Aly Weisman/Business Insider
A YouGov BrandIndex survey released this week asked travelers, "Are you a satisfied customer," and ranked the country's airlines by how many said yes.
It is a sign of the weakness of the American aviation industry that for business travelers, only the top airline, Alaska Air, had a satisfaction rate above 50 percent.
JetBlue and Virgin have reputations for providing excellent in-flight service, complete with live television. But even their numbers, ranging from 36.3 percent to 61.7 percent, are not very impressive: Apparently, more than 60 percent of JetBlue business travelers are not satisfied customers.
Here are the top five for each:
YouGov BrandIndex |
YouGov BrandIndex |