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3 mins read

A Starbucks worker of nearly 20 years says the chain has gone from 'quirky coffee shop' to 'soulless fast food empire'

A Starbucks store worker said his experience hasn't been as good since former CEO Howard Schultz le…

Alex Bitter   


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4 mins read

6 ways Starbucks' incoming chief Brian Niccol transformed Chipotle

Analysts say Brian Niccol, who spearheaded Chipotle's turnaround, is a great pick to head up Starbu…

Grace Dean   


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4 mins read

6 leadership lessons from Brian Niccol, the new Starbucks CEO who revived Chipotle

New Starbucks CEO Brian Niccol tracks trends on TikTok and Snapchat, welcomes fresh ideas and feedb…

Theron Mohamed   


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Chipotle CEO Brian Niccol is betting that revamping the employee experience is the fast-casual chain's ticket to success

Niccol thinks the company's growth depends on how easy it is for workers to do their jobs and wheth…

Shana Lebowitz   


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1 min read

Chipotle keeps raising prices. Customers don't seem to care.

Executives say they expect food costs to continue growing through the rest of the year, with planne…

Mary Meisenzahl   


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2 mins read

Chipotle's CEO says the chain isn't having a problem hiring after it raised prices to pay workers more

Like other chains, Chipotle dealt with some staffing issues in the last year, but increased wages a…

Mary Meisenzahl   


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Chipotle CEO Brian Niccol shares his playbook for leading the chain to $2.8 billion in digital sales in just three years

Brian Niccol left Taco Bell in 2018 to become CEO of Chipotle, a brand that was 'invisible' to its …

Nancy Luna   


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Starbucks' new CEO hints the chain may have become a little too convenient

Starbucks' new CEO Brian Niccol wants customers to hang around its stores for coffee and socializin…

Alex Bitter   


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Starbucks' new CEO can work from California, and he's set to make more than the last CEO

Brian Niccol will out-earn Starbucks' last CEO, who is leaving after less than two years on the job.

Lian Kit Wee   


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Starbucks' new CEO will have the use of a private jet from California to Seattle every week to meet its RTO rules

Starbucks requires employees to be in the office three days a week, and it seems Brian Niccol will …

Nora Redmond   


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1 min read

Starbucks is replacing its CEO with the boss of Chipotle in an abrupt management shake-up

Starbucks announced Tuesday that its CEO Laxman Narasimhan will step down effective immediately.

Mary Hanbury   


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Starbucks' North America CEO is retiring after only 8 months on the job — and he won't be replaced

Starbucks' North American president Sara Trilling will lead regional retail operations after Michae…

Lian Kit Wee   


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Howard Schultz is looming in the background of Starbucks' latest CEO transition

Schulz, who had three stints as CEO, has publicly and privately griped about the company in recent …

Lian Kit Wee   


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Starbucks' new CEO is set to make up to $113 million — the average total pay for a barista is $49,000

Brian Niccol is set to get up to $113 million in compensation as Starbucks' CEO, most of it in stoc…

Alex Bitter   


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1 min read

Pumpkin Spice Latte season is coming earlier than ever. Starbucks could use the jolt.

The PSL debuted in early September back in 2015, though its release has come earlier and earlier. N…

Geoff Weiss   


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2 mins read

Starbucks has a new CEO — and I have a few suggestions as a former barista

Starbucks can get better. The menu baffles me, the drinks are hard to order, and it needs to drop t…

Katie Notopoulos   


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3 mins read

Starbucks' new CEO has a chance to remake the coffee chain. Analysts say he could overhaul the menu — and more

Chipotle's Brian Niccol could make big changes as Starbucks' CEO, from how the chain attracts young…

Alex Bitter   


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That Chipotle portion-size social media drama might mean more 'generous' meals for some customers

Chipotle has been retraining staff at some restaurants after a social media debate about small port…

Alex Bitter   


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Starbucks is betting big that Chipotle's CEO can make it special again. He'll have his work cut out for him

Chipotle CEO Brian Niccol is set to become Starbucks' CEO. He's led a turnaround effort before, whi…

Alex Bitter   


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5 Starbucks baristas highlight what they want the new CEO to do

The baristas would like to see tech updates, better compensation, and menu standardization, among o…

Aditi Bharade,Shubhangi Goel,Paige Bruton