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The impact of mobile phone service tariff hike was evident in July with <keyword id="19896911" type="General" weightage="20" keywordseo="Reliance-Jio" source="keywords" meta.keywordsubtype="org" meta.entityname="Reliance Jio" meta.hostid="261" meta.entityid="Reliance Jio">Reliance Jio</keyword>, Bharti <keyword id="19896909" type="General" weightage="20" keywordseo="Airtel" source="keywords">Airtel</keyword>, <keyword id="19899016" type="General" weightage="20" keywordseo="Vodafone-Idea" source="keywords" meta.keywordsubtype="org" meta.entityname="Vodafone Idea" meta.hostid="261" meta.entityid="Vodafone Idea">Vodafone Idea</keyword> reporting loss of customer base, which resulted in an overall decline in <keyword id="20781077" type="General" weightage="20" keywordseo="telecom-subscribers" source="keywords">telecom subscribers</keyword> in the country. Reliance <keyword id="19906886" type="General" weightage="100" keywordseo="Jio" source="keywords">Jio</keyword>, Bharti Airtel and Vodafone Idea increased their mobile service plan rates in the range of 10-27 % in the first week of July. Airtel and Vodafone Idea have more than doubled their entry-level mobile rates in the last 2-3 years to Rs 199 that comes with 28 days validity. State-run <keyword id="19970536" type="General" weightage="20" keywordseo="BSNL" source="keywords" meta.keywordsubtype="org" meta.entityname="BSNL" meta.hostid="261" meta.entityid="BSNL">BSNL</keyword> was the only player that added new subscribers and led the market in terms of new net customer addition, according to a monthly subscribers report released by the Telecom Regulatory Authority of India on Friday. According to the report, BSNL added over 2.94 million mobile subscribers in July. Bharti Airtel lost 1.69 million mobile subscribers which was highest among its peers. Vodafone Idea and Reliance Jio lost 1.41 million and 758,000 mobile subscribers, respectively. Overall, the telecom subscriber base in the country declined marginally to 1,205.17 million in July from 1,205.64 million in June. North East, Maharashtra, Rajasthan, Mumbai, Kolkata, Tamil Nadu, Punjab, Bihar, West Bengal, UP East, Haryana, Andhra Pradesh telecom circles recorded decline in mobile customer base post the hike in mobile services rates. The wireline or the fixed line connections segment increased by about 1% to 35.56 million in July from 35.11 million in June. Reliance Jio led the fixed-line segment with addition of over 480,000 new subscribers. It was followed by Bharti Airtel which added over 136,000 new subscribers, VMIPL 12,413, Vi 11,375, Tata Teleservices 3,971 and Quadrant added 12 new fixed line customers. BSNL was the biggest loser in the segment. The state-run firm lost 134,000 fixed line customers and its sister concern lost 56,454 customers. The broadband customer base in the country increased to 946.19 million at the end of July from 940.75 million in June. Top five players accounted for 98.42% of total broadband connection in the country. Reliance Jio led the chart with 488.63 million <keyword id="23252277" type="General" weightage="20" keywordseo="broadband-customers" source="keywords">broadband customers</keyword>, Airtel with 284.03 million, Vodafone Idea with 126.72 million, BSNL with 29.61 million and Atria Convergence with 2.26 million. Bharti Airtel led the machine-to-machine cellular mobile connections with 28.46 million subscribers accounting for 53.02 % market share.It was followed by <keyword id="21892784" type="General" weightage="20" keywordseo="vodafone-idea-limited" source="keywords">Vodafone Idea Limited</keyword>, Reliance Jio Infocomm Limited and BSNL with market share of 27.71 %, 13.68 % and 5.58 % share respectively.

Jio, Airtel, Vi record customer loss post tariff hike, BSNL becomes only gainer in July

In what would become India’s largest telecom merger, <keyword id="15492" type="CITY" weightage="20" keywordseo="Vodafone">Vodafone</keyword> India and Idea Cellular is pushing for individual tower sale at the earliest. The two telecom majors, according to Economic Times news report, have mandated Morgan Stanley and <keyword id="189016" type="CITY" weightage="20" keywordseo="Bank-of-America-Merrill-Lynch">Bank of America-Merrill Lynch</keyword> to finalize buyers for their towers. Vodafone India has 11,000 odd towers in India, while Idea has 9,900 captive towers. The merger will likely be completed by 2018. Once done, Vodafone-Idea would become the biggest telecom company in India, while the current market leader <keyword id="6354287" type="CITY" weightage="20" keywordseo="Bharti-Airtel">Bharti Airtel</keyword> will be pushed back. The ET report also says that Vodafone has asked Morgan Stanley to figure out potential buyers for its 42% stake in <keyword id="6375231" type="COMPANY" weightage="20" keywordseo="Indus-Towers">Indus Towers</keyword>. This tower company is a three-way joint venture between Vodafone, Bharti Infratel and Idea. Earlier Vodafone UK had kept Indus Towers outside the proposed <keyword id="4322447" type="UNKNOWN" weightage="100" keywordseo="vodafone-india-idea">Vodafone India-Idea</keyword> merger.

