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<ul class="summary-list"><li><keyword id="4155949" type="PERSON" weightage="60" keywordseo="BlueJeans">BlueJeans</keyword> is a cloud video-conferencing and <a href="https://www.businessinsider.com/how-to-share-screen-in-bluejeans">screen-sharing</a> service.</li><li>While BlueJeans offers a free trial, there are three levels of subscription offered starting at $9.99 per month.</li><li>BlueJeans has the ability to connect users across a variety of platforms.</li></ul><p>As more and more people are starting to work from home, video conferencing and online meeting services like BlueJeans have become vital tools for people to connect personally and professionally.</p><p>BlueJeans is a cloud-based service that is able to connect users across multiple devices and utilize conferencing solutions including Google, Microsoft Lync and Cisco. The platform offers collaborative video, audio, and web conferencing as well as allowing users to host livestreams and other interactive events. </p><h2>What you need to know about BlueJeans, including its tiered pricing</h2><p>BlueJeans is <a href="https://www.bluejeans.com/products">notable for its simplicity</a>, allowing users to "schedule, join, and host one-touch meetings in just six seconds" from any device. In addition, the service utilizes HD video and Dolby Voice audio, which offer superior quality.</p><p>While BlueJeans does offer a free trial, those who plan to use the service long-term will need to <a href="https://store.bluejeans.com/">sign up for one of the service's membership plans</a>, which are priced as follows: </p><ul><li><keyword id="9263329" type="UNKNOWN" weightage="60" keywordseo="bluejeans-standard">BlueJeans Standard</keyword>: $9.99/month if paid annually, $12.49/month otherwise;</li><li><keyword id="9263328" type="UNKNOWN" weightage="60" keywordseo="bluejeans-pro">BlueJeans Pro</keyword>: $13.99/month if paid annually, $17.49/month otherwise;</li><li><keyword id="9263330" type="UNKNOWN" weightage="60" keywordseo="bluejeans-enterprise">BlueJeans Enterprise</keyword>: Contact BlueJeans for a quote.</li></ul><p><div type="image" title="what is bluejeans 2" height="852" width="1863" msid="75873477" hostid="261"></div></p><p>It should be noted that BlueJeans Standard will likely be sufficient for most users, as it allows you to host up to 50 members per meeting, unlimited one-on-ones, unlimited group meetings without time limits, and five hours of recording times for the meetings you host. </p><p>BlueJeans Pro increases the limits slightly, offering 75 members per meeting, 25 hours of recording time, as well as Command Center Analytics and security and workstream collaboration features not available on the Standard level. </p><p>You can sign up for a free BlueJeans trial, <a href="https://www.businessinsider.com/how-to-create-a-bluejeans-account">create an account</a>, and find out more about the features they offer on the <a href="https://www.bluejeans.com/">BlueJeans website</a>.</p><h2><strong>Learn how to use <a href="https://www.businessinsider.com/category/bluejeans">BlueJeans</a> in related coverage from <a href="https://www.businessinsider.com/tech-reference">Tech Reference</a>: </strong></h2><ul><li><h3><a href="https://www.businessinsider.com/how-to-create-a-bluejeans-meeting">How to create a BlueJeans meeting on your computer in 3 simple steps</a></h3></li><li><h3><a href="https://www.businessinsider.com/how-to-join-a-bluejeans-meeting">How to join a BlueJeans meeting in 3 different ways</a></h3></li><li><h3><a href="https://www.businessinsider.com/how-to-share-screen-in-bluejeans">How to share your screen in a BlueJeans call on a computer or mobile device</a></h3></li><li><h3><a href="https://www.businessinsider.com/how-to-record-meeting-in-bluejeans">How to record a meeting in BlueJeans in 5 simple steps</a></h3></li><li><h3><a href="https://www.businessinsider.com/how-to-download-bluejeans-recording">How to download a recording of your BlueJeans meetings in 4 simple steps</a></h3></li></ul>Read the original article on <a href="https://www.businessinsider.com/what-is-bluejeans">Business Insider</a>

'What is BlueJeans?': Here's what you need to know about using the video-conferencing service

