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Shopping is a lively experience. While many do it as a stress-busting exercise, some do it because they just feel the need to buy. With the Festival of Lights just around the corner, most people are out on a shopping spree. But this Diwali could be a bit different for the majority of <keyword id="44446" type="PERSON" weightage="100" keywordseo="retailers">retailers</keyword> and <keyword id="1073727" type="UNKNOWN" weightage="100" keywordseo="e-tailers">e-tailers</keyword> across the country as they engage with a tech-savvy and digitally informed crowd. 
 Interestingly, not all shoppers are geeky millennials (born after 1980) looking for the coveted Gold iPhone or the Samsung Galaxy Gear smartwatch at mega-retailers. Instead, ‘digitally driven’ customers (who might have already done their research online) are invading every nook and cranny – right from top notch electronics outlets to sparkling jewellery stores and <keyword id="1915266" type="UNKNOWN" weightage="100" keywordseo="neighbourhood-shops">neighbourhood shops</keyword> who have stocked up on traditional Diwali ware including dry sweets, clay diyas, crackers and rangoli materials. 
 The domestic retail market in India is worth an annual $500 billion and about 45 million small merchants are now operating here. Yet, catering to a connected and high-spending consumer community is a big challenge, especially with so many big-box retailers, hypermarkets and e-commerce mammoths around. If you own a shop, a brick-and-mortar one, here are 9 quick-fix <keyword id="514572" type="ORGANIZATION" weightage="100" keywordseo="Tech-Solutions">tech solutions</keyword> that may help you drive in more customers this shopping season – without spending a fortune on branding, marketing or revamping your current outlet/s. 
 
Push your store online – the more eyeballs you get, the better 
Unless they know you are there, people can’t find their way to your business. Setting up a digital store only takes a few minutes, thanks to numerous e-commerce enablers like the SmartStore from Bigfoot Retail, Infibeam-run Build a Bazaar and more, all of whom offer DIY solutions. Then there are online marketplaces like Amazon India and Flipkart where SMEs can register as third party sellers/franchises and business is bound to boom. 
 
Leverage the location advantage – mobile is the watchword If you are selling designer diyas or sterling silverware in Delhi, not too many in Kerala will be interested. But trust the NCR crowd to turn up for the sale if you have done some <keyword id="1915279" type="UNKNOWN" weightage="100" keywordseo="geospecific-advertising">geospecific advertising</keyword> and <keyword id="1915281" type="UNKNOWN" weightage="100" keywordseo="geofencing">geofencing</keyword>. With the world going mobile and India no exception either, apps are aplenty to help shoppers find the best local deals – be it shopping, sightseeing, movies or dinner. As most people love to keep track of deals, coupons, product information and freebies, it makes sense to leverage the location advantage and hook your local customers via mobile. 
 Local promotion will also turn big on <keyword id="6354632" type="COMPANY" weightage="100" keywordseo="Social-media">social media</keyword>. For instance, Twitter will soon allow companies to promote tweets to people who are near specific latitudes and longitudes. You can also take a call on Big Data analytics that will give you access to demographic details, shopping patterns and social behaviour – so that you can send most relevant marketing messages. 
 
Enhance In-store experience – build a ‘physical’ Web 
This may take some time and a little investment, but works well in the long run. The mantra is to create a ‘physical’ web that replicates one’s online experience within the brick-and-mortar outlet. An amazing example is the recently launched Android Land store in Bangalore and NCR. Set up interactive kiosks for product browsing, comparisons and access to consumer reviews; provide in-store inventory search and finally, allow customers some hands-on time to understand product functionality. Put together, it will feel like a seamless navigation between Web and physical environments, done interchangeably to meet one’s shopping needs. In case you are running a hybrid model, offer a bouquet of services that will combine both online and offline features. 
 
Speed up shopping with a smile – tech tools can help 
Unlike the previous breed of shoppers, the current lot doesn’t shop by printed specs or gut feelings. In fact, you are sure to find one or the other spending ages on the smartphone or tab, comparing features and pricing. Another could be walking around the store, trying to track you via Google Maps. And those deep into social shopping could even try and get peer reviews before making a purchase. 
 
Not all shoppers will go to that extreme, but many feel irritated if they are hurried by human assistants before their personal browsing is over. Keep a discreet distance till then or better still, provide some technology touch points to speed things up. Your sales staff can be on the floor with handheld devices through which they can accept payments and assist people with product search, specs comparison and more. Or how about self-help barcode scanners like iScan that allow customers scan their merchandise? It means they need not spend time in check-out queues as their purchased items are scanned and billed automatically. 
 
<keyword id="1468988" type="UNKNOWN" weightage="100" keywordseo="Showrooming">Showrooming</keyword> hurts – but this TV commercial has a solution 
We recently came across a TVC that shows a young couple hurrying out of a store (presumably to find better pricing elsewhere) and the sales person asking them back. He then displays a full price comparison on a handheld device and proves that the store offers the best deal. What the couple did is popularly known as showrooming – the act of checking out a product in a store and then buying it online for a lower price. According to a recent IBM study, it is a growing trend in the country and there is a higher incidence of showrooming in China (26%) and India (13%) than in the US (7%). 
 
Although it hurts most retailers, there are ways to curtail it – in the same way the TVC suggested. The trick lies in creating an exciting customer experience through hi-tech tools, hands-on product experience and personalised services. In brief, retailers must understand consumer interests and expectations in a bid to develop curated experience for all. And a well-aligned, multi-channel approach (Web, mobile, tab and physical store) is the way to win today’s consumers who love convenience over everything else. 
 
Cash and swipe are last-century relics – go for <keyword id="1915270" type="UNKNOWN" weightage="100" keywordseo="mobile-PoS">mobile POS</keyword> 
For small-format consumer retail, mobile payment can be a great option as it has greater acceptability among young shoppers, does away with checkout queues and helps one handle just about any transaction anywhere. Business owners can also accept payments via credit/debit cards without paying high transaction fees. You only need to pay the m-payment enabler, which is usually a small percentage of each transaction. Although Near-Field Communication (NFC) is the best bet for m-commerce till date, a whole lot of home-grown companies are now providing cost-effective software solutions/apps that can turn even a simple feature phone into a POS terminal for swiping credit/debit cards or even for some simple bank transactions. 
 
Showcase things upfront – it speaks of integrity 
That’s the best way to win customer loyalty in a highly competitive scenario. Don’t just say you are the best in the town – prove it with your products and services. Amazon is the role model here – even for those retailing offline. After all, business values like speed, efficiency and transparency can boost your venture no end. What’s more, there are cool tools to prove it to your customers as well, as e-tailing major Myntra.com has recently showcased. During its Diwali sale, the e-commerce site was offering special prizes for top spenders and had in place a real time leader board – so that customers can track their positions online and find out if they had won. Apple does the same when a deal is going in iTunes Store and the message is clear enough. A transparent model puts your customers in the driver’s seat and shows you have a cherish-worthy value system. 
 
To stay ahead of competition – re-invent your business 
Every business has its quirky moments and out-of-the-box thinking (even with some risk elements) can really get the market going for you. Take a hint from fashion e-tailer Yebhi.com or online jeweller CaratLane.com, both of whom offer a try-and-buy service and bring home the store experience. Lenskart.com has gone one step ahead – it not only offers home try-on, but will also get your eyes tested at your doorstep. 
 So think differently about your business. You should be ready to give something new to your customers every 6-8 months. <keyword id="3670298" type="UNKNOWN" weightage="100" keywordseo="Small-retailers">Small retailers</keyword>, too, can think along new lines which can gain them good traction. For instance, a local grocery shop we knew in Bangalore used to mail new recipes every Sunday if people ordered from the store and that worked out fabulously. 
 
Meet your customers fast – you need to build a relationship 
That’s what Yelp’s Jeremy Stoppelman did and he did it face to face to understand what kind of people were using the revamped Yelp and what they were looking for. The company still holds these get-togethers, but you can keep things simple and do it via social media. 
 
That’s one must-not-skip strategy exercise nowadays as brands are built through storytelling and connected customers want to get involved in a meaningful way. It means they want to share their stories, opinions and insights which are both relevant to your business and a pronounced assertion of their own self. So keep your finger on the social pulse and build your business around it to ensure crowd following.