Vodafone India-Idea merger on fast track: Individual towers to be sold at the earliest

New Delhi, Apr 15 () Telecom operator Bharti Airtel has appointed Rahul Vatts as the chief regulatory officer of the company. He will report to Gopal Vittal, managing director and chief executive officer – India and South Asia of Bharti Airtel, according to sources. When contacted, a company spokesperson confirmed the development. Sources meanwhile said, Vatts will lead the regulatory function and implement practices that comply with the regulatory framework across all lines of business. Prior to this, Vatts was with Vodafone Idea Ltd., where he was executive vice president - Regulatory and Corporate Affairs. He comes with over 25 years of experience and has previously worked with Idea cellular and AT&amp;T. He has been part of many industry associations and standardization bodies. MBI SHWSHW

Airtel appoints Rahul Vatts as chief regulatory officer

<a href="http://www.businessinsider.in/searchresult.cms?query=Reliance+Jio+&amp;sortorder=effectivedate">Reliance Jio</a> Infocommm is blaming its rivals <a href="http://www.businessinsider.in/searchresult.cms?query=Bharti+Airtel&amp;sortorder=effectivedate">Bharti Airtel</a>, <a href="http://www.businessinsider.in/searchresult.cms?query=Vodafone+India+&amp;sortorder=effectivedate">Vodafone India</a> and <a href="http://www.businessinsider.in/searchresult.cms?query=Idea+Cellular&amp;sortorder=effectivedate">Idea Cellular</a> for not providing enough <keyword id="3809800" type="UNKNOWN" weightage="100" keywordseo="points-of-interconnection">points of interconnection</keyword> (PoIs), which is worsening the <keyword id="2819282" type="UNKNOWN" weightage="100" keywordseo="Call-drop-issue">call drop issue</keyword>. 
 Even though <keyword id="15491" type="COMPANY" weightage="100" keywordseo="Airtel">Airtel</keyword> said it will provide additional PoIs, <keyword id="3576212" type="UNKNOWN" weightage="100" keywordseo="Reliance-Jio-Users">Reliance Jio users</keyword> are having a tough time to make calls. <keyword id="6354504" type="UNKNOWN" weightage="100" keywordseo="Reliance-Jio">Reliance Jio</keyword> officials told ET, “We hope Airtel, Vodafone India and <keyword id="6354924" type="PERSON" weightage="100" keywordseo="Idea-Cellular">Idea Cellular</keyword> will enhance the PoIs sufficiently to meet their license obligation of QoS (quality of service) with immediate effect and maintain these parameters on an ongoing basis.” 
 
<a href="http://www.businessinsider.in/searchresult.cms?query=Mukesh+Ambani&amp;sortorder=effectivedate">Mukesh </a><a href="http://www.businessinsider.in/searchresult.cms?query=Mukesh+Ambani&amp;sortorder=effectivedate">Ambani</a>-led Reliance Jio said that the No.1 telecom company, didn't act "for the last several weeks" on the Jio's periodic requests for more PoIs. 
 
"Necessary details have been provided to Airtel from time to time, highlighting the urgency of the requirement and the impact on Quality of Service parameters. However, no action was taken for the last several weeks, resulting in non-compliance of TRAI regulation on quality of service which mandates that POI congestion should not affect more than 1 call in every 200 calls made," Jio told ET. 
 
According to Jio, out of every 100 over 75 calls from Jio networks have failed. More than 22 crore calls made from Jio networks to Airtel networks have failed and around 52 crore calls in total, made from Jio to the three major operators - Airtel, Vodafone India and Idea Cellular, have failed. 
 
"<a href="http://www.businessinsider.in/searchresult.cms?query=RJIL&amp;sortorder=effectivedate">RJIL</a> has been raising the issue of insufficient POIs as anti-competitive aimed at hindering the entry of a new operator. We have repeatedly appealed to the incumbent operators to create a fair and reciprocal framework of coopetition that is good for India and good for Indian customers," Jio told ET. 
 
"Voice traffic on its (Jio's) network is in line with industry trends and as expected for any new operator in the early days of operations of any new operator, there are more outgoing calls than incoming calls," Jio told ET. Further adding it said, “that the telco's outgoing traffic was less than two calls per customer per hour even during peak traffic period - spread across all operators - which requires only a reasonable number of PoIs.”

