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An airline apologized after charging an American couple $8,000 to change their flight after the wife was diagnosed with cancer
Air New Zealand apologized and refunded Todd Kerekes after their vacation was cut short when his wi…
Pete Syme
When an airline made his bag disappear, a magician bought another plane ticket just to get back in the airport and track it down with an Apple AirTag and found it sitting right on the tarmac.
Magician Danny Orleans took matters into his own hands when the airline said his bag never made it …
Kelsey Vlamis
Six airlines have been ordered to collectively refund passengers more than $600 million over flight delays and cancellations
The Department of Transportation said it was also considering collective penalties of $7.25 million…
Beatrice Nolan
A passenger suing Southwest Airlines says he was given credit vouchers for a canceled flight despite being promised a refund
Eric Capdeville is also seeking reimbursement for the accommodation that he and his daughter booked…
Matthew Loh
SpiceJet and Indigo have 3 weeks to respond to an appeal for refund of money for tickets cancelled during lockdown
The Supreme Court Friday sought responses from the Ministry of Civil Aviation and Airlines on a ple…
An ex-flight attendant who flew with 2 US airlines shares ways travelers can save money on flights — without skiplagging
Travelers should search for the cheapest airfare upgrades and not just the cheapest economy fare, B…
Marielle Descalsota
United CEO said the airline is offering credit or refunds to passengers who don't want to fly without a mask mandate
A United spokesperson told Insider that customers with unique circumstances or concerns should call…
Taylor Rains
Airlines hate 'skiplagging' and many will punish passengers who do it. Here is every US airlines' policy.
If you try to skiplag, you're violating the airline's rules — and they actually see it as a w…
Taylor Rains
Airline ticket refund: IndiGo to complete pending credit shells' payments by January 31
The airline has already processed close to Rs 1,000 crore of refunds, which is approximately 9…
Airline passenger spent a total of 11 hours on hold to customer service before giving up and booking new tickets for $800
After her flight from Phoenix to Edmonton on Swoop was cancelled, Jody Caskey says she made numerou…
Sam Tabahriti
DOT is investigating more than a dozen airlines over slow refunds after fielding a record 102,561 passenger complaints last year
The department got a record 102,561 consumer complaints in 2020, many of them concerning refunds fo…
Sarah Jackson
Lockdown extension: Airlines decline refund to customers for cancelled tickets
Mumbai, Apr 15 () With the nationwide lockdown extended till May 3, domestic airlines have again de…
PTI
Airlines decline refund to customers for cancelled tickets as lockdown extended
"The decision to allow opening of advance bookings from April 14 without a decision on lifting of t…
PTI
A Hawaiian Airlines passenger who was kicked off a plane after boarding due to an 'invalid ticket' says the airline initially 'wasn't willing to accommodate anything'
In a series of viral TikTok videos, passenger Ryan DeMarre said the desk agent wouldn't provide "a …
Bethany Biron
Spirit Airlines' week-long meltdown has reportedly caught the attention of the US government
The Department of Transportation has reportedly "reminded" Spirit of the federal laws protecting pa…
Hannah Towey
I waited in a busy London airport for 5 hours before learning that my flight was canceled. The airline only refunded me $58 and national train strikes left me stranded.
I waited another hour in Stansted Airport for my luggage to come through but struggled to get back …
Kate Duffy
FAA orders grounding of some Boeing 737 planes after an Alaska Airlines flight lost part of its fuselage in air
The Federal Aviation Administration grounded 171 Boeing 737 Max 9 planes following after an Alaska …
Kenneth Niemeyer
What to do if an airline bumps you from an overbooked flight
Here's everything you should know if you're bumped from an overbooked flight — and how to low…
Hannah Towey,Taylor Rains
A couple is demanding a refund after they were seated next to a drooling and farting dog on a 13-hour flight
Gill and Warren Press told Stuff they switched seats midway through their flight on Singapore Airli…
Maria Noyen
Delta Air Lines has refunded more than 11 million tickets worth a total of $6 billion since the start of 2020
Delta Air Lines CEO Ed Bastian added that 20% of these refunds were made in 2022, which has been a …