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According to Skytrax, its results are determined via global customer satisfaction surveys of over 550 airports that rank things like food and retail options, security, terminal layout, comfort, seating, and WiFi.
The website describes the awards as a "quality benchmark for the world airport industry" and said the "survey and awards are independent of any airport control, influence or input." The questionnaires were collected from August 2022 to February 2023.
"Changi Airport is honoured to be named World's Best Airport for the 12th time," Changi CEO Lee Seow Hiang said in a press release.
Taking second this year is Hamad International Airport in Doha, Qatar. Changi won for eight years straight from 2013 to 2020 before Doha secured the win in both 2021 and 2022.
Of the top 20 airports, nine are in Europe, eight are in Asia, two are in North America, and one is in Australia. Seattle-Tacoma International Airport and Vancouver International Airport came in at numbers 18 and 20, barely making the list.