9 Tech Makeovers That
Can Lure Festive Shoppers Back To Local Stores

<keyword id="6405378" type="General" weightage="20" keywordseo="gautam-singhania" source="Orion">Gautam Singhania</keyword>, Chairman and Managing Director of Raymond on Monday issued a statement to announce separation from his wife, <keyword id="201967" type="General" weightage="20" keywordseo="Nawaz-Modi-Singhania" source="Orion">Nawaz Modi Singhania</keyword>. Singhania wrote on X that Diwali is not going to be the same for him this year. "This Diwali is not going to be the same as many in the past. 32 years of being together as a couple, growing as parents and always being a source of strength to each other... we traversed with commitment, resolve, faith as along came the two most beautiful additions of our lives." "It is my belief that Nawaz and I will pursue different paths from here on... I am parting ways with her while we will continue to do what is the best for our two precious diamonds Niharika and Nisa," Singhania said in the post. He added that there has been a lot of rumour mongering and gossip around his family "fanned by not so well wishers". Earlier media reports said that Nawaz Modi Singhania, wife of Gautam Singhania, was allegedly stopped from attending her husband's Diwali party in Thane, last week. Nawaz Modi Singhania reportedly recorded the video of the incident which has gone viral. In the video, Nawaz can be heard saying that she was standing outside JK Gram. Nawaz Modi Singhania alleged that she was invited for the party but now she was not allowed to enter the premises, as per media reports.

Raymond's Gautam Singhania announces separation from wife Nawaz Modi Singhania

<ul class="summary-list"><li>At least 132 people were killed when a suspension bridge collapsed in Gujarat, India.</li><li>More than 400 people plunged into the Machhu River as authorities continue searching for survivors.</li></ul>A suspension bridge in Gujarat in western India collapsed and killed at least 132 people on Sunday, <a href="https://www.reuters.com/article/india-accident-bridge-idAFKBN2RQ068">local government officials told Reuters.</a> Local authorities continue to look for survivors as over 400 people had plunged into the river below."The death toll in the bridge collapse incident has gone up to 132. The search and rescue operations are continuing," NK Muchhar, a senior official, told the wire on Monday. He added that the death toll is expected to rise.A video posted by local news channel News24 showed the exact moment the footbridge collapse into the Macchu River, as hundreds of people were celebrating Diwali, a Hindu festival. The footage showed people smiling and chatting when the cables suddenly snapped, causing them to fall into the river. Another video posted on Twitter by News24 showed dozens of people hanging on the collapsed bridge, some of whom attempted to climb the structure. Bystanders can be heard shouting and screaming, as sirens blared in the background.Indian Army personnel were deployed to conduct search and rescue operations, as national disaster management and emergency teams continued to look for missing people.In a Twitter post by the news agency ANI, several photos showed army personnel in boats sifting through marshland. One photo showed dozens of orange boats cruising through the river tracing survivors. Gujarat state minister Brijesh Merja told local television station NDTV that at least 17 people were sent to a hospital and were undergoing treatment, <a href="https://edition.cnn.com/2022/10/30/asia/india-bridge-collapse-intl/index.html">per CNN's report.</a> Indian Minister of Parliament Mohanbhai Kalyanji Kundariya told NDTV that children were among the fatalities, as cited by CNN.A photo taken by Reuters on October 31 showed Indian Army personnel carrying bodies on a stretcher as search and rescue teams in boats continued to look for survivors.<div type="image" title="Army soldiers carry the body of a victim after a suspension bridge collapsed in Morbi." height="2482" width="3309" msid="95199168" hostid="261" sizebytes="642606"></div>The footbridge was built during British colonial rule in the 19th century. It had been closed for half a year undergoing renovations and was only opened to the public recently, <a href="https://www.reuters.com/article/india-accident-bridge-idAFKBN2RQ068">according to Reuters.</a> The state of Gujarat had lodged a criminal complaint against the maintenance agency in charge of the bridge, <a href="https://timesofindia.indiatimes.com/city/rajkot/morbi-bridge-collapse-gujarat-police-fir-books-bridge-maintenance-agency-for-culpable-homicide/articleshow/95196656.cms">per The Times of India,</a> citing Gujarat Home Minister Harsh Sanghavi.Another photo by Reuters showed dozens on people gathered at the base of the bridge the day after it collapsed. <div type="image" title="People gather as rescuers search for survivors after a suspension bridge collapsed in Morbi town." height="2620" width="3493" msid="95199169" hostid="261" sizebytes="999958"></div>Gujarat Chief Minister Bhupendrabhai Patel said in a <a href="https://twitter.com/Bhupendrapbjp/status/1586731282578694144">Twitter post</a> on October 30 the state government would be giving each family of the deceased around 4 lakh, or $500, in compensation. He added that each injured person would be receiving around $600 in compensation.Indian Prime Minister Narendra Modi said in a <a href="https://twitter.com/narendramodi/status/1586729348748410880">Twitter post</a> on October 30 that he was "deeply saddened by the tragedy at Morbi.""Talked to Gujarat Chief Minister Shri @Bhupendrapbjp and other officials about this. Relief and rescue operations are going on in full swing and all necessary assistance is being provided to the affected," Modi wrote in Gujarati.

