Airport executives spoke on a panel about connected aviation at the trade show Mobile World Congres…

Ola was in the spotlight earlier this month following a public spat between its founder Bhavish Agg…

Explore how businesses are using AI to revolutionize the customer experience through automation, ro…

Ola Electric was once considered the most promising electric automaker in the country, from dominat…

McDonald's, Starbucks, and others this week have highlighted a "value war" as customers push back o…

Soula app users and OB/GYB experts spoke about the role that AI chatbots can have in healthcare acc…

AI is learning to understand human emotions, which could revolutionise healthcare, education, and c…

In an era where customer experience is a primary business differentiator, the role of service hubs …

Daily Harvest, a plant-based-food brand, uses AI-driven cartonization software to optimize packagin…

The customer-experience-software company NICE is investing in AI to reduce workload and increase cu…

Customer service is seen as one of the sectors where AI could have the biggest impact.

Ola Electric is facing scrutiny after the CCPA (Central Consumer Protection Authority) issued a sho…

Zomato CEO Deepinder Goyal worked as a delivery partner for a day to understand their challenges. H…

Some customers who lined up Friday for Apple's new iPhone 16 were excited for the Camera Control bu…

The company, which is headquartered in Reading, Pennsylvania, has a fleet of more than 446,000 vehi…

Alienware is one of the biggest names for gaming devices such as monitors. Alienware recently launc…

Botshit is a term that describes when chatbots spew incorrect information and provide false referen…

Airbnb has had a fall from grace. It revolutionized the vacation industry, but is now plagued with …

Verizon's generative AI reduces the workload for its agents by summarizing calls, giving prompts, a…

Zendesk's 2023 CX Trends report underlines the key trends in how business leaders and customers thi…