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<ul class="summary-list"><li>Hurricane Milton is expected to make landfall in Florida on Wednesday night.</li><li>Four international and several smaller airports are set to close ahead of the storm arriving.</li></ul>Four international airports are set to suspend commercial flights as <a target="_blank" class="" href="https://www.businessinsider.com/hurricane-milton-tampa-mayor-castor-evacuation-orders-die-warning-helene-2024-10">Hurricane Milton</a> approaches Florida, while American Airlines scheduled extra services for evacuees.Milton intensified into a Category 5 storm — the most severe classification — in the Gulf of Mexico on Monday. It later weakened to an "extremely dangerous" Category 4 storm and is expected to make landfall in Florida on Wednesday night.The National Hurricane Center estimated peak storm surges as high as 15 feet in the Tampa Bay area.Orlando International, Sarasota-Bradenton, St Pete-Clearwater International, and Tampa International airports have all announced closures. All except Orlando are located in counties with mandatory evacuation orders.Tampa International will close Tuesday at 9 a.m., followed by Sarasota-Bradenton at 4 p.m. and St Pete-Clearwater after the last flight departs on Tuesday.As of 7 a.m. Tuesday, close to a third of 158 flights at Tampa International had already been canceled, per FlightAware.Orlando International said it would end commercial operations on Wednesday morning but remain open for emergency, aid, and relief flights. Jet bridges were being tied down in preparation.Several public airports are also closing down, including Peter O. Knight, Tampa Executive, and Plant City.Miami International Airport aid it would remain open but was monitoring the situation and encouraged travelers to confirm their flight status with their airlines.<a target="_blank" class="" href="https://news.aa.com/news/news-details/2024/American-provides-extra-seats-customer-flexibility-in-Florida-ahead-of-Hurricane-Milton-OPS-DIS-10/">American Airlines</a> added several flights to help people evacuate on Monday and Tuesday.It's added 11 flights from Tampa International and one from Sarasota-Bradenton, totaling about 2,000 seats. Passengers can check two bags at no cost.American and other airlines have issued travel alerts and are waiving change fees while some are also waiving cancellation charges.The disruption comes two weeks after <a target="_blank" class="" href="https://www.businessinsider.com/pete-buttigieg-elon-musk-hurricane-helene-call-best-thing-2024-10">Hurricane Helene</a> devastated the southeastern US with more than 1,000 flights canceled.A spokesperson for the Federal Aviation Administration said its Joint Crisis Action Team will handle Hurricane Milton centrally from its command center, "so there is a strong coordinated communication and planning effort."At airports, radars are shut down to protect antennae and their motors from wind damage, while air traffic controllers are evacuated from towers to seek shelter in a lower level of the building."The FAA has personnel on the ground to make sure damaged equipment and services are restored quickly to aid in a rapid response to hard-hit areas," the spokesperson said. "Relief and restoration routes are opened to assist after the storm passes."

Airports are closing and American Airlines is operating evacuation flights as Hurricane Milton nears Florida

<ul class="summary-list"><li>A mass IT outage is affecting flights, banks, and other organizations around the world.</li><li>A "defect" in an update for Windows caused the issue, the cybersecurity firm CrowdStrike said.</li></ul>Major airlines, banks, and supermarkets are experiencing widespread disruptions connected to a defective update issued by the cybersecurity firm CrowdStrike.<a target="_blank" rel="" class="" href="https://www.businessinsider.com/american-vs-delta-airlines-domestic-basic-economy-review-2024-6">American Airlines</a> and United Airlines <a target="_blank" class="" href="https://www.businessinsider.com/united-american-warn-pilots-of-communication-issues-amid-grounding-2024-7">issued advisories to airborne flights</a> early Friday morning. The carriers said communication was intermittent because of issues with systems that send messages to planes, often from air-traffic control or airline operations.Some passengers were being issued handwritten boarding passes at airports because of the disruption. At London's Heathrow Airport, travelers were advised to check their gate numbers on Google as information screens were not working.<a target="_blank" class="" href="https://www.businessinsider.com/mass-it-outage-companies-operations-airlines-affected-microsoft-crowdstrike-2024-7">Broadcasters and 911 lines</a> are affected, as are grocery stores, <a target="_blank" class="" href="https://www.businessinsider.com/supermarkets-fast-food-chains-retailers-disrupted-global-it-outage-2024-7">retailers, and fast-food giants</a> whose in-store cash registers malfunctioned.As commuters woke up in New York City, they were told train-arrival information for <a target="_blank" class="" href="https://x.com/NYCTSubway/status/1814244403222868014">the subway</a> would not be available, though service was unaffected."The world grinding to a halt because of a global IT meltdown shows the dark side to technology and that relying on computers doesn't always make life easier," Dan Coatsworth, an investment analyst at AJ Bell, said.CrowdStrike CEO George Kurtz said on X the company was "actively working with customers impacted by a defect found in a single content update for Windows hosts," adding: "The issue has been identified, isolated and a fix has been deployed."In an interview with NBC's "Today," Kurtz apologized for the outage: "We're deeply sorry for the impact that we've caused to customers, to travelers, to anyone affected by this." He added that it "could be some time" for systems to recover.Microsoft acknowledged the issue in an <a target="_blank" class="" href="https://x.com/MSFT365Status/status/1814181228196835622">X update</a>: "Our services are still seeing continuous improvements while we continue to take mitigation actions."One cybersecurity expert told Business Insider <a target="_blank" class="" href="https://www.businessinsider.com/fix-windows-computer-blue-screen-death-what-to-try-2024-7">there was no automatic or remote solution to the problem</a>, meaning "every computer affected has to have some manual interaction."The UK government was due to hold an emergency meeting to discuss the outage later on Friday.<h2 id="e6d4cd41-26e9-4fd3-ba4c-bc0d7d7ef1e9">Disruption and delays</h2>Singapore's Changi Airport said it was manually checking in some passengers, and <a target="_blank" href="https://www.channelnewsasia.com/world/it-outage-microsoft-crowdstrike-airports-flights-businesses-4490741">local media reports</a> showed long lines at check-in counters.A spokesperson told BI: "Due to a global outage affecting IT systems of many organizations, the check-in process for some airlines at Changi Airport is being managed manually."<div type="image" title="Long lines of people waiting in Singapore's Changi Airport" height="3024" width="4032" msid="111860916" hostid="261"></div>At London's Luton Airport, Nick Xydias said he was stuck waiting for a Wizz Air flight to Larnaca, Cyprus."It's my birthday, and we'd booked a romantic trip with my wife. She'd got a new dress and everything," he told BI from a long line of frustrated passengers. "All the flights are grounded."His flight was later canceled.He also shared these photos:<div type="image" title="Long lines at Luton Airport, near London, on July 19, 2024, as airlines and other companies reeled from a mass IT outage." height="1536" width="2048" msid="111861943" hostid="261"></div><div type="image" title="Long lines at Luton Airport, near London, on July 19, 2024, as airlines and other companies reeled from a mass IT outage involving Microsoft and Crowdstrike." height="1536" width="2048" msid="111861946" hostid="261"></div>In Australia, Melbourne Airport <a target="_blank" class="" href="https://x.com/Melair/status/1814187188029894969">said</a> it was experiencing a "global technology" issue affecting check-in procedures for some airlines. <a target="_blank" href="https://www.sydneyairport.com.au/outage">Sydney Airport</a> also reported a global outage for airline operations and terminal services, though flights were still operating.Delhi Airport in India also said it was affected. A passenger at Rajiv Gandhi International Airport <a target="_blank" class="" href="https://x.com/akothari/status/1814202068531552666">wrote</a> on X that he had been issued a handwritten boarding pass.Edinburgh Airport in the UK and Berlin Airport in Germany also warned of delays.Ryanair, Europe's largest airline, said there was "disruption across the network due to a Global 3rd party IT outage which is out of our control" and advised passengers to head to airports early.<h2 id="75896c98-625e-4585-b790-e51f8979d345">CrowdStrike issues</h2>Many of the affected Windows devices displayed an error message — colloquially called the "<a target="_blank" class="" href="https://www.businessinsider.com/fix-windows-computer-blue-screen-death-what-to-try-2024-7">blue screen of death</a>" — that locked users out of their computers.CrowdStrike said a <a target="_blank" class="" href="https://www.businessinsider.com/crowdstrike-global-it-outage-not-caused-by-cyberattack-2024-7">defective update</a> caused the issue.The outage is "one of the most significant of cyber issues of 2024," Omer Grossman of the cybersecurity company CyberArk said in a statement to BI. "The damage to business processes at the global level is dramatic."Correction: July 19, 2024 — An earlier version of this story gave the wrong destination airport for a passenger. Nick Xydias was trying to reach Larnaca, Cyprus, not Monaco.

