You Searched For "Improve customer experience" and got 20 results
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7 mins read
10 AI applications for companies that want to streamline their business and improve customer experiences
Explore how businesses are using AI to revolutionize the customer experience through automation, ro…
Freya Graham
5 mins read
Customer service hubs: Entering the golden age with Gen-AI and tech-driven solutions
In an era where customer experience is a primary business differentiator, the role of service hubs …
1 min read
Marc Benioff says AI and humans are now indistinguishable in customer service
Customer service is seen as one of the sectors where AI could have the biggest impact.
Beatrice Nolan
3 mins read
How Daily Harvest used AI to optimize product packaging and improve customer service
Daily Harvest, a plant-based-food brand, uses AI-driven cartonization software to optimize packagin…
Erica Sweeney
5 mins read
Alienware AW3225QF 32-inch QD-OLED gaming monitor review – for the perfect gaming experience
Alienware is one of the biggest names for gaming devices such as monitors. Alienware recently launc…
3 mins read
NICE's CEO says AI is 'the ultimate alchemist' that can transform customer-experience solutions
The customer-experience-software company NICE is investing in AI to reduce workload and increase cu…
Erica Sweeney
3 mins read
How Penske uses AI to prevent costly truck breakdowns and improve repairs
The company, which is headquartered in Reading, Pennsylvania, has a fleet of more than 446,000 vehi…
Erica Sweeney
5 mins read
Hosts have ruined Airbnb with excessive fees, high demands, and bad customer service, travel experts say
Airbnb has had a fall from grace. It revolutionized the vacation industry, but is now plagued with …
Lindsay Dodgson
3 mins read
'Botshit' is an example of how AI is making customer service worse
Botshit is a term that describes when chatbots spew incorrect information and provide false referen…
John Towfighi
3 mins read
Verizon sees early success using generative AI to answer questions from business customers
Verizon's generative AI reduces the workload for its agents by summarizing calls, giving prompts, a…
Erica Sweeney
4 mins read
I've dated tech bros who treat dating like they're working on a startup. Once I found the right one, we applied this mindset to improve our relationship.
Maggie Zheng says tech bros often treat dating like a business and lack emotional intelligence — b…
Tess Martinelli
9 mins read
Samsung Galaxy M55 Review — The quintessential Samsung experience
The M moniker for Samsung has always brought laurels to the brand. While the A & F series follo…
3 mins read
Amazon and Shopify sellers are using AI to save time, better understand their customers, and improve their profit margins
E-commerce entrepreneurs on Amazon and Shopify are using AI for SEO, writing product descriptions, …
Madeline Stone
3 mins read
What makes customers switch to competitors? 4 in 5 say its bad customer experience in a Zendesk survey
Zendesk's 2023 CX Trends report underlines the key trends in how business leaders and customers thi…
2 mins read
Airbnb's customers keep complaining about the costs compared to hotels. The company seems to be listening.
Airbnb's CEO announced several initiatives in place as a response to customers complaints about ri…
Ana Altchek
1 min read
MakeMyTrip experimenting with ChatGPT to boost customer experiences
Global travel service provider MakeMyTrip is experimenting with artificial intelligence (AI) chatbo…
2 mins read
Money can buy happiness! Just spend it on social experiences and not things, says a psychological study
Whoever said you cannot buy happiness probably wasn’t spending their money on the right stuff, it t…
8 mins read
How America stopped caring about quality and learned to embrace 'customer satisfaction'
Why your inbox is overflowing with questionnaires asking you to rate your experience on a scale of …
Adam Rogers
3 mins read
Here’s how Tata CLiQ transformed service advisor experience and improved first-time resolution rate by 15%
For Tata CLiQ, the flagship digital commerce initiative of the Tata Group, that definition is qu…
4 mins read
Ikea is redefining its customer experience — starting with raves
Ikea held two raves — one of which got shut down by the police — to signal its new retail experienc…