This Is How The Travel Industry Is Adapting Their Services And Strategy For Mobile

BII

The travel industry was one of the first to be upended by the Internet, as people moved their travel planning and buying to e-commerce sites. Now, mobile is the channel pushing through the next big revolution in how people travel. Travel pairs especially well with mobile devices because it allows travelers to continue and amend their trip-planning once they've taken off.

Mobile is expected to account for more than 25% of total U.S. online travel bookings by 2015, according to PhoCusWright.

In a recent report from BI Intelligence, we look at how the worldwide adoption of smartphones, tablets, and other devices is dramatically changing how we travel - before, during, and after the trip - and what the impact of that change is to businesses in the travel space. Players in the travel industry are emphasizing mobile as a core component of their business strategies, and working to make their products and services mobile-friendly. Those that do not adapt risk becoming relics of a bygone desktop computing era.

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Here are some of the key points from our report on mobile travel:

• Mobile devices are ideal companions for travelers, allowing them to access information, services, and booking while en route. By 2015, mobile will account for one-quarter of U.S. online travel sales, driving $40 billion in revenue, according to PhoCusWright.
• Tablets are emerging as a power device for completing travel purchases. Tablets accounted for 7% of all online travel bookings globally in the third quarter of 2013, and 11% of all time-spend on travel sites in April 2013.
• These are some of the hottest trends relevant to travel apps: cross-device services and marketing, algorithm-driven personalized local search results, innovative photo features, and the integration of travel information and data into augmented reality apps and wearables.
• But there are significant barriers to overcome before mobile can become a key channel for travel-related research and purchases: bad user experience design, friction that keeps users from completing transactions on mobile, and lack of Wi-Fi and 4G coverage.
• Airlines, hotel chains, and online travel agencies need to stay ahead of the mobile computing curve. Airbnb already sees over a quarter of its traffic from mobile and expects the majority of traffic to come from mobile very soon. The company is actually encouraging this trend.
• Wearables and the car dashboard represent the platforms where mobile travel will thrive next. Expect to see new travel-related apps and features for wearables debuting regularly.

In full, the report:

• Looks at how big the travel market is, and why mobile will continue to take a larger slice of online travel bookings
• Examines which mobile-centric features are going to be most important to travelers, and how businesses are beginning to incorporate these features into their mobile travel services
• Describes how Airbnb and TripAdvisor specifically are gearing up for, and even encouraging, travelers' transition to mobile devices
• Discusses the pain points that are still holding back mobile usage among travelers, particularly when it comes to making bookings
• Considers what will be next in mobile travel, especially as wearables see much greater uptake and travel apps become a major part of the wearables app ecosystem