A massive Microsoft outage is causing disruption across the world for airlines, banks, and retailers

<ul class="summary-list"><li>A mass IT outage has disrupted operations in many industries, including theme parks.</li><li>Disneyland Paris display screens went blank, while Universal Studios Japan suspended in-person ticket sales.</li></ul>The <a target="_blank" class="editor-rtfLink" href="https://www.businessinsider.com/microsoft-restart-computer-15-times-itoutage-issue-crowdstrike-2024-7">mass IT outage</a> is causing problems for everyone — even Mickey Mouse.The <a target="_blank" class="editor-rtfLink" href="https://www.businessinsider.com/mass-it-outage-companies-operations-airlines-affected-microsoft-crowdstrike-2024-7">outage has disrupted industries</a> and organizations worldwide, including Disney's international theme parks.Footage obtained by <a target="_blank" class="editor-rtfLink" href="https://www.ft.com/content/9457f44b-7b6e-473e-bbb6-8b1f381d458b">The Financial Times</a> showed that display screens at Disneyland Paris had gone blank, and some appeared to show an error message.Guests at Hong Kong Disneyland, meanwhile, faced issues with its online ticketing system, prompting the company to ask that they purchase one-day tickets from the ticket booth at the park's entrance, <a target="_blank" class="editor-rtfLink" href="https://www.cnn.com/business/live-news/global-outage-intl-hnk#h_21ce3e2e37bf50dbaaf513f035593d1b">according to CNN</a>.The outage appears to have mainly affected Disney's international properties. A Disneyland representative told Business Insider its California theme park and resorts are operating as usual. They added that the cruise line is fully operational as well.Visitors at Universal Studios Japan, located in Osaka, also faced ticketing issues on Friday.<div type="image" title="Guests at Super Nintendo World at the Universal Studios Japan" height="3219" width="4678" msid="111870881" hostid="261" sizebytes="725122"></div>The theme park said on X that a software problem had impeded its ticket sales. Four hours later, the theme park <a target="_blank" class="" href="https://twitter.com/USJ_Official/status/1814278720414503387">announced </a>that ticket sales at the Universal Studios Japan ticket booth would be suspended on July 20 and July 21."We apologize for the inconvenience, but please purchase your tickets through the Web Ticket Store or Lawson Ticket," a translation of the post read.Representatives for Disney and Universal Studios theme parks did not respond to a request for comment from Business Insider.CrowdStrike, a third-party cybersecurity company used by Microsoft, is at the heart of the outage issue. CEO George Kurtz said the problem stemmed from a "defect found in a single content update for Windows hosts.""This is not a security incident or cyberattack. The issue has been identified, isolated and a fix has been deployed," he said on X.The outage has created issues for banks, retailers, and even some US emergency lines. Air travel has also sputtered to a halt with <a target="_blank" class="editor-rtfLink" href="https://www.businessinsider.com/major-disruptions-airline-bank-london-stock-exchange-microsoft-outage-2024-7">delayed and canceled flights</a>.It comes after the <a target="_blank" class="editor-rtfLink" href="https://www.tsa.gov/news/press/releases/2024/05/16/tsa-prepared-busiest-summer-travel-season-ever">Transportation Security Administration said</a> they expect to screen a record number of passengers this summer."The Transportation Security Administration (TSA) is prepared for the highest passenger volumes the agency has seen at airport security checkpoints nationwide during this summer's travel season, which begins Memorial Day weekend and runs through Labor Day," a press release said.

