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<keyword id="6355455" type="COMPANY" weightage="100" keywordseo="Indian-Railways">Indian railways</keyword> asked to train <keyword id="71869" type="UNKNOWN" weightage="100" keywordseo="TTEs">TTEs</keyword> to be as well-behaved as customer care executive of private companies 
 
While travelling with the Indian Railways, one complaint that most people have is the expectation of unsocial and unfriendly behaviour from the travelling ticket examiners (TTEs), a generalisation that should not prevails but does, because of several incidents in the past when TTEs were either curt or were themselves harassed. 
 
However, the black coat officials might soon become as smiling and welcoming as the guest-relation staff of any global company. 
 
The Quality Council of India (QCI) has directed the Indian Railways to follow Starbucks, Amazon, FedEx, Convergys and Toyota, the top consumer-servicing companies present in India, to make sure that its frontline employees are more customer-friendly. For this, they might even come up with several schemes and incentives like rewarding them the 'employee of the month' tag. 
 
"This is one of the major areas of concern in the rail ministry-...it is something that the ministry wanted the study to look into, especially for the TTE," said the QCI in a report on the issue of 'Improvement of Frontline Staff Interaction with Citizens.' 
 
The QCI has suggested that the railways ministry should go through the cases of global companies that have established customer-oriented cultures, and the ones that follow the 'train the trainer' model, so that the staff can be trained in customer relations. 
 
However, if the ministry decides to implement the suggestions, it would be a tough task to master, since Indian railways operates about 12,000 trains carrying 23 million passengers every day, with about 15,000 TTEs employed to check the validity of passenger tickets. 
 
QCI, a joint government-industry effort, has hence suggested that the frontline staff should be divided into zonal teams, who would be competing over two to three months, so that their efforts can be acknowledged and appreciated. 
 
Standardised surveys could also be one of the ways to keep a track on the improvements in their performance. 
 
<a href="http://www.fakingnews.firstpost.com/wp-content/uploads/2013/02/TTE.jpg">Image source</a>

Indian railways asked to train TTEs to be as well-behaved as customer care executive of private companies

Railways has begun preparing to resume all its services from April 15 after a 21-day suspension of its passenger trains in the wake of the coronavirus outbreak. Sources said all railway safety personnel, running staff, guards, TTE and other officials have been told to be ready to join their posts from April 15. Trains, however, will begin operations only after a green signal from the government which had formed a Group of Ministers (GoM) on the issue. Meanwhile, the railways has issued a "restoration plan" to all its railway zones with a schedule of trains to be run, their frequency and the availability of rakes. All 17 zones have been sent a missive to be prepared to run their respective services, the source said. Around 80 per cent trains are expected to run as per schedule from April 15 which include Rajdhani, Shatabdi, Duronto trains. Local trains too are likely to begin operations. Sources say the railways is likely to also conduct thermal screening on all passengers and follow all protocols as advised by the government. Senior officials, however, said no fresh orders have been issued and since cancellations were only upto April 14 "no fresh orders required for starting with effect from April 15." Sources said a concrete action plan will be sent to the zones later this week. In an unprecedented move, the railways had suspended the services of 13,523 trains for 21 days after the lockdown was announced by the PM on March 24. Its freight trains however continued to run during this period.

Indian Railways wants to resume services from April 15 and has a 'restoration plan' in place

The state consumer commission has asked the <keyword id="6355455" type="COMPANY" weightage="20" keywordseo="Indian-Railways">Indian Railways</keyword> to pay Rs 75,000 to a man for the inconvenience he suffered when his reserved seat was occupied by unauthorised persons for most part of his journey, according to PTI news report. The <keyword id="2585883" type="ORGANIZATION" weightage="20" keywordseo="Delhi-State-Consumer-Disputes-Redressal-Commission">Delhi State Consumer Disputes Redressal Commission</keyword> (SCDRC) has upheld the district forum's order which had asked the <keyword id="6360676" type="CITY" weightage="100" keywordseo="Railways">Railways</keyword> to deduct one third of the compensation from the salary of the ticket checker who apparently failed to ensure that the reserved seat of the aggrieved passenger was not used by anyone else. "The compensation of Rs 75,000 awarded by the district forum is reasonable and appropriate. The same has been awarded by considering the facts and circumstances of the case," the bench headed by its president Justice <keyword id="221886" type="PERSON" weightage="20" keywordseo="Veena-Birbal">Veena Birbal</keyword> said. The commission, however, refused to enhance the compensation awarded to Delhi resident V Vijay Kumar. Kumar, in his complaint, said that when he travelled by <keyword id="389782" type="UNKNOWN" weightage="20" keywordseo="Dakshin-Express">Dakshin Express</keyword> on March 30, 2013 from <keyword id="60510" type="COMPANY" weightage="20" keywordseo="Visakhapatnam">Visakhapatnam</keyword> to New Delhi, his reserved seat was occupied by someone else. Kumar, who claims to be suffering from knee-joint pain, had booked a lower berth. It was alleged by Kumar that some unauthorised persons entered into the compartment and occupied his seat/berth at Bina Station in <keyword id="6355554" type="COMPANY" weightage="20" keywordseo="Madhya-Pradesh">Madhya Pradesh</keyword>. It was further alleged that the unauthorised passengers created lot of nuisance and caused inconvenience to him as well as to his co-passengers. He tried to complain to the TTE or any other railway official but no one could be found, Kumar had claimed in his complaint. The district forum passed the order after the Railways failed to appear before it saying it was guilty of deficient service.