Photos and videos show the deadly moment a suspension bridge collapsed into a river in India, leaving survivors clinging to shredded cables

New Delhi, Feb 12 () DTH operator DishTV on Wednesday said it was "cautious but optimistic" about improvement in its liquidity situation and is in touch with its lenders. The Essel Group-controlled firm, which on Wednesday reported a net loss of Rs 66.77 crore for the October-December quarter, expects to get alternative credit facilities to finance regular capital expenditure (capex) to normalise the utilisation of cash flows towards debt repayment going forward. DishTV India has paid part of the overdue loan amount and is "confident of clearing the balance overdue" by the end of this month, the company said in a post-earnings statement. According to the company, the debt and interest payment obligations, which fell due after the particular incident of non-service, have also been fulfilled on time and payments overdue to creditors are also being made as per the respective plan agreed with them. "We are cautious but optimistic about improvement in our liquidity situation. We are in regular touch with lenders and hope to get alternative credit facilities to finance regular capex so as to normalise the utilization of cash flows towards debt repayment going forward," said DishTV India Group CEO Anil Dua. In the absence of fresh credit availability, Dish TV had already been drawing on its internal cash accruals to fund essential capital expenditure for a significant period of time, it added. "A subsequent default in the payment of its short-term loan amounting to Rs 250 crore led to a downgrade of its short-term banking facilities to 'CARE D' by Care Ratings Ltd. The default, which was the result of a temporary cash shortfall further impacted the company's aggressiveness to target available customers in the market," the firm said. The eagerly awaited third quarter did not turn out to be the typical "star performer of the fiscal" as consumer sentiment remained cautious. "Dish TV India witnessed tapering subscriber acquisitions in the period after Diwali. This was despite a good start to the third quarter and an expectation that the second half of the fiscal should be much stronger than the modest first half," it added. The firm said that considering that the first half of the financial year also witnessed a macroeconomic overhang, the third quarter faced the additional burden of complications arising on the cash flow front at the company. Realising that the short term may be riddled with macroeconomic challenges, DishTV India is focused on creating subscription packages that top the value for money quotient, it added. "I can see the silver lining clearly and that is the fact that we have a strong subscriber base. Also, notwithstanding multiple video viewing platforms in the market today, television in its traditional form is not going anywhere. We continue to invest in the business with that belief," Dua said. He also added, "The result is that both DishTV and d2h continue to be the preferred choice of TV subscribers in their respective markets." KRH HRS

Cautious but optimistic about improvement of liquidity situation: DishTV

In the backdrop of rising competition from <keyword id="6354427" type="CITY" weightage="20" keywordseo="Apple">Apple</keyword>’s <keyword id="3045245" type="UNKNOWN" weightage="20" keywordseo="iPhone7">iPhone7</keyword> and <keyword id="6355629" type="CITY" weightage="20" keywordseo="Google">Google</keyword>’s <keyword id="576817" type="ORGANIZATION" weightage="20" keywordseo="PIXEL">Pixel</keyword> smartphones, <keyword id="10591" type="CITY" weightage="100" keywordseo="Samsung">Samsung</keyword> is expected to launch its Galaxy Note 7 two days before Diwali, on October 28. 
 
