I went to confession with an Episcopalian chatbot. It wasn't very helpful.

AI may replace 20-30% of customer service agents by 2026, per tech research firm Gartner.

Companies and websites use chatbots to provide customer support and build trust with the customers …

Pranksters figured out they could use the ChatGPT-powered bot on a local Chevrolet dealer site to d…

OpenAI's guidelines say ChatGPT should try to avoid questions that are difficult to answer, includi…

Generative AI often makes things up. A writer breaks down the prompts he uses to detect inaccuracie…

A Stanford computer science student said Bing's new AI chatbot may have revealed a list of its rule…

Sundar Pichai said he first began using LaMDA, the technology that powers Bard, about two years ago…

Developers often prefer ChatGPT's responses about code to those submitted by humans, despite the bo…

As Woolley has argued in an essay, one of the best checks against having a bot spiral out of contro…

In the aftermath, Microsoft research head Peter Lee apologised in a blog post: "Unfortunately, in t…

And here's the bot calling for genocide. (Note: In some - but not all - instances, people managed t…

In the blog entry, Lee explains that Microsoft's Tay team was trying to replicate the success of it…

HR professionals, managers, and frontline employees all agree that the quality of on-the-job traini…

In this Sunday edition of Insider Today, we're talking about football season and the no-flash milli…

Tesla's sales conundrum represents a common mistake tech companies make: pushing for innovation in …

Slack announced new generative AI features this week for searching, recapping, and summarizing conv…

It's not just you. 74% of shoppers say they've abandoned their online shopping cart because they we…

If you're not using ChatGPT at work, that's a good sign you may not be a young person.

The tech industry's big plans for AI have hit a roadblock: Some of their customers don't find the t…