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<ul><li><keyword id="830092" type="General" weightage="20" keywordseo="zomato" source="Orion">Zomato</keyword> has accused that it is taking necessary steps to ensure the safety of their partners and not put them under pressure.</li><li>IFAT is an association of 35,000 service professionals working with Zomato, Swiggy, Uber, Ola and others.</li><li>The company will start its 10-minute delivery operation in Gurugram from next month.</li></ul>Even as Zomato is celebrating its entry into the 10-minute food delivery space, the delivery partners — who are going to be executing it on the ground — do not seem too excited about it. The Indian Federation of App-based Transport Workers (IFAT) and Telangana Gig and Platform Workers Union (TGPWU) have called out the company for not fixing current issues in their system. The association has urged the company to treat their delivery partners as human beings. Shaik Salauddin, the national general secretary of IFAT and the founder state head of TGPWU, noted, “Zomato in most of the cases has not been able to resolve issues like leaked meals, which arises from faulty packaging and executing fast delivery. As a result delivery partners/workers have been penalised quite a few times. While planning to provide 10-min [sic] deliveries to its customers Zomato needs to resolve these issues and concerns of the workers.” “Further we urge Zomato to look [at] their delivery workers as human beings [as they] are more than data points for the algorithm to manage,” he added. Notably, IFAT is an association of 35,000 service professionals working with Zomato, Swiggy, Uber, Ola and others. He further noted that the company should take care of the issues and the concerns raised by the delivery partners before it assures the customers of “lightning fast” delivery. The company also needs to provide resting areas, access to bathrooms, charging stations and wifi access to its delivery partners before starting “finishing stations” for quick delivery in Gurugram, the association added. This is not the first time that someone has raised issues with the 10-minute delivery model. Previously, a netizen raised a petition to<a href="https://www.businessinsider.in/business/startups/news/swiggy-dunzo-zepto-and-grofers-should-roll-back-10-minute-delivery-says-petition/articleshow/89900739.cms"> urge companies like Swiggy, Blinkit (Grofers), Zepto and Dunzo</a> to do away with their 10-minute delivery services. The petition noted that the 10-minute delivery services adds extra pressure on delivery partners, who have to resort to overspeeding and traffic rule violations to fulfill these orders on time as well as avoid being penalised by the platforms. IFAT had also agreed to the content of the petition. Zomato has mentioned that it will not be showing the delivery time to delivery partners or penalising them for late delivery. The company has taken this step to ensure the safety of their partners and not put them under pressure. The company will roll its 10-minute delivery service in Gurugram next month and later look to expand to other cities. SEE ALSO <a href="https://www.businessinsider.in/business/news/explained-here-is-how-zomatos-10-minute-delivery-would-work/articleshow/90376193.cms" data-type="tilCustomLink">EXPLAINED: Here is how Zomato’s 10-minute delivery would work</a> <a class="tout-title-link" href="https://www.businessinsider.in/stock-market/news/zomato-share-price-dip-after-company-announces-10-minute-delivery-plans/articleshow/90367659.cms">Zomato's 10-minute delivery fails to cheer stock market investors</a> <a href="https://www.businessinsider.in/india/news/petrol-and-diesel-prices-hiked-after-more-than-four-months-lpg-price-goes-up-by-50-in-delhi-and-mumbai/articleshow/90366409.cms">Petrol and diesel prices hiked after more than four months, LPG price goes up by ₹50 in Delhi and Mumbai</a>

Partners’ association tells Zomato to see delivery executives as human beings

<ul><li>The Indian Federation of App-based Transport workers (IFAT) have filed a petition in the Supreme Court seeking social security benefits.</li><li>They demanded that gig workers should be considered as “unorganised workers”, which will make their employers liable to pay them certain benefits.</li><li>The lack of employment contracts between gig workers and new age platforms does not mean there is no employer-employee relationship, the petition read.</li></ul>Some of India’s gig workers — associated with new age firms like Uber, Ola, Zomato and Swiggy — are seeking government intervention to help them overcome the impact of the pandemic and make their employers pay for it. The Indian Federation of App-based Transport workers (IFAT) filed a public interest litigation (PIL) in the Supreme Court two days ago, seeking their inclusion as “unorganised workers” or “wage workers” within the Unorganised Workers Social Welfare Security Act, 2008. The association, in collaboration with concerned individuals and organisations, noted that the denial of social security to gig workers and “platform workers’ has resulted in their exploitation through forced labour. The transport gig workers, in the petition accessed by Business Insider, noted that the failure to register them as unorganised workers or provide them with social security is violating their right to life and personal liberty as well as right to equality. They also added that app-based companies — Zomato, Swiggy, Uber, Ola and others — currently claim that they are in partnership with gig workers, therefore there is no contract of employment between the two parties. Hence, they want their hands off any responsibility or accountability over the lives and livelihood of the contractual workers associated with them. “The mere fact that their employers call themselves “aggregators” and enter into the so-called “partnership agreements” does not take away the fact that there exists a jural relationship of employer and employee; master and servant and worker within the meaning of all applicable laws,” the petition read. IFAT added that the contracts were made in a way to disguise the nature of the relations between the gig workers and these apps. They also cited a recent Supreme Court ruling in the United Kingdom, which <a href="https://www.businessinsider.com/uber-reclassify-uk-drivers-minimum-wage-benefits-supreme-court-defeat-2021-3">stated</a> that Uber Drivers are in fact workers in the company and are entitled to certain benefits. The workers’ association added that the transport gig workers in India are struggling with decreasing income, increasing fuel prices, immense pressure from loan recovery agents as well as state officials, who too are trying to make a living in this pandemic. SEE ALSO <a href="https://www.businessinsider.in/business/corporates/news/zee-entertainment-merges-with-sony-pictures/articleshow/86416420.cms">Marriage Story! Zee gets a white knight in Sony</a> <a href="https://www.businessinsider.in/stock-market/news/infosys-hdfc-bank-vedanta-and-other-top-stocks-to-watch-out-for-on-september-22/slidelist/86415930.cms">Zee Entertainment, Infosys, HDFC Bank and other top stocks to watch out for on September 22</a> <a href="https://www.businessinsider.in/stock-market/news/zee-entertainment-shares-hits-upper-circuit-after-two-independent-directors-resign-on-investors-demand/articleshow/86189814.cms">Zee Entertainment hits 33% after two independent directors resign on investor’s demand</a>

Gig workers move Supreme Court seeking social security benefits from Zomato, Swiggy, Ola and Uber

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Partners’ association tells Zomato to see delivery executives as human beings

Kritti Bhalla

Gig workers move Supreme Court seeking social security benefits from Zomato, Swiggy, Ola and Uber

Kritti Bhalla

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