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<ul><li> As we come to the end of 2021, most of us are entering 2022 with a lot of hope and positivity. </li><li>Despite the challenges, 2021 turned out to be a good year in terms of the campaigns our creative agencies churned out. We saw many heartwarming, thought-provoking, quirky campaigns that won our hearts through the year.</li><li>In today's edition of our year-ender series, we talk to the best storytellers from the Indian advertising world and they tell us their expectations from 2022.</li></ul>2020 was one of the most difficult years we have faced in recent times which brought with it massive challenges. With people stuck at their homes, many of the traditional mediums witnessed a huge drop in spending. 2021, therefore has been a year of slow recovery. While the first half of the year was, in some ways, even more challenging, owing to the havoc the second wave of Covid-19 wreaked, things have been steadying slowly. The second half of the year has seen consumer sentiments slowly moving towards positive and it has been a good festive season. GroupM in its recently published report gave some positive news, that the industry is recovering much faster than earlier anticipated. And there have been signs of the green shoots too with different mediums recording good growth. BARC recently revealed that the November ad volumes for Television stood at 156 million seconds, 3% higher than 2020 and 31% higher than 2019. Meanwhile, Digital has been witnessing steady growth. Magna’s recently released report noted that digital ad formats grew by +20% (APAC average: +23%) to Rs 21,400 crore, while traditional media rose +12% to Rs 44,300 crore. The report also predicted a good recovery for traditional mediums like Print that were impacted due to the pandemic. For mediums like OOH and Experiential, the recovery is slower but again, the hope is 2022 will bring some cheer. With consumer sentiments turning positive and brands’ increasing willingness to spend more on advertising, things seem to be on the mend for now. However, even in a year when AdEx had been impacted, our creative agencies came up with some beautiful campaigns to make the year just a little better for us. From CRED’s Indiranagar ka Gunda to Mondelez’s reimagining of its iconic cricket stadium ad for Cadbury Dairy Milk, we have seen some heartwarming ads that made the year just a little more bearable. Meanwhile, a lot of brands also moved towards purpose-driven marketing. We also saw agencies come up with wonderful ideas to solve consumer problems. So, there was a shift from hard-selling to storytellers also becoming problem-solvers and this is a trend we hope stays. It will all be about going that extra mile, doing some good for the society. We will continue to see a lot of these trends in 2022 as well, but there is more in store. While the industry is moving towards the next year with cautious optimism, we spoke to a few experts from the advertising industry to understand what we can expect from 2022, and here is what they had to say: <keyword id="269997" type="General" weightage="20" keywordseo="amer-jaleel" source="Orion">Amer Jaleel</keyword>, Group CCO &amp; Chairman, MullenLowe Lintas Group The Rise of Regionalism in Advertising At one level, people are becoming more like each other. But look closer and you’ll see more alike, yes but also differently alike. Regionalism undoubtedly will be one of the dominant themes in the coming years, and this does not mean the archaic translations or redubbing of Hindi work that we used to churn out as a matter of course. As people receive more culturally relevant content to where they hail from or reside, we will see them shift towards themes and propositions that appeal to them. We see a confidence among people to claim their cultural territory and ask for entertainment that is more skewed towards them. And because you are viewing, not reading anymore, you can enjoy or be entertained or educated or moved in the nuances and the fine differences of the community you belong to, rather than be part of a generic mass. What that’ll mean to the creative process and production process you can only imagine in a country such as ours. Per piece, per project budgets will keep getting squeezed but overall outlays will go through the roof and marketing costs are bound to explode. It’s interesting times for a creative partner to both strategise in depth and create a plethora of gloriously unique work for the same brand over differentiated audiences. The more the frenzier, ha ha.” <keyword id="3844858" type="General" weightage="20" keywordseo="kainaz-karmakar" source="Orion">Kainaz Karmakar</keyword> &amp; Harshad Rajadhyaksha, CCOs, <keyword id="138018" type="General" weightage="20" keywordseo="ogilvy" source="Orion">Ogilvy</keyword> India Seniors will learn from juniors The pace with which new media and technology are integrating themselves into advertising, we can either up-skill or pack up our egos and leave. This is the truth. The faster we internalise it, the clearer we will be about our future. If this clarity leads us to acquiring new skills, then the best teachers are the youngest people in our offices. They were almost born with a smart phone in their hands. We had to learn to live with devices and apps. They can’t imagine living without them. Technology is blood to them. Add to that the immortal enthusiasm of their youth. An hour in their company is like reading an entire issue of The Wire. We should invest in these kids. Not just money but also our time. Learning something new from them is much more fun than whatever administrative meeting we are missing to do this. The fabric of advertising as we know it is changing. It’s terrific to be a part of this change, even if it means going back to being a student. Most of us had the best time of our lives when we were students. Only this time, our teachers are younger and cooler than us. <keyword id="1106781" type="General" weightage="20" keywordseo="rahul-mathew" source="Orion">Rahul Mathew</keyword>, Chief Creative Officer, <keyword id="910338" type="General" weightage="20" keywordseo="DDB-Mudra-Group" source="Orion">DDB Mudra Group</keyword> Valuing, Supporting and Protecting Talent This actually isn’t a new trend, it’s going back to what this business was built on – talented people. I can’t remember who said ‘Advertising is the only business where our biggest asset leaves out of our front door every day’. But it’s the most important truth of our business. One we’ve been guilty of forgetting, often. And with work-from-home, while our talent may not be walking in and out everyday, they are getting woo-ed everyday - by in-house agencies, other creative pursuits, start-ups with more money or just by the promise of a better work-life balance. So, if we do not double down on our efforts to make our talent feel valued, supported and protected; we will not have the talent to call ourselves a creative industry. <keyword id="3616322" type="General" weightage="20" keywordseo="arun-raman" source="Orion">Arun Raman</keyword>, Chief Intelligence Officer, GREY Group India 2022: Happy Brave Year The last 2 years were all about ‘Safety First’. Any action perceived as risky, was quickly branded as irresponsible by all and sundry. And we were all forced to put our heads down and keep our distance from the unknown. Covid, particularly the Delta variant, made marketing prudent too. At a time when there were tectonic shifts happening in consumer behavior, in cultural markers and even in business models, prudence was the operative word. Protection of market shares and protection of bottom-lines were the extension of protection at home. After all, aren’t marketers human first, consumers next and sellers lastly! I predict 2022 to break these self-imposed protectionist mindset by my marketing counterparts. Most have adeptly adapted to the new business models and the new way of consumer behavior. We are already seeing green shoots of big ideas re-surfacing. Big Bold Heroic Brand Ideas. That always are by-products of brave adventurous marketers. I think 2022 will be the Return of Bravery in our industry and the beginning of the end of the pandemic infused risk-aversion. <keyword id="2932117" type="General" weightage="20" keywordseo="amit-wadhwa" source="Orion">Amit Wadhwa</keyword>, CEO India, dentsu Creative Amalgamation of Creative with Data, Technology and Digital 2021 has been a year that has had possibly the most ups and downs. Right from starting the year on a bullish note to seeing the biggest challenge with the second wave both from a business and people wellness front to finally coming out of it and closing the year on a high. The one thing that 2021 taught us was that it’s good to be ambitious but ‘cautiously ambitious’ rather than ‘bullishly ambitious’. So I guess we enter 2022 with this wisdom but there is so much more that we would need to focus on. One thing that I feel extremely passionate about is that we are in the business of creativity and our core is and will always be ‘creative’. And while I say this, we are living in an extremely dynamic world where right from methods of mining insights, ideas reaching consumers to consumers experiencing brands are all changing. 