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<ul><li>The year 2020 has been an unprecedented one, but it's been a great teacher. </li><li>And as we inch closer to 2021, we at Ad and Media Insider, want to enter it with a few learnings from 2020 that will help us navigate 2021 better.</li><li>In our latest series, we look at different industries to understand what was 2020 like for them and to crystal gaze into the upcoming year, and identify some of the trends that will set the tone for 2021. </li><li>In our first story, we discuss how Public Relation firms are helping Indian companies navigate the coronavirus pandemic and some of the trends that would take the centre stage in 2021. </li></ul>2020 is coming to a close and what a year it has been! It’s been a year full of ups and downs, triumphs and defeats, good and bad PR stunts. As brands stepped back from overt selling and their communication focused on making consumers feel more comfortable with the changing environment due to COVID-19, they finally started understanding the importance of Public Relations. The industry has finally taken on newfound importance and is in a position to spearhead brand creativity rather than being consigned a supporting role. During the COVID-induced lockdown, CEOs of all companies were scrambling as they tried to manage internal damages and address their stakeholders’ concerns. However, 2020 has given brands an opportunity to prove that they are doing good by their employees and society. Marketing campaigns had to be done with genuine sincerity, compassion and humanity but treading that line between genuine and opportunistic has been a difficult task and many brands turned to their Public Relations firms to navigate the challenges. Throughout 2020, the headlines were dominated with COVID-19 coverage and the media industry was hungry for positive stories. Brands that managed to offer a light-hearted story that felt genuine, were recognised in the industry and won their consumer trust by being in the news, which is where public relations came into play. At a time when how companies treat their employees could affect their ability to attract and retain stakeholders and a slightest miscommunication could damage their public image for years, PR will play a key role in 2021. So, while 2020 was PR’s year to shine and 2021, as experts predict, will be when PR flourishes. We reached out to experts to understand what kind of role will PR play in 2021. Here is what they said: <keyword id="2606" type="PERSON" weightage="20" keywordseo="Dilip-Cherian">Dilip Cherian</keyword>, Consulting Partner and Founder, Perfect Relations: <div type="image" title="Dilip-Cherian1" msid="79956585" hostid="261"></div> Among the many big changes expected in the world of Corporates in the coming year, is the new recognition of the power of dynamic messaging. This is a complex business but simply put, it's the ability to listen and respond on multiple platforms simultaneously. Static messaging will gradually wither away and more dynamic messaging will instead dominate. Voice may be the new surprise entrant. Modulated, translated and if needed enhanced, watch for how this changes, communication techniques this next year. <keyword id="644283" type="PERSON" weightage="20" keywordseo="Archana-Jain">Archana Jain</keyword>, Managing Director, PR Pundit: <div type="image" title="Archana Jain - Horizontal" msid="79956641" hostid="261"></div> No one knows what a post-Covid-19 world might look like, but what companies, brands and institutions have done to support jobs, communities and societies in rebounding successfully, will be with us for quite some time. The time has come to make capitalism better. Companies, brands and institutions of all kinds must connect with their communities through truthful, authentic human acts. PR in 2021 will have to guide organisations to exhibit authenticity, help articulate and manifest the purpose of the organisations as an extension of their values, and then communicate this to both internal and external audiences. Purpose-driven customer playbook has to be adopted to demonstrate true purpose. Brands are going to be left behind if they don’t have purpose. Thus we have to broaden our definition of what makes the world better. We have to put a human face on campaigns that leverage cultural flashpoints to form an emotional connection with consumers. It is an opportunity for companies to take action that matters — to help solve real societal challenges." Ameer Ismail, President, Lintas Live, MullenLowe Lintas Group: <div type="image" title="Ameer Ismail" msid="79956668" hostid="261"></div> REIMAGINE AND COLLABORATE The PR agency ecosystem has been in need of a significant evolution for some time in order to keep up with rapidly changing realities. There has been a complete shift in the media landscape and the pandemic has further accelerated this change, especially the move to everything digital. More consumers are searching for information and sharing opinions online than ever before. Shifts we had imagined happening over a period of years have panned out over months! Even though the ecosystem has known about these big changes, this sudden shift in momentum has caught many in the PR agency off guard. All this has made the need for reimagining PR agency models even more critical. There have been so many attempts to get this right for PR firms but this year was the first time many management teams and leaders in the industry have had a chance to actually think this through and some have taken bold action. This is giving rise to innovations that weren’t even imagined before. We already are seeing such wonderful hybrid work models emerge as completely new opportunities for employees; this is just the beginning. The next big issue is the scramble of PR agencies to be everything, and to expand offering with allied competencies like creative, experiential and social media capabilities. Agencies can be good at what they do, not at everything they would like to do! Therefore, in my view, new collaborative models will emerge fueling a more consolidated agency ecosystem of partnerships that will be centered around client needs and consumer truths. <keyword id="3573569" type="PERSON" weightage="20" keywordseo="Akshaara-Lalwani">Akshaara Lalwani</keyword>, CEO &amp; Founder, Communicate India: <div type="image" title="Akshaara Lalwani, Founder, Communicate India pic 1" msid="79956676" hostid="261"></div> “In the midst of every crisis, lies great opportunity,” said Albert Einstein and this year has taught us just that if nothing else. As the world went through rapid modifications, we identified the need to better understand the evolving milieu of clients and markets across sectors. Throughout history, the crisis has caused paradigm shifts and galvanized new innovations to suit the new order. In such situations, it is critical to have a young and proactive workforce that is agile, talented and willing to go the extra mile. With a strong understanding of traditional media one also needs to adapt to new age media and strategy to deal with the constantly changing competitor landscape. Market intelligence is imperative to build and sustain client relations especially in a world where one needs to navigate uncharted waters like social distancing and remote working. Tarunjeet Rattan- Managing Partner, Nucleus PR: <div type="image" title="Tarunjeet Pr" msid="79956683" hostid="261"></div> The PESO (Paid-Earned-Shared-Owned) model has been whispered about in the shadows for the last couple of years. With the current state of the media industry, this work and business model of working will come out of the fringes and take prominence. PR professionals will have to upskill and evolve with the model if they don’t want to finish familiar. Sonam Shah, Founder and CEO, Treize Communications: <div type="image" title="Sonam Shah - horizontal" msid="79956698" hostid="261"></div> The year 2020 has surely seen an upward trend in the demand for PR services and clients too have started realizing the value of earned media and the long-term benefits of having a sustainable PR strategy in place. This demand is definitely going to continue in 2021 and one of the key trends I foresee is the importance of Focused PR. With the media landscape evolving drastically, and the consumption patterns of news changing rapidly, agencies will have to come up with a Focused PR approach to provide value of money to clients. Since ROI is not easily measured in Public Relations services, and budgets are stringent, following a Focused PR strategy will be a win-win for both sides. Having a Focused PR strategy implies two things: Concentrating on building thought-leadership and expertise in the respective field and/or concentrating on any campaign and getting media coverage around it. Transparency and clarity will be very important and PR agencies will have to come up with time-bound solutions, with a focus on long-term strategy.