Samsung had planned an early launch on September 02 but did not materialise after several countries started reporting fire incidents. 
 
Following the smartphone blasting incidents, Samsung recalled all 2.5 million phones sold globally and offered replacements with new phones, delaying starting India sales. 
 
But now, Samsung has replaced all the smartphones and as per reports, the new ones will carry a green battery icon indicating 'safe-to-use' and markings on the box. 
 
ET quoted sources saying in India, about 20,000 bookings were made for the model, though some of which were cancelled after the blast incidents and the resultant delay. But customers who had retained their bookings will be serviced first. 
 
Meanwhile, Diwali time will be crucial for Samsung as Apple and Google have already launched their smartphones. 
 
"With Google coming in, competition will increase in the premium segment. For someone looking for a flagship, they have few choices, and iPhone customers won't go to Android. Samsung is going through a phase where people are really concerned," Anshul Gupta, research director at Gartner, told ET. 
 
Companies time product launches during the festive season to make in more money. 
 
(Image: Reuters)

Samsung may start selling Note 7 from Oct 28 as competition rises from iPhone7 and Pixel

<ul><li>The Goods and Services (GST) collection for October crossed ₹1 trillion with 6.7 million businesses filed their GST returns in FY18. </li><li>The government expects the tax collections to continue rising in the coming months with the onset of the festive season. </li><li>The southern state of Kerala, in particular, exhibited an extraordinary growth of 44% in GST collection followed by the states of Jharkhand, Rajasthan, Uttarakhand and Maharashtra. </li><li>The Indian <keyword id="6355261" type="UNKNOWN" weightage="20" keywordseo="finance-minister">Finance Minister</keyword>, <keyword id="42575" type="PERSON" weightage="20" keywordseo="Arun-Jaitley">Arun Jaitley</keyword>, attributes the success of GST to lower rates, higher compliance, having only one tax and negligible interference by taxation authorities. </li></ul>India’s biggest indirect tax reform with the implementation of the <keyword id="6359833" type="UNKNOWN" weightage="20" keywordseo="Goods-and-services-tax">Goods and Services Tax</keyword> (GST) only recently completed its first year, and come October, its <a href="https://economictimes.indiatimes.com/news/economy/finance/gst-collections-cross-the-1-lakh-crore-mark-in-october/articleshow/66457681.cms">collections have crossed ₹1 trillion</a>. While the success of the tax is often debated, October’s collections are a 6.6% higher than that of August. India’s Finance Minister, Arun Jaitley, attributes the success of the tax to reduced incidences of tax evasion and a higher degree of compliance. 
 
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 In fact, in October, ₹6.7 million businesses filed their GST returns. The ₹1 trillion threshold was initially breached in April, after which collections have consistently been above ₹900 billion but never quite reaching that mark again. The Indian government expects that this time around tax collections will increase further with the festive season just around the corner. Aside from Diwali, Christmas and New Year’s, it’s also wedding season when consumer demand typically increases. The Ministry of Finance also added that the revenue in October pertains to the sales activities for the month of September. In the coming months, the government is hopeful that the increase in demand for consumption will lead to a rise in revenue at an even faster rate. So much so that it’s confident about meeting the <a href="https://www.livemint.com/Companies/209TWMGXqbauGBcvFmiv6K/GST-collection-rises-in-September-still-short-of-Rs-1-trill.html">fiscal deficit of 3.3%</a> of its <keyword id="6354971" type="DEFINITION" weightage="20" keywordseo="gross-domestic-product">Gross Domestic Product</keyword> (GDP). State by state Kerala tops the list of ‘extraordinary growth’ with respect to its GST collection with a 44% contribution to total tax deposits across India. The southern state was followed by Jharkhand, Rajasthan, Uttarakhand and Maharashtra contributing 20%, 14%, 13% and 11% to the total tax collection, respectively. The<a href="https://economictimes.indiatimes.com/news/economy/finance/gst-collections-cross-the-1-lakh-crore-mark-in-october/articleshow/66457681.cms"> total gross GST</a> revenue collection in October constitutes Central GST of ₹164.64 billion, state GST of ₹228.26 billion, IGST of ₹534.19 billion and cess amounting to ₹80 billion . While the tax regime has yielded positive results for a select few states — Mizoram, Arunachal, Manipur, Nagaland, Sikkim and Andhra Pradesh — others have faced a<a href="https://indianexpress.com/article/business/economy/gst-collections-cross-in-october-5429010/"> shortfall in revenue</a> ranging from a mere 3% to a whopping 42% in states like Punjab and Himachal Pradesh. The GST system in India may have avoided inflation from setting in and widened the tax base, but basic obstacles like registration and compliance are still in play.