2022 will be a landmark year where creative agencies will see an even bigger transformation of the amalgamation of creative with data, technology and digital as the boundaries will vanish much faster this year. And agencies that are not ready for this change or are reluctant will face the heat while the ones who are better prepared and want to embrace the changing world will prosper. With our investments in data, tech and digital, I am all excited to embrace 2022. <keyword id="1505615" type="General" weightage="20" keywordseo="Ashish-Khazanchi" source="Orion">Ashish Khazanchi</keyword>, Managing Partner, Enormous 2022: The year of getting back to normal The pandemic was a true test of character of people, teams and organisations. While there certainly was a big drop in businesses and toplines, what was at stake was organisations' humanity. People in organisations everywhere dealt with the kind of uncertainty they never were faced before. Uncertainty of livelihoods, careers and sanity amidst surmounting work pressures. The better organisations, in my opinion, made sure that their people were taken care of at least as much as their businesses. When the specter of lockdowns was a little bit behind us, we saw a simple trend both in terms of people and companies. The ones with initiative thrived even in the midst of a terrible external situation. Anyone who did not take easy ways out, like the typical bottomline managers do, by cutting costs rather than working on newer avenues of organisational growth, are going to be the true hero companies of tomorrow. They've tasted success and now when the tides are turning, they're going to be unputdownable. 2022 will see business return to near normal, I would predict the number of pitches to go through the roof from about March. The ones with the best people and processes and creative products, will win 2022 by a mile. <keyword id="1970421" type="General" weightage="20" keywordseo="emmanuel-upputuru" source="Orion">Emmanuel Upputuru</keyword>, Chief Creative Officer, Cheil Entering a year of new adventures While the novel Covid-19 virus visited our planet last year, we bore the brunt of it this year. But as we come to the end of 2021, we can only look forward to the coming year, with lessons, hope and confidence. I believe the biggest positive is that so many possibilities have opened up suddenly for talent, companies and brands. We have entered an era where we have to deal with not just uncertainty, but with the unknown. There is a sense that anything and everything is possible today. Some can face it with fear, others with hope and a belief. But as the virus, the human race is also adapting, mutating if I may say so. So many exciting things are happening around us. Metaverse, Blockchain, NFTs, DAOs. Big brands have already entered these spaces. It looks so exciting, like an adventure. I am reminded of the song that my daughter loves and (hates it when I sing), “Don't you know there's part of me That longs to go Into the unknown? Into the unknown Into the unknown

Trends 2022: Where advertising is headed in the year to come

<ul><li>MullenLowe Lintas Group has today announced the launch of its digital-first creative <keyword id="86164" type="ORGANIZATION" weightage="20" keywordseo="PR">PR</keyword> agency Lintas Live in India. </li><li>In an industry-first move, by a PR agency, Lintas Live has appointed <keyword id="10055924" type="PERSON" weightage="20" keywordseo="sarvesh-raikar">Sarvesh Raikar</keyword> as its Creative Head.</li><li>We talk to <keyword id="3345614" type="PERSON" weightage="20" keywordseo="Ameer-Ismail">Ameer Ismail</keyword>, (current) President GolinOpinion and <keyword id="2965478" type="PERSON" weightage="20" keywordseo="Virat-Tandon">Virat Tandon</keyword>, Group CEO, MullenLowe Lintas Group about what this transformation really means and why it was necessary.</li></ul>With an aim of transforming GolinOpinion into a digital-first, creative PR agency, <keyword id="9880212" type="COMPANY" weightage="20" keywordseo="the-mullenlowe-lintas-group">the MullenLowe Lintas Group</keyword> has rebranded GolinOpinion as Lintas Live. Owing to the fact that consumers are spending more and more time online and the Digital medium has become a critical medium in a brand’s journey of brand-building, this newly launched PR and Communication agency’s framework will now be powered by data-led insights and LIVE storytelling across digital and conventional platforms. To also do justice to its promise of transforming into a PR agency that is led by creative thought, in an industry-first move, MullenLowe Lintas Group has also announced the appointment of Sarvesh Raikar as its Creative Head. The agency that was founded in 1990 has over the years had a rich roster of clients that include Seiko, Etihad Airways, Tata Starbucks, Sony Pictures Networks and Porsche. This transformation move comes at a time when how brands communicate and consumers behave is evolving on an everyday-basis. The aim of the agency is to catch the pulse of every trending and topical conversation happening online, and using creativity to make brands a part of the trends. To understand what this rebranding would entail and how things will change while also remaining the same, we caught up with Ameer Ismail, (current) President GolinOpinion and Virat Tandon, Group CEO, MullenLowe Lintas Group. They shed some light on how the rebranding and restructuring will transform not just the way they work as an agency but also will help them come up with relevant communication to help brands in their brand-building journey. Excerpts: Q) How did the idea of this transition to Lintas Live come into being and why was it necessary? VT: We had started this conversation even before Covid. Firstly, we wanted to create a digital-first PR offering and secondly, we have a global play in PR as MullenLowe in the US, Europe and Singapore and we wanted to bring that model into the country. We have been working on this transition for the last 4 months now and we are happy to share that we’re going to launch a digital-first and also a creative-first PR offering. It’s a bold move, but it is something that the market needs right now. What also makes it special is that the last 6 months we have been seeing a lot more digital adoption by marketers and therefore it was the perfect time for us to launch this. AI: I have seen the world of PR change quite significantly. If you look at the reality of news today, consumption and sharing of information is all in real-time and that’s the genesis of our thinking that we needed to re-organize and reorient ourselves in this new reality. Q) What exactly does a digital-first and creative first agency mean? VT: There was a time when opinions were made on news media itself. That time has really changed now. Today people in the networked platforms with opinions, who are leading conversations, really matter for corporates and brands. Therefore, a lot of opinions are being created and shared online. The other part is, there is so much data available online that can really inform your PR strategy. That is something we are keen to tap into. The other bit is as a creative agency, our PR offering is a standalone company but as a DNA, we bring to the category a creative might which we feel is becoming increasingly relevant even in the PR space and we wanted to leverage that and bring a big creative punch into our work and campaigns. Sarvesh Raikar, a very senior creative head at Lowe Lintas who is already running a big team that does the global creative work on Lifebuoy and various other mandates, will be coming on board in addition to that role, as the creative head for the new company. AI: Our new name Lintas Live reflects that in today’s environment. Today, everything about brands, be it an individual or a corporate brand, or a brand that you as a consumer go out looking for, needs live conversations. Today, the landscape has changed drastically. People are no longer exclusively dependent on a certain channel for news. They consume news through social platforms and portals and so many other repositories of information that this kind of intervention from an agency is the most important criteria in this new world that we’re living in. That reality got fuelled increasingly more after the pandemic hit us. We have seen information and data that suggests it’s going to continue for sometime and we are not going to lose our dependency on this kind of