98535023.cms">How to read Instagram messages without being seen</a> <a href="https://www.businessinsider.in/finance/news/how-to-use-credit-card-to-make-upi-payments/articleshow/98090488.cms">How to use credit card to make UPI payments</a> <a href="https://www.businessinsider.in/personal-finance/news/how-to-check-your-credit-score-for-free/articleshow/96050534.cms">How to check your credit score for free</a>

How to file a consumer complaint against a company using WhatsApp

<ul class="summary-list"><li>Lululemon saw a 34% increase in revenue from China but sluggish growth in the US and Canada.</li><li>The company recently faced backlash for new "Breezethrough" leggings' poor design.</li></ul>While Lululemon's growth slows in North America, sales are picking up in China.On Wednesday, Lululemon reported a 34% year-over-year jump in second-quarter revenue for Mainland China, to $314.2 million, with a 21% increase in same-store sales. China made up 13% of the company's total revenue, compared with 11% in the same quarter of the previous year. The athleisure powerhouse opened five new stores in China in the quarter.The company had 127 stores in China at the start of the year and 438 stores in the US and Canada, per its annual report.In contrast, Lululemon reported sluggish performance in North America, with net revenue rising just 1%, to $1.7 billion. The region's share of the company's total revenue fell to 73%, from 78% a year ago, but it remains Lululemon's largest market. The company reported that same-store sales in the US and Canada declined by 3% from the previous year, and it opened one net new store in the region last quarter.Lululemon's strong performance in China comes as the country's retail <a target="_blank" href="https://www.businessinsider.com/china-economy-growth-consumer-spending-demand-real-estate-debt-crisis-2024-8">recovers in pockets of the economy</a>, with a 2.7% year-over-year increase in retail sales in July that surpassed expectations. This growth was driven by a resurgence in consumer confidence and spending, particularly online, aided by events like the <a target="_blank" href="https://www.businessinsider.com/china-618-win-shoppers-sales-down-consumer-spending-discretionary-luxury-2024-6">618 Online Shopping Festival</a>.Last month, Lululemon faced <a target="_blank" href="https://www.businessinsider.com/lululemon-breezethrough-leggings-criticized-pulled-stock-plunged-tiktok-youtube-reviews-2024-7">backlash</a> in the US market after pulling its new "Breezethrough" leggings from shelves due to customer complaints about the design. Shoppers criticized the leggings for their unflattering deep V seam and poor fit.<div type="image" title="Backside of grey Lululemon Breezethrough leggings, with deep-V stitching" height="3916" width="3024" msid="112915109" hostid="261" sizebytes="1028226"></div>The launch was a "test-and-learn" experience, said CEO Calvin McDonald on a Thursday call with analysts. He also said that the company plans to reintroduce the fabric next year.The "Breezethrough" pants saga was reminiscent of another yoga pants <a target="_blank" href="https://www.businessinsider.com/lululemons-sheer-yoga-pants-fiasco-2013-3">blunder</a> in 2013, in which the company's yoga pants were too sheer and led to recalls. But this year's Breezethrough release had a less severe impact than the sheer pants, wrote Tom Nikic, a Wedbush Securities analyst, in a note cited by <a target="_blank" href="https://www.bloomberg.com/news/articles/2024-08-29/lululemon-will-re-release-its-panned-breezethrough-pants-eventually?srnd=phx-latest">Bloomberg</a>.Lululemon's McDonald also said the Breezethrough issue was "negligible" for the company's second-quarter performance.The athleisure company reported overall revenue of $2.37 billion in the second quarter, a 7% increase compared to the same period last year.

North Americans aren't buying as much Lululemon, but Chinese consumers can't get enough

<ul class="summary-list"><li>Perdue recalled over 160,000 pounds of frozen chicken due to contamination.</li><li>The recall includes certain chicken nuggets, tenders, and breasts.</li></ul><a target="_blank" class="" href="https://www.businessinsider.com/child-labor-tyson-foods-perdue-farms-chicken-investigation-2023-9">Perdue</a> is recalling thousands of ready-to-eat frozen chicken products after consumers found thin metal wires inside. The company said in a statement that it is recalling over 160,000 pounds of <a target="_blank" class="" href="https://www.businessinsider.com/frozen-chicken-nuggets-perdue-tyson-applegate-bell-and-evans-taste-test">frozen breaded chicken breasts, tenders, and nuggets</a> after it found the "foreign material" inside packages of frozen chicken. Jeff Shaw, the company's senior vice president of food safety, said it recalled the products "out of an abundance of caution."The company says the objects entered the products through the manufacturing line but that no known illnesses were linked to the contamination. The three products named in the recall are the Perdue Simply Smart Organic Gluten Free Breaded Chicken Nuggets, Perdue Breaded Chicken Breast Tenders, and Butcher Box Organic Free Fully Frozen-Cooked Breast Chicken Nuggets, the company said. All of the products covered in the recall have an expiration date of March 23, 2025.The US Department of Agriculture said in a separate <a target="_blank" href="https://www.fsis.usda.gov/recalls-alerts/perdue-foods-llc-recalls-frozen-ready-eat-chicken-breast-nugget-and-tender-products">statement</a> that Perdue notified the Food Safety Inspection Serice after receiving consumer complaints about the "metal wire.""FSIS is concerned that some product may be in consumers' freezers," the USDA said. "Consumers who have purchased these products are urged not to consume them. These products should be thrown away or returned to the place of purchase."

Perdue recalled over 160,000 pounds of frozen chicken after consumers found 'metal wire' inside