Public Relation trends to look out for in 2021

<ul><li>Streaming services grew at 50-60% during the pandemic, now it’s fallen to around 13%.</li><li>Ad supported models and new regional players are disrupting the market.</li><li>Higher acquisition and production costs and churn are troubling players who are seeing effects of slowdown.</li><li>The original content that’s streaming on OTTs is also falling into a rote, say consumers and film-makers. </li></ul>The year 2020 was a watershed year for many industries, as lockdowns put enormous restrictions on people. Ramesh Bharadwaj was stuck at home waiting for the pandemic to end. To pass time and keep his mind off crazy thoughts, the 27-year-old script writer started watching web series. And he subscribed to more and more OTT platforms to keep himself occupied. “Last year (2022), I realized that I had the big three — Prime, <keyword id="128682" type="General" weightage="20" keywordseo="netflix" source="Orion">Netflix</keyword> and <keyword id="2739840" type="General" weightage="20" keywordseo="hotstar" source="Orion">Hotstar</keyword>, and one more Telugu OTT. I was spending over ₹5,000 a year on these services. When I came to senses, I retained two and cancelled the rest,” he told Business Insider India. Bharadwaj joins the list of many people who are cutting down on the number of OTT subscriptions. Apart from costs, the screen-time has drastically reduced after they started stepping out after the pandemic. Binge watching is no more in vogue — which is taking the shine off the growth rates of OTT players compared to the pandemic. The ‘cool factor’ goes poof The dullness that’s seeped into the OTTs is not just because of screen fatigue and too many options. The ‘alternate’ content that’s made streaming cooler than TV, is also fast waning. Akshay Bardapurkar, CEO and Founder, Planet Marathi too says that people are moving away because there is nothing exciting to watch. “People want to devote their free time to watching OTTs but the quality of content post-Covid is not up to its mark. You don’t subscribe to OTTs for one series or a movie, you need continuity and that’s seen a downfall post-Covid,” he adds. Bharadwaj too tells that he is watching a lot less of streaming services because there’s nothing exciting to watch. “The last time I enjoyed a series was Khakee and Panchayat Season 2,” he sighs. Experts also say that all the web series are sounding and looking the same too. “The thriller genre is overdone on OTT and they’re falling into a rote. In order to make people watch the next episode, they’re having to invent ‘kicks’ in each episode and extend a story that can be told in 1.5 hours to 4-4.5 hours across eight episodes,” Indrani, a documentary filmmaker tells Business Insider India. “They’re nothing more than sophisticated soaps,” she opines. The growth curve has flattened In 2023, the number of people using OTT platforms increased by 13.5%. While it’s still double-digit growth, it’s nowhere close to the 50-60% seen during the pandemic. OTT players call these reduced growth numbers as signs of stabilization and maturity. “The curve has flattened over time. This had to happen. But we at Hoichoi are seeing some pockets of high growth,” Soumya Mukherjee, COO of regional language OTT player Hoichoi tells Business Insider India. The business is moving but at a much slower pace. “Now, the (OTT) growth is more organic, influenced by factors like cheaper data, content variety and the widespread availability of digital platforms. The fervour witnessed during the pandemic-induced surge has mellowed down to a more gradual pace,” said Sameer Jain, managing director of Primus Partners. Bharat binges but on AVOD model All in all, 423.8 million Indians watch content on an OTT platform. An average user holds 2.8 subscriptions each. And India has over 100 million paid subscriptions in India. Most of the new subscribers are coming from non-metroes. “Metropolitan areas and some smaller urban centers are showing signs of saturation, experiencing minimal growth. Notably, smaller towns and rural areas, where only 23% of the population is engaged compared to the national average of 34%, are driving this growth,” Jain tells Business Insider India. This new-growth patch for OTT is coming at a new business model – AVOD or advertising-based Video on Demand. Popularized by Jio Cinema which offered Indian Cricket World Cup for free with ads, the model involves some ‘free content’ and some ‘premium’ offerings behind a paywall. The large OTTs, which disrupted linear TV, are now being disrupted. “A clear structural disruption for the India content/telecom ecosystem may lead to early consolidation signs for India OTT, strain on global OTT giants (behind the paywall), and India OTT shifting to free offerings,” says Karan Taurani, media sector analyst at Elara Capital, says in a note. Mushrooming and churn During its high-growth phase, many new and regional players have mushroomed thanks to low-entry barriers. India now has over 47 OTT platforms across languages like Haryanvi etc in addition to multiple options in South languages. “The acquisition cost of new customers is very high, and their churn is also very high,” Archana Anand, chief business officer of ZEE5 Global said at an event in November. The average cost of customer acquisition for an OTT platform currently ranges from ₹250 to ₹650, as per Jain. “The growth rate of paid subscriptions decreased by about 20% in 2022 from its peak during the pandemic. Moreover, users are now frequently activating and deactivating subscriptions,” he sums up. Mukherjee too says that there would be consolidation in the sector. “A lot of newer and smaller players will survive only on the aggregator model. And large players and established language players will be able to go on independently,” he believes. Even when it’s becoming difficult to acquire customers, OTT players are having to spend heavily on new shows. In 2022, where spending on original shows alone ranged from $600-700 million, which does include the cost of acquiring movies etc. Most OTT players are now stuck between a rock and a hard place — having to keep churning out new and interesting content for viewers who are not swelling as fast. (This is an article in the ‘Boom to Bust’ series which will discuss post-pandemic trends.)

Boom2Bust: Streaming services slip after their pandemic-highs

The <keyword id="4106334" type="General" weightage="20" keywordseo="msme-exchange" source="Orion">MSME Exchange</keyword> 3.0 is just around the corner and it promises to be bigger and better, reinforcing the significance of <keyword id="6358354" type="General" weightage="20" keywordseo="msme" source="Orion">MSME</keyword>s in our society and how they are the driving force behind our economy. Let's get on to what you can anticipate from Day 1 of the MSME Exchange without further ado. At 4:30 pm, the opening remarks on policies that support MSME growth and ease of doing business will take place. Sivasubramanian Ramanan, Chairman and Managing Director of SIDBI, will share insights on how small enterprises help the Indian economy expand. We put the focus on the policy effort to promote ease of doing business by supplying quicker loan outlets and programmes to boost the MSME sector. And perhaps even more crucially, the necessity to digitise the loan process in order to strengthen the ecosystem and remove obstacles. Following this strong start, Sameer Jain will deliver the keynote address. He will discuss how important it is to support MSME growth for the $5 trillion economy. He is the CEO and founder of Net Solutions Head and the Nasscom SME Council's SME Council. Don't miss the panel discussion at 4:50 p.m. IST if you're an entrepreneur eager to discover how to scale your business. Rahul Kothari, CBO at Razorpay, Lakshminarayan Swaminathan, CXO of Meesho's Supply Growth, and Kapil Thirani, Senior Director at Flipkart are on the panel and they discuss the social e-commerce revolution and how technology will help Indian SMEs become global success stories. We also shine the spotlight on India's solopreneurs, one such company is ChakiPeesing. The co-founder of ChakiPeesing, Rajeev Khera, will get candid about how his company used technology and digital channels to grow from 100 clients to over 5,000 in the NCR region in just two years. [Register here: <a href="https://www.businessinsider.in/msme-exchange-2023">https://www.businessinsider.in/msme-exchange-2023</a>] And from there, things only get better. Next up we have a panel discussion with leading women at 5:30 pm IST. Tune in because you'll get to hear about the success stories of women overcoming barriers in entrepreneurship across many industries. Our panelists are Kanika Tekriwal, founder and CEO of Jetsetgo Aviation, Naiyya Saggi, co-founder of the Good Glamm Group and founder &amp; CEO of Babychakra, and Hardika Shah, founder and CEO of Kinara Capital. These women have worked arduously to establish new growth trajectories, and comprehend what motivates people's passions, and the difficulties they encounter. They will elaborate on ways even to bridge these gaps. Don’t miss out! You can then tune in for a entrepreneurship 101 session with Ankur Warikoo, an educator, and content creator, at 6:10 p.m. IST. To add to that, we have Bharat Sethi Rage Coffee's CEO and Founder share his thoughts on creating a long-lasting brand and his learnings along the way. We're almost closing but only after we discuss why we are all here in the first place--to understand the future of SMEs. The pandemic underscored the importance of small businesses embracing digital transformation in order to not only survive but thrive in today's environment. We will have Archana Vohra, Director of Small and Medium Business India, and Meta deliver the closing remarks on how to keep pace with a dynamic and evolving marketplace and Meta’s role in driving entrepreneurship. If you don’t want to miss out on any of this action, register now on this link: <a href="https://www.businessinsider.in/msme-exchange-2023">https://www.businessinsider.in/msme-exchange-2023</a>