<p class="source"><span>Blue Jeans Network </span></p><p class="caption">Blue Jeans Network Cofounder Krish Ramakrishnan</p><ul class="summary-list"><li><strong>On Thursday morning, Verizon announced its intent to acquire videoconferencing company BlueJeans in a deal said to be valued at about $500 million.</strong></li><li><strong>BlueJeans cofounder Krish Ramakrishnan, executive chairman, said his company had been exploring a merger with Verizon when the coronavirus crisis hit. That convinced the two companies to work faster on the merger.</strong></li><li><strong>"</strong><strong>Imagine a transaction of this nature just done on video when everybody is working from home," Ramakrishnan told Business Insider. "Even the due diligence was done from home. Never happened. We got it done last night at 12:10 AM."</strong></li><li><strong>Verizon's acquisition of BlueJeans combines a major telecommunications network with one of the most widely-used video conferencing platforms - even as it faces competition from Microsoft, Cisco, and upstarts like Zoom.</strong></li><li><strong>Ramakrishan predicts a consolidation in the videoconferencing space as the sudden pivot to a remote workforce highlights the importance of the technology.</strong></li><li><a href="https://www.businessinsider.com/prime?module=article&amp;area=summary"><strong>Click here for more BI Prime stories.</strong></a></li></ul><p>On Thursday, Verizon announced its intent to acquire BlueJeans Network, a videoconferencing company first founded in 2009.</p><p>BlueJeans cofounder and Executive Chairman Krish Ramakrishnan said the startup had been exploring a possible sale to Verizon for months. </p><p>The coronavirus crisis forced the two companies to work faster on a merger, which they completed the way corporate deals are now done in the age of COVID-19. </p><p>"Imagine a transaction of this nature just done on video when everybody is working from home," Ramakrishnan told Business Insider. "Even the due diligence was done from home. Never happened. We got it done last night at 12:10 AM."</p><p>The merger, which Ramakrishnan said was worth about $500 million, underscores the heightened importance of videoconferencing platforms given the sudden rise of the remote workforce. In its lifespan, BlueJeans had raised some $175 million from investors including New Enterprise Associates, Accel, and even baseball legend Derek Jeter. </p><p>BlueJeans will become a division of Verizon. Ramakrishnan said he will continue with his current role, which is focused on product innovation and strategy. There will be no layoffs at BlueJeans, he said: "That is the promise."</p><h2><strong>The rise of videoconferencing</strong></h2><p>BlueJeans competes with other fast-growing platforms such as Zoom, Microsoft Teams, and Google Hangouts which have seen a spike in user traffic after the pandemic forced millions of employees worldwide to work from home.</p><p>"We had, I kid you not, 300% increase in video traffic and usage in just three months," Ramakrishnan said.</p><p>So why sell now?</p><p>"It's a tough decision," he said. "You always want to continue by yourself, to take it to the next level, and build and build and build."</p><p>But it also became clear that being part of Verizon would give BlueJeans access to a "huge sales team" and cutting edge 5G and edge computing technologies. Ramakrishnan said merger discussions had been going on for some months when the pandemic hit.</p><p>"I was afraid the talks would break down because of the shutdown," he said.</p><h2><strong>Industry consolidation </strong></h2><p>But the opposite happened, he said. The talks "accelerated because of the use case of everybody working from home."</p><p>"Until now, work from home was a convenience that people thought was  okay for certain people," he said. "What this pandemic has taught is lots of people can actually work from home. It's going to be the new norm."</p><p>Video conferencing clearly will become a more widely used technology which Ramakrishnan said will lead to a big shift in the industry, exemplified by the Verizon-BlueJeans merger.</p><p>"Definitely, there's going to be consolidation," he said. "There's going to be consolidation on the video platform and maybe adjacent telephony platforms because everything is about collaboration. And I think it's going to happen because of this work from home phenomenon."</p><h2><strong>Why BlueJeans?</strong></h2><p>For Ramakrishnan, the Verizon merger marks the end of the journey of a startup he launched 11 years ago, when video conferencing was still an unfamiliar tool for many people.</p><p>He wanted to change that, and even the name he picked for the startup underscored his goal of coming up with a product that would be "easy to use, easy to approach, and something very familiar for everybody."</p><p>"I came up with 'BlueJeans,'" he said. "It's casual. And you can actually go in style if you wear a jacket. It fits the enterprise, as well as work from home. You just need a clean shirt or something. So it applies to all situations. And universally, the most loved fabric is denim. Everybody likes blue jeans."</p><p><strong><em>Got a tip about Verizon, BlueJeans or another tech company? Contact this reporter via email at </em><em>bpimentel@businessinsider.com</em><em>, message him on Twitter </em><a href="https://twitter.com/benpimentel"><em>@benpimentel</em></a> <em>or send him a secure message through Signal at (510) 731-8429. </em><em>You can also </em><a href="https://www.businessinsider.com/how-to-tip-business-insider-securely-guide-signal-securedrop-2017-6"><em>contact Business Insider securely via SecureDrop</em></a><em>.</em></strong></p>            <h3>NOW WATCH: <a href="https://www.businessinsider.com/electric-planes-future-of-aviation-problems-regulations-2020-3">Why electric planes haven't taken off yet</a></h3>

The cofounder of BlueJeans says the the coronavirus crisis accelerated its $500 million acquisition by Verizon, and predicts there's more 'consolidation of video platforms' to come

<p class="source"><span>Blue Jeans Network </span></p><p class="caption">Blue Jeans Network cofounder Krish Ramakrishnan</p><ul class="summary-list"><li>BlueJeans Network, a video-conferencing software maker, laid off 40% of its staff, or roughly 200 people, on Wednesday, Business Insider has learned.</li><li>The cuts are aimed at getting the company to profitability faster than expected, according to people familiar with the matter.</li><li>The change at BlueJeans shows how Silicon Valley's growing focus on profitability is now trickling down to smaller startups too.</li></ul><p>BlueJeans Network, a video-conferencing software maker that's raised over $175 million, just laid off 40% of its workforce, or roughly 200 people, including some of its c-suite members, Business Insider has learned.</p><p>The move is a cost-saving measure, aimed at getting the company to profitability faster than expected, according to people familiar with the matter, who asked not to be named because they're not authorized to speak on behalf of the company. In a meeting held on Wednesday, the leadership team told employees that it's making the job cuts because the company moved up its timeline to reach profitability by a year to the fiscal year that ends on January 31, 2020, these people said.</p><p>A representative from BlueJeans declined to comment, instead pointing to a blog post by BlueJeans CEO Quentin Gallivan published <a href="https://www.bluejeans.com/blog/ceo-update-bluejeans">on Thursday</a> that said the company will become "profitable and operating cash flow positive over the next few months."</p><p>The change at BlueJeans shows how Silicon Valley's growing focus on profitability is now trickling down to smaller startups too. After a number of high-profile startups, like Uber and Lyft, struggled post-IPO, and WeWork's attempt to go public failed amid spiraling losses, investors are shifting their attention towards profitability over growth.</p><p>Just this week, <a href="https://www.cnbc.com/2019/12/03/postmates-has-layoffs-and-shuts-mexico-city-office.html">CNBC</a> reported delivery startup Postmates cut dozens of jobs, while <a href="https://www.theinformation.com/articles/silicon-valley-braces-for-belt-tightening">The Information</a> reported home-buying startup Opendoor and the mattress maker Casper both made moves to slow their expansions. That follows recent layoffs at car-subscription company Fair and software maker UiPath, according to the <a href="https://www.wsj.com/articles/silicon-valley-adjusts-to-new-reality-as-100-billion-evaporates-11574764205">The Wall Street Journal</a>.</p><h2>Seeking a sale</h2><p>BlueJeans has raised over $175 million since its founding in 2009 from investors including big VC firms like NEA and Accel, as well as former baseball player and Miami Marlins CEO and part owner Derek Jeter. The bulk of the investments came in the three-year period between 2012 and 2015, when BlueJeans amassed over $150 million in funding and saw its valuation more than triple to approximately $727 million, according to Pitchbook.</p><p>But more recently, the company was rumored to be positioning itself to be acquired. <a href="https://www.bloomberg.com/news/articles/2019-06-10/derek-jeter-backed-blue-jeans-network-is-said-to-explore-a-sale">Bloomberg</a> reported in June that it was "exploring a sale," following the breakout success of competitor Zoom. In 2017, the company named Gallivan as its <a href="https://www.bluejeans.com/blog/in-good-company-introducing-quentin-gallivan">new CEO</a>, replacing cofounder Krish Ramakrishnan. In April, it <a href="https://www.bluejeans.com/blog/bluejeans-enterprise-choice-collaboration-and-productivity">said</a> it's passed $100 million in annual recurring revenue.</p><p>For BlueJeans, the workforce reduction will likely lead to more static growth going forward. The layoffs largely affect sales and marketing roles, with some of the top sales executives let go as well, sources familiar with the matter told Business Insider. Without a large enterprise sales force to help grow the business, BlueJeans is likely to focus on keeping its existing customers, like Facebook and Starbucks. Multiple c-suite roles were included in the job cuts, these people said.</p><p>During Wednesday's meeting, BlueJeans leaders told employees that they felt "horrible" about the layoffs and apologized for announcing it during the holiday season, according to sources familiar with matter. Ramakrishnan offered to be a reference for those affected by the move, the people said.</p>            <h3>NOW WATCH: <a href="https://www.businessinsider.com/tech-that-died-this-decade-aim-vine-moviepass-2019-11">Tech that died this decade</a></h3>

