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2 mins read

Spirit passengers are getting fed up with the ultra-low-cost airline's extra fees

Spirit lowered its revenue estimate, blaming declining non-ticket revenue. United's CEO previously …

Pete Syme   


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3 mins read

It's the end of budget airlines as we know them

Airlines have been forced to seek alternative revenue opportunities as tough economic conditions re…

Taylor Rains,Pete Syme   


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2 mins read

Airlines are going to start giving out automatic refunds for delayed or canceled flights — here's who and what will be eligible

New Department of Transport regulations will require airlines to provide automatic refunds for flig…

Grace Dean   


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1 min read

Major US airlines really, really don't want to show you how much you'll pay in fees upfront

The airlines say the new rule, effective July 1, confuses consumers with too much upfront informati…

Meghan Morris   


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2 mins read

Airlines may owe you for your flight chaos. Here's what to know.

Thousands of flights were canceled or delayed in the United States on Friday due to an IT issue cau…

Benjamin Zhang   


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1 min read

Airlines cancel more than 1,100 flights as Nor'easter winter storm strikes

American, Delta, JetBlue, Southwest, Spirit, and United are waiving change fees due to expected dis…

Pete Syme   


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4 mins read

I spend $1,300 a year on credit-card fees to get big travel perks. Here are ones I swear by and which I won't pay for again.

I spend $1,300 a year on credit-card fees, but cards like American Express Business Platinum help m…

Jamie Davis Smith   


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1 min read

Air India Express cancels 74 flights due to cabin crew shortage, to operate 292 flights

"We will be operating 292 flights today. We have mobilised all resources and Air India will sup…

PTI   


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3 mins read

These are the best airlines right now, according to The Points Guy

Ultra-low-cost carrier Allegiant had the best reliability, thanks to its low rate of cancellations,…

Taylor Rains   


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4 mins read

Airlines got too confident, and now they are paying the price despite record-breaking travel

Airlines added too much capacity amid confidence in soaring demand. Boeing, high costs, and fewer h…

Taylor Rains   


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4 mins read

I love using my Chase United Explorer card with a low annual fee. I get tons of travel perks, plus credits for DoorDash and more.

My Chase United Explorer card's $95 annual fee comes with perks like priority boarding, free checke…

Emily Hart   


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4 mins read

I used to ultra-low-cost airlines to save money. Their cheap tickets aren't worth the headache anymore.

Mainline carriers offer the best of both worlds with basic economy, and I've found the discounted f…

Taylor Rains   


Business Insider Latest Story Image
3 mins read

You'll soon be able to get an automatic refund when your flight is delayed or canceled

The new DOT regulations mean passengers can also get automatic refunds when their checked bags are …

Grace Dean   


Katie Hawkinson   


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2 mins read

United CEO says ultra-low-cost airlines like Frontier are 'going out of business' thanks to poor customer service and a 'flawed' business model

In a candid interview, United Airlines' CEO criticized cheaper competitors like Frontier and Spirit…

Taylor Rains   


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3 mins read

A tiny low-cost airline you may not have heard of is expanding to 10 new cities. We asked its CEO what to expect.

Avelo launched its first plane in 2021 and now the low-cost airline is top ranked for reliability a…

Ana Altchek   


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5 mins read

A family spent 3 months rebooking flights home from Bali after being incorrectly marked as a no-show by Turkish Airlines. Now, they might lose $5,000.

Justin Parfitt spent over $12,000 for business-class tickets on Turkish Airlines. A system error mi…

Monica Humphries   


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5 mins read

Travelers and airlines are bracing for a chaotic July 4 weekend. Here's what to do if your flight is canceled or delayed.

Rebooking on the airline's mobile app and familiarizing yourself with your travel card's trip insur…

Taylor Rains   


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1 min read

Customers unable to navigate this summer's flight chaos online are getting stuck paying $25 fees to buy or change their tickets over the phone

Airlines' phone service fees are pushing some frustrated customers over the edge as they struggle t…

Hannah Towey   


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2 mins read

More than 1,300 US flights were canceled Monday after 3,000 cancellations Sunday, as a huge winter storm engulfed the southeast

More than 90% of flights into or out of Charlotte Douglas International Airport were canceled Sunda…

Grace Dean