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<ul><li><keyword id="19945904" type="General" weightage="20" keywordseo="Ola" source="keywords" meta.keywordsubtype="org" meta.entityname="Ola" meta.hostid="261" meta.entityid="Ola">Ola</keyword> is reportedly looking to re-enter the <keyword id="19963428" type="General" weightage="20" keywordseo="quick-commerce" source="keywords">quick commerce</keyword> business.</li><li>The company is also planning to offer UPI services to customers.</li><li>The company’s earlier quick commerce service, <keyword id="22710114" type="General" weightage="20" keywordseo="ola-dash" source="keywords">Ola Dash</keyword> was shut in 2022.</li></ul> Ola tried its hand in the quick commerce business with Ola Dash but failed to crack the market and wind up operations in 2022. Amid the rising popularity of quick commerce apps such as <keyword id="20069203" type="General" weightage="20" keywordseo="Blinkit" source="keywords" meta.keywordsubtype="org" meta.entityname="Blinkit" meta.hostid="261" meta.entityid="Blinkit">Blinkit</keyword>, <keyword id="19939135" type="General" weightage="20" keywordseo="Swiggy-Instamart" source="keywords" meta.keywordsubtype="org" meta.entityname="Swiggy Instamart" meta.hostid="261" meta.entityid="Swiggy Instamart">Swiggy Instamart</keyword> and Zepto, Ola is now looking to re-enter the business. According to a<a href="https://economictimes.indiatimes.com/tech/technology/ola-drawing-up-a-route-map-to-join-quick-commerce-party/articleshow/112354202.cms"> report</a> by Economic Times, <keyword id="20138354" type="General" weightage="20" keywordseo="ANI-Technologies" source="keywords" meta.keywordsubtype="org" meta.entityname="ANI Technologies" meta.hostid="261" meta.entityid="ANI Technologies">ANI Technologies</keyword>, the parent company of <keyword id="20138355" type="General" weightage="20" keywordseo="ola-cabs" source="keywords">Ola Cabs</keyword> is planning on setting up <keyword id="21641710" type="General" weightage="20" keywordseo="dark-stores" source="keywords">dark stores</keyword> to ride the quick commerce wave. <h2>What are dark stores?</h2>Dark stores are special warehouses used to fulfil online orders. They are not open to the public and are designed to make packing and shipping items fast and efficient. Dark stores are often used by grocery stores, supermarkets, and other retailers to handle the growing demand for online shopping. The term "dark" refers to the fact that these stores are not open to the public, as they are not intended for in-store shopping. <div type="Article" hostid="261" msid="112288793" title="Electric two-wheeler sales cross the 1 lakh mark after four months, Ola Electric leads the market" mstype="2" mssubtype="0"></div> According to the report, the dark stores will be operated by Ola and the company is planning on deploying robots to minimize human involvement. “It's a dark store as a service where the whole setup will be delivered with significant automation but there will be some people involved,” a source familiar with the matter told ET. <h2>Ola plans to offer UPI services</h2>It’s not just quick commerce, Ola is reportedly planning on offering UPI services to its customers. The company already has the Ola Money app, which has found few takers. The company had converted from a full wallet to a small prepaid instrument (PPI) wallet earlier this year. <keyword id="19914967" type="General" weightage="20" keywordseo="Bhavish-Aggarwal" source="keywords">Bhavish Aggarwal</keyword> is expected to talk about the company’s upcoming initiatives at an event on August 15. SEE ALSO: <a href="https://www.businessinsider.in/business/auto/news/tata-curvv-ev-with-up-to-585-km-range-launched-starting-at-17-49-lakh/slidelist/112342769.cms">Tata Curvv EV with up to 585 km range launched starting at ₹17.49 lakh</a> <a href="https://www.businessinsider.in/business/auto/webstories/top-10-selling-cars-in-india-in-july-2024/slidelist/112337262.cms">Top 10 selling cars in India in July 2024 – 6 out of 10 are from Maruti Suzuki</a> <a href="https://www.businessinsider.in/stock-market/news/ola-electric-ipo-allotment-how-to-check-allotment-ipo-gmp-listing-date-and-more/articleshow/112319824.cms">Ola Electric IPO allotment – How to check allotment, IPO GMP, listing date and more</a>

Ola wants to re-enter the quick commerce business to take on Blinkit and Swiggy Instamart

<keyword id="1042120" type="General" weightage="20" keywordseo="uber" source="Orion">Uber</keyword> on Thursday refuted a report that claimed the ride-hailing major planned to exit the Indian market and held discussions with potential buyers to sell its India business. Bloomberg reported that the US-based company explored selling the India business, but "suspended discussions after tech startup valuations cratered." In a statement shared with IANS, an Uber spokesperson said the company never explored exiting India -- not even for a minute -- and the report is "categorically false." "India is as important to Uber today as it was when we launched nine years ago. We are serving riders and drivers across more than 100 cities, hiring Indian talent aggressively, and planning for the next decade and beyond," the company spokesperson said. Uber competes with SoftBank-backed <keyword id="6354720" type="General" weightage="20" keywordseo="ola" source="Orion">Ola</keyword> in the country. Uber CEO Dara Khosrowshahi said in April that it will expand its product offerings and its team in India. "We continue to expand the product offerings for the Indian consumer. Whether it is autos, motos or high-capacity vehicles or rentals, India has always been a very big part of the Uber journey," he said during the Virtual i3 summit organised by Times Bridge. Uber aims to expand its engineering talent in India to more than 1,000 people from 700 at present, he had announced. Last month, <keyword id="2502101" type="General" weightage="20" keywordseo="uber-india" source="Orion">Uber India</keyword>'s Director of Central Operations, Nitish Bhushan, said that they are "always striving to make driving with Uber a viable and attractive option for drivers and the recent hike in fares will directly boost their earnings per trip". To remove frustration for riders and drivers alike, the company is also showing trip destinations to drivers before they decide to accept the ride. "Drivers at the Uber advisory council meeting told us they would like more flexibility around payments. We are now showing drivers the mode of payment (cash or online) before the trip starts," the company said. To make the cash or online decision irrelevant, the company has also introduced a daily pay process for drivers. With these changes, the company said that they are also reinforcing their service quality expectations with drivers, especially in areas like cancellation and ensuring AC rides. SEE ALSO: <a target="_blank" class="c-link c-message_attachment__title_link" href="https://www.businessinsider.in/business/news/most-underprivileged-women-are-keen-to-start-businesses-but-lack-skills-and-financial-know-how/articleshow/92411578.cms">Most underprivileged women are keen to start businesses but lack skills and financial know-how</a> <a target="_blank" class="c-link c-message_attachment__title_link" href="https://www.businessinsider.in/business/corporates/news/tata-consumer-sees-growth-on-the-back-of-starbucks-tea-and-salt/articleshow/92410036.cms">Tata Consumer sees growth on the back of Starbucks, tea and salt</a>

Uber dismisses report that said it's planning to sell off its India business

<ul><li>The Indian Federation of App-based Transport workers (IFAT) have filed a petition in the Supreme Court seeking social security benefits.</li><li>They demanded that gig workers should be considered as “unorganised workers”, which will make their employers liable to pay them certain benefits.</li><li>The lack of employment contracts between gig workers and new age platforms does not mean there is no employer-employee relationship, the petition read.</li></ul>Some of India’s gig workers — associated with new age firms like Uber, Ola, Zomato and Swiggy — are seeking government intervention to help them overcome the impact of the pandemic and make their employers pay for it. The Indian Federation of App-based Transport workers (IFAT) filed a public interest litigation (PIL) in the Supreme Court two days ago, seeking their inclusion as “unorganised workers” or “wage workers” within the Unorganised Workers Social Welfare Security Act, 2008. The association, in collaboration with concerned individuals and organisations, noted that the denial of social security to gig workers and “platform workers’ has resulted in their exploitation through forced labour. The transport gig workers, in the petition accessed by Business Insider, noted that the failure to register them as unorganised workers or provide them with social security is violating their right to life and personal liberty as well as right to equality. They also added that app-based companies — Zomato, Swiggy, Uber, Ola and others — currently claim that they are in partnership with gig workers, therefore there is no contract of employment between the two parties. Hence, they want their hands off any responsibility or accountability over the lives and livelihood of the contractual workers associated with them. “The mere fact that their employers call themselves “aggregators” and enter into the so-called “partnership agreements” does not take away the fact that there exists a jural relationship of employer and employee; master and servant and worker within the meaning of all applicable laws,” the petition read. IFAT added that the contracts were made in a way to disguise the nature of the relations between the gig workers and these apps. They also cited a recent Supreme Court ruling in the United Kingdom, which <a href="https://www.businessinsider.com/uber-reclassify-uk-drivers-minimum-wage-benefits-supreme-court-defeat-2021-3">stated</a> that Uber Drivers are in fact workers in the company and are entitled to certain benefits. The workers’ association added that the transport gig workers in India are struggling with decreasing income, increasing fuel prices, immense pressure from loan recovery agents as well as state officials, who too are trying to make a living in this pandemic. SEE ALSO <a href="https://www.businessinsider.in/business/corporates/news/zee-entertainment-merges-with-sony-pictures/articleshow/86416420.cms">Marriage Story! Zee gets a white knight in Sony</a> <a href="https://www.businessinsider.in/stock-market/news/infosys-hdfc-bank-vedanta-and-other-top-stocks-to-watch-out-for-on-september-22/slidelist/86415930.cms">Zee Entertainment, Infosys, HDFC Bank and other top stocks to watch out for on September 22</a> <a href="https://www.businessinsider.in/stock-market/news/zee-entertainment-shares-hits-upper-circuit-after-two-independent-directors-resign-on-investors-demand/articleshow/86189814.cms">Zee Entertainment hits 33% after two independent directors resign on investor’s demand</a>

