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Online grocery platform Bigbasket is looking at hiring 10,000 people for its warehouses and last-mile delivery to clear pending orders quickly and meet the spike in orders on account of the nationwide lockdown. "We are looking to hire 10,000 people for our warehouses and last-mile delivery. This hiring will happen across all 26 cities that we are present in," BigBasket Vice President-Human Resources Tanuja Tewari told . She added that the pressure is being felt across all cities with the challenges being higher in tier I cities. E-commerce companies have been struggling to deliver orders after the 21-day lockdown, imposed to contain the spread of the deadly coronavirus, came into effect from March 25. Even though the government has allowed delivery of essential goods including food, pharmaceuticals and medical equipment through e-commerce platforms, players have complained of their delivery staff being hassled by police. With local authorities shutting down warehouses and stopping trucks from crossing state borders, e-commerce players have seen their operations getting disrupted. The companies have resumed operations and working to complete pending orders. Some companies are giving people the option to cancel their orders, and are also delaying taking fresh orders to ensure the pending orders get delivered. gro Another challenge facing the industry is the availability of limited staff for warehouses and logistics. Tewari said currently, there is a shortfall of 50 per cent staff in the company's warehouses and delivery team. The company has started taking orders in all the cities but due to capacity constraints the slots are getting filled very quickly, she added. In a tweet, bigbasket said it is operating at about 40 per cent of its planned capacity. "We are operational across all our cities with limited slot capacities except Kochi and Indore... We were operating at 10 per cent of our capacity on March 25 and as of yesterday (April 2), we are operating at 40 per cent of capacity planned," it said. The company also has permits/passes from government authorities to ensure that its employees have safe passage for their work. It is also providing attractive salary and benefits package including health insurance to help staff at this difficult time. On Thursday, bigbasket partnered with ride-hailing platform Uber to deliver household essentials to customers.

COVID-19: Bigbasket to hire 10,000 people for warehouses, delivery

New Delhi, Apr 2 () Ride-hailing platform Uber will now deliver household essentials to customers and has partnered with bigbasket for the service amid the ongoing countrywide lockdown.Uber, which is in discussions with other supermarkets and pharmacies for offering similar delivery services, said two-wheelers (UberMoto) and four-wheelers (UberGo and UberXL) and network of driver-partners will help support delivery of essential supplies safely to consumers' doorsteps."This last-mile delivery service provides multiple wins. It supports authorities in containing COVID-19, delivers essential supplies in a timely manner to customers and creates earning opportunities for drivers. We will not charge any commission for our efforts," Uber India and South Asia Director-Operations and Head of Cities Prabhjeet Singh told .He added that the partnership with grocery delivery platform bigbasket is the first in this direction.With the implementation of the 21-day lockdown, the government has allowed only people in essential services like healthcare, banking and media to commute. With no cabs being allowed to ply, driver-partners of ride-hailing apps have been left with no source of income.Uber said its association with bigbasket will comply with all hygiene and traffic regulations. The new service will enable bigbasket to serve customers in Bengaluru, Hyderabad, Chandigarh and Noida. The e-passes required by the delivery partners as well as their training will be handled by bigbasket."The ongoing pan-India lockdown has led to a disruption in the supply of essential goods, primarily led by a shortage of personnel and delivery vehicles. We are very happy to partner with Uber India for this initiative and we will be utilising a portion of their huge fleet of cars, bikes as well as personnel to help with our deliveries to fulfill customer orders," bigbasket National Process Head-Last Mile Lalita Aggarwal said.All drivers associated with this service have been provided masks, gloves, sanitisers, and specialised safety training.E-commerce companies have been struggling to deliver orders after the 21-day lockdown to contain the spread of the deadly coronavirus came into effect from March 25. Even though the government allowed delivery of essential goods including food, pharmaceuticals and medical equipment through e-commerce platform, players have complained of their delivery staff being hassled by police.With local authorities shutting down warehouses and stopping trucks from crossing state borders, e-commerce players have seen their operations getting disrupted. Another challenge facing the industry is the availability of limited staff for warehouses and logistics.While these companies have gradually resumed services across various cities they operate in, it will still be a few days before they can clear the pending orders, according to industry watchers. Many of these firms have even stopped taking fresh orders to clear the pending orders. SR ANU

Uber to deliver household essentials to consumers, ties up with bigbasket

<keyword id="964794" type="COMPANY" weightage="20" keywordseo="BigBasket">BigBasket</keyword>, one of the country's second-most valuable ecommerce firm focused on a specific segment, is all set to get a funding of around Rs 800 crore, or $ 120-million. 
 
