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Time Warner Lost A Bunch Of Customers So It Charged The Remaining Ones More

Jan 30, 2014, 21:52 IST

Marco Bellucci / Flickr, CC

Time Warner Cable lost a bunch of customers in Q4 2013 - including 217,000 residential cable TV subscribers - and yet its revenues still climbed 1.6% to $5.7 billion.

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How did it manage this counterintuitive feat?

By charging its remaining subscribers more money.

Average monthly revenue per residential user (ARPU) grew 2.2% to $106.03 a month, "the highest rate of growth since the first quarter of 2012," TWC said. Revenues-per-user for those who only get cable for the internet increased 12.4% to $46.21 a month.

This is the state of the cable TV business today: Cable TV - that thing everyone used to watch until the 1990s - is basically dying. Among to TWC's 217,000 disappearing cable TV customers were a loss of 85,000 residential customers of all kinds, including broadband web customers. Total customer relationship including businesses declined 67,000 to 15 million.

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So the only way TWC can get more money is by charging its remaining customers more and more. Meanwhile, streaming video services like Netflix and Amazon Prime offer subscribers a cheaper monthly fee to access similar TV content.

Despite those headwinds, CEO Rob Marcus thinks 1 million new customers will appear in 2014, according to Bloomberg, and sales will grow 4 percent to 5 percent.

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