We're almost there! Here's what to expect from Day 1 of The MSME Exchange 3.0

<ul><li>Sonu Sood recently received UNDP’s Special Humanitarian Action Award.</li><li>He has emerged as a knight in shining armour and been applauded for his humanitarian work to send thousands of stranded migrants back home during the lockdown. </li><li>His rising affinity on social media has also helped him get popular in the brandverse. </li><li>We speak to experts to find out if the recognition from UNDP will finally help get Sonu Sood longer brand deals and bigger brands now. </li></ul>Sonu Sood, who plays an antagonist in most of his movies, is becoming India’s hero in real life. On September 30, he was honoured with the Special Humanitarian Action Award by the United Nations Development Programme for his selfless efforts to help people in challenging times. In the beginning of the lockdown, Sood and his team launched an initiative called #GharBhejoAbhiyaan that helped thousands of migrants who were longing to come back home. He later launched #<a href="https://twitter.com/PravasiRojgar?ref_src=twsrc%5Etfw%7Ctwcamp%5Etweetembed%7Ctwterm%5E1286322666580742144%7Ctwgr%5Eshare_3&amp;ref_url=https%3A%2F%2Fwww.socialsamosa.com%2F2020%2F08%2Fsonu-sood-campaigns-endorsements-through-the-lockdown%2F">PravasiRojgar</a> to help jobless migrants find a job and restore their livelihoods. He sent a few smartphones to students in Haryana who couldn’t afford online classes and helped students stranded across the globe return to the country safely. Soon, newspapers made special cartoons on him to celebrate the knight in shining armour and #Isupporttheherosonusood started trending on Twitter. It is for his philanthropic work that Sood is becoming popular even in the brandverse. Indian brands like Pepsi, Lay’s, Tata Tea Premium, Stayfree India, Edelweiss Tokio Life, Godrej Interio, WhiteHat Jr, ZEE5, to name a few, have approached him to help spread awareness on different social causes. Even in his brand work, Sood has spoken about the importance of wearing a mask, recognising everyday warriors around us, supporting local craftsmen, etc. Since he acted like a ‘Vighnaharta’ during the lockdown, Mangaldeep Agarbatti also approached him during the festival of Ganesh Chaturthi. Sonu Sood’s relief efforts for the migrants during the COVID-19 lockdown earned him praise from all quarters. He emerged a hero for his selfless, kind-hearted efforts for the community. It was due to his selfless image and uniqueness that brands started capitalizing on his growing popularity. Ergo, his brand value is also increasing subsequently. According to media reports, Sood is worth $17 million. However, it was only in early September that Acer signed a long-term deal with him. Sharing why the brand decided to on-board Sood, Sooraj Balakrishnan, Head-Marketing, Acer India said, “Apart from his exemplary work in cinemas where he is a well-renowned actor cutting across India, Sonu Sood has stood out in 2020 as an example of selfless service and humanitarian work that positively impacted and benefited thousands, if not lakhs of people in need during the pandemic. His contribution to empowering people echoes with Acer India’s brand mantra of empowering people through technology.” Balakrishnan agreed that Sood’s rising popularity is an indication that the consumers are looking for honest and real work now. He said, “People are looking for brands and public figures who have a purpose to make positive changes with honest and real work. Glamour alone will not sell and people like Sonu have really used his position for the good of people. I can vouch for his humbleness, genuine passion to help, and dedication to the cause during my interactions with him. Acer is proud to have him as our brand ambassador and we wish him more recognition for his work.” Apart from trust, caring, empathetic, relatability, and style, Kalyan Ram Challapalli, Chief Strategist and Founder, WolfzHowl Strategic Instigations, said one should also note his Bollywood-led personality attributes to evaluate him as a brand endorser. he is known for a good body (with muscles etc;), a sense of style (fashion) etc Challapalli said, “Brand Sonu Sood can also include attributes of health, fitness, style and fashion. In addition to this whether it is his “Arundhati” (Telugu – Tollywood Blockbuster) villain portrayal or other such south movies, he also has some traction in South Indian Movies and hence South of India as well (usually not a easy feat for a character artiste to achieve). Hence, Sonu Sood as brand ambassador represents trust, empathy, style, fitness and a pan-national appeal. But with the masses. Hence categories he can be used as a brand ambassador for are possibly: Agri-Fintech, Micro-Finance, Health Foods, Sports and Fitness Categories, Fashion category etc; But at a mass and masstige segments level.” Keeping these attributes in mind, Challapalli said that he can endorse brands in mass and masstige categories. “He can also represent “return to roots” desi culture brands across consumer segments. As a brand ambassador he can take “Ayurvedic or Indian natural products based health - Immunity” to both the higher economic strata consumers and the lower economic strata consumers. He can also be a good brand ambassador for democratisation of Insurance, or home loans, or even mutual funds to the masses and to ‘Bharat’,” said Challapalli. Sonu Sood’s social currency Harish Bijoor, Brand-Strategy expert and Founder, Harish Bijoor Consults Inc pointed out that the audience on social media is looking for real heroes now. Bijoor said, “Sonu Sood is the new hero. The new hero of a new generation that is driven more by social media accolades than traditional media praise. Social media seems to recognise the real star as opposed to the promoted star. This works for Sonu Sood. He and his image is pushed by an army of social media participants who chase the real as opposed to the made up.” Sood has 7.3 million followers on Instagram and 4.1 on Twitter. He became the talk of the town during the lockdown. As a result, his popularity on Google Search also peaked. The top searched topics included Sonu Sood Help, Sonu Sood Scholarship, <keyword id="10031923" type="PERSON" weightage="20" keywordseo="sonu-sood-helpline">Sonu Sood Helpline</keyword>, Sonu Sood hotel juhu, <keyword id="10031921" type="UNKNOWN" weightage="20" keywordseo="sonu-sood-net-worth">Sonu Sood net worth</keyword> 2020. <div type="image" title="sonu sood google trends" msid="78414547" hostid="261"></div> During the period of January to September 2020, Sood was the most searched term in Dadra and Nagar Haveli, Andhra Pradesh, Arunachal Pradesh, Jharkhand, Uttrakhand, Telegana respectively. <div type="image" title="india-map" msid="78414550" hostid="261"></div>(Values are calculated on a scale from 0 to 100, where 100 is the location with the most popularity as a fraction of total searches in that location, a value of 50 indicates a location which is half as popular.) Sood’s impact on brand’s social image How will getting someone like Sonu Sood, who is a humanitarian influence, help how people look at a brand? Archana Jain, Founder and MD, PR Pundit, said, “The COVID-19 pandemic has had a deep impact on consumers. Consumer attitudes are changing. New socio-economic behavioural patterns are being witnessed. Global discourse centered around purpose and ethics is taking centre stage and scoring high on relevance in an increasingly values-driven world. An association with Sonu Sood therefore helps brands raise their bar on trust and dependability. Brands are able to foster a meaningful connection with the informed and empowered consumers and attach themselves to the value proposition of humaneness (demonstrated by his philanthropic work).” On how brands are looking for rays of hope in unsung heroes, Jain added, “Universally, people seek heroes in times of distress. With the heightened interest around all-things COVID-19, many brands have been shining the spotlight on heroes who have contributed selflessly for the betterment of society. Some have singled out the unsung warriors and some acknowledged personalities. Sonu Sood will always be remembered as the knight in shining armour who came to save thousands in need in their bleak times.” N Chandramouli, CEO, TRA Research said, “When someone achieves popularity by the work done, a reputation builds around the person - which is transmitted beliefs about respect. This transmitted belief spreads as more many hear about the person, also driving the person to try and achieve greater heights. Brands are self-centered in their approach, and naturally do not take Sonu Sood as an ambassador because of their philanthropic nature, but instead so that his 'goodness' rubs on them too. He has already been seen as a 'messiah', and even non-migrant travel or food based requests come to him, sometimes for books for education or to help a poor farmer's family. Since he has been open and accessible to most such requests, he has become an icon for the poor and needy. This is suff is like a movie-story, and he, the hero who is a do-gooder for society. Brands may not use him in PR too directly, primarily because it will not be appropriate to be seen directly promoting a brand by talking about it. Instead, advertising is slightly more distanced from PR, and therefore his presence as a brand's ambassador, is something that will look more appropriate. PR, as we often say, is essentially a trust building tool, and for Sonu, he has already built all the trust by demonstrating firmness of action.” Will recognition from UNDP help get Sonu Sood more brand deals now? Chandramouli said that Sonu Sood will be now known internationally, which might help him get more brand recognition. He said, “With UNDP's award he joins an exclusive group of international actors in different UN awards who have contributed to society beyond their call of duty, and his name will become more global. He will also come in the consideration sets of international brands which are looking at India as one of their key markets. Being a household name in India, brands will be able to reach their consumers through his endorsements.” Challapalli said that Sonu Sood will get more brands now. However, he is more likely to be approached by massy brands than aspirational.

