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Short of loyal customers? Here are a few ways to improve your customer service
What is the most important thing you can do to improve relationships with your customers? The appro…
How Daily Harvest used AI to optimize product packaging and improve customer service
Daily Harvest, a plant-based-food brand, uses AI-driven cartonization software to optimize packagin…
Erica Sweeney
How brands are reimagining customer experience in a digital-first economy
With technology at the forefront, the world has been changing faster than ever. The COVID-19 pandem…
There's A Simple Way For Stores To Insantly Improve Customer Service
Giving associates a tablet or mobile phone gives them a way to access information about products, e…
Ashley Lutz
How to contact Peloton customer service to fix issues with your stationary bike or treadmill
You can contact Peloton customer service via telephone, by webchat on the Peloton website, and by e…
Jennifer Still
8 Major Screwups That Have Lost Companies Business Forever
"Not only had I put up with incredibly unreliable service from them off and on for a decade through…
Vivian Giang
If You Want A Profitable Business, You Need To 'Fire The Wrong Customers'
Second, you need to research your customers. A few years ago, Sprint sent letters to a number of it…
Vivian Giang
Why Nice People Shouldn't Work in Customer Service
Customers are loud, abrasive and impatient. They’re rude. There are exceptions, of course, but anyo…
Brazen Life
'Botshit' is an example of how AI is making customer service worse
Botshit is a term that describes when chatbots spew incorrect information and provide false referen…
John Towfighi
NICE's CEO says AI is 'the ultimate alchemist' that can transform customer-experience solutions
The customer-experience-software company NICE is investing in AI to reduce workload and increase cu…
Erica Sweeney
How to clear your cache on Hulu on any device to improve the service's speed and performance
You might need to clear your cache on Hulu to improve its speed and performance if you're having is…
Dave Johnson
Here’s how Swiggy’s customer service lies to you
This happened first on the afternoon of 13 June. I placed an order from a Cafe Coffee Day outlet…
How to contact Wish customer service by phone or email, or through the app
You can contact Wish customer service by phone or email, or through the Wish app, to fix problems w…
Abigail Abesamis Demarest
3 Keys To Destroying Your Competition
Figure out exactly why your competition is desperate and make sure whatever area they’re lacking in…
Vivian Giang
When Amazon Employees Receive These One-Character Emails From Jeff Bezos, They Go Into A Frenzy
"When Amazon employees get a Bezos question mark e-mail, they react as though they've discovered a …
Comcast, a telecom giant with over $94 billion in annual revenue, uses 3 innovation arms to figure out how AI can improve customer service
For LIFT Labs, which launched in 2017, the company partners with Techstars, a well-known startup ac…
Joe Williams
The Secrets Of The Apple Store's Success
Carmine Gallo, communications coach and author of "The Apple Experience: Secrets to Building Insane…
Kim Bhasin
How to set up your Nintendo Switch for repair when it's not working properly
You can set up your Nintendo Switch for repair after contacting Nintendo Support through the option…
Abigail Abesamis Demarest
THE DIGITAL EVOLUTION OF WEALTH MANAGEMENT: How emerging technologies can improve the user experience, while cutting costs and boosting revenue
In this report, Business Insider Intelligence analyzes how emerging technologies like RPA and AI ar…
Lea Nonninger
THE DIGITAL EVOLUTION OF WEALTH MANAGEMENT: How emerging technologies can improve the user experience, while cutting costs and boosting revenue
In this report, Business Insider Intelligence analyzes how emerging technologies like RPA and AI ar…