information that we need to consumer. And information leads to choice and in that mix, the relevance and abundance of data and how you use it to carve out insights is extremely critical. From a PR and storytelling point of view, it can give you a rich base of information that will help you carve out your PR strategy for clients and that will be a visible differentiator as we move forward. And if you look at it from a future play, it’s the predictive capabilities of AI and machine learning that will give you a chance to see conversations and trends and then decide how to place your brand conversations there. Q) The restructuring will also mean the way you work will see a transformation. How are you driving this change within the organization? VT: We’ve seen this coming and there is a fair bit of distance we have already travelled in the way we work today. The team has already been working on some campaigns following this line of thought and that gave us a lot of confidence. We were in a very good place to concretize this offering. The only new piece we are bringing in now is a creative lead and a little later, a digital lead. We have some capability in data and digital but we will strengthen that further. AI: Our day-to-day working will change. We are restructuring some part of the group into what we call live communities that will help in adding value to what we are currently doing. This will be different from a PR agency structure and offering but the core of what we do will remain the same. We’re still committed to impactful storytelling for clients and brand-building for them through earned media and whatever else that we do. We anyway have a very strong social media team and ecosystem that is part of our PR offering which we launched a number of years ago. Within that there are creative people and content colleagues. All we intend to do is to power this much further to reflect the kind of promise and offering that we have planned. Q) You speak about forming live communities within the agency. Can you tell us more? AI: Our transformation also means we are reorganizing our team members into live communities. We will have 3 communities who we are calling Trendspotters, Creative Architects and Newjackers. Trendspotters are a team of people who extremely enthusiastic about the digital universe. They will scan this universe for relevant news and conversations, track what is trending and capture relevant topics in client reports. These days, if there is a trending conversation, it gets picked up by news media and gets cascaded on to TV too. We are looking for opportunities like these through our trendspotting team that can be relevant for our clients. Once they capture that news or information, they pass it on to the second group, the creative architects who will understand where the opportunities lie and start churning out content relevant to that particular trend or insight that can in turn be flipped back to the client for approval and that can go out as information in interesting formats. And this second community is the one that will be powered by Sarvesh and some additional people who will get new kind of competencies to deliver that promise. The last community is that of the newsjackers. This is the team that will take this content developed by creative architects to journalists or bloggers or any other mediums that is best suited to get conversations going on the brand. These three communities will interplay to really enrich and bring alive our vision. Q) Going ahead, as this transformed PR agency, what will the key focus areas of Lintas Live be? AI: We have had a long and successful journey. The business was launched by the agency in the 90’s. We have had a long tenure where we’ve worked with clients across every imaginable sector. We enjoy fantastic relationships with them even today. If you look at the future play of what we intent to do, it’s bucketed under corporate brands and brand PR. Those are the 2 areas of focus which will continue to be important to us as we grow our business. VT: Delivery-wise, we’re looking at the traditional PR which is media training and relations etc but also further strengthening our influencer practice, social media as well as our content business. We have added the ‘live’ in our name because we are living in a digital, always-on, connected ecosystem which therefore leads to opportunities for brands and corporates every minute. We want to be there with our finger on the pulse and be able to act on those opportunities to help our clients. Watch the video here: <div type="Video" msid="78511805" hostid="261" title="The MullenLowe Lintas Group launches Lintas Live" dataSource="BUSINESSINSIDER" thumbUrl="https://denmark.timesinternet.in/cmslite/api/app/images.jpg?msid=78511805"></div>

As MullenLowe Lintas Group rebrands GolinOpinion to Lintas Live, Ameer Ismail and Virat Tandon tell us everything that will change, and everything that won’t

<ul><li>In our series, BTS with Insiders, we take a walk down memory lane, and give you an insider's view of some of the most iconic Indian ads.</li><li>This week <keyword id="269997" type="PERSON" weightage="20" keywordseo="Amer-Jaleel">Amer Jaleel</keyword>, Group CCO and Chairman of <keyword id="3391368" type="PERSON" weightage="20" keywordseo="MullenLowe-Lintas">MullenLowe Lintas</keyword> Group tells us some engrossing stories about campaigns he's done for <keyword id="46021" type="PERSON" weightage="20" keywordseo="Tata-tea">Tata Tea</keyword>, <keyword id="6616182" type="UNKNOWN" weightage="20" keywordseo="Lifebuoy">Lifebuoy</keyword> and <keyword id="47860" type="CITY" weightage="20" keywordseo="ICICI-Prudential">ICICI Prudential</keyword>.</li></ul> Nostalgia is a powerful tool, as we have witnessed in the last month and a half of lockdown. It was primarily this insight that made us start BTS with Insiders, a series that takes a walk down memory lane, and talks about some of the most <keyword id="3814561" type="PERSON" weightage="20" keywordseo="Iconic-Ads">iconic ads</keyword> that have helped build brands and tell wonderful stories. Last week, we spoke to Amer Jaleel, Group CCO and Chairman of MullenLowe Lintas Group, who has been instrumental in creating seminal work for a lot of brands. Over the years, he has created some award-winning work for brands Google, OLX, Maruti Suzuki, ICICI Prudential and Bajaj, amongst many others. Jaleel gave us an Insider’s view into a few campaigns he holds close to his heart. <div type="javascript" title="Facebook" contenttype="Video"><cdata><![CDATA[]]></cdata></div> Tata Tea’s Jaago Re Tea brands, for the longest time, sold on the refreshing proposition of its product. However, it all changed in 2008 when Tata Tea came up with Jaago Re, a campaign that wanted people not just to wake up but to awaken. What had started as a campaign to encourage people to go vote in the 2009 elections has now broadened its appeal and today talks about a lot of other issues too. It was perhaps one of the first campaigns in India that asked consumers to act, giving birth to citizen activism. “What is the most important thing about Jaago Re is that it sparked off the trend of socially responsible work. And this is something that we at Lintas really take pride in, making brands participate in social improvement. We were noticed all around the world for this work and many people have emulated this,” shared Jaleel. R Balki was also a prominent part of the campaign, shared Jaleel, who helped strengthen the idea of the campaign by adding a strong logic to the thought. Once they discussed the idea, Balki said to Jaleel, “You know, you have got this business because it is impossible for anybody to deny this,” he remembered. “It was one of those memorable moments of my life,” he added with a smile. “The funny part is, we cracked the idea for a tea ad sitting in a coffee shop,” he laughed. The first ad also featured actor Pankaj Tripathy, who was just starting out at that point of time. While there had been many auditions, Jaleel remembers being blown away by Tripathy’s audition. “In Pankaj’s audition, when he acted the line ‘Hum aapka vote maange aaye hain,’ he says he has come to request for people’s votes but with his hand, he made a gesture that would denote he is here to grab your votes. That struck me and I told our director Amit Sharma that we should use this in the ad. And that’s how we got Pankaj on board. I am sure he would have reached where he is today even without this ad, because he is extremely talented, but I am glad we were on to him pretty early,” shared Jaleel. The campaign went on to create wonders for the brand and is till today considered to be a game-changer. Lifebuoy’s Help A Child Reach 5 - Gondappa Over the years, Lifebuoy has been doing a lot in terms of spreading awareness around the importance of hygiene and washing hands, not just in