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An AirBnB property almost ruined our Goa staycation, but customer support saved the day with another free accommodation!
Customer service is a massive hassle in most situations, but it quite literally saved our vacation …
Here's when Airbnb will actually issue a refund, according to its updated policy
Airbnb said its updated policy will cover natural disasters like hurricanes and government-issued t…
Lauren Edmonds
Hosts have ruined Airbnb with excessive fees, high demands, and bad customer service, travel experts say
Airbnb has had a fall from grace. It revolutionized the vacation industry, but is now plagued with …
Lindsay Dodgson
A woman criticized Airbnb and her host for not refunding her booking when she learned her mom was dying
Andrea Marie posted a TikTok saying her Dallas Airbnb host agreed to refund her booking but never f…
Lindsay Dodgson
An Airbnb host who had to refund a $2,400 booking because a neighbor saw a mouse says he wound up making even more money when he went viral
Kyle Toomey, an Airbnb host, was initially forced to give guests a refund. But after he went viral,…
Andrew Lloyd
Airbnb's refund policy specifically excludes hurricanes in Florida because they are 'common enough to be foreseeable'
Following Hurricane Ian — one of the costliest storms on record — some Airbnb guests an…
Hannah Towey
A town that became 'one giant Airbnb' is now facing a reckoning
Hochatown, Oklahoma's shift from 400 cabins to rent to 2,400 in just a few years is taking a toll o…
Dan Latu
Airbnb vs. Vrbo: Why I use both to rent out my home
Airbnb and Vrbo attract different clients. Elizabeth Ellington explains why she uses both platforms…
Kimanzi Constable
Georgia Boy Scouts arrive to an empty lot after booking 2 Airbnb rentals in Key West
Troop leader Scott Mulkey said the Boy Scout troops became wary after it appeared they booked the s…
Lauren Edmonds
I made $1.4 million in profit last year as an Airbnb Superhost working just 2 hours a week. Here's how I set up and grew my business.
Syed Lateef left his finance job and opened a short-term rental company in 2017. Last year, he made…
Perri Ormont Blumberg
Airbnb guests sue over their 'house of horror' rental, saying it was full of bats that attacked them in bed
A group of women said in a lawsuit against Airbnb that they had to get rabies shots after their ren…
Sophia Ankel
How to get a full or partial refund from Airbnb, or issue one as a host
To get a refund from Airbnb, you should make your request before your stay begins — otherwise, head…
Steven John
How to get a refund on an Airbnb online experience after you cancel your reservation
You can get a refund on an Airbnb online experience by canceling at least seven days before a sched…
Abigail Abesamis Demarest
A woman shared her Airbnb nightmare on TikTok, saying the trailer she rented was so cold she could see her breath
Airbnb customer Lexi shared her Airbnb "nightmare" on TikTok, saying she was freezing cold, and the…
Lindsay Dodgson
A woman said she booked the 'world's worst Airbnb' with stained bedsheets, a bedbug on the wall, and 'eerie vibes'
Tiana Taylor said she felt unsafe when she entered the Florida Airbnb she'd booked — so much …
Lindsay Dodgson
A self-described real estate visionary was charged with running an Airbnb scam that made millions by tricking guests into booking non-existent properties
Shray Goel managed over 100 properties across the US to run a "double-booking-bait-and-switch schem…
Hannah Getahun,Kelsey Vlamis,…
An Airbnb guest said their host threw out all their stuff, even their passport, after mixing up the checkout date
An Airbnb host dumped a guest's belongings in the street after mistaking their checkout date. Airbn…
Mia Jankowicz
A woman says her Airbnb host tried to triple the price of her stay after finding out she was going to see Taylor Swift
Ariel Stewart said her Airbnb host first asked for triple the price after accepting her reservation…
Lindsay Dodgson
A woman says the lush Bali Airbnb villa she booked ended up looking more like a 'prison cell'
"Obviously when we walked in, it felt like we were in a prison cell of some sort," the woman told I…
Kwan Wei Kevin Tan
'If you want hotel services, stay in a hotel': 6 of the most annoying traits of Airbnb guests, according to experienced hosts
Airbnb hosts share the most annoying things guests do, from searching for things to complaining abo…