<ul class="summary-list"><li>Skillz Inc. is accused of creating a fake consumer advocacy site to sabotage rivals.</li><li>Papaya Games claims 4 Fair Play targeted competitors by encouraging complaints to authorities.</li></ul>A casino-style gaming company may have made the wrong bet.A new court filing accuses Skillz Inc. — a struggling mobile gaming company — of trying to sabotage its rivals by creating a fake consumer advocacy website.The website, called 4 Fair Play, encouraged people to file complaints with law enforcement agencies around the country, asking them to investigate Skillz's competitors, which develop similar games.The allegations were made in a counterclaim filed to court Monday by one of those competitors, Papaya Games. Papaya says 4 Fair Play was a fraudulent organization built by a consulting firm Skillz retained. While 4 Fair Play purported to "bring fairness to mobile gaming" by promoting "fair policies" and pushing state attorneys generals to investigate gaming companies, its true purpose was to target Skillz's rivals, Papaya alleges.<a target="_blank" href="http://4FairPlay.org">4FairPlay.org</a>, the organization's website, is no longer active. A screenshot of the site included as a court exhibit includes a pie chart that purports to show mobile games with the "highest complaints." It includes games produced by Papaya and Avia, another leading mobile games company — but not Skillz itself.A request for comment to an email address affiliated with <a target="_blank" href="http://4fairplay.org">4fairplay.org</a> wasn't immediately returned.The legal wranglings shine a light into a vicious battle to dominate a relatively unsexy — but significant — corner of the gaming industry.Games like 21 Blitz, Solitaire Cash, and Bingo Cash aren't as buzzy as the latest Pokemon and Grand Theft Auto offerings. But they form a popular slice of the mobile gaming market, which was valued at nearly $150 billion in 2023, <a target="_blank" href="https://straitsresearch.com/report/mobile-gaming-market">according to Straits Research</a>.These casino-style games are based on skill, but they appear similar to gambling, which is highly regulated.Skillz Inc, formed in 2012, was once one of the biggest players in the casino-style game space. Instead of developing games itself, it differentiated itself by being a platform for other developers to create games in the Apple and Android app stores.The company peaked in 2021 with $384 million in sales, <a target="_blank" href="https://www.bloomberg.com/news/articles/2024-07-26/are-you-playing-a-person-or-a-bot-for-cash-gaming-prizes">according to Bloomberg News</a>. It has been on a downward slide since, public securities filings show. Its <a target="_blank" href="https://markets.businessinsider.com/stocks/skillz-stock">share price</a> has plummeted from nearly $900 per share in February 2021 to about $6 per share today.Papaya is privately held and doesn't disclose its finances. In a statement Monday, a spokesperson for Papaya said Skillz "has engaged in a pattern of tortious and deceptive conduct.""The counterclaims describe how — with its business performing poorly — Skillz embarked on a deceitful campaign against Papaya by falsely claiming that Skillz is a virtuous crusader for fairness while accusing others of the same type of deceitful conduct they are engaging in themselves," the spokesperson said.A representative for Skillz Inc. didn't respond to a request for comment.<h2 id="58bf6840-1acc-410b-905f-3620ecce8388">4 Fair Play helped people file complaints with their state attorney general</h2>The 4 Fair Play website told visitors that games developed by Papaya were "scams" and provided form complaints for people to send to their state attorneys general."A successful investigation could force the companies to pay consumers for damages," the website read. "Make sure you are one of them!"4 Fair Play didn't provide forms for complaints about games distributed by Skillz, according to Papaya's countersuit.According to Papaya's filing, the website included a counter saying tens of thousands of players filed complaints.But each time a visitor navigated to the page, the counter said exactly 12,594 people filed complaints — no matter when they visited. It then ticked upward every few seconds.The counter wasn't linked to any kind of live database, according to Papaya's filing."The source code of the 4FairPlay Website shows that the initial complaint figure and the rate of the increase were chosen by Skillz," the filing alleges.<div type="image" title="a screenshot from the 4 Fair Play website" height="1440" width="1618" msid="112297574" hostid="261" sizebytes="69390"></div>According to Papaya — citing documents obtained through court proceedings in other litigation — the 4 Fair Play website was created by an organization retained by a person named Josh Levin, who controls a consulting organization called Square Strategies LLC, which was in turn paid over $75,000 by Skillz. A Skillz executive provided comments on the 4 Fair Play website design, according to screenshots of a website mockup included as a court exhibit.Levin declined to comment on the filing.Papaya's allegations come in a counterclaim to a lawsuit originally brought by Skillz in March.Papaya's games allow users to play against other users and win cash. To quickly match players of similar skill levels, the games need large user bases.According to Skillz's suit, Papaya stole market share by often pitting real-life users against bots rather than real-life users. And by using bots, Skillz also alleges, Papaya tricked its players into participating in illegal gambling — where victory is based on chance — rather than a legal skill-based game. Skillz has made similar allegations against other competitors in other lawsuits.In court filings, Payapaya says it uses bots only in tutorials and not actual gameplay. But it said in Monday's counterclaim that Skillz games, however, do use bots.The filing pointed to Skillz's own developer documentation, which includes a "utilizing bots in gameplay" section."It is clear that Skillz's repeated and highly publicized presentation of its platform as 'never' incorporating bots is false and deceptive," the filing alleges.

A struggling gaming company tried to destroy its rivals by creating a fake website to solicit complaints: court documents

