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2 mins read

A Walmart exec explains the surprising reason low-income shoppers pay for a delivery membership

Shoppers who receive government assistance are "doing the math" on gas and public transportation co…

Dominick Reuter   


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4 mins read

Locked-up merchandise is turning off shoppers at CVS, Walgreens, and other big drugstores

Pharmacy retailers are locking more items away, and that's turning away customers who say the measu…

Alex Bitter,Dominick Reuter   


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3 mins read

Amazon is struggling in India unlike Reliance, Meesho says wealth management firm Bernstein

Amazon is struggling in India unlike Reliance, Meesho says wealth management firm Bernstein

Business Insider Latest Story Image
3 mins read

Why Amazon wants you to pick up your Prime Day orders this year

Amazon's Prime Day announcement includes a shoutout to its pick-up points. Here's why collecting yo…

Alex Bitter   


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2 mins read

Amazon Fresh is trying to remind customers it's not just a fancy returns point

Amazon Fresh is offering discounts on groceries for people who use the stores to make returns throu…

Alex Bitter   


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1 min read

Walmart stops selling shirt after shoppers point out it spells an offensive word

Walmart momentarily sold a shirt that spelled out the word "c—t" at stores in Canada and has …

Ben Tobin   


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3 mins read

I shopped at Whole Foods for the first time in 12 years, and it reminded me why I stopped going in the first place

I stopped going to Whole Foods because it was hard to find staff members and there weren't good sal…

Jamie Davis Smith   


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1 min read

Stanley has a plan to stop online chaos and scalpers from ruining its product launches

Stanley teamed with commerce company EQL to get tumblers in the hands of real fans, and make their …

Geoff Weiss   


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3 mins read

Here are some progressive Raksha Bandhan ads that have tried to break stereotypes

A list of ads that have tried to change the narrative around Raksha Bandhan over the years

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2 mins read

After 7 years in India, Amazon has finally learnt that there is more money offline

Amazon in no stranger to Indian market, in fact it’s the largest e-commerce platform in India. Bu…

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3 mins read

Amazon's Project Iliad: The juiciest highlights from the FTC's Prime lawsuit

The FTC sued Amazon on Wednesday, alleging the company duped consumers who were trying to cancel th…

Eugene Kim,Yeji Jesse Lee   


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2 mins read

Kevin Shalvey   


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2 mins read

Amazon is encouraging shoppers to pick up their packages in person from stores as the e-commerce industry prepares for a delivery surge

The e-commerce giant is encouraging shoppers to collect their orders from its Amazon Books stores o…

Grace Dean   


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2 mins read

Amazon is rapidly opening new Whole Foods stores after halting Amazon Fresh's expansion, in a troubling sign for online grocery sales

Whole Foods CEO Jason Buechel wants to triple the number of new stores that the chain opens even as…

Alex Bitter   


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3 mins read

A bookstore begged shoppers in a viral tweet to stop coming in and taking pictures of books to buy on Amazon

The number of independent bookstores in the US grew by 35% between 2009 and 2015, according to the …

Dennis Green   


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4 mins read

How the simple phrase 'the customer is always right' gave shoppers a license to abuse workers

The pandemic has revealed how much power has been ceded to American consumers - or, more accurately…

Avery Hartmans   


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2 mins read

Meet the typical Walgreens shopper, a white college-educated suburban baby boomer earning $80,000

Roughly two-thirds of US shoppers shop at Walgreens, and the typical customer visits every three we…

Dominick Reuter   


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1 min read

Brick-and-mortar retail stores shine again as online sellers avoid heavy discounts

There was a time when brick-and-mortar retail stores were in deep trouble, because of the newfound …

Business Insider Latest Story Image
2 mins read

California is suing Amazon, accusing it of inflating prices and crushing competition

The lawsuit accuses Amazon of using its market dominance to force sellers into agreements that they…

Isobel Asher Hamilton   


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3 mins read

Nobody hates Indian eCommerce like Ebay does!

Over the weeks, India's brick-and-mortar retailers have stepped up their campaign against the count…