Gig workers move Supreme Court seeking social security benefits from Zomato, Swiggy, Ola and Uber

<ul><li>Ola and Uber asked to showcase their algorithms related to ride cancellations and surge pricing.</li><li>Order came after CCPA received numerous complaints of unfair trading practices.</li><li>According to a survey by LocalCircles, 71% of customers continue to face ride cancellation issues.</li></ul>As thousands of commuters find themselves at the mercy of Uber and Ola drivers via ride cancellations, cancellation charges, random surge pricing and long waiting times, the Central Consumer Protection Authority (CCPA) was set to grill cab aggregators over their algorithms on Tuesday. The regulator, under its Chief Commissioner Nidhi Khare, was set to ask cab-hailing platforms to showcase their algorithms related to ride cancellations and surge pricing, along with questioning them over other issues. The CCPA has received numerous complaints of unfair trading practices, such as cab drivers forcing riders to cancel trips that result in the customers paying the cancellation charge. The authority is of the view that old customers are being charged exorbitant rates while new riders are being wooed by low fares for the same distance. Despite the Motor Vehicle Aggregator Guidelines 2020, 71 per cent customers say that ride cancellation issues by drivers continue, according to a survey by community-based social media platform LocalCircles last month. Over 45 per cent of app-based taxi consumers stated they were charged more than 1.5 times in surge pricing despite the threshold being set by the Motor Vehicle Aggregator Guidelines 2020. The extortionist practices of some drivers to undertake private trips were reported by consumers as a major concern, the report said. As thousands of Indian riders continue to suffer from paying cancellation fees sans their faults, the ride-hailing major in Australia admitted that it made false or misleading statements in cancellation warning messages and taxi fare estimates, according to the Australian Competition and Consumer Commission (ACCC). Uber now faces $26 million (Australian dollars) in penalties for adopting those illegal practices. More than two million Australian consumers were shown the misleading cancellation warning. Envisioned to lessen the travel woes, cab-hailing platforms like Uber and Ola have come a long distance in India, but riders are increasingly facing more issues. Most of the time, Uber and Ola drivers ask the riders to reveal what fare the Uber app is showing, and then decide if they want to take the ride or not depending on the amount and if it is in cash, forcing the riders to cancel the ride. SEE ALSO: <a href="https://www.businessinsider.in/tech/news/10-things-in-tech-its-about-to-get-ugly/articleshow/91440115.cms">10 Things in Tech: It's about to get ugly</a> <a href="https://www.businessinsider.in/tech/news/meditation-app-calm-launched-a-contest-to-find-tiktoks-smoothest-voice-the-winner-will-be-paid-5000-to-narrate-a-story/articleshow/91441165.cms">Meditation app Calm launched a contest to find TikTok's 'smoothest voice' – the winner will be paid $5,000 to narrate a story</a>

