You Searched For "Customer satisfaction" and got 19 results
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8 mins read
How America stopped caring about quality and learned to embrace 'customer satisfaction'
Why your inbox is overflowing with questionnaires asking you to rate your experience on a scale of …
Adam Rogers
1 min read
Walmart and Target are gaining ground on Costco in customer satisfaction
While Costco still holds the top spot, its score remains unchanged as its two biggest competitors e…
Dominick Reuter
5 mins read
Customer service hubs: Entering the golden age with Gen-AI and tech-driven solutions
In an era where customer experience is a primary business differentiator, the role of service hubs …
2 mins read
Hybrid work model boosts employee productivity, career growth and loyalty to company, Stanford study concludes
COVID-19 has changed the way the world works, quite literally. About 100 million people worldwide n…
1 min read
Marc Benioff says AI and humans are now indistinguishable in customer service
Customer service is seen as one of the sectors where AI could have the biggest impact.
Beatrice Nolan
2 mins read
Bhavish Aggarwal's OLA Electric says it has resolved 99% customer complaints after receiving CCPA show cause notice
Ola Electric says that it has resolved 99.1% of the 10,644 complaints filed by the Central Consumer…
5 mins read
Hosts have ruined Airbnb with excessive fees, high demands, and bad customer service, travel experts say
Airbnb has had a fall from grace. It revolutionized the vacation industry, but is now plagued with …
Lindsay Dodgson
3 mins read
Verizon sees early success using generative AI to answer questions from business customers
Verizon's generative AI reduces the workload for its agents by summarizing calls, giving prompts, a…
Erica Sweeney
2 mins read
Enraged shoppers are seeking 'revenge' on companies as customer service satisfaction erodes
The National Customer Rage survey shows that customer service is getting worse. Many consumers are …
Alex Bitter
3 mins read
NICE's CEO says AI is 'the ultimate alchemist' that can transform customer-experience solutions
The customer-experience-software company NICE is investing in AI to reduce workload and increase cu…
Erica Sweeney
3 mins read
J.D. Power ranked airlines across 3 fare classes according to its annual customer satisfaction survey see the results
While JetBlue may be The Wall Street Journal's lowest ranking airline, it's the top pick among cust…
Taylor Rains
2 mins read
From good to great: How SaaS shapes the customer engagement of tomorrow for consumer brands?
The conversation delved into the significance of generative AI in enhancing customer experienc…
4 mins read
Customer satisfaction dips for Indian brands in the CX journey: Havas CX report
Havas CX shows customer experience is most meaningful when it combines the best functional service …
1 min read
Alaska Airlines is passenger's new favorite airline according to a new customer satisfaction survey. See how US airlines ranked, from worst to best.
Alaska Airlines topped the customer satisfaction chart, scoring 81 on a 100 scale, six points highe…
Bianca Giacobone
8 mins read
The 20 best large airports in the US, according to travelers
J.D. Power revealed its 2021 North America Airport Satisfaction Study on Wednesday, naming Louis Ar…
Taylor Rains
1 min read
Home Depot says its $1 billion boost to wages has already improved customer satisfaction and worker safety – a bright spot in an otherwise gloomy Q1
The home improvement chain says the additional investment in labor is locked in, even as Home Depot…
Dominick Reuter
8 mins read
The 20 best of the largest airports in the US, according to travelers
J.D. Power revealed its 2021 North America Airport Satisfaction Study on Wednesday, naming Miami In…
Taylor Rains
2 mins read
United CEO says ultra-low-cost airlines like Frontier are 'going out of business' thanks to poor customer service and a 'flawed' business model
In a candid interview, United Airlines' CEO criticized cheaper competitors like Frontier and Spirit…
Taylor Rains
2 mins read
Costco's average customer shops there at least twice per month and spends around $100 on each visit
Costco's typical customer is a woman in her sixties who earns $60K, shops 30 times per year, and sp…