<ul class="summary-list"><li>Chipotle customers have been complaining about smaller portion sizes.</li><li>Robots could solve that issue, but they would take away from a key Chipotle experience, analyst says.</li></ul><a target="_blank" class="" href="https://markets.businessinsider.com/stocks/cmg-stock">Chipotle</a> is once again facing accusations of skimping out on portion sizes, and while robots may seem like the obvious answer for consistency, they may not be the best overall solution for the restaurant, an analyst told Business Insider.For years, customers have griped about their portion sizes at the fast-food chain, and Chipotle has vigorously defended itself."There have been no changes in our portion sizes, and we have reinforced proper portioning with our employees," Laurie Schalow, Chipotle's chief corporate affairs and food safety officer, told Business Insider.Still, investors appear apprehensive about these complaints, which are now proliferating on social media. Some activist customers are taking matters into their own hands by <a target="_blank" href="https://www.businessinsider.com/chipotle-customers-film-workers-over-small-portion-sizes-2024-5">recording employees taking their orders</a> in an attempt to get served bigger scoops.Wells Fargo analysts tested this concern by ordering 75 burrito bowls and weighing them. The team found that the portions were widely inconsistent, with the heaviest bowl from an in-store order weighing 47% more than the lightest bowl, the analysts said in a note reported by Fortune."While throughput is improving, order consistency remains an opportunity," the analysts wrote, according to the report.<h2 id="886b60f6-4ec8-41ca-a64e-7db5ef9ce563">Chipotle's stock slump</h2>Chipotle's shares saw a small boost on Wednesday after beating analysts' expectations on revenue and earnings for its second quarter.But overall, the fast-food chain's stock has fallen from its record peak in mid-June by 24.5% as of Wednesday.While the company underwent a <a target="_blank" href="https://markets.businessinsider.com/news/stocks/buy-alert-chipotle-stock-set-to-sizzle-after-massive-50-for-1-split-1033535177">50-for-1 stock split,</a> there could be other technical reasons for the drop, Danilo Gargiulo, a senior analyst of restaurants at AllianceBernstein, told Business Insider that conversations around portion sizes likely don't help."Clearly the number of conversations that I had with investors on this topic seems to be suggesting that there is some apprehension on the relevance that this might have on the consumer's willingness to go towards Chipotle," Gargiulo said. "So the stock price being affected by that, I think there is some truth in it."One possible solution to <a target="_blank" class="" href="https://www.businessinsider.com/chipotle-quick-service-fewer-people-order-ahead-speed-fast-restaurant-2024-4">Chipotle's</a> portion-size problem, which the restaurant adamantly says it doesn't have, could be a line of <a target="_blank" class="" href="https://www.businessinsider.com/how-robots-revolutionizing-fast-food-kitchens-2023-12">robots</a>. They're quick, can save on human labor costs, and are consistent.Chipotle is already working with San Jose, California-based robotics company Hyphen to streamline digital orders.<a target="_blank" class="" href="https://www.businessinsider.com/chipotle-burrito-bowl-robot-tests-automation-faster-food-delivery-2023-9">Hyphen's robots</a>, The makeline, which BI had an exclusive look at in 2023, can pump out 180 burrito bowls per hour — about six times more than a human employee can make.Daniel Fukuba, a Hyphen cofounder, previously told BI that the makeline has neat features such as dynamic portioning.If a customer adds a few toppings, the robots will "scale up" each ingredient while reducing portion sizes if there are a lot of toppings to make sure everything fits in the bowl or burrito."So generally, across the board, we're always more accurate than a comparable person running at the same rate," Fukuba said. "It is more consistent and accurate than a person normally would be going at the same speed."A Chipotle spokesperson declined to comment on this story but pointed to CEO Brian Niccol's comments in an earnings call on Wednesday referencing Hyphen and <a target="_blank" class="" href="https://www.businessinsider.com/chipotle-hiring-a-robot-to-do-a-task-employees-hate-2023-7">Autocado</a>, a robot that helps cut prep time for Chipotle's guacamole in half."I am excited about each of these initiatives, and I strongly believe we will see some impactful back-of-house changes in the years to come that will help to improve consistency in our restaurants and drive a better overall experience for our teams and our guests," he said.<h2 id="f7371117-ee03-4fd2-accc-a45db88961b9">The 'secret sauce'</h2>But replacing frontline human employees with robots takes away from a key <a target="_blank" class="" href="https://www.businessinsider.com/typical-chipotle-customer-demographic-white-married-millennial-2021-8">customer</a> experience that Chipotle employees have delivered, perhaps almost by accident, over the years — and it involves being able to ask workers: "Can I have a little more, please?""The in-store experience, you do not want to change because that's part of the secret sauce of Chipotle," Gargiulo, the restaurant analyst, told BI. "It's part of the experience of consumers to go there, check out what they have, and ask a person, 'Hey, can I have a little bit more, please?' Or mix up the ingredients as you wish. There are some people who also change the layers in which the Chipotle (item) is made."Some of that unique Chipotle experience has sometimes been referred to by fans of the chain as <a target="_blank" class="" href="https://www.businessinsider.com/chipotle-burrito-bowl-hacks-half-scoops-double-meat-hyphen-robot-2023-9">Chipotle "hacks"</a> — little moves or tweaks a customer can do to try to eke out bigger portions.They include simple things like being nice to your server to get generous scoops, never asking for double anything until the first scoop has been added, or asking for half-and-half meat to get more chicken or steak for the price of a single scoop.Even Niccol is privy to some of these so-called hacks, telling <a target="_blank" class="" href="https://fortune.com/2024/05/30/chipotle-ceo-brian-niccol-portion-sizes-special-look/">Fortune</a> this year that the secret to bigger portions is giving workers a look.He told the magazine that if customers "want a little more rice or you want a little more pico (de gallo)," then give them a little look, and "usually our guys and women give them a little more scoop."During the Wednesday earnings call, Niccol didn't directly address a question from a shareholder who asked if the restaurant envisions putting Hyphen's makeline at the front of the counter rather than just digital orders. The CEO said that the restaurant is making a lot of modifications to the restaurant equipment that would make Chipotle more consistentGargiulo told BI the nuances of the in-person interaction may sound trivial, but it's an important part of the Chipotle experience."It may sound so silly, but customization is part of the DNA of Chipotle," he said. "Yes, you can have the same customization with a digital makeline, but you are more constrained in what you can do." ← with make-line here, are we referring to Makeline? the robot? technically the robot but i've seen the robot referenced broadly as a "<a target="_blank" class="" href="https://newsroom.chipotle.com/2023-10-03-CHIPOTLE-TEAMS-UP-WITH-HYPHEN-TO-BEGIN-TESTING-NEW-DIGITAL-MAKELINE">digital makeline</a>." so maybe both?The analyst added that robots could be a solution for digital orders, which Chipotle has said it plans to do. But for in-store orders? Not anytime soon."Are we going to have fully automated stores? No, I don't think so," Gargiulo said.