India’s biggest tax reform hits ₹1 trillion in October, expects collections to rise with the festive season rolling in

A few days back, we told you about a <a href="http://www.businessinsider.in/Bollywoods-own-Battle-of-the-Titans-coming-up-soon/articleshow/47800930.cms">battle of titans</a> that <keyword id="143" type="CITY" weightage="100" keywordseo="Bollywood">Bollywood</keyword> box office was to see on Eid 2016. Two of India’s biggest superstars, <keyword id="1671" type="PERSON" weightage="100" keywordseo="Shah-Rukh-Khan">Shah Rukh Khan</keyword> and Salman Khan, were ready to release their upcoming movies, <a href="http://www.businessinsider.in/Raees-teaser-How-Shah-Rukh-Khan-loves-to-tease-his-fans/articleshow/48109350.cms">Raees</a> and Sultan, respectively, on the same day. 
 
However, in the latest development that is being heard, Salman Khan has shifted the release of Sultan to Diwali 2016, thereby avoiding what could have been the <a href="http://www.businessinsider.in/Crunchingnumbers-behind-the-Shahrukh-vs-Salman-rivalry/articleshow/48113069.cms">biggest possible clash</a> at the box office. 
 
Shah Rukh and Salman, who were once very close friends and has starred together in Karan Arjun, a cult-classic, had turned foes after things went sour between them a few years back. However, it was at Salman’s sister Arpita’s wedding that Shah Rukh broke the ice and went to his old friend’s abode to bless Arpita, whom he later addressed as his own little sister. 
 
Ever since then, there have been several instances of these two Khans showing off their freshly renewed friendship to the world. While Shah Rukh <a href="http://www.businessinsider.in/Guess-who-released-Salmans-first-look-in-Bajrangi-Bhaijaan/articleshow/47430828.cms">released the first look</a> of Salman’s movie <a href="http://www.businessinsider.in/Why-is-Bajrangi-Bhaijaan-unlike-every-other-Salman-Khan-movie/articleshow/48112256.cms">Bajrangi Bhaijaan</a> on Twitter, Salman was also seen praising SRK at some events. 
 
When asked about the possible clash on the ticket counters, SRK had said that they both were now friends and it would be profitable for both of them to come together. However, looking at the possible losses that both of them could actually face because of divided audience, Salman decided to convince his producers to shift the release date to Diwali. 
 
However, there is more to it than what meets the eye. This was not the first time that their movies were to release together. In 2006 as well, we saw a similar clash when Salman’s Jaan-e-mann released with Shah Rukh’s Don, and the box office clearly ruled in the favor of the latter, making the former a forgettable unfortunate incident. 
 
Even though Salman has <a href="http://www.businessinsider.in/Bajrani-Bhaijaan-releases-tomorrow-How-Salman-Khan-has-reinvented-himself-over-the-decades/articleshow/48097880.cms">reinvented himself well</a> in all these years and now enjoys a guaranteed success with every release, it still isn’t sure whether both of them can stand a clash with each other or not. This could also be the reason that the producers have shifted to call off this clash. 
 
Another thing that needs to be noticed is that this is the first time that Shah Rukh and Salman would be releasing their movies on Eid and Diwali, because up until now, it’s always worked the other way around. While Salman releases his movies on Eid, Shah Rukh prefers to choose Diwali to release his movies and tap the market. 
 
Well, looks like 2016 would be a great year to watch out both the Khans, given the developments that both these movies are showing every now and then. 
 
Image courtesy: <a href="http://timesofindia.indiatimes.com/photo/45426902.cms">IndiaTimes</a>

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9 Tech Makeovers That Can Lure Festive Shoppers Back To Local Stores

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Photos and videos show the deadly moment a suspension bridge collapsed into a river in India, leaving survivors clinging to shredded cables

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