You Searched For "chief customer experience officer" and got 20 results
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1 min read
‘Netflix Houses’ to transform vacant malls into immersive experiences of fan-favourite shows and movies!
Imagine stepping into the upside down from Stranger Things, dining with the Strawhat Pirates aboard…
3 mins read
My twin sister was my coworker. We confused customers and colleagues, but the experience helped us become closer.
My twin sister and I were coworkers twice. The experience taught me the benefits and drawbacks of w…
Mikhaila Friel
2 mins read
'Superspy' Tapan Kumar Deka gets a one-year extension as Intelligence Bureau chief
Tapan Kumar Deka, known as the 'superspy' with commendable expertise in handling terrorism and radi…
PTI
5 mins read
Gen Zers are embracing remote and flexible customer service jobs — but the freedom comes at a cost
Remote roles are often portrayed as good for mental and physical health, but that isn't always the …
Lindsay Dodgson
3 mins read
This Swedish burger chain is pushing customers away from beef
Max Burgers' climate strategy is an outlier in the fast food industry, where chains have been quick…
Catherine Boudreau
6 mins read
Find your brand's 'love language' to secure diverse talent, says a chief people officer
Sharawn Tipton, the chief people and culture officer at LiveRamp, says achieving a diverse workforc…
Tim Paradis
1 min read
American Express to open one-million sq feet campus in Gurugram
Its employees will begin moving to the new facility, located in sector 74A Gurugram, in phases,…
PTI
3 mins read
Chipotle customers are roasting the chain for its portion sizes and filming their orders in hopes of getting more food
Some Chipotle customers have been filming their orders being made, as some TikTokers say the chain …
Alex Bitter
3 mins read
Uniform KYC on the horizon! Here’s how the proposed process can ease the burden on customers and institutions
In a recent meeting led by Finance Minister Nirmala Sitharaman, a proposal was submitted for unifor…
7 mins read
The Equity Talk: Why Darryl Page came out of retirement to be Chubb's chief culture officer
Darryl Page is chief culture officer at insurance giant Chubb, and focuses on diversity. Data shows…
Josée Rose
2 mins read
ServiceNow's chief digital information officer on why 2024 is going to be really fun
While ServiceNow focuses on generative-AI integration, it also measures employee satisfaction to se…
Josée Rose
8 mins read
How America stopped caring about quality and learned to embrace 'customer satisfaction'
Why your inbox is overflowing with questionnaires asking you to rate your experience on a scale of …
Adam Rogers
14 mins read
The biggest secret at work: your office crush
Office crushes, in all their mercurial glory and pain, shape our working lives in deeply meaningful…
Alexandra Molotkow
3 mins read
AI-driven customer sentiment analysis can help CMOs
AI-driven customer sentiment analysis is not only about analyzing customer reviews and feedb…
2 mins read
The boss of one of Boeing's biggest customers highlighted the tug-of-war between the planemaker's 2 top priorities: speed and safety
"Get your act together," Emirates boss Sheikh Ahmed bin Saeed Al Maktoum told Boeing as it struggle…
Pete Syme
2 mins read
Air India announces senior level appointments — Klaus Goersch brought in as chief operations officer
Air India on Friday announced the appointment of Klaus Goersch as the Executive Vice President and …
PTI
2 mins read
Zepto appoints Ankit Agarwal as chief product officer to drive innovation in fulfilment
Quick commerce player Zepto on Monday announced the elevation of Ankit Agarwal as the company’s C…
2 mins read
Red Lobster, home of the endless shrimp, mulls bankruptcy after spoiling its customers with all-you-can-eat lobster: report
Filing for bankruptcy would allow Red Lobster to keep its business going while reducing its debts a…
Kwan Wei Kevin Tan
2 mins read
Chipotle says California customers will soon be paying more for their burritos
Chipotle's CFO said the chain needed to make "significant" price increases to make up for Californi…
Grace Dean
4 mins read
A group of WWII-era scientists used themselves as guinea pigs to learn to breathe underwater. Their experiments helped make D-Day possible.
During WWII, scientists breathed CO2, oxygen, and other gases to learn about diving and submarine t…