As Sonu Sood wins a UNDP award, will we see a jump in his brand value?

<ul><li>2021, a year full of controversies saw brands turning to <keyword id="255227" type="General" weightage="20" keywordseo="public-relations" source="Orion">Public Relations</keyword> and Communications experts to save their reputation and regain consumer trust.</li><li>We look back at how PR evolved in 2021 and catch up with a few experts to discuss the trends that lie ahead.</li></ul>This year, we witnessed many brands become a victim of the boycott culture on social media and each of them adopted a different Public Relations and Communications strategy; while some decided to give in to the pressure, pulled off campaigns and maintained a low profile to cushion the blow, a few others stood their ground and fought back. Gone are the days where a brand could hope for social media controversies to die a natural death and wait for consumers to move on. Now, a small tweet can snowball into a boycott trend and a little bad PR move can cause a company’s stocks to plummet drastically or lead to a huge amount of audience permanently boycotting a brand. At the same time, some experts also advise that brands should not feed the trolls. So, in a year that saw numerous controversies, Public Relations and Communications experts proved their prominence yet again. They acted as the brand's anchor when needed and also helped them reach the shore successfully through tumultuous seas. During the initial stage of the lockdown, <keyword id="562730" type="General" weightage="20" keywordseo="pr-agencies" source="Orion">PR agencies</keyword> had to think on their feet, engage with editorial media to help brands share their side of the story with interesting nuggets, offer positive stories, work on personalised pitches, ensure internal and external stakeholders were updated frequently with utmost honesty and transparency. PR experts also pushed brands to connect with their communities on a personal level through truthful, authentic human acts. The crisis also caused paradigm shifts in the industry and digital PR took the center stage. Experts were required to monitor trends in real-time, find various consumer touchpoints through social listening and offer predictive analysis. As we move forward, PR agencies are working towards expanding their offerings with allied competencies like creative, experiential and social media capabilities. They have also been helping brands to find the right balance between profit, people and the environment. So, the future of PR is in strong storytelling in the digital world. The future is also unpredictable and PR professionals can’t rely on annual calendars anymore. With the news cycle changing every day, PR experts are required to be more flexible and agile. We reached out to experts to look back at 2021, discuss a few trends that lie ahead in 2022 and understand what kind of role will PR play next year. Here’s what they had to say: Archana Jain, Managing Director, <keyword id="12776689" type="General" weightage="20" keywordseo="pr-pundit" source="Orion">PR Pundit</keyword> The sway of top celebrities has diminished as was the case back in the days. With the advent of digital and social media, people have begun to trust recommendations from peers far more. Audiences find authentic content or recommendations by actual consumers to be more honest and believable than other forms of promotions and advertising by brands. This is reason enough for brands to actively nurture a community of advocates. PR will be required to work with brands to shape and foster a community of brand advocates. A set of loyal and vocal customers who can help humanise the brand in addition to boosting brand appeal &amp; trust, promoting its products &amp; services to new cohorts, providing invaluable user-generated content (UGC), word-of-mouth recommendations, and social media chatter. Community-led storytelling is more acceptable and authentic rather than a direct brand-led communication. Community advocacy will need to be consciously harnessed and not left to chance. 2022 will see many more brands structure a meaningful brand advocacy strategy. Ameer Ismail, President, <keyword id="10059988" type="General" weightage="20" keywordseo="lintas-live" source="Orion">Lintas Live</keyword> My biggest takeaway from 2021 is that agency brands and professionals have learned to be resilient and this is based on the multitude of challenges everyone has faced. Smart PR agencies have managed to reinvent themselves with offerings that are built for new realities and collectively have made sure that the relevance of PR is as strong as ever. While a move to everything digital will continue and a lot has been spoken and written about that, I feel that ‘collaboration and consolidation’ will be one the most important trends in that will emerge in 2022. This will be fueled by a few factors, first, resources will be deployed judiciously and talent will continue to be in short supply, the churn agencies have been experiencing at mid and junior levels will continue in 2022. This will lead to a need for agencies to find collaborative ways to deliver on client briefs and they will tap the vast pool of independent talent and specialized agencies and we will see newer collaborative models emerge. Second, clients will be in a hurry to get solutions from agency partners that can get their brands back in the mindspace of consumers and other target audiences. They will want to deal with fewer, better established partners which will lead to a need for consolidation. Deepshikha Dharmaraj, Chief Executive Officer, <keyword id="8878758" type="General" weightage="20" keywordseo="genesis-bcw" source="Orion">Genesis BCW</keyword> If there is one word that will be at the centre of everything in 2022, it is ‘people’. With the world—India included—teetering between recovery and anxiety around ever-evolving COVID variants, people will need to be communicated with, engaged, assuaged, motivated, retained, developed, and more. These people include every stakeholder a company has—customers/consumers, employees, partners, the government, the community at large. And public relations is the only marketing discipline that touches all of them. Digital will continue to be the medium of choice, and within that, metaverse will be flavour of the year. While the Indian industry still has some distance to cover in that, there is curiosity about this next big thing. No matter what the medium though, the message will have to be aligned to the company’s purpose. And delivered creatively, with authenticity. Akshaara Lalwani, Founder &amp; CEO, <keyword id="3573568" type="General" weightage="20" keywordseo="communicate-india" source="Orion">Communicate India</keyword> Over the past decade, PR has been moving away from traditional business models towards a more holistic and integrated approach. Whether it is the shift from pure media relations to content or the migration from print to digital, there is a marked change in the way the PR landscape functions. In 2022, this trend will further solidify its presence. There will also be a blurring of demarcation lines between PR, marketing and advertising, digital and offline, eventually leading to PR &amp; Communication professionals to further value the importance of integrated communications. Agility and the ability to pivot will thus be key attributes that will enable the industry to thrive. Also, since the protracted fight against the pandemic still continues, companies and organisations need to prioritise responsible communication over all else. We live in a world where the spread of disinformation and misinformation is not uncommon, hence, agencies need to be able to work in tandem with their clients to help them steer a middle course between capitalistic desires and ethical communication. Mayank Sen, Co-founder, Moe's Art For the longest time, ‘content’ has been the flavour of the season. At first, it began as an accessory, gradually ruling as a king on a kingdom. In 2020, content and its marketing became an undeniable powerful tool for businesses of all sizes. The evergreen axiom of marketing – ‘delivering the right content, to the right people, at the right time’ – took a redefined meaning. And for the times to come, the fundamental aspect of the content ecosystem will be founded on a framework of a performance driven-model, driven by contextual marketing. Within the emerging framework, data and technology will take a strong precedence. The industry will focus on delivering optimal consumer experience while capitalising on the opportunities in hand. Attention will be paid to provide more personalised and relevant content. Measuring the performance will make sure that the experience is scalable. It will present a continuous assessment of how the content is performing, and from that perspective, make decisions on what to do with the content in the future. Measuring success, building a cohesive brand story, and fostering a transparent, interactive consumer loyalty will be the ‘WIN-WIN’ strategy for the year to come! Asif Upadhye, Director and The Dark Knight at <a href="http://www.sprd.co.in/">SPRD</a> If 2020 and 2021 have taught us anything, it’s that moving forward at a snail’s pace is undoubtedly the quickest way to get left behind. While pre-pandemic, the public relations and communications industry was already making significant strides in technology by analyzing data to craft a better customer experience, the pace of digital adoption and the advent of a digital-first PR approach have been accelerated. From my own experience, a key ingredient across PR strategies, content marketing, corporate communications, and media coverage that will rule the PR roost in 2022 is the crucial need to customize bespoke services and products, every step of the way. From unified communications (UC) that are employee-centric to personalizing media pitches, customization sits at the heart of nearly every PR and communications trend. Customers are growing tired of the ‘media universe’ and now look for frameworks based on behavioral and business insights that truly put their needs front and center. Eventually, this is what will separate the mediocre brands from the greats. Case in point, the State of PR 2021 report points to the fact that flexibility, agility and attention to detail when it comes to personalizing something as simple as a pitch email is 96% more likely to grab a journalist’s eyeballs, rather than sending out a generic email blast. While consumer habits and employee working patterns that have been developed over the past year and a half are likely to continue well into 2022, hyper-personalization will bear fruit and result in more contextualized communication and inevitably greater conversions.” <keyword id="10618036" type="General" weightage="20" keywordseo="tarunjeet-rattan" source="Orion">Tarunjeet Rattan</keyword>, Managing Partner, <keyword id="12776690" type="General" weightage="20" keywordseo="nucleus-pr" source="Orion">Nucleus PR</keyword> There are three very distinct trends that we will see in the coming year: <ul><li>While the models of working and mediums will undergo a change, what will remain strong is the need for strong storytelling. What will change however is the degree of authenticity in storytelling. It will take a hard turn towards stark reality …almost raw. Consumers want to know why the brand matters, why they should care about it and what is the brand impact? How are you adding value to the life of the consumer? Authentic storytelling will win over aesthetics.</li><li>The role of the founding or leadership team will become even more crucial. One cannot hide behind a faceless brand persona or logo anymore. You will have to put yourself out there to create a strong, credible and believable story about your brand that brings out its authenticity. This also brings in a lot more accountability that brands will have to guard their reputation on. Consumers want to pick up brands that walk the talk. You cannot be a CEO that promotes mental health and fire your agency on twitter. You cannot be talking about environmental sustainability and create a toxic work culture for humans. It just won’t fly anymore.</li><li>Community Building will take Center Stage. We saw a strong glimpse of this across 2020 and 2021. This will gain more ground in the coming year where communities around a brand vision will be created and drive conversation around a challenge.</li></ul>Sonam Shah, Founder and CEO, Treize Communications 2021 saw high demand in PR, especially in the area of influencer marketing. Brands, big and small, capitalised on this rising trend in the first half of the year. But, once the ASCI guidelines came into place from June 2021, there was a downward slip observed in the engagement. Instagram algorithms underwent a great uphaul as influencers had to win against AI algorithms. This phase again got brands and companies to focus on creating news and building brand recall. While demand has been high for PR, there have been some apprehensions also noticed when it comes to being out in the open/media. The second half of this year, saw print media come back, as newspaper circulation started, and people started reading it like before. This behavioural change instigated a need to be present in Print media, via editorial articles, and this will be the biggest trend in 2022. The need to present in Print media. Print media has always been a factor in bringing in trust and authenticity and clients do require to build that kind of strong trust within their stakeholders to continue businesses in a post-pandemic phase.