Robots might solve Chipotle's portion complaints. But there's a big reason they won't replace humans — yet.

<ul class="summary-list"><li>The CFPB reached a settlement with student-loan company Navient, resolving claims in a 2017 lawsuit.</li><li>The lawsuit accused Navient of mishandling borrowers' payments and misleading them about payment plans.</li></ul>A yearslong legal battle with a major student-loan company has finally come to an end, and borrowers are getting their money back.On Thursday, the Consumer Financial Protection Bureau <a target="_blank" class="" href="https://www.consumerfinance.gov/about-us/newsroom/cfpb-bans-navient-from-federal-student-loan-servicing-and-orders-the-company-to-pay-120-million-for-wide-ranging-student-lending-failures/">announced</a> it had reached a settlement with servicer Navient, resolving claims in a <a target="_blank" class="" href="https://www.consumerfinance.gov/about-us/newsroom/cfpb-sues-nations-largest-student-loan-company-navient-failing-borrowers-every-stage-repayment/">2017 lawsuit</a> that accused the servicer of misleading borrowers about their payment options through income-driven repayment plans and misapplying payments borrowers made to particular loans, forcing many borrowers to be "cheated" out of lower payments and relief."Taken together," the original complaint stated, "these practices prevented some of the most financially vulnerable borrowers from securing some or all of the benefits of plans that were intended to ease the burden of unaffordable student debt."The settlement permanently bans Navient from servicing federal loans and prohibits the servicer from managing most loans within the Federal Family Education Loan program. It also requires Navient to pay a $20 million penalty to the CFPB, along with $100 million to impacted borrowers.According to the press release, the CFPB will mail checks to impacted borrowers, and they do not need to do anything to obtain the relief."Today's action doesn't just hold Navient accountable for past misconduct," CFPB Director Rohit Chopra told reporters on a Thursday press call. "It ensures that the company can never creep its way back into a federal contract and take advantage of students and taxpayers."Navient did not deny any wrongdoing. The company said in a statement that "while we do not agree with the CFPB's allegations, this resolution is consistent with our go-forward activities and is an important positive milestone in our transformation of the company."Eric Halperin, the CFPB's enforcement director, told Business Insider on the press call that the agency is still conducting analysis on the number of borrowers who will receive redress repayments and that he expects it to be "hundreds of thousands" of borrowers who will benefit.Along with the redress payments and the ban on federal loan servicing, the proposed order also stated that Navient must inform borrowers of all existing repayment plans and provide written payment histories to borrowers upon request.In 2021, Navient <a target="_blank" class="" href="https://www.businessinsider.com/navient-elizabeth-warren-good-riddance-student-loan-company-2021-9">announced its plans to leave</a> the federal loan servicing industry to focus just on managing private student loans. Still, since then, the CFPB and some Democratic lawmakers have expressed concerns with Navient, leading to separate settlements over the past years.Last year, for example, Navient <a target="_blank" class="" href="https://www.businessinsider.com/navient-class-action-settlement-am-i-eligible-student-loans-relief-2023-11">agreed to a $198 million settlement</a> with private student-loan borrowers who claimed the lender was collecting debts that should have been discharged in bankruptcy.Along with Navient, the CFPB recently <a target="_blank" class="" href="https://www.businessinsider.com/student-loan-company-pheaa-illegally-collected-borrowers-payments-cfpb-lawsuit-2024-5">filed a lawsuit against student-loan company PHEAA</a>, accusing it of illegally collecting payments from borrowers who were discharged in bankruptcy. A final decision for that case is still pending.