Reliance Jio users experience over 52 crore call drops, blame it on Airtel, Vodafone and Idea

<ul><li>The Department of Telecommunications has allowed the raising of the FDI limit in <keyword id="41511" type="CITY" weightage="20" keywordseo="idea">Idea</keyword> from 67.5% to 100%. </li><li>This paves the way for the merger of Idea and <keyword id="15492" type="CITY" weightage="20" keywordseo="Vodafone">Vodafone</keyword>, creating India’s largest <keyword id="6354776" type="COMPANY" weightage="20" keywordseo="Telecom">telecom</keyword> operator with over 430 million subscribers. </li><li>Prior to the final greenlight, however, the DoT needs Vodafone and Idea to clear around ₹57 billion in one-time spectrum charges. </li></ul>India’s telecom market is all set for another disruption. The Department of Telecommunications (DoT) has approved a 100% foreign direct investment (FDI) into the homegrown Idea Cellular, paving the way for its merger with Vodafone’s Indian subsidiary. The merger was first announced in March 2017. The combined entity - Vodafone Idea Limited - will become India’s largest telecom operator, by market share and subscribers, unseating <keyword id="15491" type="COMPANY" weightage="20" keywordseo="Airtel">Airtel</keyword> in the process for the first time in a decade. It will reportedly command a 37% share of the market and have over 430 million subscribers. Up until now, Idea had a FDI limit of 67.5%. The limit had to be raised to 100% in order for the merger to go through. This also includes the complete foreign ownership of Idea’s subsidiaries - Idea Cellular Infrastructure Services and Aditya Birla Telecom. Vodafone will own a 45% stake in the combined entity. Meanwhile Idea’s shareholders will take a 29% stake and Aditya Birla Group, Idea’s parent, will own 26%. The company will be run by Balesh Sharma, the current chief operating officer of Vodafone India. The Idea-Vodafone merger comes amid a wider trend towards consolidation in the telecom sector. Bharti Airtel is in the process of purchasing the Indian operations of Telenor. One last approval However, before all this can go through, DoT needs Vodafone and Idea to clear around ₹57 billion in one-time spectrum charges (OTSC). As per the mergers and acquisitions policy for the telecom sector, all spectrum dues need to be cleared ahead of a merger. The companies might be able to challenge this in court, but will still need to provide a bank guarantee to get the DoT’s approval. The merger is slated for completion within the next few months. The managing board of Idea has called for a meeting <a href="https://economictimes.indiatimes.com/markets/stocks/news/idea-to-become-vodafone-idea-plans-to-raise-rs-15000-crore/articleshow/64417846.cms">later in June</a> to consider all the requirements for the merger, including the name change and a proposal to raise ₹150 billion worth of debt capital. Despite its large size, it won’t exactly be smooth sailing for the combined entity. Domestic rivals Airtel and Reliance <keyword id="2003276" type="PERSON" weightage="20" keywordseo="Jio">Jio</keyword> will put up a tough fight for control of India’s telecom sector, which is currently characterised by heavy price competition and loss leadership.

Idea and Vodafone are a step closer to becoming India’s largest telecom operator

Leading Indian telecom companies like Bharti <keyword id="15491" type="COMPANY" weightage="100" keywordseo="Airtel">Airtel</keyword>, <keyword id="15492" type="CITY" weightage="100" keywordseo="Vodafone">Vodafone</keyword> India, and <keyword id="41511" type="CITY" weightage="100" keywordseo="idea">Idea</keyword> Cellular, along with other players like Aircel and Telenor, are hoping for better consumer engagements over <keyword id="6354632" type="COMPANY" weightage="100" keywordseo="Social-media">social media</keyword> channels like <keyword id="6354576" type="CITY" weightage="100" keywordseo="Facebook">Facebook</keyword> and <keyword id="6354616" type="CITY" weightage="100" keywordseo="Twitter">Twitter</keyword>, so that they can find better and easier methods to talk to customers, address their problems and find solutions. 
 
For this, they are using data analytics and web-crawling tools so that they can understand customer behaviour in a better manner, while being engaged with them in a two-way social conversation. This would also help them in creating customised products for their customers. 
 
With new rival <a href="http://www.businessinsider.in/Indias-richest-man-just-launched-the-worlds-largest-4G-LTE-network/articleshow/53967346.cms">Reliance Jio</a> already starting to threaten their position in the industry, it has become all the way more important for them to value their customers so that they don’t get more chances to shift. 
 