Trends that will dominate the PR industry in 2022

<ul><li><keyword id="6359039" type="PERSON" weightage="20" keywordseo="sourav-ganguly">Sourav Ganguly</keyword>, BCCI President and Former India Cricket Captain, suffered a mild heart attack last month.</li><li>Netizens happened to re-discover his old ad endorsing Fortune's Cooking Oil, which then triggered a slew of tweets and jokes with people questioning the effectiveness of the oil and also wondering how the brand will tackle this crisis. </li><li>On Valentine’s day, the brand published an honest print ad clarifying that there are many factors that can affect our heart's health.</li><li>We speak to PR experts to find out if communication like this is enough to win audiences over. </li></ul>After BCCI President and Former India Cricket Captain Sourav Ganguly suffered a mild heart attack in January 2021, Adani Wilmar’s Fortune rice bran cooking oil, that is endorsed by Ganguly, got caught in the middle of the crisis. Twitterati had re-discovered Ganguly’s old ad with Fortune Oil that said it is ‘a healthy for heart oil’ and the irony was not lost on people. They were also quick to jump to the conclusion that Fortune oil is unhealthy and its old ad even started making rounds on WhatsApp. To soften the uproar coming in its way, Fortune Oil deleted the ad from its official website and social media handles. It had also immediately released a media statement asserting that it would continue to work with Ganguly. <div type="twitter" handle="arifaajakia" handlename="Arif Aajakia" image="http://pbs.twimg.com/profile_images/1335345211610963969/_YB6QF_R_normal.jpg" favoritecount="191" retweetcount="18" status="Dada, get well soon. We love you. You are a tiger, you will come back roaring. @SGanguly99 https://t.co/F5rkPAlmNE" createdat="1609734280000" id="1345949241093586946"></div> <div type="twitter" handle="aliusmani" handlename="AYU" image="http://pbs.twimg.com/profile_images/1335760850393526272/u2_LBHPy_normal.jpg" favoritecount="1" retweetcount="0" status="@beastoftraal WhatsApp forwards are already making rounds 😀😀 https://t.co/ouMXMTxcwW" createdat="1609678780000" id="1345716459503161344"></div> Post that, netizens, including brand experts and consumers, had eyes on Fortune’s next move for it was going to take a lot of come out of this huge PR crisis and win its consumers’ trust back. As an FMCG brand that caters to a mass audience, how do you deal with this cloud of resentment coming your way on social media? Fortune Oil has given us a case study with its latest move. On Valentine’s Day, when the whole brandverse got mushy and there were hearts splashed across the newspaper ads, Adani Wilmar decided to have a heart-to-heart conversation with fans. It launched a personalised print ad penned by its ambassador Ganguly to clarify that there are multiple reasons that can affect one’s heart's health. <div type="twitter" handle="FortuneFoods" handlename="Fortune Foods" image="http://pbs.twimg.com/profile_images/1230878437541371904/69ad0EW2_normal.jpg" favoritecount="10" retweetcount="2" status="Dada made a healthy comeback, as he always does! Here's a 'heart' felt message from him on Valentine's Day. Let's h… https://t.co/Je2cGatoz8" createdat="1613277036000" id="1360808636755320837"></div> Titled, ‘Today seems like a good day to talk about the heart,’ the body copy read, "You don't expect a fairly young and fit person like me to have a heart-related ailment. But here's the thing, there are just too many factors that can affect our heart's health. One of them could be family history of heart ailments, as it was in my case." It further shared a few tips to keep one’s heart-healthy. In a personalised note, Ganguly openly talked about his heart condition and what consumers can learn from his episode. “Love your heart. Take good care of it,” he concluded. Fortune Oil appointed Ganguly as its brand face in 2020 to target mid-age people with its campaign ‘Welcome to the 40s,' which aimed to promote maintaining heart health and good lifestyle. The campaign backfired a year later and it was a blow hard to forget. However, when a brand faces a huge crisis related to their brand ambassadors such as this, the traditional PR advice is to maintain a low profile to cushion the blow. Adani Wilmar, on the other hand, decided to address the concerns and face the situation head-on. It also waited for the right amount of time to launch a piece of communication -- long enough to give its consumers some space to process the news and but not too long before it is a distant memory. And it seems to have won brand experts admiration. Albeit, will a brand ambassador coming to bat for a brand and talk about the health benefits it serves, be enough to regain its consumers' trust? Here is what experts had to say: Dilip Cherian, Founder and Partner, Perfect Relations: <div type="image" title="Dilip-Cherian1" msid="80928599" hostid="261"></div> There is no doubt that some response would have been expected from any consumer products company which is also substantially consumer-facing. So I guess, Fortune really didn’t have too much of a choice or perhaps was facing image pressures to explain its stance. This actually is one of the huge consequences of having an extremely popular and visible brand ambassador. The price you have to pay is often that, anything that happens to the ambassador actually happens to the company. So rather than entering a situation where a stent within the company would be necessary, I think that responding was smart. Opting for a print advertisement allowed the company to actually communicate at many levels. As we tell our clients today, owned media and paid media can be multiplied appropriately to reach the audiences you want in the ways you want. Taking a print advertisement was only one of the options. It could easily have been addressed far more cheaply and just as effectively by having this content put on the Fortune website. Would it have worked? The answer is yes, if properly promoted. Owned media can very often play the role that conventional media has played in recent times. This is one of the huge advantages that we have been able to get companies involved in understanding during the year of lockdown. Now that the advertisement is out, clever digital manipulation and propagation is the answer if that is done then the point will be well taken amongst many more stakeholders than just those who happened to read the print copy. The lessons a brand can learn from