Reserved seat occupied by other people: Railways asked to compensate Rs 75,000

<ul><li>Indian shooter <keyword id="2520212" type="General" weightage="20" keywordseo="Swapnil-Kusale" source="Orion">Swapnil Kusale</keyword> has won the bronze medal in the men's 50m Rifle 3 Positions event.</li><li>This is India’s third medal at the Paris Olympics 2024, all of which have come in shooting</li><li>Kusale has become the first Indian to win an Olympic medal in the men’s 50m rifle 3 positions event.</li></ul> Indian shooter Swapnil Kusale clinched the bronze medal in the men's 50m Rifle 3 Positions event at the 2024 Paris Olympics. This is India’s third medal at the Paris Olympics 2024, all of which have come in shooting. Yukun Liu of China won the gold, while Serhiy Kulish of Ukraine won the silver medal. China’s Liu had created the world record with a mark of 468.9 in May 2024 in Baku. <h2>Swapnil Kusale wins bronze</h2>Kusale scored 451.4 points to secure the third position and has become the first Indian to win an Olympic medal in the men’s 50m rifle 3 positions event. In the qualification round, Kusale finished seventh with a total score of 590-38x, securing his place in the final. The 50m rifle 3 positions final includes three rounds of 15 shots each. After 15 shots in kneeling, prone, and standing positions, the elimination round is conducted to decide the winner. As mentioned earlier, all three medals that India has won have come from shooting. Manu Bhaker opened India’s tally with a bronze medal in the women’s 10m air pistol event and then Bhaker won a second bronze medal along with Sarabjot Singh in the 10m air pistol mixed team event. This is the first time India has won more than two medals in a single sport at a single Olympic Games, making it the best-ever performance from shooting for India. <h2>Who is Swapnil Kusale?</h2>Swapnil Kusale was born on February 8, 1995, in Pune, Maharashtra in an agricultural family. Initially drawn to cricket, Kusale discovered his passion for shooting in his early teens. Encouraged by his family, particularly his father, who recognised his potential, Kusale began his training in shooting. He has been a part of the Indian shooting contingent for several years and has consistently performed well in national and international competitions. Kusale works as a Travelling Ticket Examiner (TTE) with the Pune Railway Division. In 2015, Kusale won a gold medal in the 50m rifle prone 3 event in the junior category at the Asian Shooting Championships held in Kuwait. SEE ALSO: <a href="https://www.businessinsider.in/tech/mobile/webstories/nothing-phone-2a-plus-vs-oneplus-nord-4-which-mid-range-phone-should-you-buy/slidelist/112189229.cms">Nothing Phone (2a) Plus vs OnePlus Nord 4 – which mid-range phone should you buy?</a> <a href="https://www.businessinsider.in/stock-market/webstories/ola-electric-ipo-price-band-to-risk-factors-all-you-need-to-know/slidelist/112185870.cms">Ola Electric IPO – Price band to risk factors, all you need to know</a> <a href="https://www.businessinsider.in/tech/mobile/news/indian-smartphone-shipments-decline-by-2-in-q2-2024-xiaomi-retakes-the-throne/articleshow/112162312.cms">Indian smartphone shipments decline by 2% in Q2 2024, Xiaomi retakes the throne</a>

Swapnil Kusale wins bronze in men's 50m rifle 3 positions event, India’s third medal at Paris Olympics 2024