India but across the world. And it wanted to come up with a campaign to showcase some of the on-ground work it had been doing. Thesgora, a small village in Madhya Pradesh was infamous for having one of the highest rates of child diarrhoea cases in India. The idea behind the campaign was to bring to light how a simple act of convincing people to wash their hands had a massive impact. “Lifebuoy told us that they’ve been doing this amazing work but people don’t really know of this work. They wanted something that would celebrate the work they were doing while also helping them promote the idea further. The objective itself was so inspirational that we had to do something really special,” shared Jaleel. Sagar Kapoor, the current Chief Creative Officer at <keyword id="274876" type="COMPANY" weightage="20" keywordseo="Lowe-Lintas">Lowe Lintas</keyword>, told Jaleel that he had thought of an idea that wasn’t like the regular Lifebuoy ads that they did. He told Jaleel about something called ‘maanta’ which is something that people do if their wish comes true. Kapoor shared many examples of people fasting or rolling on the ground while on their way to temples. He was thinking of what would a person who’s child turned 5 do to celebrate the fact. “That’s when Sagar said that someone like him could say that he would walk on his hands to reach the temple and thank him for this gift. And the idea of walking on hands and Lifebuoy and hand-washing and the importance of that just struck like a rocket in my head. And I told Sagar that he had cracked something so special that his career was made,” shared Jaleel. The shoot was carried out in a place somewhere near Hubli in Karnataka, in scorching sunlight. The team had to select 2 actors, one who featured in the film, and another one on standby, considering how difficult it was for anyone to walk on his hands for long distances. The crew had to go to the spot thrice to complete the shoot as the first time the actor gave up as he couldn’t keep walking on his hands and the second time the shoot was brought to a halt by rains. The song used with the film was a Tamil song which wasn’t translated into any other languages and was yet able to cut through language barriers. The team had once gone to China where the film was showcased and the video moved many Chinese women to tears. ICICI Prudential’s Bande Acche Hain ICICI Prudential’s Bande Acche Hain, came at a time when men’s image across the world had taken a serious beating, shared Jaleel. “However, while we read about men doing heinous crimes or watched about them on TV, we realized we don’t know any such man and that inspired us to think about men in this way. We wanted to show that men are also glorious in their own ways. The most important thing that touches you in this ad is that men who do these beautiful things don’t really want it to be acknowledged,” explained Jaleel. And that is exactly what helped strike a chord with the audience with many people immediately identifying with many of the scenarios that have been showcased in the ad. The music of the campaign, composed by music director Shantanu Moitra and beautifully penned by lyricist Swanand Kirkire also added to the magic. “What is special about the ad is that it is a woman singing about a men but the men aren’t exactly looking for any appreciation. They were just going about doing the acts of care that they would anyway do, without anybody coming to know. When it comes to the song, I had a very different idea because Bande Acche Hain sounded a little Punjabi and in my head, the song was something more boisterous. However when I reached the studio and heard what Shantanu had created, it just melted me. I don’t know anybody who hasn’t got affected by the music at the first hearing,” said Jaleel. What also made the film special were the everyday instances that the situations drew from, making it very relatable and possibly the reason why it found so much love from the audience.

#BTSwithInsiders: Amer Jaleel on Tata Tea’s Jaago Re, Lifebuoy’s Gonduppa and ICICI Prudential’s Bande Acche Hain

<ul><li>When we say, ‘Jaago Re,’ do you also hum the entire tune? </li><li>Here is the saga behind one of the most loved social-led campaigns of our country that Sushant Dash, President, Beverages– India &amp; Middle East, TATA Consumer Products, Amer Jaleel, Group CCO and Chairman, <keyword id="3222480" type="COMPANY" weightage="20" keywordseo="MullenLowe-Lintas-Group">MullenLowe Lintas Group</keyword> and Puneet Das – SVP, Marketing - Beverages, TATA Consumer Products walk us through.</li></ul>Tata Tea, for more than a decade, has remained synonymous with brand-led activism because of its campaign Jaago re. Over the years, Jaago Re has nudged us towards social awakening. The brand has used this property to catalyse change around important issues like women safety, representation of women, voting, corruption, etc. It was born in 2008 when Tata Tea decided to onboard MullenLowe Lintas as its agency on record for the brand. The campaign was launched at a time when Indian brands were still trying to understand the idea of brand activism and advertising in the tea category was limited to functional aspects of refreshment. Tata Tea started the trend of looking beyond the obvious by offering a tea that doesn’t just help you wake up, but also awakens you by focusing on self-actualization, increased civic consciousness and political awareness. We reached out to the team (Sushant Dash, President, Beverages– India &amp; Middle East, TATA Consumer Products, Amer Jaleel, Group CCO and Chairman, MullenLowe Lintas Group and Puneet Das – SVP, Marketing - Beverages, TATA Consumer Products) behind this initiative to pick their brains about this much talked-about campaign that continues to stay relevant even after all these years. <div type="Video" msid="80884312" hostid="261" title="How Tata Tea's communication has evolved from brand-led activism to hyperlocalisation" dataSource="BUSINESSINSIDER" thumbUrl="https://denmark.timesinternet.in/cmslite/api/app/images.jpg?msid=80884312"></div> Jaago Re helped a newly-launched premium brand become synonymous to the category. In the age of digital marketing, agency Lintas and Client Tata Tea Premium share one of the longest relationships in our industry. We also asked them to share a few tips of sustaining the relationship between client and agency, how to evolve with changing times and they didn’t disappoint. The beginning of Jaago Re The partnership of Lintas and Tata Tea started much before Jaago Re. It was in 2003 that the brand decided to foray into the premium segment by launching Tata Tea Gold. Back then, Lintas wasn’t in the picture. Tata Tea had a couple of agencies for its roaster but Dash, who Jaleel refers to as the ‘Architect of the brand,’ told us that they were looking to weave a story and build it on an insight this time, not just sell tea. The brand decided to go out and call a few more agencies in for a pitch. R Balki and Jaleel presented the ‘Na kahoge toh pachtaoge’ idea on a phone call to Dash, which he says, is his favourite till date. Even then, Lintas was handling communication for Tata Tea Gold, not Tata Tea Premium. Rival tea brands with a variety of products had different campaigns for each but Dash decided to market only the mother brand. It had four sub-brands Gold, Premium, Agni and Life. “From a marketing point of view, it was a risky decision and obviously came under a lot of debate. But at that time, the main reason from a business point of view was also that we needed to save our media monies. It was also very difficult to sustain and grow all four brands and put the kind of media monies that were required. So, the idea was that you create the mother brand, and then put more money behind the mother brand, advertising and campaign. The idea in the brief was that it should help each of the individual brands. It also said that we need to create a mother brand, which needs to connect at an emotional level and needs to cut through all the variants,” recalled Dash. It also had to carve a niche for itself and beat the likes of HUL’s Brooke Bond Red Label and Taj Mahal, which had a strong recall for its ads, thanks to the famous Waah Taj ad featuring tabla maestro Zakir Hussain. However, the brief didn’t mention anything about cause marketing or a social campaign. It was divided into three main objectives: establish the mother brand, cut across different verticals and get coffee-loving millennials to be loyal to tea. Walking us through the brief and sharing the challenge that the agency had to face in terms of drafting a campaign for a diverse audience, Dash said, “The challenge for the creative agency was to find a cause that appeals to someone in a South Bombay or a South Delhi who uses Tata Tea Gold brand and at the same time, appeal to someone in a Pratapgarh who uses Tata