The mass IT outage is disrupting Disney and other theme parks during the height of summer tourist season

<ul class="summary-list"><li>Arrival information is unavailable for many Subway routes in NYC and DC because of a global IT outage.</li><li>Transport authorities say trains and buses are running as scheduled, though.</li></ul>Commuters in NYC and DC should prepare for some disruptions on Friday morning over the <a target="_blank" class="" href="https://www.businessinsider.com/major-disruptions-airline-bank-london-stock-exchange-microsoft-outage-2024-7">global IT outage</a>.Though transport authorities in both NYC and DC say that trains and buses are running as scheduled, arrival information is unavailable for many routes, including both at stations and on the authorities' websites and apps.New York City's Metropolitan Transportation Authority <a target="_blank" class="" href="https://new.mta.info/">said</a> on its website that train arrival information was unavailable for the A, B, C, D, E, F, G, J, M, N, Q, R, W, and Z Subway routes as well as the Rockaway Park Shuttle and Franklin Avenue Shuttle services.The MTA said the outage affected its website, app, countdown clocks, and train arrival announcements in stations and told passengers to listen for station and crew announcements instead. "This technical outage also impacts our ability to see train locations, so we cannot provide that information," NYCT Subway <a target="_blank" class="" href="https://x.com/NYCTSubway/status/1814244405332594971">wrote on X</a>.The MTA <a target="_blank" class="" href="https://x.com/MTA/status/1814221462552584222">added</a> that train and bus services were "unaffected."The Washington Metropolitan Area Transit Authority <a target="_blank" class="" href="https://x.com/wmata/status/1814234732953031125">made similar comments</a>, saying that all Metrorail stations opened on time and that Metrorail and bus services were running as scheduled. At the time of writing, its website was down.It <a target="_blank" class="" href="https://x.com/wmata/status/1814238715247505843">said</a> at 6 a.m. ET that MetroAccess, its shared-ride service for people with disabilities, was experiencing delays, and its call center was down.Amtrak <a target="_blank" class="" href="https://www.amtrak.com/home">said</a> at 7 a.m. ET on its website that the outage was preventing credit card transactions, but that passengers could pay using digital wallets.Major airlines, banks, and supermarkets are experiencing widespread disruptions linked to an IT outage after Microsoft reported problems with its online services, linked to an issue at cybersecurity firm CrowdStrike.Some train services in the UK have been affected by the outage, too. Thameslink, Great Northern, Southern, and Gatwick Express — which runs a shuttle to one of the UK's busiest airports — "may be affected by alterations and cancellations," the UK's National Rail <a target="_blank" class="" href="https://www.nationalrail.co.uk/service-disruptions/networkissues-20240719/">said</a> on Friday.It said that some train operators were unable to access driver diagrams at certain locations, which could lead to potential short-notice train cancellations. Other key systems, including real-time customer information platforms, were also affected.

Commuters in NYC and DC should get ready for a difficult, disrupted journey due to the global IT outage