The Derek Jeter-backed startup BlueJeans Network, last valued at over $700 million, just cut 40% of its workforce as Silicon Valley's focus on profitability grows

<p class="source"><span>Facebook</span></p><p class="caption">Organizations on Facebook Workplace can use professional camera equipment to broadcast live videos to their employees.</p><p>Facebook is making big moves with its chat tool for businesses, Workplace.</p><p>The social giant is most notably <a href="http://www.businessinsider.com/facebook-free-workplace-microsoft-google-slack-2017-4">working on a free version</a> of Workplace, which creates a private version of Facebook for any size organization, that it plans to make available in the coming months.</p><p>Workplace is Facebook's bet against Microsoft, Slack, Google, and other companies in the competitive world of enterprise software. Facebook is placing its stake in the ground on Tuesday by announcing that over 14,000 organizations, from Viacom to Singapore's government, are now using Workplace since the service launched publicly in October 2016.</p><p>Here are some of the new features coming to Workplace on Tuesday: </p><ul><li>Integrations with file and cloud storage providers like Box (Facebook already lets businesses upload and host videos on Workplace for free).</li><li>The ability to shoot live videos using professional camera and mixing equipment through Facebook's API.</li><li>The ability to conduct video conferences and live webinars with the app BlueJeans.</li><li>Integrations with compliance partners to allow the exporting of documents and chat logs during the legal discovery process.</li><li>Support for custom chat bots.</li></ul><p>Workplace product manager Simon Cross told Business Insider that the service's success is largely due to the fact that 1.8 billion people already use Facebook every month. Since Workplace is an ad-free, private version of Facebook (complete with News Feed, groups, and private chat), it's instantly familiar.</p><p class="source"><span>Facebook</span></p><p class="caption">Facebook Workplace looks identical to normal Facebook, minus the ads.</p><p>"The key thing that we've heard loud and clear from our customers is that everybody just knows how to use it straight away," said Cross. He noted that organizations are quickly joining Workplace because "they are buying into our ability to dramatically improve the speed of the product. We're really good at shipping new stuff quickly and safely to billions of people."</p><p>The Workplace team within Facebook is currently working on making the service more accessible to businesses that normally wouldn't use a software chat tool like Slack, according to Cross. Facebook wants people to be able to sign up without a work email address and use Workplace on low-end Android phones, a strategy that's in line with Facebook's overall company ethos. </p><p>Cross said Workplace will also be able to help teams communicate with other partners outside of their own organization. "Our vision is that it should be as simple to work with someone at another company as someone next to you," he said.</p><p class="tagline">Get the latest Google stock price<a href="http://markets.businessinsider.com/stock/GOOG-Quote"> here.</a></p>            <h3>NOW WATCH: <a href="http://www.businessinsider.com/facebook-new-camera-features-copy-snapchat-2017-3">Facebook is copying Snapchat with these new features</a></h3>                                    Please enable Javascript to watch this video

Facebook is beefing up its work chat tool and getting ready to make it free for everyone