Tea Agni brand because that was our width. We cut through urban and rural. So the third part of the brief was that when we talk and when we come out with this campaign, at least in terms of storytelling and in terms of the language that we use, it should appeal to the youth, because till that point Tea was seen as appealing only to the housewife, not so much to the youth or to men.” At that time, coffee drinkers were considered ‘cool’ because tea was preferred by mid-age audience. As per the brief, Jaleel and his team had to reverse the image and also position tea drinkers as young and cool. The agency was right to think that the coming generation would actively participate in building an inclusive and woke society. Recounting how the thinking came into place and how a tea brand chose a purpose-led brand building approach, Jaleel said, “Somewhere, this thought entered our mind that whenever you have a tea, you discuss various things, and you're young, and you want to change the world. And therefore, if tea is associated with changing the world like that, if it can bring about some kind of awareness, that would be a good strategic direction for tea and that's how we landed on the idea of Jaago Re.” The client was looking for an idea that would bind different strata of society together and Lintas’ pitch ticked all the right boxes. “I still remember when we first heard the line, 'Har subah sirf utho mat, Jaago Re.' It in some ways redefined and gave us that stature, because every tea brand and including us, we used to talk a lot about rejuvenation. But this was actually taking it in a sense philosophically a step ahead, which was not just about waking up, but awakening. So in some ways, it was very strongly ingrained in terms of what the category stood for, but took your brand to a higher plane,” shared Dash. Taking the message ahead The first ad under the campaign was about political awareness, voting the right candidate and asking questions. It featured Pankaj Tripathi, who wasn’t as well known then, but immediately won the audience over. <div type="Youtube" id="99a-dHXmw2I" title="Pankaj Tripathi Tata Tea Ad" thumbUrl="https://i.ytimg.com/vi/99a-dHXmw2I/mqdefault.jpg"></div> The second campaign was about a young guy who urges people to not use Voting Day as a holiday and nudge them from their sleep. <div type="Youtube" id="NkMnM2dznuU" title="Tata Tea Voting" thumbUrl="https://i.ytimg.com/vi/NkMnM2dznuU/mqdefault.jpg"></div> Jaago Re wasn’t just a campaign anymore. The brand knew how to walk the talk as the initiative was backed with a website <a href="http://www.jaagore.com/">jaagore.com.</a> Before the 2009 election, Tata Tea launched this website to help first-time voters to create IDs, register themselves as voters and find the nearest voting booth. The Jaago Re campaign had become a big hit by 2010 and Lintas had to come up with a cause that would surpass the previous ads by creating something bigger. So, the third campaign was about corruption, which Dash said, was the most difficult to crack because they had to tread the line between being edgy and preachy. <div type="Youtube" id="wyOCF8Vfsrg" title="Mudit Nayar (Commercial): Award Winning Tata Tea adv against corruption [Jaago Re!]" thumbUrl="https://i.ytimg.com/vi/wyOCF8Vfsrg/mqdefault.jpg"></div> In 2017, Tata Tea made a comeback with Jaago Re Version 2.0. Like always, it gave us goosebumps and made us question everything that was happening around us. It was a comment on arm-chair activism. It urged people to act before it is too late in a hard-hitting manner and it continues to stay relevant today. <div type="Youtube" id="gRA4wYsqA5c" title="Tata Tea Official 2017 Ad - Alarm Bajne Se Pehle Jaago Re!" thumbUrl="https://i.ytimg.com/vi/gRA4wYsqA5c/mqdefault.jpg"></div> Das said reviving a property of this stature wasn’t an easy task. “Jaago Re is not just a marketing campaign for us, it's almost a clarion call for representing the right issues. The tenants of Jaago Re are so well set -- there has been a lot of consistency in the thought which has come across, which is about finding the right thing, inspiring people to make that change and walk the talk. In 2006, nobody had heard the word cause advertising and all this brand purpose is just flavor of the day. But at that time, for us, it was clutter breaking. Over the 10 years, many brands jumped into the bandwagon. More importantly, the entire new generation has also grown up expecting this now from brands. So it was no longer about armchair activism. So the idea was, how do you still stay consistent with the thought, but taking to the next level? Then this thought came about is that the key shift is from activism to pre-activism. Don't let things become issues. The real way to solve for them is to actually nip them in the bud and that shift in thinking is what we call Jaago Re 2.0,” said he. Jaago Re and its perfect casting Tata Tea’s Jaago Re was much ahead of its time. It shed various gender filters and brought a much-needed campaign that represented women in politics and sports. Lintas also had a good eye for budding talent. It featured Pankaj Tripathi, Swara Bhaskar, Mohammad Zeeshan Ayub, Anand Tiwari, to name a few, much before they had become names to reckon with in the industry. <div type="Youtube" id="hAEV1K8JuV4" title="Tata Tea Premium -- Badi Duty, Choti Duty" thumbUrl="https://i.ytimg.com/vi/hAEV1K8JuV4/mqdefault.jpg"></div> Telling us the filter agency used for casting these actors, Jaleel said, “I think it's a coincidence that some of the great choices that we made also turned out to be great actors. But you can also say that it's no coincidence, and I'll tell you why it is that look. The approach that we always had about Jaago Re was always about realism. And if you notice, there is a wave of realism happening, you can almost track it back to the time Jaago Re started. Even in cinema, starism is going down and realism is coming in. We always had that thing about Jaago Re that we will pick up real people because we owe it to the subject that we are talking about. We looked for that realism in the auditions like that.” In our episode of BTSWithInsiders, Jaleel had further shared the thought behind selecting Tripathi as their first protagonist, which can be found below: <div type="Article" hostid="261" msid="75806882" title="#BTSwithInsiders: Amer Jaleel on Tata Tea’s Jaago Re, Lifebuoy’s Gonduppa and ICICI Prudential’s Bande Acche Hain" mstype="2" mssubtype="0"></div> Shifting focus to hyperlocalisation and connecting with consumers at a deeper level Tata Tea has been successfully championing the style of brand-led activism. In the recent ads done by Mullen Lintas, there’s a visible shift in communication and Tata Tea is talking more about the features of its tea rather than the social angle. It is about taking pride in our regional culture and diversity. <div type="Youtube" id="0tff1lATgDM" title="TATA Tea Premium - Dumdaar Uttar Pradesh" thumbUrl="https://i.ytimg.com/vi/0tff1lATgDM/mqdefault.jpg"></div> <div type="Youtube" id="oV4IX7QX5m8" title="TATA Tea Premium | Odisha" thumbUrl="https://i.ytimg.com/vi/oV4IX7QX5m8/mqdefault.jpg"></div> So, at a time when rivals Red Label and Wagh Bakri are also talking about social change, what led to this shift? Das answered, “Jaago Re has been a campaign for the mother brand and this hyper localization campaign that we have been doing is actually on the flagship brand Tata Tea Premium. What we are bringing out to consumers is something that is seeming like localization for them, but actually that has been one of the success DNA of the brand in the sense in a in a country where tastes and preferences especially when it comes to food etc, pretty much changes district by district -- it is very important for a beverage brand and a mass brand to understand these preferences, and and that has actually been always what already premium has been doing. It has blend across different states, which cater to the local tastes, preferences, etc. So, the idea was, how do you leverage your knowledge and your national stature as a brand, but at the same time connect and reinforce your regional expertise that has made you the brand it is.” It has also launched packaging that is customised to different states of India and seen a good response from the consumers. “In every market that we have been able to execute it so far, we have seen a big jump in terms of consumer connect, and it's also reflecting in the market shares, etc, which, at the end is also a proof of what the consumer has responded to, but yes, the shift is, is more to the consumers,” shared Das. The Jaago Re campaign went on to create wonders for the brand and is still fresh in our minds like it was launched yesterday. And now, on connecting with its consumers on a local level and instilling regional pride, the brand is just getting started.

