Thelife- This Southwest Airlines flight attendant is pretty awesome.
- One passenger shared a video of the flight attendant saying goodbye to everyone on their way out.
A passenger on a Southwest Airlines flight has praised one of the carrier's flight attendants for his impeccable service.
Women's basketball coach Dawn Thornton posted a video on X, formerly Twitter, of a Southwest Airlines flight attendant named Daryl on August 17.
In Thornton's video, Daryl could be seen warmly bidding farewell to every passenger as they disembarked.
"Have an awesome day sir," Daryl said as he exchanged a fist bump with one of the passengers.
Thornton praised Daryl's service, saying in her X post that the "world needs more people like Daryl" while tagging the airline.
"He's by far the most pleasant flight attendant I've ever met!" Thornton wrote in her post.
—Dawn Thornton (@DivaCoachUAPB) August 17, 2023
Thornton did not specify when the flight took place. She did not immediately respond to Insider's request for comment sent outside regular business hours.
Southwest Airlines replied to Thornton's X post on the same day. An airline representative named Ashley asked Thornton to provide her flight confirmation number so that Southwest could pass her compliments on to Daryl.
"Thank you! Kindness like that goes a long way. Thank you, again, for sharing. We will get your feedback shared with the appropriate Leaders," Ashley wrote in a subsequent reply. "We look forward to welcoming you back onboard in a few days."
Thornton's video appears to stand in stark contrast to Southwest's rankings and passenger reviews. The carrier was rated the worst airline in the US by the personal finance website, WalletHub, for two years straight. Some passengers have also reviewed Southwest poorly on the airline-ranking site Skytrax, complaining about experiencing flight delays and being treated rudely by staff.
Representatives for Southwest Airlines did not immediately respond to a request for comment from Insider sent outside regular business hours.