New York City's biggest airport is getting a major facelift.John F. Kennedy International Airport broke ground on <a target="_blank" class="" href="https://www.businessinsider.com/photos-see-inside-jfk-airports-new-world-class-international-terminal-2022-2">a new Terminal One</a> in September 2022. The 2.4 million-square-foot facility will live where terminals 1, 2, and 3 once stood, with the first facilities expected to open in 2026.A <a target="_blank" class="" href="https://www.businessinsider.com/jfk-airport-nyc-solar-microgrid-energy-roof-terminal-2023-1">private consortium is investing $9.5 billion</a> to modernize the new terminal, focusing on safety, efficiency, and the customer experience. This is part of the Port Authority of New York and New Jersey's $19 billion <a target="_blank" class="" href="https://www.businessinsider.com/newark-airports-new-27-billion-terminal-a-photos-2023-1">total investment in upgrades at the city's largest airport</a>.And there's no better time than now, as the <a target="_blank" href="https://www.businessinsider.com/why-airlines-are-struggling-despite-record-travel-demand-profits-revenue-2024-6">industry sees record-breaking travel</a>, with JFK considered among the most prominent international gateways in North America.JFK hosts more than 70 airlines and handled about 62 million passengers in 2023. The new terminal is expected to expand passenger capacity, with carriers like Phillippines Airlines, Air France, and Italian low-cost airline Neos all pledging to fly in.<div type="image" title="Rending of the departures hall of NTO." height="1129" width="1505" msid="114638209" hostid="261" sizebytes="184222"></div>Developers hope the future state-of-the-art terminal will become a <a target="_blank" class="" href="https://www.businessinsider.com/laguardia-and-newark-have-5-star-terminals-after-dramatic-turnaround-2024-4">Skytrax five-star airport terminal</a> — a feat no US airport had achieved until New York's LaGuardia Airport finally ditched its infamous "LaGarbage" nickname with a <a target="_blank" class="" href="https://www.businessinsider.com/see-inside-the-new-terminals-b-c-laguardia-airport-delta-2022-7">new and improved Terminal B in 2023.</a>But to reach that status, JFK will have to overcome many long-standing problems, such as overcrowding and <a target="_blank" class="" href="https://www.businessinsider.com/airports-worst-delays-summer-2022-flightaware-memorial-weekend-travel-newark-2023-5">traffic congestion</a>. In September, researchers from <a target="_blank" href="https://www.insuremytrip.com/travel-advice/travel-planning/us-airport-statistics-flight-cancellation-data/">InsureMyTrip</a> analyzed data from the Department of Transportation and found that JFK was among the worst airports for flight cancellations in 2024.Business Insider, alongside other media, toured SITA's pre-production testing center in Long Island to get a behind-the-scenes look at the technology coming to the new terminal to address the pain points of international travelers.This includes <a target="_blank" href="https://www.businessinsider.com/no-id-or-boarding-pass-for-security-at-more-airports-with-tsa-precheck-2024-2">facial recognition</a> boarding, AI-powered gate systems, and air traffic technology to reduce the chance of near misses. If the technology works as promised, I'd look forward to flying through.<h2 id="826eed5d-c320-486a-aa1a-c61326c7f2dc">Customers can use their face to travel</h2>Facial recognition has been installed at some airports across the country for international flights, including JFK's revamped Terminal 8. In March, <a target="_blank" href="https://www.businessinsider.com/british-airways-boeing-777-new-york-london-economy-review-2024-3">BI used biometrics to board a London-bound British Airways</a> flight.The new terminal wants to make facial recognition mainstream across the 23-gate facility.The "e-gate" technology appeared easy enough to use for even less tech-savvy travelers. Flyers simply sign up for the service at check-in with their passport. Data is only stored for 24 hours, so travelers will have to do this step every time they fly.<div type="image" title="A JFK NTO developer demonstrating the e-gate technology." height="4030" width="5374" msid="114638211" hostid="261" sizebytes="276196"></div>"E-gates mean no boarding pass and no ID required to board an aircraft," a SITA developer said during the tour.The developer said the technology is about 99% accurate and can distinguish between identical twins. The company acknowledged not every traveler would be comfortable with their face being used as an ID and said there would be manual lines available for boarding, too.Meanwhile, the enhanced TSA will feature new biometric and touchless <a target="_blank" class="" href="https://www.airport-technology.com/projects/new-terminal-one-nto-jfk-airport-new-york-usa/">technologies</a> to optimize wait times. Other <a target="_blank" class="" href="https://www.tsa.gov/news/press/releases/2024/04/09/tsa-jfk-international-airport-now-using-credential-authentication">terminals</a> at JFK have already introduced similar face-reliant security features.<h2 id="46726c0b-0979-4ff3-ab00-68a31998d96e">Concessions will be top-notch</h2>While JFK will likely not offer a free movie theater or butterfly garden like <a target="_blank" class="" href="https://www.businessinsider.com/what-to-do-singapore-changi-airport-10-coolest-things-2023-2">Singapore's famous Changi Airport</a>, the new terminal will boast high ceilings, natural light, and plenty of retail spaces, lounges, and restaurants.<div type="image" title="NTO retail spaces rendering." height="2250" width="3000" msid="114638217" hostid="261" sizebytes="861538"></div>Still, if the <a target="_blank" class="" href="https://www.businessinsider.com/see-inside-jfk-airport-new-terminal-8-american-british-airways-2022-12">revamped Terminal 8</a> is any indicator, customers can expect "world-class" offerings, including luxury and local brands that represent NYC's boroughs, and swanky new airline lounges that could meet the desired five-star status.For example, <a target="_blank" class="" href="https://www.businessinsider.com/flew-korean-air-boeing-747-business-felt-like-private-jet-2023-9">Korean Air</a> — a Skytrax five-star airline itself — plans to open one of its largest lounges yet with a kitchen and bar and a panoramic view of the airfield.<h2 id="2ecb21a6-6b36-47f1-a6b8-173de983eab5">The new JFK aims for safer operations with fewer disruptions</h2>Developers demonstrated technologies aimed at ensuring high levels of safety and traffic management — especially as <a target="_blank" class="" href="https://www.businessinsider.com/near-miss-incidents-wakeup-call-to-the-aviation-industry-2023-2">near-misses continue to shake flyers.</a>One is a state-of-the-art ramp tower from technology provider ADB Safegate. This is where agents work to efficiently move aircraft around taxi and parking areas. It's separate from the federally run air traffic control tower that guides aircraft to and from runways.The technology includes a "virtual control tower" with screens that display live camera feeds across the ramp. This will assist in low-visibility conditions and improve awareness."There are cameras that allow a controller interested in a specific aircraft or a certain area of the airport, they can zoom in and zoom out to look at the area of interest," ADB Safegate project manager Taha Zahir told media during the tour.<div type="image" title="Screens showing LaGuardia airport as an example of the virtual control tower planned for NTO." height="4116" width="5233" msid="114638214" hostid="261" sizebytes="842938"></div>Another ADB Safegate technology will be a parking aid that allows an aircraft to dock at a gate in virtually any weather condition. Zahir said this would be particularly useful during lightning storms when wing walkers are evacuated from the tarmac and forced to leave fully loaded planes sitting idle just meters from the gate.Zahir said the docking system, which can handle everything up to the mammoth Airbus A380, is already proving its efficiency at existing JFK terminals and at several other airports like LaGuardia and Los Angeles.<div type="image" title="The dock aid demonstrating a regional jet parking at a gate." height="1739" width="2319" msid="114638221" hostid="261" sizebytes="293546"></div>Complementing the gate and ramp tower tech is ADB Safegate's AI-powered apron manager that can predict aircraft on-time performance and improve aircraft turn times — meaning passengers can get on their way faster than before."We have identified 25-30 activities that every flight must go through from arrival to departure," Zahir said, noting things like fueling and baggage loading. "We know exactly what is going on with the aircraft."

I saw how New York's biggest airport wants to build a 5-star terminal. I'd actually look forward to flying through.