From then to now: How Tata Tea's communication has evolved from brand-led activism to hyperlocalisation

<ul><li><keyword id="3391368" type="General" weightage="20" keywordseo="mullenlowe-lintas" source="Orion">MullenLowe Lintas</keyword> Group forays into content and entertainment business. </li><li>The agency group has also appointed Media and Entertainment maven <keyword id="7873744" type="General" weightage="20" keywordseo="yogesh-manwani" source="Orion">Yogesh Manwani</keyword> as President to lead the business. </li></ul>MullenLowe Lintas Group has unveiled a specialized content business unit under the <keyword id="12502112" type="General" weightage="20" keywordseo="Lintas-CEX" source="Orion">Lintas C:EX</keyword> (Lintas Creative Executions) brand. The unit called Lintas C:EX Entertainment will create Content &amp; IP that entertains and engages. It has ambitions to develop, create, produce and distribute distinct forms of curated and original content cutting across genres, languages and formats. Not only will the unit create original content for various streaming platforms, it will also work with brand partners to create and distribute ‘content for &amp; by brands’. Lintas C:EX Entertainment will also help brands identify and participate in relevant content-led marketing opportunities. India has witnessed tectonic shifts in the areas of digital adoption. The pandemic has had a somewhat permanent impact on the way content and entertainment is consumed. The Media and Entertainment industry in India is expected to grow to USD 55 billion by 2025 at a CAGR of about 10%. Additionally, Indians are becoming data guzzlers, with data consumption growing from just 700 mb a month to over 11 GB - with content and entertainment getting the largest share of the pie. To lead the Entertainment business unit at Lintas C:EX, Yogesh Manwani, a seasoned M&amp;E specialist has been appointed as President. Manwani comes with a rich and diversified experience of over 2 decades across different facets of the Media &amp; Entertainment business having worked in organizations such as Star, ZEE5, and most recently, Applause Entertainment as Head Revenue &amp; Marketing. He was involved in multiple premium drama series like Scam 1992, Criminal Justice, Hostages, Undekhi, Avrodh, Mind The Malhotras, Bhaukaal, Chakravyuh and Call My Agent to name a few. Speaking about the formation of the new business building block and the leadership announcement, <keyword id="2965478" type="General" weightage="20" keywordseo="virat-tandon" source="Orion">Virat Tandon</keyword> – Group CEO, MullenLowe Lintas Group said: “We are seeing a huge surge of digital content, platforms, creators as well as viewers and this space is only going to grow in the coming years. Lintas is uniquely poised at the intersection of powerful ideas that shape pop culture, master creative storytelling, extraordinary video production ability and ambitious brands and clients. Lintas C:EX Entertainment is the logical next step for us to unlock the huge potential that lies ahead of us. In the past, we’ve had a few tactical brushes with this space. The memorable ones were when Alyque was involved with producing the pilot for “Karamchand” and then later when we conceptualised the show “Smart Shrimati” for brand Wheel. This time, Lintas C:EX Entertainment is a deliberate and a strategic foray into original and branded content space. There couldn’t be a better person than Yogesh Manwani to lead this venture. He comes with a deep experience in the original content business. He is a big believer in our vision for Lintas C:EX Entertainment and I am sure he will make it a success.” Speaking about the unveiling of Lintas C:EX Entertainment, Amer Jaleel – Group CCO &amp; Chairman, MullenLowe Lintas Group said: “We are breaking the shackles of the ad agency descriptor that we had imposed on ourselves. There has been such an abundance of talent that has sprung from Lintas and gone on into the world of entertainment, I have no clue why we did not give it the shot it deserved up until now! With Yogesh at the helm of this completely separate and independent initiative, we are opportunising the era of original content and content for brands, that’s landed smack in our lives! Yogesh will spearhead, shape and structure Lintas C:EX Entertainment into possibly an equal or bigger rival to our brand and marcomm business. He has both the relationships and the experience in building channels, platforms, intellectual properties which will now propel the Lintas group into a full-blown media and entertainment powerhouse.” In his previous roles, Manwani has managed responsibilities across various content genres - Hindi News, Regional News, Regional Entertainment, Hindi Entertainment &amp; English Entertainment – across mediums such as TV and digital. He has handled varied challenges like business launches and turn arounds, brand strategy, customer acquisition &amp; retention, market development and affiliate marketing. In his role as President at Lintas C:EX Entertainment, Yogesh will work with Naveen Gaur, who is responsible for the new and specialised lines of business at MullenLowe Lintas Group. Reacting to his appointment, Yogesh Manwani said: “MullenLowe Lintas Group enjoys a strong reputation of building and successfully transforming many popular and strong brands across various categories thanks to its ability of understanding, forecasting and leveraging consumer behaviour. Backed by strong, fearless and visionary leadership, the Group is on a critical self-transformational journey. Entering the Content business is an integral and important part of this journey and with acceleration of the creator economy it could not have been better timed. The long term vision that Group’s leadership has for this independent and specialised business under the Lintas C:EX brand is what excites me to lead this mandate. I look forward to bringing my experience and learnings to the table that could help in building this content company as the magic glue that binds content creators with brand owners &amp; platform partners.” A UCLA Anderson alumnus, Manwani has shouldered responsibilities of multiple aspects of the Media &amp; Entertainment business like Business Strategy, Marketing Strategy, Content Strategy, Content Marketing, Development, Acquisition, Licensing &amp; Monetisation. Manwani’s appointment is with immediate effect and will operate from the Mumbai HQ of MullenLowe Lintas Group.

