Uber customers claim they were charged almost $30,000 for a single ride during a vacation in Costa Rica after a currency conversion mix-up

• A couple claimed they were charged nearly $30,000 for a single Uber ride in Costa Rica.
• The journey should have been converted into US dollars, costing them roughly $55, they said.

An American couple claim they were charged nearly $30,000 for a single Uber ride during a vacation in Costa Rica, after an apparent currency conversion mix-up.

In a video shared on TikTok, user @dominique.xo.xo said that she was charged $29,994.33 for an Uber ride in late June.

A caption on the video said that the journey should have cost 29,994 Costa Rican colones, which is equivalent to $55.32 in US dollars.

In a follow-up video, Dominique said that after contacting her bank they "basically told me that it was my fault because I put a travel notice on my card, and because of that the charge was able to bypass all of the security measures, all of the policies that were in place."

She added that she also reached out to Uber, which passed the blame back onto the bank.

She said Uber told her that she needed to check with the bank as to why there was a charge in the wrong currency.

"My bank and Uber were basically blaming each other," she said.

Screenshots in the video appeared to show that the bank in question was Altura Credit Union.

Uber and Altura Credit Union did not respond to Insider's requests for comment.

Screenshots on the video also correspond to complaints made by Douglas Ordonez.

On Twitter, Ordonez said he is currently in Guatemala celebrating he and his partner's five-year anniversary with "no access to funds."

Both companies responded to Ordonez's Twitter message, but @dominique.xo.xo said in her TikTok video that they had not reached out directly as of Tuesday.

The screenshots in the video show that the charge was a temporary hold, with the pending transaction due to come out on July 2. It's unclear if the money was removed from the bank account on that date.

In the video, Dominique said that the charge stopped her from being able to withdraw any money, essentially putting her vacation "on hold."

Insider contacted @dominique.xo.xo and Ordonez for comment, but did not receive a reply.