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You Searched For "chatbots customer services" and got 20 results


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2 mins read

The “ultimate Zomato and Swiggy hack” might be opting for COD while placing your order, claim redditors!

A Reddit user suggests that by choosing cash on delivery, your Swiggy and Zomato orders are priorit…

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1 min read

Marc Benioff says AI and humans are now indistinguishable in customer service

Customer service is seen as one of the sectors where AI could have the biggest impact.

Beatrice Nolan   


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3 mins read

I created a chatbot of myself and had it answer my Instagram DMs. Boy, was I annoying.

The Instagram chatbot based on me was super-annoying. I did some test chatting with myself — and my…

Katie Notopoulos   


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5 mins read

A girl murdered in 2006 was just revived as an AI chatbot — and her family had no idea

Jennifer Ann Crecente was killed by her ex-boyfriend 18 years ago. Her father just discovered that …

Matthew Loh   


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3 mins read

Amazon's AI chatbot will help you shop. Just don't ask it for a 'dupe.'

Amazon's new AI chatbot, Rufus, can help you find what you're looking for, but you have to know how…

Katie Notopoulos   


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3 mins read

'Botshit' is an example of how AI is making customer service worse

Botshit is a term that describes when chatbots spew incorrect information and provide false referen…

John Towfighi   


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4 mins read

Amazon quietly rolled out a new AI chatbot that is 'safer than ChatGPT' for employees to use

The company has repeatedly warned employees not to use ChatGPT at work. To help, it recently introd…

Eugene Kim   


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2 mins read

Gen Z hates phone calls, so one $9.7 billion company is pouring money into AI chatbots for customer service

AI may replace 20-30% of customer service agents by 2026, per tech research firm Gartner.

Meghan Morris   


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2 mins read

Jeff Bezos appears worried that Amazon is falling behind in the AI race

Jeff Bezos emailed Amazon execs to ask why more AI firms aren't using its cloud services, CNBC repo…

Jyoti Mann   


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7 mins read

10 AI applications for companies that want to streamline their business and improve customer experiences

Explore how businesses are using AI to revolutionize the customer experience through automation, ro…

Freya Graham   


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4 mins read

Chatbots hallucinate and get confused, says Jio Haptik which is ‘training’ them

Jio Haptik’s team believes that GPT is not a one-size-fits-all solution for all problems. It took J…

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2 mins read

Parcel delivery firm faces PR nightmare after AI-powered chatbot cusses and mocks the company

A UK package delivery giant's AI-powered chatbot was updated after it defected and swore at a custo…

Rebecca Rommen   


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2 mins read

Wendy's customers could soon order from an AI chatbot at its drive-thru that's been trained to recognize customer lingo like 'biggie bags' and 'JBC'

A Wendy's executive said the new AI chatbot is "as good as our best customer service representative…

Sawdah Bhaimiya   


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1 min read

WhatsApp-based ticketing system now available for DTC commuters across Delhi-NCR

WhatsApp on Wednesday introduced a WhatsApp-based QR ticketing service for DTC commuters across the…

ANI   


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TikTok's parent company cut corners when developing its AI chatbot by copying OpenAI's homework, report says

Bytedance used the OpenAI API to create its own chatbot named Doubao, the Verge reported.

Sebastian Cahill,Hannah Getah…   


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4 mins read

Do customers still prefer speaking to a human, and not a chatbot?

As advertising and marketing costs rise, brands are relying on artificial intelligence (AI) to deli…

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2 mins read

Elon Musk wanted way more Nvidia chips for his Grok chatbot than Oracle could provide, Larry Ellison says

Nvidia stock has tripled this year as investors bet AI will fuel sales of graphics chips. They'll c…

Theron Mohamed   


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2 mins read

A CEO who replaced 90% of his support staff with an AI chatbot says copy-paste jobs are gone

"That job is gone, 100 percent." Suumit Shah, the CEO of ecommerce company Duukan, told the Washing…

Kai Xiang Teo   


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Formerly barred from pharma industry, entrepreneur develops AI tool using ChatGPT to cut down hospital runs

Dr. Gupta.ai is an AI-driven chatbot that provides personalized health information and suggestions …

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2 mins read

Airport suspends customer support helpline to protect staff from angry passengers whose luggage has gone missing

Temporarily suspending customer support phone lines will protect staff from verbal abuse and allow …

Kate Duffy