this are quite clear. There is no doubt that large consumer facing brands need to be conscious of who they choose as a brand ambassador and recognise that along with huge gains come the pains. The second lesson would be that responding is smarter than smarting in silence. Third lesson is that using your owned media would have been infinitely cheaper as a means of responding. Lesson four, clever use of social media and aggressive use of traditional media can very often multiply what you choose to put out on owned media. Archana Jain, Managing Director, PR pundit <div type="image" title="Archana Jain - Horizontal" msid="80932970" hostid="261"></div> There is no 'one size fits all' strategic response in a crisis; two identical scenarios can have different responses as they may be taking place at two different times, in two different domains, or with varied company cultures. A crisis always merits a response – as they say, 'Feed the shark before it feeds on you!" The key points to have got across swiftly would have been on how the company feels about the incident as its important to be humanly concerned, first, last and foremost. A lesson that brands can learn from this: When good health is the claim, it’s important to monitor the health of the brand ambassador just like insurance companies do each year of the insured. This was capture in the T of the HEART message in the advertisement Tarunjeet Rattan, Founder and Managing Partner, Nucleus and Co-founder of PRPOI <div type="image" title="Tarunjeet Pr" msid="80932780" hostid="261"></div> Absolutely, it was a good strategy. In fact, they should have done that when Sourav first got the attack. If I recall correctly a lot of personal branding experts at that point of time had recommended that Sourav drop the brand. On the other hand, they also urged the brand to take a stand and leverage this opportunity to educate everyone on the various causes of a heart attack. Fortune shied away from it at that point. To me, that was an opportunity lost. What if Sourav had not recovered. It would have ensured the loss of customer trust forever. Good that he did, and it gave the brand an opportunity to address it. It is great to see them take this up now and in such a sweet and toned down manner. In today's day and age, it does not work if you choose to lie low. Apart from it being a wasted opportunity to connect with your audience, the silence will backfire. Crisis needs to be addressed head-on with a smart strategy when the fires are the hottest. I do believe they've hit the sweet spot with a heartfelt message and on an appropriate day. Using a single medium is in line with their cautionary wait &amp; watch approach. Not too massive but at the same time reaching just about enough audiences. What I am sure they would have anticipated and counted on was that the same branding experts who pulled them up for not addressing the crisis earlier would be impressed enough or have an opinion either way to give them more space on their social media real estate. Lo and behold ! It worked out just as planned. Some lessons that brands can learn from this crisis and its management: Never ever waste a good crisis. Every crisis is an opportunity in disguise so use it. When you do choose to address it make sure you are aware of the circumstances around the crisis so that you can choose the right medium for the message. This awareness will help you use your budget wisely. Amplification is essential. Identify the people and channels who will be most apt for it before deciding on your response. Respond to a crisis with facts and a lot of empathy. A situation like this would have worked really well for the brand and earned it a lot of goodwill if it had stood by its brand ambassador on the day of the heart attack. Be human. Whether now or later …whether the individual is your brand ambassador or not…being human won’t hurt you. It will only earn you loyalty points and love. Don’t make outright claims that you cannot control. They will come back to haunt you. Temper all claims with a dose of reality. Akshaara Lalwani, Founder and CEO of Communicate India: <div type="image" title="Akshaara Lalwani, Founder, Communicate India pic 1" msid="80928629" hostid="261"></div> Firstly, we have to understand Mr. Sourav Ganguly’s case wasn’t an anomaly. Scores of athletes and sportspersons across the world have had heart attacks when in the prime of their careers and lives. So this really was an unexpected event in terms of public relations because Sourav Ganguly was always the right fit for the brand and he is a national treasure, but it was just unfortunate that this happened to him. Having said this, from a PR perspective, when something like this happens, conventional wisdom does suggest that a brand lie low, retract all their communication and pull out adverts, as was the case with Fortune. This is understandable because no brand would not want to alienate its customers or lose out on revenue. However, we have to understand that we’re part of a more evolved digital economy today and that a brand need not necessarily hide behind a crisis. Bringing the issue to the forefront and addressing it head-on, is the best suited strategy for a modern PR and communications landscape. Without being insensitive to a brand ambassador’s health situation, it is an opportune moment to reiterate messaging around heart health eating and the importance of eating well and living well. This is not to say that a brand should use someone's misfortune to push sales and marketing, but it is about communicating and engaging with customers in an honest manner, and telling them that the risk of heart attacks is real for everyone. In a crisis situation like this, there has to be an acute understanding of brand sentiment and a two-way-communication model has to be adopted. Customers and brands need to work together to identify messages because at the end of the day, customers understand risks of a product and it is the duty of any company to educate its customers about these risks. Making the customer your partner and working in a symbiotic relationship is the key. Therefore it isn’t advisable to have a knee-jerk reaction of retracting communication and adverts during an unprecedented situation like this. In fact, creating honest communication, addressing the situation directly, and working through issues is advisable. It’s all about responding to your customer and providing them with the most correct, accurate, and valuable information.