<p><div class="KonaFilter image-container display-table"><div><div class="image on-image"><p class="source"><span>Justin Sullivan/Getty Images</span></p><p class="caption">A Facebook employee holds a laptop with a 'like' sticker on it during an event at Facebook headquarters during an event at Facebook headquarters on April 4, 2013 in Menlo Park, California.</p></div><p></p></div></div></p><ul><li><strong>Facebook's work app Workplace is partnering with dozens of companies to integrate their apps.</strong></li><li><strong>These 50 new "integrations" will let users be able to get notifications and share files from other software without leaving the Workplace app.</strong></li><li><strong>The feature, which helps it go head-to-head with more open rivals like Slack, was announced at Facebook's F8 conference on Tuesday.</strong></li></ul><p><br />Facebook's mission to break into the workplace is getting a big boost.</p><p>On Tuesday at its annual F8 conference, the California tech giant announced that Workplace, the work-focused version of its famous blue social network, is launching dozens of new "integrations."</p><p>Facebook is teaming up with 50 new companies to integrate their software - from storage company Dropbox to Adobe - directly into Workplace, so that users can access them without leaving the app. And it's asking developers to register their interest - meaning more integrations may be on the way. (There were previously just 10 integrations.)</p><p>The announcements comes at an turbulent time for Facebook. The social network is battling with the fallout of the Cambridge Analytica scandal, and is significantly locking down its platform to developers amid broader privacy concerns - to the chagrin of many developers. It's perhaps no surprise then that Facebook is making very clear that this is not the company throwing open the floodgates to anyone who fancies it.</p><p>"This is not an open platform, we're not opening the doors to everybody here," Facebook Workplace product manager Simon Cross told Business Insider. </p><p>Instead, developers who think they might be a good fit for an integration need to register their interest and then pass a rigorous review process, including an independent security audit. Facebook doesn't have a target for how fast it wants to grow the integrations available, Cross said: "We're prioritizing quality over growth."</p><p>It's a markedly different approach to <keyword id="6356323" type="UNKNOWN" weightage="60" keywordseo="enterprise">enterprise</keyword> chat app Slack, a close competitor of Workplace - which allows anyone to build integrations and bots for its service.</p><h2>Talk to the bot</h2><p>So how do Workplace integrations work in practice for users? Let's say your company uses Workplace to coordinate, while you use Box for storing most of your files and SurveyMonkey for doing online research. Using the Workplace interface, you'll be able to (assuming the integration is activated) search for your files and comment on them with coworkers, while SurveyMonkey might post automatic updates into groups that can be used as a starting point for team conversations.</p><p>The theory is that it saves time and boosts efficiency by bringing everything together under one (Facebook-owned) roof.</p><p>The integrations fall into three categories, Cross said: Sharing, notifications, and "transactional workflows." In the first instance, you might share files, or to-do-lists, or documents from another app with your colleagues.</p><p>In the second, your team might get notifications from apps you use to stay up-to-date - a category that includes feeds from news organisations (disclosure: Business Insider is one of the companies that has a Workplace integration, Cross said.) And the third category relates to chatbots that aim to speed up processes - talking to a chatbot to book time off, or to see your monthly paycheck.</p><p>"This is something our customers have been asking us for forever, and we're excited to be finally able to give them this range of integrations," Cross said.</p><p>Integrations include BlueJeans, Zoom, HubSpot, HootSuite, Adobe, ADP, Egynte, Business Insider, Kronos, Paychex, SurveyMonkey, Yahoo Finance, Smartsheet, Atlassian, Bloomberg, Google Drive, Box, Maketo, Cisco Webex, Vonage, and Dropbox.</p>     <div class="margin-top">        <h3>NOW WATCH: <a href="http://www.businessinsider.com/online-gaming-racist-xbox-live-playstation-twitch-microsoft-black-gamers-2018-4">Gaming while black: How racist trolls are still dominating video games</a></h3>        <div>                    </div>    </div>

Facebook is turbo-charging its plan to invade the workplace by partnering with everyone from Dropbox to Adobe