Who doesn’t know the erstwhile skipper of Indian cricket team MS <keyword id="6397" type="PERSON" weightage="100" keywordseo="Dhoni">Dhoni</keyword> was employed with the Indian Railways! As shown on the recently released biopic,<a href="http://www.businessinsider.in/Dhonis-daughter-just-did-a-photoshoot-and-its-cutenessoverloaded/articleshow/55924984.cms" data-type="tilCustomLink"> M.S. Dhoni: The Untold Story</a>, the cricketer has been shown as the Travelling Ticket Examiner (TTE) at <keyword id="6357441" type="CITY" weightage="20" keywordseo="Kharagpur">Kharagpur</keyword> railway station in West Bengal. However what you don’t know yet is Dhoni’s job with a cement company in India. <keyword id="51958" type="ENTERTAINMENT" weightage="20" keywordseo="YES">Yes</keyword>! Back in 2012, Dhoni was employed with The India Cements Ltd. (ICL) as the <a href="http://www.businessinsider.in/Dhonis-daughter-just-did-a-photoshoot-and-its-cutenessoverloaded/articleshow/55924984.cms" data-type="tilCustomLink">Vice-President of the company</a>. That was a small piece of news then. This cement company is owned by N Srinivasan, the former president of <keyword id="6354756" type="CITY" weightage="20" keywordseo="BCCI">BCCI</keyword>. However this became a big headline when <keyword id="3257" type="PERSON" weightage="20" keywordseo="Lalit-Modi">Lalit Modi</keyword>, the former IPL who was ousted from the game on charges of corruption, shared the offer letter of MS Dhoni’s appointment at <a href="http://www.businessinsider.in/Dhonis-daughter-just-did-a-photoshoot-and-its-cutenessoverloaded/articleshow/55924984.cms" data-type="tilCustomLink">The India Cements Ltd</a> on social media yesterday. <keyword id="16032" type="COMPANY" weightage="20" keywordseo="Guess">Guess</keyword> how much the Rs 100 crore worth player would earn being the Vice President of the cement company? Well, Dhoni’s basic pay was Rs 43,000 per month, apart from the fixed dearness allowance of Rs.21, 970 per month, special pay of Rs 20,000 on a monthly basis and special allowance of Rs 60,000 per month. Besides, he would also receive Rs.175 towards newspapers and education expenses every month apart from Rs.4, 500 for entertainment expenses. The offer letter mentions, <a href="http://www.businessinsider.in/Dhonis-daughter-just-did-a-photoshoot-and-its-cutenessoverloaded/articleshow/55924984.cms" data-type="tilCustomLink">Dhoni will also be reimbursed </a> for electricity, water and cooking gas charges till the time he is posted in Chennai where the company’s headquarter is located. &lt;blockquote class="instagram-media" data-instgrm-captioned data-instgrm-version="7"&gt;&lt;div&gt; &lt;div&gt; &lt;div&gt;&lt;/div&gt;&lt;/div&gt; &lt;p&gt; &lt;a href="https://www.instagram.com/p/BT0xNfjBc8a/" target="_blank"&gt;‪It seems only in #india #contempt after contempt continues by the #old #guards of @bcci - How ? My best guess is #northblock‬. But most #puzzling is this #employment #contract of #MSD - WHY ? he earns 100&amp;#39;s of crores a year will he #agree to be #SRINI&amp;#39;S #employee. bet there are many such contracts. 😳😳😳&lt;/a&gt;&lt;/p&gt; &lt;p&gt;A post shared by Lalit Modi (@lalitkmodi) on &lt;time datetime="2017-05-08T08:23:15+00:00"&gt;May 8, 2017 at 1:23am PDT&lt;/time&gt;&lt;/p&gt;&lt;/div&gt;&lt;/blockquote&gt; &lt;script async defer src="//platform.instagram.com/en_US/embeds.js"&gt;&lt;/script&gt; While Modi’s intention was different when posting this photo of offer letter, we are glad to know about <a href="http://www.businessinsider.in/Dhonis-daughter-just-did-a-photoshoot-and-its-cutenessoverloaded/articleshow/55924984.cms" data-type="tilCustomLink">Captain Cool’</a>s job history.

You Searched For "Indian TTE" and got 5 results

Indian railways asked to train TTEs to be as well-behaved as customer care executive of private companies

BI India Bureau

Indian Railways wants to resume services from April 15 and has a 'restoration plan' in place

PTI

Reserved seat occupied by other people: Railways asked to compensate Rs 75,000

BI India Bureau

Swapnil Kusale wins bronze in men's 50m rifle 3 positions event, India’s third medal at Paris Olympics 2024

Sourabh Jain

Did you know MS Dhoni got a job at a cement factory as well? His basic salary was Rs 43,000/ month

Suchayan Mandal

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