Indian regulator to grill Ola and Uber over rising customer complaints

<ul><li>The feature has been rolled out to all <keyword id="6354720" type="UNKNOWN" weightage="20" keywordseo="ola">Ola</keyword> users across India, Australia, New Zealand and the UK in a bid to help the company's over 2.5 million global driver community, Ola said, adding that the drivers will retain 100 per cent of the tip.</li><li>The cashless tipping feature will appear in the final step of the payment phase and will allow customers to select a fixed or customised amount that will translate to higher earning potential for these drivers.</li></ul> Ride-hailing major Ola on Tuesday rolled out new cashless 'tipping functionality that enables customers to voluntarily reward drivers for going the extra mile to deliver a safe ride experience amid the Covid-19 pandemic. The feature has been rolled out to all Ola users across India, Australia, New Zealand and the UK in a bid to help the company's over 2.5 million global driver community, Ola said, adding that the drivers will retain 100 per cent of the tip. "Since the beginning of the pandemic, our driver-partners worked tirelessly to enable essential travel for all those in need, despite facing their own challenges," Ola spokesperson <keyword id="1030402" type="PERSON" weightage="20" keywordseo="Anand-Subramanian">Anand Subramanian</keyword> said in a statement. "As services resume, they continue to personally invest in ensuring the safety of their customers and deliver a comfortable ride experience. Linking rewards to higher-quality services, we invite our customers to join us in sharing our appreciation and supporting them during these trying times." Starting Tuesday, the cashless tipping feature will appear in the final step of the payment phase and will allow customers to select a fixed or customised amount that will translate to higher earning potential for these drivers. Driving awareness around this, Ola has also launched a social media campaign, #SayThanksWithATip, which seeks to recognise and reward those drivers who have gone above and beyond the call of duty to deliver a great ride experience while drawing a spotlight on their efforts.

Ola introduces in-app 'tipping' facility globally

<ul><li><keyword id="205081" type="CITY" weightage="20" keywordseo="Meru">Meru</keyword> alleged that <keyword id="1042120" type="PERSON" weightage="20" keywordseo="Uber">Uber</keyword> had adopted certain abusive practices to oust its competitors from the market. </li><li><keyword id="47183" type="ORGANIZATION" weightage="20" keywordseo="CCI">CCI</keyword> has observed that Uber is not in the dominant position as Ola too has a strong presence here. </li><li>Meru had previously alleged that Ola was the dominant player, which CCI had closed as Uber was a “stronger player”.</li></ul>India’s antitrust watchdog the <keyword id="97393" type="ORGANIZATION" weightage="20" keywordseo="Competition-Commission-of-India">Competition Commission of India</keyword> (CCI) has rejected radio taxi service Meru’s plea alleging that cab hailing app Uber abused its dominant position in the Indian ride hailing market. Meru had alleged that US-based Uber, owing to its dominant position, had adopted certain abusive practices to oust its competitors from the market. These practices included offering unreasonable discounts to the customers leading to low/predatory prices, employing incentive policies that were not economically justified. Meru noted that these incentive policies were aimed at exclusively engaging the drivers to its network so as to exclude its competitors from having access to such drivers. CCI, in its order dated July 14, 2021, has observed that Uber is not in the dominant position in the Indian ride hailing segment, as Bengaluru-based Ola too exists in the market. Back in 2015, Meru had alleged that Ola was the dominant player in the market, which CCI had closed as Uber was a “stronger player”. “And in the facts of that case [Meru’s plea against Ola in 2015], the <keyword id="6355822" type="ORGANIZATION" weightage="20" keywordseo="commission">Commission</keyword> was of the view that despite Ola having the largest network, the network effects were not strong enough to deter entry and rapid expansion of another big competitor ‘Uber’ who was competing fiercely with Ola in the relevant market of ‘radio taxi services in <keyword id="6354321" type="CITY" weightage="20" keywordseo="Bengaluru">Bengaluru</keyword>’,” CCI said, in its notice of July 14. The director general (DG) was looking into Meru’s plea against Uber’s dominance in the Indian market and has given a similar finding (submitted in February 2020). Though Meru has said this finding is contradictory to the earlier order on Ola, but CCI has found no such infirmity. The DG has found traces of predatory pricing structure in the case of Uber as evident through its losses between 2014-2018. However, it has also found similar trends in the case of both Ola and Meru. “This shows that the aggressive pricing strategy adopted by Uber was in order to compete aggressively for the market (just like its closest competitor Ola) and to build its network,” CCI has maintained. The investigation also revealed that the discounts and incentives have gradually declined over time with a positive per trip margin recorded by Uber since October 2017. Business Insider has reached out to both Meru and Uber seeking more details about the CCI’s latest ruling. The article will be updated if and when they respond to our queries. With respect to Meru’s allegation of Uber’s exclusive agreements with its drivers, the DG investigation has revealed that the drivers face no restriction in terms of getting attached to a competitor’s network. SEE ALSO <a href="https://www.businessinsider.in/cryptocurrency/news/wazirx-coindcx-and-coinswitch-kubers-advertising-roll-has-hit-a-roadblock-in-india/articleshow/84432645.cms">WazirX, CoinDCX and CoinSwitch Kuber have been asked to add ‘standardised disclaimers’ to their ads on television</a> <a href="https://www.businessinsider.in/business/corporates/news/just-dial-share-price-surge-as-mukesh-ambani-is-looking-to-buy-just-dial/articleshow/84432450.cms">As Mukesh Ambani reportedly dials in, Just Dial stocks surge 3%</a> <a href="https://www.businessinsider.in/business/startups/news/pubg-developer-krafton-is-going-to-help-indian-storytelling-platform-pratilipi-to-turn-a-few-stories-into-games/articleshow/84430517.cms">PUBG developer Krafton is going to help Indian storytelling platform Pratilipi to turn a few stories into games</a>