<ul class="summary-list"><li><keyword id="22530361" type="General" weightage="20" keywordseo="Ahmed-Al-Sharif" source="Orion">Ahmed Al Sharif</keyword> works in software engineering and <keyword id="6361185" type="General" weightage="20" keywordseo="consumer-electronics" source="Orion">consumer electronics</keyword> and previously worked for <keyword id="19911549" type="General" weightage="20" keywordseo="Meta" source="keywords" meta.keywordsubtype="org" meta.entityname="Meta" meta.hostid="261" meta.entityid="Meta">Meta</keyword>.</li><li>The CTO found himself caught up in the outage-induced travel chaos on Friday.</li></ul>This as-told-to essay is based on a transcribed conversation with Ahmed Al Sharif, the CTO of Sandsoft, a game developer. Al Sharif was stranded at Barcelona airport on Friday because of the <keyword id="20972526" type="General" weightage="100" keywordseo="IT-outage" source="keywords">IT outage</keyword> disrupting travel and other services. The following has been edited for length and clarity. I've worked in tech for close to two decades. I've been a <keyword id="19945384" type="General" weightage="20" keywordseo="software-engineer" source="keywords">software engineer</keyword> and startup founder, and have worked for large companies like Electronic Arts and <a target="_blank" href="https://www.businessinsider.com/meta-ends-restrictions-donald-trump-account-social-media-2024-7">Meta</a>. I was supposed to be flying from Barcelona-El Prat Airport to London Heathrow on business at 11 a.m. local time. I was surprised to arrive and find the flights shuttered. I was also surprised to learn there had been significant <a target="_blank" href="https://www.businessinsider.com/crowdstrike-global-it-outage-one-defective-it-update-sparked-chaos-2024-7">malfunctions across multiple Windows-based systems</a> at the airport. It took some digging to find out that it was a global event. Even as an engineer, the outage has been strange to witness. I didn't believe there was this much dependency on a single piece of third-party software or that pushing an update irresponsibly would cause this much havoc. <h2>I realized the IT outage was happening after I arrived to chaos at the airport</h2>I left for the airport at 8 a.m. Before I got there, there were some early signs of something being wrong. I couldn't log in to my online banking app, and things were a bit slow when I logged into my Outlook-based email, but I chalked it up to my hotel WiFi. When I got to the airport at around 8:20 a.m., it was packed. The queues were endless. Several check-in desks displayed blue screens, and no one was being processed. I realized something bigger was happening. I couldn't understand where to queue, and when I asked an airport advisor, they said there was no point queuing now because there was a problem with the ticketing, booking, and reservation systems. I asked if our airport was the only one affected, and they told me that it was happening everywhere. That's when my furious Googling began. I realized that the <a target="_blank" href="https://www.businessinsider.com/crowdstrike-outage-why-taking-time-companies-recover-2024-7">issue was with CrowdStrike</a>, and it was happening globally. <h2>Disruptions at the airport continued throughout the day</h2>Over the course of the day, baggage-drop machines, vending machines, and most display boards at the airport weren't working. Check-ins were being done manually. Before I was given a handwritten paper ticket, I had to prove I had booked a flight for that day by showing staff my emails as proof of payment. Anyone with checked luggage had to bring it to the gate, and airport staff were throwing it into the cargo hold by hand. <div type="image" title="A handwritten boarding pass" height="565" width="1280" msid="111870426" hostid="261"></div>My own <a target="_blank" href="https://www.businessinsider.com/mass-it-outage-microsoft-chaos-delays-distruption-shown-in-photos-2024-7">flight has been delayed</a> by six hours, and I'm still in the airport as we're speaking. It's been annoying and inconvenient, but thankfully, the company is covering my travel, and they understand the situation is out of my control. I've spoken to people waiting in the airport for 11 hours. People seem pretty frustrated. <h2>I was surprised to learn about <keyword id="20424191" type="General" weightage="20" keywordseo="CrowdStrike" source="keywords">CrowdStrike</keyword>'s dominance on <keyword id="19895622" type="General" weightage="20" keywordseo="microsoft" source="keywords">Microsoft</keyword> devices</h2>During my delay, I've been trying to understand the situation more. It's quite intriguing and reveals that we've taken for granted how interconnected our world is and how dependent we are. I was surprised to learn that the cascading failures were caused by an update CrowdStrike pushed early Friday morning. CrowdStrike is well-known in the <a target="_blank" href="https://www.businessinsider.com/how-to-work-in-cybersecurity-expert-advice-2022-1">cybersecurity industry</a>, but until today, I don't think anyone was aware of its dominance as a platform on Windows. It didn't cross my mind that a third-party solution could cause this much damage to Windows-based machines. One of the cardinal rules of <a target="_blank" href="https://www.businessinsider.com/software-engineers-tech-panicking-golden-age-over-chatgpt-ai-blind-2023-4">software development</a> is that you typically don't want to push a fix later in the week or on a Friday. You'll have less support trying to fix any issues and the weekend is gone. It feels like cardinal rules were broken. However, CrowdStrike might have evidence to suggest that this is a freak accident, so I don't think it's fair to point fingers too much. I've seen people comment on this situation about diversification and companies not relying on just one or two providers. I don't think that's realistic. Windows is commonly used. In any free market economy, the best-performing and most suitable product will dominate the market. We need more stringent reviewing and a better understanding of the tools we use on critical infrastructure. The impact here was so big because it affected infrastructure like airports, railway stations, and hospitals. It's going to cost the economy a lot. Had there been more due diligence or even government regulation, I don't think this would have happened. I'd expect that after this, government authorities will expect widely used platforms like CrowdStrike to notify them before they push changes like this. <h2>Technology will shape our future, so we need to consider how we regulate it</h2>We haven't seen the full impact of this outage, and it's definitely put into perspective how the little devices we keep in our pockets dictate the rhythms of our lives. I don't think anyone really understood the true scope and presence of CrowdStrike before Friday. I still see our future becoming increasingly automated. There will probably be many more situations like this, especially as our society pushes toward more automation. I still think technology is a good thing, but it's made me want to get my bills in the post now and then. It usually takes a horizon event like this for lessons to be learned. I don't think technology is intrinsically good or evil; it depends on how it's used and regulated. Correction: July 20, 2024 — An earlier version of the story misstated how long Al Sharif had worked in tech. He has worked in tech roles for close to two decades, including as a teenager, not "decades," as originally stated.

I'm a software engineer stranded in the IT-outage airport chaos. CrowdStrike broke a cardinal rule of software development, and I can't believe the fallout.     