<ul class="summary-list"><li><strong>On Thursday, online payments startup Stripe announced $600 million in new funding that values the company at $36 billion - up slightly from its $35 billion valuation in September.</strong></li><li>Stripe cofounder and president John Collison tells Business Insider that it chose to raise funding now because it's in a position of strength: Even before the coronavirus crisis led to a boom in online shopping and in-app purchasing, Stripe had signed big new customers like Mattel and NBC.</li><li>Now, its business is accelerating as new customers like Zoom turn to Stripe's technology to accept payments from a crush of new customers, Collison says, and the company wants the funds to ensure that it can continue hiring and developing its product to keep pace. </li><li>Collison also says that Stripe is open to acquiring smaller startups amid any possible market downturn, but that the company is trying to be thoughtful and only cut deals where it makes sense for the business. </li><li>In the bigger picture, Stripe has been positioning itself to go after larger enterprise customers, and Thursday's announcement shows that it's been making progress in that regard.</li><li><a href="https://www.businessinsider.com/?hprecirc-bullet">Visit Business Insider's homepage for more stories</a>.</li></ul><p>On Thursday, payments startup <a href="https://www.businessinsider.com/stripe-raises-250-million-35-billion-valuation-2019-9">Stripe announced that it had raised $600 million in new capital</a> at a sky-high $36 billion valuation from Andreessen Horowitz, GV (formerly Google Ventures), Sequoia, General Catalyst, and other investors. </p><p>The funding was technically an <a href="https://www.businessinsider.com/stripe-raises-250-million-35-billion-valuation-2019-9">extension of the $250 million Series G round it closed in September,</a> and increased its valuation only slightly from $35 billion. The company indicated at the time that it would not seek an IPO any time soon and there's no sign that anything's changed since. </p><p>The raise marks one of the few big-money venture deals closed amid the coronavirus crisis, as investors hunker down and prepare for what could be a recession of indeterminate length. John Collison, cofounder and president of Stripe, says it's that very same uncertainty that drove it to seek more funding.</p><p>"We think the dislocation could be here for a while," Collison tells Business Insider. "It's not clear what the rest of 2020 looks like. It's not clear what the rest of 2021 looks like." </p><p>At the same time, Collison says, the funding comes as Stripe enjoys a position of strength: The company said on Thursday that it has over $2 billion on its balance sheet, and that it had already signed big customers like Mattel, NBC, and food-delivery app Caviar in the first few months of the year. As shelter-in-place orders and remote work have led to a surge in online shopping and in-app buying, Stripe has seen a "big spike in signups," from new customers turning to its technology to help accept payments from their own apps and websites, Collison says. For example, mega-popular video chat tool Zoom just signed on.  </p><p>While Collison acknowledges that the "natural response" of many companies is to "hold back" and cut costs due to the tumult in the global economy, the right move for Stripe right now is to speed up its own growth, not slow it down.</p><p>"We want Stripe to be able to keep investing," Collison said, even amid what he described as the "weird COVID times." </p><h2>"M&amp;A favors the prepared mind and the prepared balance sheet"</h2><p>Specifically, Stripe plans to invest in people, product, and infrastructure. </p><p>As businesses <a href="https://www.businessinsider.com/list-vc-backed-layoffs-coronavirus-recession-tech-retail-media-realestate-2020-4">in all industries announce layoffs</a>, Stripe wants to be able to continue hiring, especially as it expands its geographic reach into new countries like Romania and Hungary. Its product and infrastructure are more important than ever now, too, as customers rely on Stripe to keep their businesses running online. </p><p>Acquisitions are also on Collison's mind, too. </p><p>There's been plenty of chatter that the crisis and subsequent market uncertainty will drive new waves of consolidation: A cofounder of videoconferencing company BlueJeans Network <a href="https://www.businessinsider.com/bluejeans-verizon-acquisition-coronavirus-merger-consolidation-2020-4">specifically said that the pandemic accelerated its acquisition talks with Verizon</a>, culminating in a deal valued at around $500 million, also announced on Thursday.</p><p>Collison says that Stripe sees this kind of M&amp;A as "the sensible thing to do," and that the company is always looking for good opportunities to buy startups.</p><p>At the same time, though, Collison says that Stripe won't swoop in on a company just because the crisis makes it a cheap target: It plans to spend its money wisely on startups that make "any useful sense" to the business. Ultimately, though, the company is well-positioned to cut deals, he says. </p><p>"M&amp;A favors the prepared mind and the prepared balance sheet," Collison says. </p><h2>Stripe is going after new kinds of customers</h2><p>In terms of its business strategy, Stripe has previously said that a major focus going forward is chasing after larger enterprise customers. It already counts Airbnb, Amazon, and Target as clients; the addition of the new customers announced on Thursday shows some progress in that regard. </p><p>Collison highlights some of the new challenges and opportunities afforded by the pandemic, saying that Stripe has been "trying to adapt" by taking steps like making it easier for a business to get started with the product and by racing to ensure that its infrastructure can keep up with the skyrocketing demand that some of its customers are seeing, like grocery delivery app Instacart. Collison says that Stripe is now "core internet infrastructure" for its users, which rely on it to power their respective businesses.</p><p>He also says that the pandemic has been an opportunity for Stripe to bring on a whole new type of customer: telemedicine services which let users consult medical professionals via their smartphone, like Solv. </p><p>Collison says that while Stripe didn't support those kinds of companies before, he's happy that it can help them now in this moment of crisis. He also sees the growth of those kinds of companies as a sign of things to come in the field.</p><p>"It really feels like a new category of market and product," Collison said.</p>

The president of $36 billion payments company Stripe says it raised $600 million in fresh funding so it can keep hiring and growing despite the downturn: 'We want Stripe to be able to keep investing'