India’s antitrust watchdog rejects radio taxi Meru’s plea against Uber, says there is an 'ever-expanding pool of drivers' available

Ride-hailing major <keyword id="6354720" type="UNKNOWN" weightage="20" keywordseo="ola">Ola</keyword> on Monday announced its strategic partnership with <keyword id="6357886" type="UNKNOWN" weightage="20" keywordseo="phonepe">PhonePe</keyword> to enhance its digital payments experience for its customers. Ola users can now access experience on the Ola app. Currently, the feature has been rolled out on Android and will be available on iOS soon. "As PhonePe continues to drive digital payment adoption across the country, we are excited to partner with them to drive this seismic change that will enable us to move a step closer to becoming a Digital India," Anand Subramanian, Spokesperson at Ola, said in a statement. This partnership will also enable PhonePe to offer their services to millions of customers on the Ola platform. "We are excited to partner with Ola, India's leading mobility services provider, to enable a seamless and convenient payment experience for our customers," added Ankit Gaur, Director, Business Development at PhonePe. As part of an introductory offer, customers can avail up to Rs 200 in cashback on the first two rides when paid using PhonePe, said Ola.

You can now pay for your Ola rides using PhonePe

<ul><li>Indian ride-hailing unicorn Ola has expanded its operations in the UK. </li><li>Ola is now present in 7 cities in the UK. </li><li>The company is not launching auto-rickshaws in the UK, had only used them in Liverpool for a promotional campaign last week.</li></ul>Indian cab aggregator Ola has expanded its operations in the United Kingdom and has launched services in three new cities in the UK – Liverpool, Birmingham and Reading. This takes Ola’s presence to a total of seven cities in the UK. Local councils in the UK have granted the platform with Taxi and Private Hire licenses. The company said that Ola is the only app in the UK that offers both black cabs and Private Hire Vehicles while also giving drivers highest share of the revenue – charging just 10% commission to black cabs and 15% to PHVs. “Thanks to the positive word-of-mouth from both driver-partners and passengers who experienced our offerings in Cardiff, Bristol, Bath, and Exeter, we received requests from users across the UK to introduce the Ola platform in their cities,” said Ben Legg, Managing Director of <keyword id="6775956" type="UNKNOWN" weightage="20" keywordseo="Ola-UK">Ola UK</keyword>. Photos of Ola’s tuk tuks spotted Liverpool had become a talking point in social media. However, the company said that it has not launched auto rickshaws in the UK. The auto rickshaws were a part of the promotional campaign where it offered customers free rides on green tuk-tuks last week. Over the next seven months, Ola plans to expand its operations to North England and the Midlands. The Indian ride-hailing unicorn had already made its presence felt in Australia and New Zealand before moving to the European markets. See Also: <a href="https://www.businessinsider.in/ola-will-race-zoomcar-in-self-drive-car-rentals-with-a-500-million-bet/articleshow/68614269.cms">Ola will race Zoomcar in self-drive car rentals with a $500 million bet</a> <a href="https://www.businessinsider.in/ola-takes-on-mahindra-glyd-with-fresh-funds-wheres-uber/articleshow/68214440.cms">Ola gets fresh funds to take on Mahindra’s Glyd – where’s Uber?</a>

You Searched For "Ola Cabs app" and got 8 results

Ola wants to re-enter the quick commerce business to take on Blinkit and Swiggy Instamart

Sourabh Jain

Uber dismisses report that said it's planning to sell off its India business

IANS

Gig workers move Supreme Court seeking social security benefits from Zomato, Swiggy, Ola and Uber

Kritti Bhalla

Indian regulator to grill Ola and Uber over rising customer complaints

IANS

Ola introduces in-app 'tipping' facility globally

IANS

India’s antitrust watchdog rejects radio taxi Meru’s plea against Uber, says there is an 'ever-expanding pool of drivers' available

Kritti Bhalla

You can now pay for your Ola rides using PhonePe

IANS

Ola onboards 3 more cities in the UK, uses tuk-tuks only for promotion

Sanchita Dash

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