<ul class="summary-list"><li>Four tires on a Ryanair Boeing 737 Max burst upon landing at Milan Bergamo Airport.</li><li>Pictures showed a bare metal wheel left a long scratch on the runway.</li></ul>A major Italian airport had to close a runway on Tuesday after it was damaged when a <a target="_blank" class="" href="https://www.businessinsider.com/ryanair-flight-review-first-time-bag-fees-charges-wasnt-convinced-2024-4">Ryanair</a> plane's tires burst upon landing.The <a target="_blank" class="" href="https://www.businessinsider.com/boeing-737-max-ed-pierson-whistleblower-recognized-model-plane-boarding-2024-3">Boeing 737 Max</a> was arriving at Milan Bergamo Airport from Barcelona when all four tires on its rear landing gear burst, the airport said in a statement.Images shared on social media showed a damaged bare metal wheel and a long scratch on the runway.The scratch was a depth of about a centimeter but nearly 500 yards long, according to the airport.In a statement shared with Business Insider, <a target="_blank" class="" href="https://www.businessinsider.com/united-ryanair-execs-frustrated-at-boeing-plane-delivery-delays-2024-2">Ryanair</a> confirmed that the flight "experienced a tire issue upon landing.""Passengers disembarked normally, and the aircraft was inspected by engineers, who are currently servicing the aircraft so that it can return to service," Ryanair said.Milan Bergamo Airport said that all 161 passengers were safe — but it caused hours of flight disruption at Italy's third-busiest airport.As the aircraft remained on the runway after landing at 8 a.m. local time, a notice was sent to pilots warning that operations were suspended for at least the following nine hours.In its statement, the airport said departing flights were delayed, while those arriving either had to divert or be canceled."The reopening of the runway is contingent on the removal of the aircraft and the completion of the pavement restoration work," it added.According to <a target="_blank" class="" href="https://www.flightaware.com/live/airport/delays">FlightAware</a> data, about 12% of Tuesday's departing flights were canceled at the airport.

A Ryanair Boeing 737's tires burst on landing, leaving a 500-yard gouge in the runway at one of Italy's busiest airports

<ul class="summary-list"><li>A global IT outage saw airports in Belfast and Singapore handwrite flight information.</li><li>A Belfast International Airport spokesperson told BI all systems have since been restored.</li></ul>Staff at several airports had to handwrite flight information on whiteboards due to a <a target="_blank" class="" href="https://www.businessinsider.com/major-disruptions-airline-bank-london-stock-exchange-microsoft-outage-2024-7">worldwide IT outage</a>.Business Insider saw whiteboards at <a target="_blank" class="" href="https://www.businessinsider.com/what-to-do-singapore-changi-airport-10-coolest-things-2023-2">Singapore Changi Airport</a> being used to allocate check-in lines for the budget airline <a target="_blank" class="" href="https://www.businessinsider.com/scoot-best-place-to-sit-on-a-plane-booking-flight-travel-2023-7">Scoot</a>.Almost 7,000 miles away in Northern Ireland, a Belfast International Airport spokesperson told BI that whiteboards were being used, but all systems have since been restored.A user on X shared a photo she said was taken by her brother-in-law.In the background, monitors usually used for flight information can be seen displaying the "<a target="_blank" class="" href="https://www.businessinsider.com/fix-windows-computer-blue-screen-death-what-to-try-2024-7">blue screen of death</a>."Major airlines, banks, and supermarkets are experiencing <a target="_blank" class="" href="https://www.businessinsider.com/mass-it-outage-companies-operations-airlines-affected-microsoft-crowdstrike-2024-7">widespread disruptions because of an IT outage</a> after Microsoft reported problems with its online services, linked to an issue at the cybersecurity firm CrowdStrike."A global IT system outage is impacting the airport alongside many other businesses, but flights remain operational," the Belfast International spokesperson said in a statement."Our IT teams are working hard to resolve the issue but there are longer wait times than usual at the airport and we thank passengers for their patience while the issue is resolved."A spokesperson for Singapore Changi Airport said the check-in process for some airlines was "being managed manually," which included issuing boarding passes.The disruption has affected aviation across the globe.Delta Air Lines, United Airlines, and American Airlines — the big three US carriers — all issued ground stops early Friday morning. <a target="_blank" class="" href="https://www.businessinsider.com/united-american-warn-pilots-of-communication-issues-amid-grounding-2024-7">United and American also alerted pilots of communication issues</a>.<a target="_blank" class="" href="https://www.businessinsider.com/ryanair-flight-review-first-time-bag-fees-charges-wasnt-convinced-2024-4">Ryanair</a>, Europe's largest airline, has several routes out of Belfast International. It advised passengers to arrive at least three hours early as it experienced "disruption across the network" due to the outage.Wizz Air, British Airways, and KLM have also warned of delays.

Some airports were forced to use whiteboards to handwrite flight information due to the global IT outage

<ul class="summary-list"><li>A pair of scissors went missing from a store at New Chitose Airport on Saturday, local media reported.</li><li>Passengers had to go through security checks again, disrupting hundreds of flights.</li></ul>Hundreds of <a target="_blank" class="" href="https://www.businessinsider.com/it-outage-travel-chaos-passenger-experience-airports-gas-stations-trains-2024-7">flights were disrupted</a> on Saturday after a pair of scissors went missing at a Japanese airport, local media reported.The incident occurred at New Chitose Airport in <a target="_blank" class="" href="https://www.businessinsider.com/hokkaido-japan-is-lonely-planets-best-destination-in-asia-2016-7">Hokkaido</a>, the country's second-busiest airport for passengers last year, according to government <a target="_blank" class="" href="https://www.e-stat.go.jp/dbview?sid=0003173907">statistics</a>.Japanese broadcaster <a target="_blank" class="" href="https://www3.nhk.or.jp/sapporo-news/20240819/7000069180.html">NHK</a> reported that security checks were suspended for about two hours after scissors went missing from a store in the departure lounge.In a <a target="_blank" class="" href="https://x.com/ANA_flight_info/status/1824688005711626713">post</a> on X, the Japanese airline ANA warned customers that flights could be suddenly delayed due to security checks at the airport.Passengers who had already been through security had to go through checks again — causing huge queues, according to the <a target="_blank" class="" href="https://www.bbc.co.uk/news/articles/cd9d7gg2599o">BBC</a>.Both reports said 36 flights were canceled, and 201 were delayed.The disruption was made worse because many travelers were flying home after Obon, a Japanese holiday.Two days after the incident, Hokkaido Airports announced that the scissors had been discovered — in the same store that they went missing from, per national newspaper <a target="_blank" class="" href="https://www.nikkansports.com/general/nikkan/news/202408200000041.html">Nikkan Sports</a>.According to NHK, the airport operator delayed the announcement because it needed time to confirm that the found scissors were indeed the same pair."We recognize that this occurred as a result of insufficient storage and management systems at the store," Hokkaido Airports said, per the BBC. "We are aware that this is also an incident that could be linked to hijacking or terrorism, and will once again work to ensure thorough management awareness."The BBC report added that the Ministry of Land, Infrastructure, Transport and Tourism has asked Hokkaido Airports to investigate the cause.New Chitose Airport did not immediately respond to a request for comment sent by Business Insider outside Japanese working hours.