Online grocer BigBasket is going to get funding from US-based Sands Capital, International Finance Corporation and Bessemer Venture Partners. 
 
Reportedly, the deal is going to take at least two weeks. Presently, BigBasket's valuation is Rs 2,100 crore, or about $320 million. 
 
Through the latest funding round, it will be able to keep its growing competitors such as Grofers and PepperTap behind. 
 
Recently, BigBasket’s chief executive Hari Menon had said that he expected gross merchandise value of $300 million, or Rs 2,000 crore, for the ongoing financial year ending in March 2016. 
 
BigBasket, which has one-third of its sales from its own brands such as Fresho and BB Royal, ensures delivery of majority of the products as it operates on an inventory-based model. 
 
“We cater to both consumer needs, bulk pre-planned as well as on-demand emergency top-ups, with an inventory-led approach. For bulk orders, we fulfill orders through our warehouses and for one-hour express deliveries, we have set up about 63 'dark stores' around the city," Menon had said. 
 
Apparently, BigBasket handles about 2,700 orders per day.

BigBasket gets bigger, to get Rs 800
cr funding

<ul><li>After the government in states like Maharashtra, Bihar, Tamil Nadu and Delhi instructed schools, colleges and malls to remain shut till March 31, <keyword id="1640900" type="PERSON" weightage="20" keywordseo="Online-grocery">online grocery</keyword> stores like <keyword id="2466939" type="PERSON" weightage="20" keywordseo="Grofers">Grofers</keyword>, <keyword id="964794" type="COMPANY" weightage="20" keywordseo="BigBasket">BigBasket</keyword> and Supr Daily have seen an upsurge in orders for essentials. </li><li>Online grocery delivery majors have seen an increasing demand for products such as sanitisers, masks, atta &amp; dal, fruits, and vegetables.</li><li>Platforms are also advising customers to avoid using cash, which can be a source of transmitting the virus between individuals. </li></ul>As the number of people infected by Covid-19 keeps increasing with each passing day, there has been an increase in the demand of orders from online grocery stores in the past few days. The government in states like Maharashtra, Bihar, Tamil Nadu and Delhi have instructed schools, colleges and malls to remain shut till March 31. The government is also advising social distancing, with a lot of organisations asking its employees to work from home. The closure of malls, and with it, a lot of supermarkets, has led to a direct increase in the order of staples online. Much like the US and UK, that witnessed a huge surge in online orders for essentials, in India too, a lot of online marketplaces like BigBasket, Future Group and Grofers are witnessing an increase in demand, with most people ordering for staples. Supr Daily, that delivers daily essentials like milk, bread, fruits and vegetables, told its customers that it will deliver till 9 a.m. instead of the usual 7 a.m. due to increased demand. In the past few days, BigBasket has witnessed a 2X increase in its traffic and its revenue. BigBasket said in a statement that they are witnessing a 15-20% increase in the basket value. Increased demand has been for essentials such as staples, atta &amp; dal, fruits, and vegetables. However, it said that it is in control of the supplies, given that a predominant share is from its private label products. The platform is currently not facing any shortage for FMCG branded products except in the case of sanitisers. In the last 30 days, as per Google Trends, there has been a rise in web search for sanitisers. 
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 A spokesperson from the Future Group that owns Big Bazaar and Easyday reported a similar increase in their online orders. "We have seen an upswing in the demand for daily essentials from our customers in certain geographies. We are making sure that we are managing our stocks and supply chain in a way that meets all our customer needs. We are also following and complying with various government/local body directives related to store operations.” While there were a lot of instances of hoarding in the US and UK with a lot of essentials being sold out quickly, most of these platforms haven’t witnessed hoarding yet. BigBasket said, “We are not witnessing hoarding behavior thus far. To our customers, our stance will be not to panic and buy more than what they need. We will gear up for the increased demand and availability of products will not be an issue.” In a note on its website, Grofers asked its consumers to avoid hoarding. “Buy what you need and maybe add some cushioning on top as we will keep working hard to keep items in stock and reasonably priced for all our customers. Excessive buying or multiple orders to bypass inventory limit can lead to order cancellation,” its blog read. Grofers has disinfected its warehouses and is sanitising on a daily basis to keep the inventory virus free. Telling us more about the spike in their business and safety precautions, Albinder Dhindsa, Co-Founder &amp; CEO, Grofers, said, “Over the last couple of days, we have seen customers buying items on our platform in large quantities across cities as well as categories. Mumbai, Bangalore, Pune and Ahmedabad have seen a higher surge with nearly 80% growth followed by Delhi NCR and Hyderabad at a 60% spike in business. We have seen a rise in both the number of orders (45%) as well as order value (18%). Personal hygiene products, followed by floor cleaners have seen a surge in demand along with immunity-boosting products such as chyawanprash and honey. Essential items such as atta, dal and rice are also being bought in large quantities by our customers." Grofers has suspended travel between locations and offices, so each of its 20+ units across the country can stay isolated and clear of the virus. Its supplies are now passing through separate areas, manned by different personnel than those that work in crowds in store. The crates are also being washed and disinfected after every usage. However, a lot of delivery partners are hesitant to come to work. With higher demand and lack of resources, there is a delay in delivery. It is currently 3 days in Delhi and less than 2 days in most other cities. In such a scenario, it is advisable to plan your groceries in advance and avoid dealing in cash as it can be a possible source of transmitting the virus. A spokesperson from Big Basket said that they are working to expedite their product deliveries. “We will face some constraints for a few more days because it takes time to build capacity in terms of storage, delivery fleet and people. Our teams are working hard to streamline this and we will be back on track very soon.” Some platforms have been kind enough to provide essentials at a price lower than its usual market rate. For example, Grofers is selling N95 face masks at Rs 90, when the general market prices are in the range of Rs 450-500.

