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5 mins read
Customer service hubs: Entering the golden age with Gen-AI and tech-driven solutions
In an era where customer experience is a primary business differentiator, the role of service hubs …
3 mins read
Here’s how Tata CLiQ transformed service advisor experience and improved first-time resolution rate by 15%
For Tata CLiQ, the flagship digital commerce initiative of the Tata Group, that definition is qu…
3 mins read
Microsoft’s new tools use AI to simplify business tasks like customer support, marketing, supply chain, and more
In a blog post, Emily He, Corporate VP of Business Applications Marketing at Microsoft, clarified t…
3 mins read
The ABC of engaging with customers
Priya Patankar - Head of Communications at PhonePe shares what a good CRM program should ideally do
2 mins read
What is Yammer? Everything to know about Microsoft's exclusive social network for businesses
Yammer is a social network for businesses built into the enterprise editions of Microsoft 365, lett…
Dave Johnson
9 mins read
Organisations that didn’t invest in MarTech tools will perish: Capgemini’s Sarika Naik
Sarika Naik, Chief Marketing Officer & Chairperson, Diversity – India, Capgemini tells us what chan…
4 mins read
90% of surveyed CMOs of leading companies will have marketing automation tools by end of 2021: Report
More than 70% of the CMOs use sales intelligence platforms to connect with customers
2 mins read
Here's a look at new retail-leasing software from proptech unicorn VTS - it's the startup's big bet on bringing a CRM approach to filling vacant space
Brookfield Ventures in May led a $90 million funding round for VTS. Brookfield has also purchased m…
Alex Nicoll
5 mins read
DIGITAL HEALTH BRIEFING: Amazon, Berkshire, JPMorgan crown CEO of health venture - Salesforce targets payers with CRM suite - Breach exposes 270,000 patients' records
This attack adds to several others that have already occurred in 2018 and highlights a growing conc…
Nicky Lineaweaver
3 mins read
Facebook is taking aim at email and direct mail marketing with new tools and features it's bringing to Messenger
Video is a growing area for Messenger and the app reported that 410 million people connect over vid…
Lauren Johnson
3 mins read
Salesforce just announced a bunch of new tools to help businesses know everything about their customers across sales, service, and marketing
The problem that it's trying to solve, Salesforce says, is that poor customer service comes when a …
Paayal Zaveri
3 mins read
Here's what financial advisers say is the most overhyped wealth tech, and what tools they think will actually help them in the next 5 years
John Mathews, who leads UBS's private-wealth management and ultra-high-net-worth business for the A…
Rebecca Ungarino
3 mins read
10 free marketing tools for early stage entrepreneurs
On the off chance that you don't have the monetary allowance
to hire/outsource a top-level marketin…
7 mins read
Inside a high-stakes tech transformation at real-estate giant RE/MAX, which is building tools to attract and keep more agents after a recruiting slump
Two months later, the partnership was dissolved. A Redfin press release said that RE/MAX withdrew f…
Alex Nicoll
7 mins read
AT&T is finally revealing its new tools to reinvent the way TV ads are sold - but it needs other networks to play along
For decades, TV advertisers have bought advertising through upfront, negotiated deals. In turn, net…
Lauren Johnson
4 mins read
Here's Why Top Brands Must Do Something About Their Terrible Social Media Customer Service
The full report provides in-depth analysis and detailed data on these trends, including ten charts …
John Heggestuen
4 mins read
Have Pinterest, Foursquare And Groupon Peaked?
Have Pinterest, Foursquare And Groupon Peaked? (Inc) One of the biggest social media strategy chal…
Heather Leonard
4 mins read
Feeling stuck at a job you hate? Here are 4 ways to unstick your career.
A former VP of HR at Microsoft shared what to do when you feel stuck at work and can't quit. It's m…
Chris Williams
4 mins read
I was shocked to be laid off from my tech job — but I quickly realized it was a dream come true
This former Snap employee was laid off and left the country 1.5 weeks later to travel and explore t…
Robin Madell
3 mins read
From Salesforce to Air India, here are the companies that are using ChatGPT
ChatGPT, the AI chatbot developed by OpenAI, has recently become one of the most popular tools for …