<p><div class="KonaFilter image-container display-table"><div><div class="image"></div></div></div></p><ul class="summary-list"><li><strong>Moveworks is a cloud startup that uses AI and natural language processing to process <keyword id="6356323" type="UNKNOWN" weightage="100" keywordseo="enterprise">enterprise</keyword> IT tickets faster and more efficiently.</strong></li><li><strong>Moveworks says it can resolve within minutes problems that typically take days to resolve.</strong></li><li><strong>The idea, the company says, is to augment the most repetitive tasks performed by an IT department, not to replace them. </strong></li><li><strong>The company has raised $30 million from VC investors, including Bain Capital and Lightspeed.</strong></li><li><a href="https://www.businessinsider.com/prime?module=article&amp;area=summary"><strong>Click here for more BI Prime stories.</strong></a></li></ul><p><span style="font-weight: 400;">Bhavin Shah and his co-founders at Moveworks spent most of their careers finding ways to use technology to do things faster and more efficiently.</span></p><p><span style="font-weight: 400;">They decided to start the </span>AI company, which has raised $30 million from such VCs as Bain Capital and Lightspeed Venture Partners, <span style="font-weight: 400;">to take on a field that can be frustratingly slow and inefficient: tech support. </span></p><p><span style="font-weight: 400;">It's the world of support tickets, emails or chat messages employees send to their company's IT team when they need to unlock an account, to access a file, or to upgrade a program on their laptop that they forgot they needed to be done before a big trip.</span></p><p><span style="font-weight: 400;">Moveworks uses AI and natural language processing to do those tasks faster, fixing basic problems that typically take three days to resolve in minutes, even seconds. </span></p><p><span style="font-weight: 400;">Shah said enterprise IT tickets may seem like "one of the most dull topics" for a startup, but he said: "This is an area of need that hasn't been solved because we continue to use people and workflows to keep employees productive."</span></p><p><span style="font-weight: 400;">The tool is integrated into a company's email or a messaging platform, such as Slack or Google Chat. In most cases, the company boasts, all an employee has to do is send a message on the issue. The Moveworks tool, using natural language processing, is able to quickly determine the problem or request. </span></p><p><span style="font-weight: 400;">The tool can automatically resolve basic requests or issues, such as unlocking an account, gaining access to a document or being added to a distribution list. Other tasks that require specific approvals may take a bit longer, but are still processed faster than if they were part of a queue managed by an IT staff, the company says. </span></p><p><span style="font-weight: 400;">Shah cited the example of a client company's executive who sent an email requesting access to a report. He sent the email on a Saturday not expecting a response until Monday. But the Moveworks tool quickly gave him access to the document in question.</span></p><h2><strong>Prominent customers</strong></h2><p><span style="font-weight: 400;">The technology is already used by prominent tech companies such as Autodesk, the design and engineering software company, the storage maker Western Digital, and chipmaker Broadcom.</span></p><p><span style="font-weight: 400;">Shah said Moveworks is addressing a key area for businesses, one that chief information officers and IT teams "have to manage but hasn't seen much innovation."</span></p><p><span style="font-weight: 400;">"Because there is an explosion of technology solutions in the workplace, there are lots of systems that we all have to navigate," Shah told Business Insider. "When everything is working perfectly, it's great. You're hyperproductive."</span></p><p><span style="font-weight: 400;">But a minor glitch or a change, such as a new piece of equipment or a software upgrade, can throw things off or employees, he said. Suddenly, "there's a lot of unfamiliarity," Shah said. "How do I do that again? What was the setting to do that?"</span></p><p><span style="font-weight: 400;">Moveworks was launched three years ago and just came out of stealth mode a few months ago. Shah, the company's CEO, is a serial entrepreneur whose last startup, <a href="https://www.businessinsider.com/linkedin-acquires-refresh-2015-4">Refresh</a>, an app which offers insights into people in your network shortly before a meeting, was acquired by LinkedIn.</span></p><p><span style="font-weight: 400;">He said he has one thing in common with his co-founders: "We've been spending chunks of our careers focusing on making things really, really fast."</span></p><p><span style="font-weight: 400;">One of them, Jiang Chen, was part of the Google team that developed the search feature that quickly served up a response snippet to a Google search question. The feature was based on natural language processing technology that Moveworks is also using. Another co-founder, Varun Singh, helped Facebook streamline recruiting through machine learning. </span></p><h2><strong>Better productivity</strong></h2><p><span style="font-weight: 400;">Automating these processes through AI leads to profound improvements in productivity, he said. Moveworks currently resolves 20% to 35% of issues for current customers, up from 10% to 15% a year ago, he said.</span></p><p><span style="font-weight: 400;">Shah said he and his co-founders -- which includes Vaibhav Nivargi, another tech entrepreneur </span><span style="font-weight: 400;">-- developed the technology by consulting chief information officers.</span></p><p><span style="font-weight: 400;">"We sat down with several dozen CIOs and we started conversations with them about what they were working on," and what were the key issues they were dealing with, he said.</span></p><p><span style="font-weight: 400;">Those conversations and their analysis of IT ticketing data from different companies led to a key insight: IT teams deal with generally the same issues and technologies.</span></p><p><span style="font-weight: 400;">For example, most issues related to video teleconferencing involved vendors like Zoom, GoToMeeting, Webex and BlueJeans. Hardware issues typically involved problems that come up with Apple's MacBooks, or with Windows PCs manufactured by Dell, Lenovo, or Hewlett-Packard.</span></p><p><span style="font-weight: 400;">Having that data meant they could actually develop a technology focused on key areas and tasks of IT support that have not been addressed meaningfully despite the rise of new technologies.</span></p><p><span style="font-weight: 400;"><div class="KonaFilter image-container display-table"><div><div class="image"></div></div></div></span></p><h2><strong>Giving CIOs a hand</strong></h2><p><span style="font-weight: 400;">"Everyone is solving the same problems," Shah said. "We felt that this was a huge opportunity to take something off the plate of the CIOs...they and their teams don't want to do these mundane tasks. They want to work on other things like maybe a big upgrade or maybe a new data center or something that's more exciting."</span></p><p><span style="font-weight: 400;">One such customer is Autodesk. The company's chief information offier, </span><span style="font-weight: 400;">Prakash Kota, said Moveworks helped his team rapidly deal with basic IT problems that used to take several hours to solve. With Moveworks' tool, issues are resolved "within minutes," Kota told Business Insider. </span><span style="font-weight: 400;">"It started giving simpler experiences to employees," he said.</span></p><p><span style="font-weight: 400;">Moveworks' technology benefits CIOs and IT teams in another way, Shah said. </span></p><p><span style="font-weight: 400;">"CIOs have to keep the lights on," Shah said. "They have to keep the system running. In fact, their reputations are largely based on employees' perception of how fast IT is. If IT is slow and it takes five days to get something done, the CIO can be amazing and keep the company secure and no one hacked the system and deploy new stuff all the time, but if it takes four days to get a license for Docusign, employees are like, 'Well, this IT team isn't any good.'"</span></p><p><span style="font-weight: 400;">Of course, the innovation Moveworks offers could mean reducing the need for IT staff to deal with the issues that today are still addressed by people. In other words, smaller IT teams and fewer jobs for IT people. </span><span style="font-weight: 400;">Shah offers a different view, as he downplayed the widely-shares worries that AI would lead to major job losses in tech.</span></p><p><span style="font-weight: 400;">"The reality is there is more IT work than there are IT workers," he said. "That's why the process to get simple employee issues resolved is so slow.We're automating routine tasks that IT workers don't want to do. This is enabling IT workers to focus on bigger enterprise initiatives."</span></p><p><em><span style="font-weight: 400;">Got a tip about Moveworks or another tech company? Contact this reporter via email at </span></em><em><span style="font-weight: 400;">bpimentel@businessinsider.com</span></em><em><span style="font-weight: 400;">, message him on Twitter </span></em><a href="https://twitter.com/benpimentel"><em><span style="font-weight: 400;">@benpimentel</span></em></a><em><span style="font-weight: 400;">. You can also </span></em><a href="https://www.businessinsider.com/how-to-tip-business-insider-securely-guide-signal-securedrop-2017-6"><em><span style="font-weight: 400;">contact Business Insider securely via SecureDrop</span></em></a><em><span style="font-weight: 400;">.</span></em></p>

Startup Moveworks has raised $30 million to use AI to automate the most common IT tasks - but it doesn't want to replace the IT department

