These pictures show what it's like to be a hotel tester in China
These pictures show what it's like to be a hotel tester in China
Zhuang Jing will sleep at selected hotels without disclosing her job. The entire process takes place secretly so that she can objectively review the hotel without any special treatment.
Once inside, she starts her testing process. For Zhuang Jing, it's crucial to pay attention to the smallest of details. Here, she checks the quality of the room's toilet paper.
She'll also test out the products in the bathroom. Here, she samples the hotel room's body wash.
Cleanliness is definitely a factor when reviewing rooms, which is why Zhuang Jing will regularly scope out any glasses in the room to check for stains and durability.
If the room comes with appliances like water boilers and coffee machines, she'll check these as well.
Next comes the testing of the bed.
The bed testing is a detailed process. After doing a scan, Zhuang Jing will sit down on the bed to test the mattress' hardness, its comfort, and its texture.
Next, she'll take a close look at the mattress, examining its structure and its cleanliness.
Sheets are also carefully examined for hairs and stains. Here, a single hair is found on the bed.
Finally, Zhuang Jing will take the bed for a full test drive by sleeping in it. Later, she'll review if the bed caused any discomfort.
Testing the hotel's Wi-Fi is also part of the job. She will test the network connection both inside the hotel's rooms and facilities, as well as in its public areas.
For Zhuang Jing, the job requires high concentration since you're staying in the hotel for one day and need to be able to observe each detail while also recording it with a camera or digital video recorder.
Throughout her stay, she'll test everything from the air conditioner temperature, water pressure in the shower, and piping drainage in the room, to the pricing and taste of the hotel's restaurants. Her reviews often include photographs of where she stayed, as well as microblogs or video posts with descriptions of the entire experience.
For Zhuang Jing, the job is an enjoyable one as she gets to role-play travelers of different types, ages, and different scenarios to see how each hotel fits their needs.