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Former Outback Steakhouse employees share the best things to order — plus what to skip
We spoke with former Outback Steakhouse employees to find out what customers should really be eatin…
Pascale Mondesir
From good to great: How SaaS shapes the customer engagement of tomorrow for consumer brands?
The conversation delved into the significance of generative AI in enhancing customer experienc…
When my son was arrested as a teen, I worried about his future. But it was the best thing to happen to him.
When her son was arrested for drug possession, he could no longer go to college. Years later, he la…
Melissa Drake
United CEO says ultra-low-cost airlines like Frontier are 'going out of business' thanks to poor customer service and a 'flawed' business model
In a candid interview, United Airlines' CEO criticized cheaper competitors like Frontier and Spirit…
Taylor Rains
From investing in experience, to using AI as a shopping guide – India’s changing Diwali expenditure patterns
Diwali is possibly the biggest festival in India and expenditures rise for every household around t…
Top rated 55-Inch 4K LED TVs in India
When it comes to finding the perfect 55-inch 4K LED TV in India, there are several factors to consi…
Bajaj Auto working on CNG bike, to hit road in June: MD
Bajaj Auto is developing a portfolio of clean fuel CNG motorcycles, and the first such bike will hi…
PTI
Some Walmart stores are limiting self-checkout lanes just for Spark drivers and Walmart+ customers
Walmart shoppers at some stores will need to have an active online account with the retailer to acc…
Dominick Reuter,Alex Bitter
Virtual-reality concerts could redefine the live-music experience — but it'll take more time
Extended reality is bringing immersive concert experiences to the entertainment industry on VR and …
Ngozi Nwanji
Red Lobster, home of the endless shrimp, mulls bankruptcy after spoiling its customers with all-you-can-eat lobster: report
Filing for bankruptcy would allow Red Lobster to keep its business going while reducing its debts a…
Kwan Wei Kevin Tan
These are the world's 10 best airports for 2024, according to passengers. None are in the US.
Only airports in Europe and Asia made Skytrax's list of the top 10 best airports in the world, with…
Taylor Rains
A group of WWII-era scientists used themselves as guinea pigs to learn to breathe underwater. Their experiments helped make D-Day possible.
During WWII, scientists breathed CO2, oxygen, and other gases to learn about diving and submarine t…
Jenny McGrath
Debt recovery best practices: Lessons learned from successful business experiences
Debt collection has always been an obstacle-ridden course for most organisations. The steep rise in…
Best Buy just laid off a bunch of Geek Squad workers
Best Buy CEO Corie Barry hinted at the cuts in February, citing inflationary pressure and investmen…
Dominick Reuter
Best Buy has trained more than 30K employees to help sell new AI-enabled computers in hopes of ending a sales slump
Best Buy is facing ten quarters of declining comparable sales and looking to a partnership with Mic…
Dominick Reuter
Best coffee blender in India
A handheld coffee blender is an essential tool for coffee lovers who enjoy a creamy and frothy cup …
Best ceramic pots for plants in India
If you are a plant lover and want to enhance your home decor with beautiful ceramic pots, you have …
DoorDash raises fees for NYC deliveries after warning that a new minimum wage law would hit customers
The Regulatory Response Fee was introduced after app-based delivery drivers had their hourly wages …
Jordan Hart,Alex Bitter
Netflix India beats Amazon Prime for its Customer Experience in the media streaming category, shows Kantar’s CX+ report
Jio & Airtel tie for the first place in Telecom Network Providers category
Freshworks announces RE:SOLVE, a summit for digital-first customer experience featuring prominent Indian brands
The customer experience (CX) is the feeling that every customer takes away after an interaction …