As malls shut down, online grocery stores in India see a surge in demand

New Delhi, Apr 3 () Flipkart has assured employees that the Walmart-owned company will not slash salaries and will honour the job offers extended even as the coronavirus pandemic has disrupted businesses in the country. Its quarterly townhall, virtually conducted on Thursday given the nationwide lockdown, saw the participation of over 8,000 employees of the e-commerce major. During the townhall, Flipkart Group CEO Kalyan Krishnamurthy assured staff that the company remains committed to its employees, vendors and seller-partners, according to sources. He also said there would be no pay cuts and the company will honour all job offers made, including those for internships. "A crisis is a great time to show your statesmanship, commitment and character. This is the time to contribute to nation building...We are honouring all commitments, campus placements and also looking at innovative ways of virtual inductions and onboarding," he was quoted as saying. Krishnamurthy also exhorted the employees to follow the safety measures advised by the government to protect themselves and their families. Emailed query to Flipkart did not elicit any response. E-commerce companies have been struggling to deliver orders since the government ordered 21-day lockdown on March 24 to contain the spread of the deadly coronavirus. Even though the government allowed delivery of essential goods including food, pharmaceuticals and medical equipment through e-commerce, players had complained of their delivery staff being hassled by police. With local authorities shutting down warehouses and stopping trucks from crossing state borders, e-commerce players have seen their operations getting disrupted. The companies have resumed operations and working to complete pending orders. Flipkart had temporarily suspended operations last week and later resumed services the same day after assurance of safe passage of its supply chain and delivery executives by local law enforcement authorities. However, many of the household items still remain unavailable on the platform. With businesses halted, there are concerns that companies could resort to salary cuts and even retrenchment to contain costs. There have been reports that many businesses, including tech-led firms, have already rolled out pay cuts amid no business flowing in on account of the coronavirus pandemic. Earlier in the day, online grocery platform bigbasket said it is looking at hiring 10,000 people for its warehouses and last-mile delivery to clear pending orders quickly and meet the spike in orders on account of the nationwide lockdown. SR MKJ

