You Searched For "bad customer experience" and got 20 results
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4 mins read
A group of WWII-era scientists used themselves as guinea pigs to learn to breathe underwater. Their experiments helped make D-Day possible.
During WWII, scientists breathed CO2, oxygen, and other gases to learn about diving and submarine t…
Jenny McGrath
2 mins read
I return already-worn clothes to Target and don't feel bad about it. The return policy has made me a customer for life.
Bryan Tate started using Target's one-year return policy after he lost weight and his clothes no lo…
Alyshia Hull
5 mins read
Uber and Lyft drivers share 3 reasons why the ride-hailing giants, not customers, are partially responsible for the bad tips they get
Dennis Dinkel, 75, was disappointed by customers' tips when he drove for Uber and Lyft: "If a rider…
Jacob Zinkula
6 mins read
I worked as a Starbucks barista for over a year. Here are 9 signs you're about to get a bad drink.
From loud steam wands to ordering brewed coffee at the wrong time of day, here are the biggest red …
Dylan Clair
5 mins read
Ensuring personalisation in a cookieless world
The internet is decades old, but many of its fundamental aspects remain the same. It's a collection…
3 mins read
Optimizing customer experiences to build loyalty in a contactless retail world
How retailers can succeed in the new normal
2 mins read
Bad news, star employees: You're not the ones who'll benefit the most from AI
The greatest gains were seen by below-average performers using AI, according to a new study at Bost…
Kai Xiang Teo
3 mins read
Walmart managers are going to extreme lengths to get customers to complete the retailer's checkout survey. It's confusing shoppers and workers.
Walmart managers are trying to boost responses to a survey that pops up at checkout. Associates and…
Alex Bitter
2 mins read
A government shutdown in 12 days could make student-loan borrowers' repayment and customer service struggles even worse
If Congress doesn't find a funding solution soon, the government will shut down. It could mean even…
Ayelet Sheffey
5 mins read
I worked at Louis Vuitton. We spotted fake bags all the time here's what we did when customers tried to return them.
Shelley Alvarado says people would come into the Louis Vuitton store and try to return counterfeit …
Robin Madell
1 min read
A restaurant manager in Northern Virginia was so desperate for staff that she hired people with bad attitudes who scared off customers, a report says
Sarah White, of the Lost Dog Cafe in Virginia, told AP that she has had to hire rude people to fill…
Kate Duffy
2 mins read
A private plane pilot just lashed out at abusive customers, saying flight attendants are there for 'safety' and not to be a 'server'
There was one unruly incident reported for every 568 flights in 2022, which marked an increase from…
Kai Xiang Teo
4 mins read
Petty customer dramas are taking over TikTok — driven by an endless appetite for vindication and revenge
People can't get enough of petty consumer drama on TikTok, whether it's about tattoos, rainbow cake…
Lindsay Dodgson
12 mins read
Realme C55 Review: Standard Realme experience with some new tricks
At a time when every brand is working on expanding its product portfolio, it is usually the budget …
3 mins read
I had a scary experience the first time I traveled solo. Now I always do these 4 things to feel safe and prepared.
Here is how you can travel more safely alone as a woman. Jesse Collier describes the things she alw…
Jesse Collier
6 mins read
Chris Licht's tumultuous 13-month run as CEO of CNN: Layoffs, anchor drama, and that really bad Atlantic profile
Following a tenure market by staff cuts, bad ratings, talent exits, and plenty of internal criticis…
Madeline Berg
4 mins read
3 people who tip for almost everything explain why they do so even if the service is bad — and how much extra they usually leave
Even if you hate tipping culture, loyal tippers could be helping you out by supplementing wages and…
Jacob Zinkula
3 mins read
An Uber Eats rider and YouTuber says he's stopped picking up from McDonald's as it treats delivery staff badly and its drinks keep spilling
Bryce Pritchett has built a YouTube following of over 138,000 subscribers by videoing his work as a…
Ryan Hogg
2 mins read
Uber CEO's most nightmarish experience as a driver came when he was delivering food and couldn't figure out the 'maze of apartment complexes'
Dara Khosrowshahi moonlit as an Uber driver last September.
Aaron Mok
2 mins read
Restaurants are prioritizing tables for big spenders and return customers through premium programs with SevenRooms and Resy Global Access
Popular reservation sites like Resy, OpenTable, and SevenRooms are working with restaurants to maxi…