After Fortune Foods' recent PR crisis after Sourav Ganguly's heart attack, is the brand’s latest print campaign enough to win back its consumers' trust?

<div class="KonaFilter image-container display-table"><div><div class="image"></div></div></div><ul class="summary-list"><li>Goldman Sachs announced its 2019 class of managing directors, with 465 new promotes getting the nod.</li><li>Of the 465 promoted, 29% are women, and 34% identified as an ethnic minority or LGBTQ.</li><li>The firm announces managing-director promotions every two years.</li><li>It's one of the most coveted positions on Wall Street, a step below partner at the premier investment bank.</li></ul><a href="http://markets.businessinsider.com/stock/GS-Quote"> Goldman Sachs</a> just announced a new class of 465 managing directors, and millennials comprised nearly two-thirds of it. The promotions, which are announced once every two years and are among the most coveted on Wall Street, put recipients one step <a href="https://www.businessinsider.com/goldman-ceo-solomon-offering-buyouts-to-partners-shrink-senior-ranks-2019-9">below partner</a> at the prestigious investment-banking firm.The 2019 class is smaller than the record-setting class of 509 in 2017, but larger than the class of 2015, which had 425 new MDs.It's also one the youngest classes the bank has promoted - 62% are millennials, up from 44% in 2017 and <a href="https://www.businessinsider.com/goldman-managing-director-list-2015-11">30% in 2015</a>.Other headline stats about the class:<ul><li>66% started their careers as analysts or associates at Goldman Sachs, equal with 2017.</li><li>29% of the class is women, up from 24% in 2017.</li><li>34% of the identified as an ethnic minority or LGBTQ: 26% are Asian, 4% are black, 2% are hispanic/Latino, and 2% are LGBTQ. </li></ul><h2>Here's the full list of all 465 new managing directors:</h2>Rashid Abdalla Angela Abramian-Katz Meredith Adams Keren Adan Vikas Agrawal Mike Ahern Edward Ainsworth Danny Akerman Temidayo Akinola Aaron Albert Eyas Aldossari Marsha Alexander Daniel Alger Asad Ali Brendan Ames Dipam Amin Rebecca Anderton-Davies Junnosuke Ando Ash Ang Timothy Arblaster Kenan Arkan Patrick Armstrong Cameron Arrington Cindy Au Anne-Victoire Auriault John Aurre Frederick Baba Andrew Bailey Tanya Baker Victoria Baker-Duly Venkatesh Balasubramanian Nick Baltas Maria Barron Baratech Luke Barrs Robert Bartlett Dennis Beeson Angus Bell Bob Bengtson Kerryann Benjamin Jeff Bernstein Adam Berry Michel Beshara Justin Betzen Praveen Bhagavathula Peter Biggs Ersen Bilgin Nathan Bird Simon Birtwistle Barnali Biswal Brittany Boals Moeller David Bodenstein Vanessa Bogaardt Kevin Boova Andrea Bora Said Boujnah Jeff Boyd Rachel Boyd Glyn Braganza Joyce Brayboy Pierre Brunet Keith Brunini Steven Budig Francisco Cabeza Kimberly Carabetta Sarah Card Marie Cardoen Gloria Carreno Jonathan Carter Osmar Castellani Junior Lucia Catalan Federico Ceresole Jeffrey Chao John Chappell Yogesh Chati Frank Chen Selina Chen Hakim Cherrouk Christopher Yiu Chung Cheung Tak Cheung Siddharth Chhabria Liz Chick James Chilcott Jon Child Naveen Choppara Leonard Chung George Cole Greg Collett James Colletti Kevin Conniff Simon Constant Charles Corke Krystal Cowan Ben Coward-Talbott Nerissa Cumberbatch Ryan Cunn Nadim Daban Brook Dane Abigail Darby Michael Daub Bill Davis Christopher Dawe Jeffrey Dawkins Adam Dawson Philipp de la Chevallerie Camille de Lamotte Frederik De Neree Joaquin de Soto Dan Deighton Manuel Deijk Stefanie D'Elia Lena Demashkieh Michael Dente Philippe Derimay Bradley Diener Michel Dimitri Angelo Diotisalvi Natalia Dobrinskaya John Doherty Matthew Doherty Jerome Dortmans Hamish Douglas Crista Downey Andre D'Souza Alexander Dupont Brett Durick Tsuyoshi Egawa Gaudenz Eichenberger Nnaemeka Eke Bill Elfsten Abel Elizalde Russell Elliott Scott Epperson Robert Fama Meriem Feghoul Xinyi Feng Roger Fenningdorf David Fernandez Morgan Fitzpatrick Ryan Flanagan John Flood Kellan Florio Kerry Flynn Jeremy Follett Anneliese Foster Fabrice Francois Marissa Freund Anders Furuhed Sebastien Gagnon Timothy Galligan Francesca Gardner Raj Garigipati Brian Garrett Douglas Gilman Aaron Goldman Jeremy Goldman Sanyam Goyal Ricky Grant Steven Gray Jules Gruner Shao Ping Guan Anushka Gupta Sonia Gupta Arvind Guruprasad Itir Guvenc Mungan Raymond Haagen Andrew Haave Sylvia Hadjimamas Terry Hagerty Sharon Hall Jeff Haller Scott Hankey Sara Hanlon Tom Haraldsson Alex Harman Lauren Havens Ken Hayahara James Hayward Tom Healy Victoria Hegan Michael Heller Paula Hendrickson Evan Herring Schuyler Heuer Daniel Hibbert Andrew Hine Megan Hogan Yoomin Hong John Hooton George Horton Dan Howard Christine