Also read: <a href="http://www.businessinsider.in/Airtel-and-Vodafone-react-on-launch-of-Mukesh-Ambanis-Reliance-Jio/articleshow/53977315.cms">Here’s what Airtel and Vodafone have to say to Mukesh Ambani on Reliance Jio's big bang entry</a> 
 
"Social media strategy is crucial for any brand and being a pioneer, we do it differently across Facebook, Twitter and Instagram platforms," Bharti Airtel's chief brand officer Rajiv Mathrani told <a href="http://economictimes.indiatimes.com/tech/internet/airtel-vodafone-idea-to-focus-on-fb-twitter-to-improve-consumer-experience/articleshow/54010207.cms">ET</a>. "By using social media insights, we have been able to optimise our interactions and move beyond responding to truly engaging customers," Mathrani added. 
 
Also read: <a href="http://www.businessinsider.in/Reliance-Jio-has-triggered-tariff-battle-Idea-Vodafone-to-strike-back-with-attractive-pricing/articleshow/53975089.cms">Reliance Jio has triggered tariff battle; Idea, Vodafone to strike back with attractive pricing</a> 
 As per consultancy firm TNS, social media has evolved as an inherent part of <keyword id="1956555" type="UNKNOWN" weightage="100" keywordseo="Consumer-engagement">consumer engagement</keyword>, given that 94% of connected consumers in India use Facebook, Twitter and Google+. 
 
Also read: <a href="http://www.businessinsider.in/Mukesh-Ambanis-AGM-speech-on-Jio-prices/articleshow/53959501.cms">How Mukesh Ambani's AGM speech cost other telcos thousands of crores in 45 minutes</a> 
 
<a href="https://www.rivaliq.com/blog/wp-content/uploads/2014/11/Screen-Shot-2014-11-14-at-12.36.42-PM.png">Image source</a>

Social media comes to the rescue of Airtel, Vodafone, and Idea’s consumer engagement

New Delhi, Feb 3 () Industry body COAI on Monday said timely resolution of AGR payment timeline is critical for telecom companies as it will offer them clarity on decision-making, future investment path and year-end audits.
 The Cellular Operators' Association of India (COAI) further said it will continue to engage with the Telecom Department on outstanding issues despite the disappointment on Budget not outlining any big-bang relief for the sector, but added that discussions will happen once there is a clarity on outcome of modification petition on payment timelines for statutory dues.
 "Quick resolution of the matter is important for telecom companies as it would provide certainty in decision-making. Also, since we are approaching the end of the financial year, that clarity is required for annual audit and financial tabulations for the full year," COAI Director General Rajan Mathews told .
 Bharti Airtel, Vodafone Idea, and Tata Teleservices have jointly filed a modification application in the Supreme Court seeking more time to pay statutory dues. The plea came after SC dismissed review petition of telecom companies on Adjusted Gross Revenue (AGR) dues.
 As many as 15 entities owe the government about Rs 1.47 lakh crore in past dues -- Rs 92,642 crore in unpaid licence fee and another Rs 55,054 crore in outstanding spectrum usage charges.
 The Supreme Court, in October last year, had upheld the government's position on including revenue from non-core businesses in calculating the annual AGR of telecom companies, a share of which is paid as licence and spectrum fee to the exchequer.
 Old telecom operators Bharti Airtel and Vodafone Idea are expected to take major hit on payment of statutory dues to the government.
 In the case of Bharti Airtel, the liabilities add up to nearly Rs 35,586 crore, of which Rs 21,682 crore is licence fee and another Rs 13,904.01 crore is spectrum usage charge dues (not including the dues of Telenor and Tata Teleservices).
 Airtel, which recently raised USD 3 billion through Qualified Institutional Placement (QIP) and convertible bonds route, is scheduled to announce its third quarter results on Tuesday.
 Vodafone Idea, which is staring at unpaid statutory dues of Rs 53,038 crore, including Rs 24,729 crore of spectrum dues and Rs 28,309 crore in licence fee, has already warned of shutdown if no relief is given.
 Most of the remaining liability is with state-owned BSNL/MTNL and some of the shut/bankrupt telecom companies. MBI RVK

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Jio, Airtel, Vi record customer loss post tariff hike, BSNL becomes only gainer in July

PTI

Vodafone India-Idea merger on fast track: Individual towers to be sold at the earliest

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Airtel appoints Rahul Vatts as chief regulatory officer

PTI

Reliance Jio users experience over 52 crore call drops, blame it on Airtel, Vodafone and Idea

BI India Bureau

Idea and Vodafone are a step closer to becoming India’s largest telecom operator

Dilsher Dhillon

Social media comes to the rescue of Airtel, Vodafone, and Idea’s consumer engagement

BI India Bureau

Timely resolution of AGR issue important for clarity on decision-making, telcos' annual audit: COAI

PTI

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