Will honour all job offers, no salary cuts: Flipkart tells staff

New Delhi, May 26 () Billionaire Mukesh Ambani's Reliance Industries has launched an online extension of its grocery business under JioMart brand across 200 cities. The service is being offered in all leading metros (Mumbai, Delhi, Bengaluru and Kolkata), and even in smaller towns like Mysuru, Bhatinda and Dehradun. JioMart is now delivering in more than 200 cities, Damodar Mall, the chief executive officer of Reliance Retail's grocery business said in a tweet. JioMart last month started a pilot project serving users in three neighbourhoods surrounding Mumbai. Credit Suisse said, "The national roll-out provides customers with a useful alternative to existing players (BigBasket, Grofers) as online grocery orders have spiked, given the fewer store visits". D-Mart, it said, mentioned that April revenues are down 45 per cent year-on-year as nearly 50 per cent of the stores are shut or have very restricted hours of operation. Therefore, online orders should help offset some of the lower sales in physical stores. CLSA said as of now, the website will only use Reliance's offline grocery supply chain as its backbone and deliver to homes. "Success at its ongoing beta tests in Navi Mumbai, which also encompasses mom and pop stores and uses WhatsApp as a platform to order, will be later extended to pan-India," it said. Users can order from a full suite of grocery items by visiting the JioMart website. Products include fruits and vegetables, dairy and baked goods, staples, snacks and branded foods, beverages, and personal and home care. Reliance's private labels also featured prominently. "While it does not commit on a delivery timeline when ordering (due to the lockdown), it aims to deliver orders within a two-day timeframe," CLSA said. Eventually, like other online retailers, it is possible that Reliance integrates its entire retail offerings, including fashion, lifestyle and consumer electronics, onto one super e-commerce platform and mobile app. "This, along with a pan-India extension of partnerships with mom &amp; pop stores after a successful beta test and ramp-up of this new commerce venture is crucial in Reliance's grand plan of converting Jio's 400 million-plus subscribers into customers for its eCommerce and other offerings," CLSA said. Recent partnerships with Facebook-owned WhatsApp for JioMart will only help in increasing monetisation opportunities by increasing the convenience and reach of consumers. The grocery platform was previously piloting deliveries only in select areas of Mumbai. "JioMart has seen a 4x rise in online orders from a low base. With its pan India presence JioMart now directly competes with Amazon and Flipkart in eCommerce," Bernstein said in a separate report. Grocery is 70 per cent of the Indian retail market, 90 per cent-plus unorganised, driven by Kirana stores/small retailers. "Organised penetration is less than 10 per cent while online penetration for grocery is less than 1 per cent," it said. Facebook has made a bigger push into e-commerce with the launch of Shops. "The idea is to bring millions of small businesses online. This will allow free online storefronts for small businesses and retailers and expand Facebook presence across Instagram, WhatsApp and Messenger," Bernstein said. "Facebook shops will be complimentary to WhatsApp business use to sign and onboard Kirana stores for JioMart (grocery app of Reliance Retail)." Credit Suisse said JioMart currently fulfills the order by own entity and kiranas likely to be on-boarded subsequently. "The platform lists all the major grocery categories like fruits and vegetables, staples, dairy and bakery, snacks, beverages, personal care, home care and baby care. "In terms of pricing, Reliance has extended the Smart promise of 'minimum 5 per cent off on MRP' to all products on JioMart. The discount is higher on its private label brands, and is competitive to branded products," it said. Reliance Retail had been piloting the initiative in Navi Mumbai, Thane and Kalyan among select population group. It was serving these customers through both Kirana stores and their own warehouses. It also set up Smart Points, which were acting as delivery points in neighbourhood. However, orders post the national launch are being serviced by Reliance Smart and Fresh stores, Sahakari Bhandar stores (owned by Reliance retail), and is not yet fully leveraging kirana network (as on-boarding of Kirana stores is still ongoing), Credit Suisse said. "Just prior to the national launch, Reliance Retail tapped the WhatsApp customer base in the three pilot regions to source orders. In our view, it was just a test phase of integration. The orders were available only for pick-up from nearby Kirana store, whose details were sent to the customer via WhatsApp. However, the national launch, so far, does not have integration with WhatsApp," it said. The brokerage said it placed an order on JioMart but the delivered order value was 55 per cent of the booked order value, due to inventory limitation in the nearby Sahakari Bhandar store. ANZ BAL

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COVID-19: Bigbasket to hire 10,000 people for warehouses, delivery

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As malls shut down, online grocery stores in India see a surge in demand

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Will honour all job offers, no salary cuts: Flipkart tells staff

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