Hu Katie Hyde Nicole Irvin Ahmed Ismail Kumar Iyer Philip Jacob Raphaelle Jacquemin Rajan Jain Rich James Marene Jennings Kyle Jessen Natasha Jhunjhunwala Brandon Johnson Geddes Johnson Milind Joshi Sojin Jung Amy Jupe Michael Kagan William Kallop Jordan Kaufman Charlotte Keenan Maxime Kennel Aron Kershner Ronald Keung Eugene Khafizov Feroz Khosla Kieron King Tom Knott Simon Knowles Sarah Kong Scott Konicki Robert Koslow Kunal Koya Elisabeth Kozack Joanna Kozlowski Kristin Kramer Jason Kreuziger Daniel Krinsky Kristin Kuney Casey Laflamme Beyrouthawit Lakew Mikael Lang Mark Langham Francesca Lau Karmen Lau Victoria Ledda Adrian Lee Sara Lee Niall Leguillon Chip Lemkau Marie Claire Lennon Matthew Leskowitz Ryan Lester Curtis Leung Jacky Leung Giulia Lewandowski Christian Lhert Aihua Liang Chi-Yu Liang Mony Lim Nyan Lin Tobias Lindemann Jon Lindgren Ada Liu Adrian Loh Syida Long Lorenzo Pasquale Longo Alexandre Lucas Michelle Luk Amanda Lynam Chris Lyon Srivats Madhavan Alok Madhukar Devasish Majumdar Salome Makharadze Shun Manabe James Mann Todd Mansfield Corey Maple Ivan Martinez Farzad Mashayekhi Morad Masjedi Michael Mastropaolo Moe Matar Colin Mathews Ritesh Mathur Brooke Mayne Jordan McCallum Mark McCaskill Catherine McCormack Paul McGregor Andrew McLennan Brian McMahon Nehal Mehra Ramiro Menchaca Mark Midle Giuseppe Milicia Kristin Milot Yusuke Minowa Aric Mizrahi Sherry-Ann Mohan Stacy Mohr Mohammed Mohsinali Helen Moloney Matthew Mottram Richard Mulley Ken Murata Sarah Murray Usman Naeem Soumik Nandy Satish Narang Vijay Narayanan Jamil Nathoo Joseph Natoli Sean Navin Aziz Ndiaye Ryan Newman Sara Nielsen Eyal Nirenberg Quinn O'Bryen Joanna Obstoj Jackie O'Connor Nonso Ogbonna Laide Oginni Mari Oishi Scarlett Omar-Broca Enrico Orlandi Jean Otrakji Edouard Panie Francesco Papa Pratik Pareek Gemma Parrott Atul Pawar Arnaud Payement Yuriy Podoshev Mitesh Popat Matthew Popper Arnaud Porchet Nicole Poulson Joseph Pozzi Anant Prasad Frederic Pripp Chaitra Purushotham Benny Quek Conor Quinn Thomas Radberg Stephanie Raimo Kamal Ramnani Michael Rand Olivia Rascoe Jibraan Rasheed Varun Rastogi Seth Reagen Nikhil Reddy Adil Rehman Elaine Rene Salveen Richter Fabian Riedel Helen Rigley Joe Ritchie Ilan Rochman David Rockliff Pearl Rodrigues Mark Romanczuk Mairin Rooney Delia Rosoga Ranjith Roy Mark Ruffles Benjamin Runnacles Ashley Ryan Eric Ryckman Takeshi Saito Sushil Sancheti Neha Santiago Vijay Saraswat James Sarvis Christian Schaefer Heather Schuyler Katelyn Seager Gowri Sekar Chris Semones Vikram Sethi Hui Shan Adi Sharma Praharsh Sharma Nicole Sharp Inna Shaykevich Jenna Shen David Shih Michael Shin Aekloveya Shyam Haris Siddiqi Adam Siegler John Sienkiewicz Craig Singer Peter Smith Brian Snyder Tejas Sodha Doug Spencer Mark Spitzer Anushree Srivastava Christian Stassen Holger Staude Emily Stecher Becky Steinthal Samuel Su Vivek Sukhatme Danny Suwanapruti Andy Tai Stephanie Tan Kei Tanaka Jacky Tang Hekmat Tannous Michael Tarulli Luigi Tavella Archana Tayade Emma Taylor Lori Taylor Asher Teren Gurtaran Thethi Jonathan Thomas Neil Thomas Bryn Thompson-Clarke Todor Todorov Steven Torbeck Sidney Tordjman Stephen Tripi Clemens Tripp Michael Trokoudes Jason Tsang Christian Tschirdewahn Candice Tse Vicki Tung Mateo Ugas Alekhya Uppalapati Rucha Vaidya Steven Valentic Peter VanDeventer Kyle VanFleet Alexandre Virolle Christopher Volmut Neel Vora Danielle Walsh Jordan Walter Bingwen Wang Phyllis Wang Zac Wang Brandon Watkins James Weaver Deborah Wei* Steven Weiss Robert Whelan Andrew White Anna Whitlow Eva Maria Wiecko Liz Wilcockson Lennart Wilhelm Rob Williams Henry Willoughby Jim Wiltshire Maggie Wojcik William Wolcott Jean Xu Xiao-ou Kevin Xu Susan Yan Julien Yoo Wael Younan Laura Young Nick Young Ali Zaidi Kirill Zavodov Thilo Zeidler James Zhang Wanjing Zhang Yun Zhang <a href="https://www.businessinsider.com/intelligence/10-up-and-coming-fintechs-2019?IR=T&amp;itm_source=businessinsider&amp;itm_medium=ctgr_bii&amp;itm_term=ctgr_leadgen&amp;itm_content=finance&amp;itm_campaign=10-up-and-coming-fintechs-2019-2"></a>

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Public Relation trends to look out for in 2021

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Trends that will dominate the PR industry in 2022

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After Fortune Foods' recent PR crisis after Sourav Ganguly's heart attack, is the brand’s latest print campaign enough to win back its consumers' trust?

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Goldman Sachs' new managing-director list is out, and millennials dominated the class

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