MullenLowe Lintas Group forays into content and entertainment business under the Lintas C:EX brand

<ul><li>The Awards recognise how leading brands are effectively leveraging YouTube as a platform to engage audiences to drive business goals and drive consumer engagement at scale across the country. </li><li>Launched earlier this year in association with Kantar for advertising released between October 2019 and February 2021, the winning campaigns represent a range of popular advertising formats across seven categories.</li></ul>The inaugural India edition of the <keyword id="11803860" type="UNKNOWN" weightage="20" keywordseo="youtube-works-awards">YouTube Works Awards</keyword> today announced its winners. The Awards recognise how leading brands are effectively leveraging YouTube as a platform to engage audiences to drive business goals and drive consumer engagement at scale across the country. Launched earlier this year in association with Kantar for advertising released between October 2019 and February 2021, the winning campaigns represent a range of popular advertising formats across seven categories, from 6-second Storytelling to Multi-video Storytelling, and were selected by a 12-member jury comprising some of the most respected business leaders and marketers in the country. During a time that was marked by several lockdowns and restricted creative production, the jury picked campaigns by Mondelez, which bagged both the Ruby and the Grand Prix for its ‘Not just a Cadbury’ ad, InMobi, Amazon Prime, Puma, Motilal Oswal, and upGrad as the winners. Announcing the Awards, Aditya Swamy, Director, Marketing Partnerships, Google India, said, “Online video is the gateway to the Internet for India. With four in five Indian consumers valuing YouTube deeply, and viewership growing both in rural and urban India, YouTube has emerged as India's favourite destination for video content. I raise a toast to the gamechangers across brand, creative, media, and creator ecosystems that are shaping digitally supercharged India’s shift towards YouTube. With these awards, our effort is to spotlight the most incredible work across the industry, using data-driven insights and tech-powered storytelling to deliver real impact for every kind of business. I want to express my deep gratitude to the Jury for their thoughtful analysis of the entries and picking the stand-out work done in India on YouTube. I look forward to all of us creating magic for brands by mixing creative, data and technology together.” Speaking about the key role YouTube served in the execution of the ‘Not just a Cadbury’ campaign, Anil Viswanathan, Senior Marketing Director, Mondelez, said, “We are thrilled for the ‘Not just a Cadbury’ campaign to be judged winner in two prestigious categories of the <keyword id="11803861" type="UNKNOWN" weightage="20" keywordseo="youtube-works">YouTube Works</keyword> Awards, the Ruby and the Grand Prix. This is yet another fabulous moment of celebration for the team. “Our campaign idea was to support small business owners impacted by the COVID-19 lockdowns through hyper personalisation and hyper localization. Both these would not have been possible without YouTube which powered it to achieve the levels of customization never achieved before. YouTube’s personalization capabilities helped bring together thousands of small business owners across thousands of PIN codes together with customers in their neighbourhoods, all on a single ad.” Commenting on the Awards, jury member and Head of Marketing, Bajaj Auto, Narayan Sundararaman, said, “'It was a great experience to be on the Grand Jury of these Awards and view such a large number of outstanding creative executions across businesses. The winning campaigns stand out for their ability to harness audience insight and storytelling with the advantage of content and context that YouTube uniquely provides to brands.” Josy Paul, Chairman and Chief Creative Officer, BBDO India, said, “Being on the jury of the first ever YouTube Works awards in India was a mind-altering experience. The experience opened my mind to the immense possibilities that YouTube offers. I came as a judge and left as a student.” Speaking of the judging process, Nandini Dias, CEO, LODESTAR UM, said, “The craft-agnostic nature of the jury put together for the YouTube Works Awards resulted in a fresh cross-pollination of perspectives, which made the discussions enriching and stimulating.” Agnello Dias, Creative Chairman, Dentsu, added, "The YouTube Works judging experience was a fascinating experience because some of the categories were such a clear indication as to where the world of marketing communications is heading. Besides, a lot of the work threw up completely fresh insights into how creativity is being consumed by target audiences in the contemporary era."The winners of the <keyword id="11803859" type="UNKNOWN" weightage="20" keywordseo="youtube-works-india-awards">YouTube Works India Awards</keyword> are: Grand Prix: Demonstrates excellence throughout the entire process, from identifying critical consumer insights and building creative idea, to executing the campaign through effective media buying and powerful messaging in all assets and formats <ul><li>Campaign Name - <a href="https://www.youtube.com/watch?v=gBWLm6Sx1WI" target="_blank">Not just a Cadbury ad</a></li><li>Winners - Mondelez | Wavemaker &amp; DeltaX | Ogilvy India</li></ul>The Ruby: The most creative, innovative and data-driven work with demonstrable business results <ul><li>Campaign Name - <a href="https://www.youtube.com/watch?v=gBWLm6Sx1WI" target="_blank">Not just a Cadbury ad</a></li><li>Winners - Mondelez | Wavemaker &amp; DeltaX | Ogilvy India</li></ul>Media Innovation: Brilliant media planning that drove business results <ul><li>Campaign Name - <a href="https://youtu.be/Mu3Rq3dzMzE" target="_blank">Glance - Baar Baar Dekho</a></li><li>Winners - Glance | In-Mobi | DDB Mudra</li></ul>Best Multi-Video Storytelling: Demonstrates a keen understanding of the audience, and an ability to bring a story to life through exceptional copywriting, creative direction, and flawless production across multiple videos <ul><li>Campaign Name - <a href="https://www.youtube.com/watch?v=fUeyAItugv8" target="_blank">Mirzapur S2 ka Bhaukaal</a></li><li>Winners - Amazon Prime Video India | PivotRoots | SoCheers</li></ul>Best Long Form Storytelling: Demonstrates a keen understanding of the audience, and an ability to bring a story to life through exceptional copywriting, creative direction, and flawless production in a video beyond 30 seconds <ul><li>Campaign Name - <a href="https://www.youtube.com/watch?v=xoVhnuCzHdA" target="_blank">PUMA Propah Lady</a></li><li>Winners - Puma | Digitas</li></ul>6-Second Storytelling: Demonstrates a keen understanding of the audience, and an ability to bring a story to life through exceptional copywriting, creative direction, and flawless production in a 6 second YouTube bumper ad <ul><li>Campaign Name - <a href="https://www.youtube.com/watch?v=eCEUJ_0GPaw" target="_blank">Poor Quality Hurts – Motilal Oswal</a></li><li>Winners - Motilal Oswal Financial Services | Social Kinnect | Mullen Lintas</li></ul>Best Collaboration: The best strategic and creative collaboration between Brand &amp; Creator that drove incredible buzz &amp; positive brand associations <ul><li>Campaign Name - <a href="https://www.youtube.com/watch?v=OkBuuRW8f_Y" target="_blank">BeYouNick x upGrad Originals - The Office Canteen</a></li><li>Winners - upGrad | Monk Entertainment | Be YouNick</li></ul>The Jury also included: Aditi Shrivastava, Co-founder, Pocket Aces; Amer Jaleel, Group CEO and Chairman, MullenLowe Lintas Group; Anita Nayyar, COO-Media &amp; Communications, Patanjali Ayurved Limited; Harman Dhillon, Vice President - Haircare, HUL; <keyword id="2811220" type="PERSON" weightage="20" keywordseo="Sukesh-Nayak">Sukesh Nayak</keyword>, Chief Creative Officer, Ogilvy India; Priti Murthy, CEO, OMD India; Rajdeepak Das, Chief Creative Office &amp; CEO – South Asia, Leo Burnett; Ravi Santhanam, CMO, HDFC Bank.