<ul class="summary-list"><li>You can use <keyword id="10296" type="ENTERTAINMENT" weightage="60" keywordseo="Zoom">Zoom</keyword> to participate in or host video meetings on your computer or mobile device.</li><li>Zoom is a video conferencing service used by companies and universities for remote communication.</li><li>The service is similar to competitors such as  Google Hangout, BlueJeans, and Skype.</li><li>Its basic functions include the ability to chat and call individual contacts, as well as schedule meetings for future events.</li></ul><p>Whether it's your Friday team check-in or your grad school Wednesday workshop, <a href="https://www.businessinsider.com/category/zoom" target="_blank" rel="noopener">Zoom</a> allows you to stay in contact with colleagues and classmates to complete work remotely.</p><p>While the platform is fairly easy to use, its basic functions are organized slightly differently depending on if you use the desktop or mobile version. </p><p>Most of the key tasks, however, remain easy to spot despite slight changes: <a href="https://www.businessinsider.com/how-to-schedule-a-zoom-meeting" target="_blank" rel="noopener">scheduling</a> or <a href="https://www.businessinsider.com/how-to-join-a-zoom-meeting" target="_blank" rel="noopener">joining calls</a>, <a href="https://www.businessinsider.com/how-to-add-zoom-to-google-calendar" target="_blank" rel="noopener">keeping track</a> of your contacts and meetings, and making changes to your account settings.</p><p>Many companies may already have video services in place, but Zoom is proving to be especially helpful for high school and college-level courses as it allows for up to 100 participants with a free account subscription. </p><p>Here's a quick guide to the app's essential features.</p><h3>Check out the products mentioned in this article:</h3><h4><a href="https://bestbuy.7tiv.net/c/196318/614286/10014?u=https%3A%2F%2Fwww.bestbuy.com%2Fsite%2Fapple-macbook-pro-13-display-with-touch-bar-intel-core-i5-8gb-memory-128gb-ssd-latest-model-space-gray%2F5998700.p%3FskuId%3D5998700" rel="nofollow">MacBook Pro (From $1,299.99 at Best Buy)</a></h4><h4><a href="https://bestbuy.7tiv.net/c/196318/614286/10014?u=https%3A%2F%2Fwww.bestbuy.com%2Fsite%2Flenovo-ideapad-130-15-6-laptop-amd-a9-series-4gb-memory-amd-radeon-r5-128gb-solid-state-drive-black%2F6323661.p%3FskuId%3D6323661" rel="nofollow">Lenovo IdeaPad (From $299.99 at Best Buy)</a></h4><h4><a href="https://bestbuy.7tiv.net/c/196318/614286/10014?u=https%3A%2F%2Fwww.bestbuy.com%2Fsite%2Fapple-iphone-11-with-64gb-memory-cell-phone-unlocked-black%2F6223303.p%3FskuId%3D6223303" rel="nofollow">iPhone 11 (From $699.99 at Best Buy)</a></h4><h4><a href="https://bestbuy.7tiv.net/c/196318/614286/10014?u=https%3A%2F%2Fwww.bestbuy.com%2Fsite%2Fsamsung-galaxy-s10-with-128gb-memory-cell-phone-unlocked-prism-prism-black%2F6323528.p%3FskuId%3D6323528" rel="nofollow">Samsung Galaxy S10 (From $899.99 at Best Buy)</a></h4><h4><a href="https://bestbuy.7tiv.net/c/196318/614286/10014?u=https%3A%2F%2Fwww.bestbuy.com%2Fsite%2Fapple-ipad-latest-model-with-wi-fi-32gb-space-gray%2F5985609.p%3FskuId%3D5985609" rel="nofollow">iPad (From $329.99 at Best Buy)</a></h4><h2><strong>How to use Zoom on your computer</strong></h2><p><strong>1. </strong>Open the browser of your choice on your <a href="https://www.businessinsider.com/category/mac">Mac</a> or <a href="https://www.businessinsider.com/category/pc">PC</a> and head to the Zoom website to create and manage an account. Click on "My Account" after logging in to bring you to your account details.</p><p><strong></strong></p><p><strong>2. </strong>You can schedule, join, or host a meeting at the top of the screen. Click on any of these three options and follow the prompts to set up or join a video call online. To join a call, you'll need the Meeting ID or name.</p><p><strong>3. </strong>On the left hand side, you'll find a variety of options, including the first and perhaps most important: Profile. This is where you can change your profile picture, edit your email or password, and make other changes in this settings section. You'll also find the option to sign out of Zoom on all of your devices at the bottom of this page.</p><p><strong><div type="image" title="How to use zoom" height="1360" width="2526" msid="78645068" hostid="261"></div></strong></p><p><strong>4. </strong>Below your profile tab, you'll find a summary of your meetings. You can start or delete upcoming meetings or review previous meetings at the top.</p><p><strong><div type="image" title="How to use zoom" height="1362" width="2516" msid="78645074" hostid="261"></div></strong></p><p><strong>5. </strong>Other tabs on the left hand side include webinars, recordings, and your settings. The webinar feature can only be enabled if you pay for an account, and recordings will direct you to enable the feature for you and your meeting participants.</p><p><strong>6. </strong>You'll also find more advanced settings towards the bottom of the left panel, including managing users and rooms. You can also upgrade your account under "Billing," or manage your payment information if you've already upgraded to Pro, Business, or Enterprise.</p><p>If you <a href="https://www.businessinsider.com/how-to-download-zoom-on-mac">downloaded the desktop app</a>, you'll find a more streamlined version of these options upon opening. The app is organized into four main tabs at the top of the screen: Home, Chat, Meetings, and Contacts.</p><p><strong>1. </strong>The "Home" tab gives you the option to start a new meeting, join a current call, schedule a future event, or share your screen. If you have any upcoming meetings for the day, you'll also find them in a checklist on the right hand side. You can also click your profile in the top-right hand corner at any time. This will open a dropdown menu to make quick changes, such as switching your availability or profile photo.