Japan's 2nd-busiest airport was put on lockdown after a pair of scissors went missing from a store, where they were later found again

<ul class="summary-list"><li>Online <keyword id="11896628" type="UNKNOWN" weightage="60" keywordseo="travel" source="Orion">travel</keyword> agency Hopper has unveiled the worst-delayed European <keyword id="11921290" type="UNKNOWN" weightage="60" keywordseo="airports" source="Orion">airports</keyword> so far in July.</li><li>Brussels Airport in Belgium topped the list, while <keyword id="14091400" type="UNKNOWN" weightage="60" keywordseo="london-heathrow" source="Orion">London Heathrow</keyword> didn't make the top 10.</li></ul>The summer travel chaos is not slowing down as airlines and airports continue to struggle with booming passenger volumes.On Tuesday, <a href="https://media.hopper.com/research/major-disruption-plaguing-european-airports-during-peak-summer-months">online travel agency Hopper</a> published a study that calculated the percent of delays and cancellations at airports across Europe so far in July. The data, which was collected from flight analytics provider Official Aviation Guide (OAG), covers flights from July 1 to July 9.London Heathrow has been struggling to keep up with the high volume of passengers this summer, <a href="https://www.businessinsider.com/schiphol-airport-amsterdam-photos-security-staff-shortages-europe-flight-2022-6">mostly due to staffing shortages</a>. The problems have gotten so bad that the airport has <a href="https://www.businessinsider.com/heathrow-airport-london-stop-selling-tickets-caps-passengers-travel-chaos-2022-7">capped the number of travelers </a>that can fly out and has asked airlines to stop selling tickets.<keyword id="12553966" type="UNKNOWN" weightage="60" keywordseo="amsterdam" source="Orion">Amsterdam</keyword> Airport Schiphol imposed a similar cap for July and August, <a href="https://airwaysmag.com/ams-downsizes-passenger-cap/">according to Airways Magazine</a>, and German carrier <a href="https://www.businessinsider.com/lufthansa-cancels-flights-labor-staff-shortage-airline-germany-transport-europe-2022-6">Lufthansa canceled 900 flights</a> out of Frankfurt and Munich due to staffing issues.Despite the challenges at both airports, neither is one of the top five worst-delayed airports in Europe. Amsterdam sits at number eight, while Heathrow is at number 15, according to Hopper. However, the data is only for the first nine days of July, and should not be viewed as concrete, <a href="https://www.bloomberg.com/news/articles/2022-07-12/worst-airports-in-europe-for-flight-delays-right-now-where-to-fly-instead">according to Bloomberg</a>. "On a volume basis, London Heathrow is much larger than most airports, and our ranking is based on percentage of delays not number of people impacted," a Hopper spokesperson told the outlet as context for Heathrow.Heathrow has seen a 78% rise in delays compared to the summer of 2019, according to Hopper. On its worst day so far in July, the airport reached 62% of delays, which, on that day, would put it at number eight on the list and likely impact more travelers overall, Bloomberg reported.Cote D'Azur Airport in Nice, France, which is the nation's second-busiest airport, handled much fewer passengers than Charles de Gaulle (CDG) International Airport in Paris. <a href="https://centreforaviation.com/news/nice-cote-dazur-airport-recovers-to-90-of-may-2019-pax-levels-in-may-2022-1142175">According to data analytic provider Centre for Aviation</a>, Cote D'Azur saw 1.2 million passengers in May 2022. Meanwhile, <a href="https://www.globenewswire.com/news-release/2022/06/16/2464197/0/en/A%C3%A9roports-de-Paris-SA-May-2022-traffic-figures.html#:~:text=In%20May%202022%2C%20Paris%2DCharles,of%20the%20May%202019%20traffic.">CDG saw 5.2 million</a> the same month.Bottom line — because more passengers travel out of large airports like Heathrow and Amsterdam, more people could be impacted even if the total delay or cancellation rate is lower than smaller airports. Passengers should expect delays to continue through the rest of the summer and know what to do when things go wrong. Fortunately for travelers, the European Union has <a href="https://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_en.htm">laws in place</a> that protect travelers when their flight is disrupted, including offering compensation. This benefit is not provided in the US, though carriers are required to <a href="https://www.businessinsider.com/what-to-do-if-southwest-airlines-flight-canceled-get-help-2021-10">refund canceled flights</a>, regardless of the reason, <a href="https://www.transportation.gov/individuals/aviation-consumer-protection/flight-delays-cancellations">according to the DOT</a>.Here are the 10 worst-delayed airports in July.<ul><li>Brussels Airport: 72% delayed and 2.5% canceled</li><li>Frankfurt International Airport: 68% delayed and 7.8% canceled</li><li>Eindhoven Airport in the Netherlands: 67% delayed and 1.8% canceled</li><li>Luton Airport in London: 66% delayed and 2.7% canceled</li><li>Liszt Ferenc International Airport in Budapest, Hungary: 65% delayed and 2.1% canceled</li><li>Lisboa Airport in Lisbon, Portugal: 65% delayed and 4.8% canceled</li><li>Charles de Gaulle Airport in Paris: 62% delayed and 3.1% canceled</li><li>Schiphol Airport in Amsterdam: 61% delayed and 5.2% canceled</li><li>Cote D'Azur Airport in Nice, France: 60% delayed and 3.4% canceled</li><li>Gatwick Airport in London: 59% delayed and 1.4% canceled</li></ul>