YouTube announces Winners of first India edition of YouTube Works Awards

<ul><li>With the industry changing at a rapid pace, throwing a new set of challenges every day, experts are hoping that 2020 will be a game-changer that will help them redefine a lot of rules in advertising, with smarter marketing techniques. </li><li>We spoke to a few industry experts to identify these new opportunities that 2020 will bring forth for the industry and here is what they had to say. </li></ul>2019 was an interesting year -- full of ups and downs for the advertising, media and marketing industry. While we saw <keyword id="618493" type="CITY" weightage="20" keywordseo="digital-marketing">digital marketing</keyword> taking the center stage and brands experimenting with newer formats on the medium, the economic slowdown affected consumer sentiments, and naturally, the industry. However, during this period of tough economy, the industry tried to squeeze out the inefficiencies to make themselves more productive. As we enter 2020, the industry is hopeful to rise to its full strength together. They are all set to reap the benefits of AR and VR, voice, influencer marketing, and much more to stay ahead in the game. We spoke to a few industry experts to identify these new opportunities that 2020 will bring forth for the industry and here is what they had to say: Will Scougal, Director of International Creative Strategy, Snapchat: I don’t think there’ll be one dominant trend but several interlinked trends that have emerged over the last decade all achieving scale and creating real shifts in the way we experience and interact with brands. Over the last few years people have increasingly shifted their attention to mobile and, as they have become more confident navigating the world with their handset, they’re looking for quality experiences. What we’ve seen at Snapchat is that people are choosing to spend time adding a creative layer to their world through AR (Augmented Reality). As this format continues to scale, both on Snapchat and beyond, we are going to see more innovative, useful, and immersive experiences being built by brands embracing the marketing benefits of AR as a full funnel format. In addition to the growing popularity of AR, we are also going to see premium mobile video content gain more viewers. As audiences rise, we can expect to see more quality made-for-mobile shows from studios, publishers, entertainers and brands who are adapting to the mobile mindset of people. Ashish Bhasin, CEO - APAC and Chairman India, Dentsu Aegis Network Asia Pacific: Voice and performance will gain much more prominence than they did so far in the industry. With the emergence of OTT and data rates going down, there is a natural preference towards digitisation amongst younger audience. Equally, voice is so intuitive, it will be naturally driven more and more on a daily basis -- whether you are driving or use some voice assistant on your phone, which will be simplified with time. On the other hand, clients are also under-pressure to deliver results every quarter, hence, they will be far more interested in performance rather than just pure brand-building. Prathyusha Agarwal, Chief Marketing Officer, ZEEL: With consumption across platforms, the most dominating trend of 2020 would be brand and character love that transcends multiple screens. Viewers will share their dining tables and living rooms with our content on television satisfying the craving for anticipation of a new story, the first bite to savour the emotion and relationship with our characters every day. They will then stretch it across multiple screens and interactions binging on it, dipping in, dipping out and gorging on it through time and space. As broadcasters, we need to gear up our backend to tailor-make our content such that it is adept to the multiple platform front-end user interfaces. There is a shift needed from thinking of content development as an uncertain creative process to building a nuanced understanding the cultural core that makes viewers tick, what they want/ need, where do they need it and have the capability to evolve our craft to deliver that. To own multiple screens where stories and characters are loved beyond just television, content creators and curators, will have to manage the share of pie on each of platforms to maximise screen hours. Sameer Saxena, Chief Content Officer and Head of TVF: “For 2020, we will continue to strengthen our partnerships with OTT platforms and brands equally. We plan to venture into new genres like thrillers and romance amongst others. We will also explore non-fiction properties as there isn’t much happening in this space. Our aim is to release around 15 to 20 shows in the year including a few in regional languages starting with Marathi. In addition to new shows we're also planning the second seasons of some of our key shows like ‘Kota Factory’, ‘Cubicles’, and ‘Hostel Daze’.“ Dinesh Chhabra, CEO, Usha International: “The consumer durables sector has shown a consistent growth and Usha International Ltd leads this growth from the front riding on new product launches like the Bloom series and Racer fans, as well as the introduction of a whole slew of colorful new kitchen appliances. During this period of tough economy, Usha tightened its operating belt to squeeze out the inefficiencies to make itself leaner and more productive. Usha believes in keeping the customer at the core of our businesses and hence ensures that all the new products that we have recently developed keeping consumer insights in mind and built to fulfil their needs, thereby transforming their daily lives. We expect the New Year to fuel consumer demand and a stabilization of growth patterns in coming quarters. We, at Usha, will continue in our journey to launch new products and innovative technologies, and improve the depth of our distribution penetration specifically in the geographies which are growing at a GDP growth higher than the national average.” Koshy George, Chief Marketing Officer, Marico Limited: One big trend for me will continue to be digital. You will continue to find a lot more digital adoption because the rates, while they have gone up, continue to be rock bottom in the country. And you will find that a lot of time that consumers spend will move into digital and hence the focus to continue to build brands and invest there will be one big trend that we look at. And as part of that, there are a lot of medium like TikTok that have suddenly come and exploded out of nowhere. We have recently worked with the platform and seen really good results so that'll be an area of focus. Secondly, while the economy has been witnessing a slowdown, there is still a room for a lot of premiumization. And there's a big trend in sustainability that is slowly but surely picking up momentum and is something we will see more of in 2020. Amer Jaleel, Group CCO &amp; Chairman, MullenLowe Lintas Group: I see content saturation coming. We have to start seeing consumers as audiences in the Media Age. Everybody is creating content with ease through apps. While this explosion leads to satisfying the creative urge among people and that surely is a good thing, but coupled with the march of platforms and production, this is leading very rapidly to content fatigue. Once we see our consumers as an audience, we have to account for the fatigue they have to overcome to see the frankly poor quality of brand content that most of us are putting out. The only way marketeers and their brand partners have is to be ahead of and fresher than the content that's being dished out. I can clearly see that the phrase 'break the clutter' is outdated. We will have to preempt all the evolution of what we call clutter and be ahead of the thinking of the clutter makers. Gurmeet Singh, Chairman and Managing Director, Johnson Controls-Hitachi Air Conditioning India: To stand out from the crowd, companies are putting the customer at the heart of everything they do. This has led to the emergence of exceptional customer experiences. Marketing in the modern era has to play a significant role in shaping these experiences. Artificial Intelligence is certainly going to be a game changer driving the marketing landscape in 2020. This Next-gen technology will create new avenues of effective marketing and customer experiences. One of the trendiest topics across the world, both in B2B and B2C spaces, AI is going to take the charge as it holds the power to evolve businesses, accelerate customer experiences and boost sales like never before. Audience segmentation with in-depth understanding of the demand is key to success in any B2B module. Here AI will empower and align business, marketing and sales teams to accurately analyze the demand touchpoints much before a lead generation. This will ensure faster and concrete conversion of leads resulting in enriched customer experiences. Artificial Intelligence can play a significant role in influencing marketing strategies and predicting favorable product and service outcome. With AI things will become faster, easier, more convenient and affordable for business ecosystem to meet the ever evolving customer expectations. New India’s smart customer is globally connected and is curious to explore, experiment and experience. Today, customers are considering exceptional experiences as a critical aspect of their buying decision. In the B2C segment, AI has a huge role to play. It is also the responsibility of businesses and marketers to ethically leverage the power of this impactful tool. Without invading the privacy of customers, AI should aim at significantly providing intelligent and informed customer experiences by equipping marketing and product teams to effectively analyse consumer behavior, acceptance, demand and delivery points. This will ensure a smooth end to end customer journey that is more customized and interactive in the most natural and ethical manner. AI will also support the marketing landscape by enabling powerful and high-impact consumer insights to disrupt customer satisfaction and enhance success factors of product and service innovations. TikTok spokesperson: In 2019, we saw a drastic shift in online content consumption behavior. As the internet continued to democratize, Indians moved beyond the traditional consumption of entertainment content and are now avidly looking at videos to educate themselves on variety of topics such as self-improvement, health, fitness, e- learning languages, among others. In 2020, we foresee this trend to grow, with brands and NGOs leveraging short video formats with platforms such as TikTok. At the same time, given shorter attention spans, it will be critical for content to break through the clutter, be creative, fun and engaging, in order to attract audiences. Shamsuddin Jasani, Group MD, Isobar South Asia: Voice as a technology is coming into its own and is going to be a big trend in 2020. With Hindi as a language being made available on Alexa, it will open up huge opportunities in the future. Secondly, with advancements in technology, augmented reality is going to take off in a big way. And the third biggest trend will again come from the world of vernacular content. Local languages are going to explode as we go into 2020 and you will see more OTT players investing on local languages. Pratik Gupta, Co-founder, FoxyMoron: "2020 will be the year for digitally evolved agencies and digitally involved clients. Hyper-personalization of content through all digital platforms should be the biggest trend this year. Along with the innovation on digital; Voice, OTT, Social, Progressive Web Apps, the use of Hyper-Personalisation are going to be imperative. While the entire ecosystem believes that the consumer does not want to see advertisements, I believe that ads &amp; communication served to an exposed cookie pool at the right time and at the right place is the future. This year we will be working on creating workflows, technologies and teams to cater to this need for brands and consumers alike." Also see: 
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