You Searched For "Customer service training" and got 19 results
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1 min read
Marc Benioff says AI and humans are now indistinguishable in customer service
Customer service is seen as one of the sectors where AI could have the biggest impact.
Beatrice Nolan
5 mins read
Hosts have ruined Airbnb with excessive fees, high demands, and bad customer service, travel experts say
Airbnb has had a fall from grace. It revolutionized the vacation industry, but is now plagued with …
Lindsay Dodgson
1 min read
Wells Fargo launches Transgender Persons Hiring Program in India
Building on the programme's initial pilot with its 2022 cohort of 13 individuals hired in its techn…
PTI
4 mins read
That old Photobucket account you haven't touched in years could soon be licensed to train AI
Remember that old Photobucket account? You might want to log in. The public photos could soon be li…
Katie Notopoulos
26 mins read
Immigration and Customs Enforcement has kept its use of deadly force secret. Until now.
Immigration and Customs Enforcement has kept its use of deadly force secret. Exclusive documents re…
Lila Hassan
3 mins read
Verizon sees early success using generative AI to answer questions from business customers
Verizon's generative AI reduces the workload for its agents by summarizing calls, giving prompts, a…
Erica Sweeney
3 mins read
Olympic athletes get stuck after sabotage shuts down French trains
A series of arson attacks was carried out on high-speed rail lines leading to Paris the night befor…
Polly Thompson
2 mins read
Some fast-food restaurants in the US are paying workers in Asia and Africa to take customers' orders via video call
Rather than finding workers locally, some fast-food restaurants in the US are paying cashiers on di…
Grace Dean
4 mins read
I worked at Erewhon, a high-end grocery store, for a year. Here are 6 things I wish customers knew.
As a former Erewhon employee, I wish customers knew their smoothie orders take time and certain emp…
Mykel Pay
7 mins read
10 AI applications for companies that want to streamline their business and improve customer experiences
Explore how businesses are using AI to revolutionize the customer experience through automation, ro…
Freya Graham
2 mins read
Emirates has launched a new service that will let customers charter small private jets from Dubai
While the Phenoms are private jets, they have actually been used as pilot training aircraft for the…
Taylor Rains
2 mins read
Apple says it didn't train its fancy new AI models on your personal data
Apple assures users it doesn't use their personal data to train its AI.
Jordan Hart
5 mins read
Is Big Tech wrong to train AI models on 'messy' public data? A chat with synthetic data evangelist Ali Golshan.
Ali Golshan, cofounder and CEO of synthetic data platform Gretel, says using synthetic data to tra…
Lakshmi Varanasi
2 mins read
High-skilled customer service workers given an AI assistant saw 'close to 0' boost in their productivity
An AI-tool wasn't much help to high-skilled workers, according to a study of more than 5,000 custom…
Sindhu Sundar,Madison Hoff
2 mins read
Zoom says it won't use your calls to train AI 'without your consent' after its terms of service sparked backlash and prompted people to talk about ditching the service
The company updated its terms of service to say that users must consent to the content of their cal…
Sarah Jackson,Aaron Mok
2 mins read
Wendy's customers could soon order from an AI chatbot at its drive-thru that's been trained to recognize customer lingo like 'biggie bags' and 'JBC'
A Wendy's executive said the new AI chatbot is "as good as our best customer service representative…
Sawdah Bhaimiya
2 mins read
A European airline is buying train tickets for its customers on a 108-mile journey to encourage passengers to fly less
KLM's CEO told Politico "we are moving our customers from plane to train" as the airline buys ticke…
Pete Syme
1 min read
Taylor Rains
8 mins read
Inside ID.me's torrid pandemic growth spurt, which led to frantic hiring, ill-equipped staff, and data-security lapses as the company closed lucrative deals with unemployment agencies and the IRS
Identity verification service ID.me won dozens of government contracts during the pandemic. Staff d…