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3 mins read

'Botshit' is an example of how AI is making customer service worse

Botshit is a term that describes when chatbots spew incorrect information and provide false referen…

John Towfighi   


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4 mins read

Golin's first chief AI officer shares the company's strategy for using AI to transform public relations

Jeff Beringer, Golin's chief artificial-intelligence officer, spoke about developing AI tools and p…

Matthew S. Smith   


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6 mins read

AI chatbots are the new priests

I went to confession with an Episcopalian chatbot. It wasn't very helpful.

John Brandon   


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3 mins read

GE HealthCare is tapping into AI to improve clinical support — an initiative led by the company's first-ever chief AI officer

GE HealthCare's AI initiatives, including AI-powered imaging solutions and strategic partnerships, …

Matthew S. Smith   


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3 mins read

OpenAI's tools are making up stuff in hospital transcriptions; can be dangerous for patients, experts warn

AI transcription tool Whisper, developed by OpenAI, is facing scrutiny for frequent hallucinations …

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4 mins read

London startup Agemo has exited stealth. Now, it's building AI reasoning for software to take on Poolside and Magic.ai.

Here's how London-based Agemo wants to take on Poolside and Magic.ai, and enable non-developers to …

Riddhi Kanetkar   


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6 mins read

Threat or not? The Godfathers of AI spar on their views about its impact

As AI technology rapidly evolves, experts like Geoffrey Hinton express concerns over potential exis…

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4 mins read

Sovereign AI explained: An AI cloud CEO unpacks what's behind the trend

Nvidia CEO Jensen Huang has referenced sovereign AI. The CEO of a company with more than 30 global …

Emma Cosgrove   


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1 min read

AI can create 2.7 million tech jobs by 2028 in India, study says

India's workforce is on the brink of a tech revolution, with 2.73 million new tech jobs projected b…

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4 mins read

Is AI dominance inevitable? A technology ethicist says no, actually

Claims of artificial intelligence's (AI) inevitability are being challenged. Despite arguments that…

PTI   


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4 mins read

Apple engineers assert the AI apps of today are essentially still just fakes that lack 'true' intelligence

Apple researchers find AI apps like ChatGPT and DALL-E may simulate understanding, but fail at genu…

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2 mins read

Google Shopping just got an AI makeover

Google Shopping has a new update that provides shoppers with AI-based context and personalized reco…

Ana Altchek   


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3 mins read

Love ChatGPT and Alexa? This year’s Physics Nobel Prize has been awarded to two scientists who made these AI technologies possible

The 2024 Nobel Prize in Physics has been awarded to John Hopfield and Geoffrey Hinton for their pio…

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3 mins read

Robert Downey Jr. says he would 'sue all future executives' if Marvel replicated his likeness. He's the second 'Avengers' star to speak out against AI.

Robert Downey Jr. says he'd sue Marvel if they use AI to replicate him, but he's "not worried about…

Eammon Jacobs   


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2 mins read

AI is learning to be 'emotionally intelligent' — here's why that matters

AI is learning to understand human emotions, which could revolutionise healthcare, education, and c…

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4 mins read

Salesforce's new AI platform lets companies build their own digital agents to automate tasks

Salesforce's vice president of business development shares how the company is providing automation …

Matthew S. Smith   


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2 mins read

This staid software company is kicking butt in AI. The CEO explains how.

ServiceNow is succeeding where other sexier AI companies are struggling: Getting customers to pay up

Alistair Barr   


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5 mins read

Customer service hubs: Entering the golden age with Gen-AI and tech-driven solutions

In an era where customer experience is a primary business differentiator, the role of service hubs …

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2 mins read

Google's viral AI podcast tool just got more useful

Google's product lead for the AI podcast tool, which now has millions of users, told BI that custom…

Ana Altchek   


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1 min read

Lucian Grainge is going on the offensive as an AI wave washes over the music industry

He's partnering with the attribution tool ProRata.ai to lay the groundwork to pay content owners fo…

Dan Whateley