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'Botshit' is an example of how AI is making customer service worse
Botshit is a term that describes when chatbots spew incorrect information and provide false referen…
John Towfighi
Golin's first chief AI officer shares the company's strategy for using AI to transform public relations
Jeff Beringer, Golin's chief artificial-intelligence officer, spoke about developing AI tools and p…
Matthew S. Smith
AI chatbots are the new priests
I went to confession with an Episcopalian chatbot. It wasn't very helpful.
John Brandon
GE HealthCare is tapping into AI to improve clinical support — an initiative led by the company's first-ever chief AI officer
GE HealthCare's AI initiatives, including AI-powered imaging solutions and strategic partnerships, …
Matthew S. Smith
OpenAI's tools are making up stuff in hospital transcriptions; can be dangerous for patients, experts warn
AI transcription tool Whisper, developed by OpenAI, is facing scrutiny for frequent hallucinations …
London startup Agemo has exited stealth. Now, it's building AI reasoning for software to take on Poolside and Magic.ai.
Here's how London-based Agemo wants to take on Poolside and Magic.ai, and enable non-developers to …
Riddhi Kanetkar
Threat or not? The Godfathers of AI spar on their views about its impact
As AI technology rapidly evolves, experts like Geoffrey Hinton express concerns over potential exis…
Sovereign AI explained: An AI cloud CEO unpacks what's behind the trend
Nvidia CEO Jensen Huang has referenced sovereign AI. The CEO of a company with more than 30 global …
Emma Cosgrove
AI can create 2.7 million tech jobs by 2028 in India, study says
India's workforce is on the brink of a tech revolution, with 2.73 million new tech jobs projected b…
Is AI dominance inevitable? A technology ethicist says no, actually
Claims of artificial intelligence's (AI) inevitability are being challenged. Despite arguments that…
PTI
Apple engineers assert the AI apps of today are essentially still just fakes that lack 'true' intelligence
Apple researchers find AI apps like ChatGPT and DALL-E may simulate understanding, but fail at genu…
Google Shopping just got an AI makeover
Google Shopping has a new update that provides shoppers with AI-based context and personalized reco…
Ana Altchek
Love ChatGPT and Alexa? This year’s Physics Nobel Prize has been awarded to two scientists who made these AI technologies possible
The 2024 Nobel Prize in Physics has been awarded to John Hopfield and Geoffrey Hinton for their pio…
Robert Downey Jr. says he would 'sue all future executives' if Marvel replicated his likeness. He's the second 'Avengers' star to speak out against AI.
Robert Downey Jr. says he'd sue Marvel if they use AI to replicate him, but he's "not worried about…
Eammon Jacobs
AI is learning to be 'emotionally intelligent' — here's why that matters
AI is learning to understand human emotions, which could revolutionise healthcare, education, and c…
Salesforce's new AI platform lets companies build their own digital agents to automate tasks
Salesforce's vice president of business development shares how the company is providing automation …
Matthew S. Smith
This staid software company is kicking butt in AI. The CEO explains how.
ServiceNow is succeeding where other sexier AI companies are struggling: Getting customers to pay up
Alistair Barr
Customer service hubs: Entering the golden age with Gen-AI and tech-driven solutions
In an era where customer experience is a primary business differentiator, the role of service hubs …
Google's viral AI podcast tool just got more useful
Google's product lead for the AI podcast tool, which now has millions of users, told BI that custom…
Ana Altchek
Lucian Grainge is going on the offensive as an AI wave washes over the music industry
He's partnering with the attribution tool ProRata.ai to lay the groundwork to pay content owners fo…