Student-loan borrowers are getting $100 million in payments after being 'cheated' out of lower bills by a major lender, a federal consumer watchdog says 

<ul class="summary-list"><li>Poppi, a trendy soda touted by A-listers, contains prebiotics for gut health and low sugar content.</li><li>A new class action lawsuit alleges the marketing for the viral drink is misleading consumers.</li></ul>If you tried <a target="_blank" href="https://www.businessinsider.com/poppi-soda-alternative-prebiotic-drink-functional-beverage-acv-health-2022-3">Poppi prebiotic sodas</a> in hopes that the trendy drinks — touted by A-listers like <a target="_blank" href="https://www.businessinsider.com/how-does-kylie-jenner-make-money-2018-7">Kylie Jenner</a> and <a target="_blank" href="https://www.businessinsider.com/jennifer-lopez-cancels-2024-tour-this-is-me-now-live-2024-6">J-Lo</a> in social media posts — would help your gut health, you may have been misled, according to a new class action lawsuit."Prebiotics are a special type of fiber that can act as food for healthy bacteria in your gut," Poppi's website claims of its products. "Each can of poppi includes agave inulin, a prebiotic (and natural sweetener!) extracted from the agave tequilana plant."However, the <a target="_blank" href="https://www.documentcloud.org/documents/24718488-poppi-soda-class-action-complaint">lawsuit,</a> filed Wednesday, alleges the low-sugar, "gut-healthy" sodas contain such small amounts of prebiotic fiber (just 2 grams per serving) that the average consumer wouldn't experience any health benefits from drinking them."A consumer would need to drink more than four Poppi sodas in a day to realize any potential health benefits from its prebiotic fiber," the suit, which seeks $5,000,000 in financial damages, says. "However, even if a consumer were to do this, Poppi's high sugar content would offset most, if not all, of these purported gut health benefits."The complaint goes on to say that an inulin-based diet could cause "inflammation and even liver damage" with doses as low as 10 grams per day and demands a jury trial to determine whether Poppi has broken the law with its advertisements.Poppi's sodas, which have gone viral in the years since their 2018 appearance on "<a target="_blank" href="https://www.businessinsider.com/kevin-oleary-crowdfund-tiktok-shark-tank-investor-accredited-campaign-valuation-2024-5">Shark Tank</a>," sell for $2.49 a can through the manufacturer's website.The colorful cans of apple cider vinegar-infused sodas have become so popular that the suit noted Forbes reporting from March that the brand sits at a 19% market share — more than 1.5x that of Coke products — and is the 11th-fastest growing beverage brand, beating out companies like Gatorade and <a target="_blank" href="https://www.businessinsider.com/liquid-death-punk-water-review-2019-5">Liquid Death</a>.Representatives for Poppi did not immediately respond to a request for comment from Business Insider.

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