</p><p><strong><div type="image" title="How to use zoom" height="1372" width="1432" msid="78645077" hostid="261"></div></strong></p><p><strong>2. </strong>You can also access settings from that menu from any page, or by clicking the gear icon in the right hand corner of the "Home" tab. This will open the complete Settings menu. Browse through the tabs on the left hand side to make changes. In "General" you can also find "View More Settings" at the bottom, which will open your profile online for complete access to your Zoom account.</p><p><strong><div type="image" title="How to use zoom" height="1570" width="2022" msid="78645079" hostid="261"></div></strong></p><p><strong>3. </strong>The "Chat" tab keeps track of any conversations you have between contacts. You can star or favorite conversations for easy access or browse through your recent ones. You'll also find "Contact Requests" if anyone has requested to join your directory. Additionally, any shared files between contacts will appear in the "Files" section.</p><p><strong><div type="image" title="How to use zoom" height="1368" width="2022" msid="78645082" hostid="261"></div></strong></p><p><strong>4. </strong>The "Meetings" tab shows a summary of any upcoming meetings, organized by date. You can also toggle between upcoming and recorded meetings at the top, or click the plus sign to schedule a new one. Click on any pre-existing meeting to view options to start it early, copy the invitation, edit, or delete it. You can also click to show the meeting invitation sent to any invitees.</p><p><strong><div type="image" title="How to use zoom" height="1372" width="2020" msid="78645085" hostid="261"></div></strong></p><p><strong>5. </strong>Lastly, the "Contacts" tab keeps track of the colleagues and classmates you add to the platform. View contact information by browsing through the left hand categories: starred, external, and cloud contacts. You can also click to view any channels, which are groups of contacts to help organize your activities. Click the plus sign to add a new contact or channel.</p><p><strong><div type="image" title="How to use zoom" height="1374" width="2022" msid="78645091" hostid="261"></div></strong></p><h2><strong>How to use Zoom on your mobile device</strong></h2><p>The mobile version of the app on <a href="https://www.businessinsider.com/category/iphone">iPhone</a>, <a href="https://www.businessinsider.com/category/ipad">iPad</a>, and <a href="https://www.businessinsider.com/category/android">Android</a> offers a simplified version of the online Zoom platform, and the main tabs are found at the bottom: Meet &amp; Chat, Meetings, Contacts, and Settings. (The setup is slightly different due to limited space.)</p><p><strong>1. </strong>"Meet &amp; Chat" combines the desktop "Home" and "Chat" tabs. The main options are found at the top: New Meeting, Join, Schedule, and Share Screen. Below, you'll see recent call and chat history, along with any outstanding Contact Requests. Tap to view the chat with any contact or to accept a request. You can also tap the star icon in the top-left corner to view your favorites or the pencil icon in the top-right corner to draft a new message.</p><p><strong><div type="image" title="How to use zoom" height="1334" width="750" msid="78645093" hostid="261"></div></strong></p><p><strong>2. </strong>"Meetings" shows a lineup of upcoming events. You can also start a call, send an invitation, or edit a current event at the top of the page. Tap to begin any one of these options and follow the prompts provided. Your "Personal Meeting ID" is your unique code to start an individual meeting. Tap on an upcoming meeting to view its details or delete it entirely. Tap on a meeting and you'll also find the option to add invitees and send invitations to these contacts via email or text message.</p><p><strong><div type="image" title="How to use zoom" height="1334" width="750" msid="78645098" hostid="261"></div></strong></p><p><strong>3. </strong>"Contacts" looks extremely similar to the desktop version and lists your starred favorites, as well as any others in your company directory. Search for contacts at the top of the page. Tap the plus symbol in the top-right corner to open a pop-up menu to add a contact, create a new channel, or join a public one. You can also toggle between contacts and channels at the top. </p><ul><li>Contacts are individual people while channels are groups of these contacts.</li></ul><p><strong><div type="image" title="How to use zoom" height="1334" width="750" msid="78645102" hostid="261"></div></strong></p><p><strong>4. </strong>Finally access "Settings" to make any changes to your account. Your Zoom settings are organized by Meetings, Contacts, Chat, and General. You can also add Siri Shortcuts. To make changes to your profile, tap your name at the top of the screen, where you can change your profile photo, display name, or update your password. This is also where you can sign out of the Zoom app.</p><p><strong><div type="image" title="How to use zoom" height="1334" width="750" msid="78645105" hostid="261"></div></strong></p><h2><strong>Related coverage from </strong><strong><a href="https://www.businessinsider.com/tech-reference" target="_blank" rel="noopener">Tech Reference</a>:</strong></h2><ul><li><h3><a href="https://www.businessinsider.com/do-you-need-an-account-to-use-zoom">'Do you need an account to use Zoom?': No, but you'll need one to make your own meetings — here's what you need to know</a></h3></li><li><h3><a href="https://www.businessinsider.com/how-to-make-a-zoom-account">How to make a Zoom account on your computer or mobile device, so you can send group meeting invitations</a></h3></li><li><h3><a href="https://www.businessinsider.com/how-to-schedule-a-google-hangout"></a><a href="https://www.businessinsider.com/how-to-raise-hand-in-zoom">How to use the 'raise hand' feature in Zoom on a computer or mobile device</a></h3></li><li><h3><a href="https://www.businessinsider.com/how-to-add-zoom-to-google-calendar">How to add Zoom to your Google Calendar by installing an add-on</a></h3></li><li><h3><a href="https://www.businessinsider.com/how-to-send-a-zoom-invite">How to send a Zoom invite in 4 different ways, to set up group meetings with colleagues or classmates</a></h3></li></ul>

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