Marvel Studios
Me, dealing with MoviePass customer service.
MoviePass is known for being a non-expensive moviegoing subscription service - but it's also known for its awful customer service.
Whenever MoviePass posts a meme on social media, which it loves to do, the comments on the post from frustrated users usually refer to MoviePass' poor customer service. Whether it's users complaining about the app or not receiving their card in the mail after months, MoviePass' social media posts usually backfire.
I'm a regular MoviePass user, and use the service to go to the movies numerous times a month. It's convenient, and has saved me a lot of money. But I also recently ran into MoviePass' poor customer service, and it was a frustrating, but comical, experience.
Here's what happened: the week that "Incredibles 2" came to theaters, MoviePass users experienced an error on the app where they could not check in to a movie. For those who don't know how the service works, users check in to a movie at the appropriate theater on the app and then use their MoviePass card to purchase the ticket.
On Twitter, MoviePass said that the issue was resolved. But my girlfriend and I experienced it anyway, and couldn't check in for "Incredibles 2." If there was an update, we didn't see one, and didn't really have time to troubleshoot that much. I had waited 14 years for "Incredibles 2" - I wasn't going to wait any longer.
We paid out-of-pocket, which is fine. But MoviePass always encourages people to request a refund. So I tweeted at them my issue, and they told me to direct message them.
Here's how it went down: