This is how Infosys has increased its customer satisfaction, which is at 10-year high

Infosys CEO Vishal Sikka has claimed that Zero Distance innovation programme, which aims to deliver innovations and improvements, worked in the favour of the company.

Sikka said through the programme, customer satisfaction went up to a ten-year high.

Under the programme, Infosys started rolling out incentives for managers who showed innovation in their respective projects.

"It was a truly awesome and proud moment to get the early results of our customer satisfaction survey for 2016 from Nabarun, with scores at their highest in 10 years!" Sikka said.

Sikka said client-feedback scores went up by 12 points from last year and that satisfaction levels at the CxO level alone had gone up seven points.

"We are seeing clients recognise the importance of Mana, Zero Distance and Design Thinking. This is a reflection of each of us and all of us," he said.

"Our strategy is working. So let's take this moment to celebrate our achievement and the recognition we have received from those we have helped and continue to help. Let us also celebrate our future as we keep an eye on the path ahead of us, to the greater objectives we have yet to attain," said Sikka.