The 10 European airports with the most delays in July so far

<ul class="summary-list"><li>The head of Frankfurt Airport said ubiquitous black suitcases are contributing to luggage chaos.</li><li>He advises passengers to use suitcases that are easy to identify.</li></ul>The boss of Frankfurt Airport in Germany has blamed the chaos at <keyword id="11921290" type="UNKNOWN" weightage="60" keywordseo="airports" source="Orion">airports</keyword> on black suitcases, the <a href="https://www.theguardian.com/world/2022/jul/22/german-tourists-told-to-take-colourful-luggage-to-avoid-airport-delays">Guardian</a> reported on Friday, citing German media.Stefan Schulte, the head of Frankfurt Airport, advised passengers to hand carry their belongings when possible and to use suitcases that are easy to spot. Black suitcases are so common, it's "hard to distinguish them from each other," he said, per the Guardian."Many people travel with black suitcases on wheels which makes identifying them very time-intensive," added Thomas Kirner, a Frankfurt Airport spokesperson, per the Guardian.Frankfurt Airport slashed 4,000 jobs during the pandemic and is struggling to cope with a surge in air passenger demand as restrictions ease. It has only managed to rehire 1,000 new ground service staff so far, <a href="https://www.reuters.com/business/aerospace-defense/frankfurt-airport-operator-says-staff-shortages-may-mean-months-disruptions-2022-07-06/">Reuters</a> reported on July 6.Due to staff shortages, disruptions at Frankfurt Airport were expected to persist for the next two to three months, Schulte said in early July, per Reuters. Just last week, there were some 2,000 suitcases stranded at the Frankfurt Airport, according to <a href="https://www.bild.de/bild-plus/regional/frankfurt/frankfurt-aktuell/flughafen-fleht-passagiere-an-bitte-keine-schwarzen-koffer-mehr-80759458.bild.html">Bild</a>.The <keyword id="12018329" type="UNKNOWN" weightage="60" keywordseo="aviation" source="Orion">aviation</keyword> sector is dealing with a messy <a href="https://www.businessinsider.com/flight-delays-cancellations-july-4th-travel-mess-leaders-react-2022-6">summer travel season</a> with flight delays, lost bags, and chaos across the industry — and particularly in Europe — as demand has returned to pre-pandemic levels. <a href="https://www.businessinsider.com/weather-and-staffing-shortages-flight-cancellations-2022-6">Issues faced by airlines</a> include staff shortages and bad weather.Industry participants have been blaming one another for the chaos.Over the weekend, the CEO of ground-handling giant Swissport slammed governments for their "invented political science" that led to massive layoffs, <a href="https://www.swissinfo.ch/eng/business/swissport-boss-blames-politicians-for-travel-chaos/47775116">swissinfo.ch</a> reported. Swissport CEO Warwick Brady told Swiss media outlet <a href="https://www.luzernerzeitung.ch/wirtschaft/exklusiv-interview-es-ist-schlimm-der-swissport-chef-ueber-ausrastende-passagiere-verspaetete-koffer-und-schwitzende-angestellte-ld.2319666?reduced=true">Luzerner Zeitung</a> that "after the massive job cuts that were absolutely necessary at the time, there is now a lack of staff everywhere."Last week, the chairman of <a href="https://www.businessinsider.com/travel-chaos-london-heathrow-boss-slams-slasher-airlines-2022-7">London Heathrow Airport</a> hit back at <keyword id="11898285" type="UNKNOWN" weightage="60" keywordseo="airlines" source="Orion">airlines</keyword> that have been blaming the aviation hub for the travel chaos. Airlines such as the <a href="https://affiliate.insider.com/?u=https%3A%2F%2Fwww.emirates.com%2Fmedia-centre%2Femirates-statement-on-operations-at-london-heathrow%2F%3Fcid%3DPHG-skimlinks_phg%26pzid%3D1100lvWUWdqq&amp;amazonTrackingID=null&amp;site=bi&amp;vikingID=62d8b3b97860f112ad643be3&amp;platform=browser&amp;sc=false&amp;disabled=false&amp;sessionID=1658722826593mthosieb">Emirates</a> and <a href="https://www.businessinsider.com/qatar-airways-ceo-blames-wfh-epidemic-easy-money-travel-chaos-2022-7">Qatar Airways</a> have criticized Heathrow for limiting the number of passengers who can fly out from the facility each day.As airlines slashed ground-handling jobs during the pandemic, over half of ground handlers across Europe have left the industry, Lord Paul Deighton, the chairman of Heathrow Airport, wrote in the <a href="https://www.telegraph.co.uk/business/2022/07/19/slasher-airlines-low-wages-led-travel-chaos-says-heathrow-boss/">Telegraph</a> on Tuesday. Such workers handle a wide range of jobs in airports from check-in to loading and unloading bags.Ground-handling companies are trying to fill the positions, "but if their airline customers won't pay market rates, then they aren't able to fill the posts," Deighton wrote.

You Searched For "airport disruption" and got 11 results

Airports are closing and American Airlines is operating evacuation flights as Hurricane Milton nears Florida

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A massive Microsoft outage is causing disruption across the world for airlines, banks, and retailers

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The mass IT outage is disrupting Disney and other theme parks during the height of summer tourist season

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Commuters in NYC and DC should get ready for a difficult, disrupted journey due to the global IT outage

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I saw how New York's biggest airport wants to build a 5-star terminal. I'd actually look forward to flying through.

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I'm a software engineer stranded in the IT-outage airport chaos. CrowdStrike broke a cardinal rule of software development, and I can't believe the fallout.

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A Ryanair Boeing 737's tires burst on landing, leaving a 500-yard gouge in the runway at one of Italy's busiest airports

Pete Syme

Some airports were forced to use whiteboards to handwrite flight information due to the global IT outage

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Japan's 2nd-busiest airport was put on lockdown after a pair of scissors went missing from a store, where they were later found again

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The 10 European airports with the most delays in July so far

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The head of Frankfurt Airport says the travel chaos is partially because so many people travel with black suitcases

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