Japan Airlines is the best airline in the world, according to a recent study see the list of the top 10 airlines
Marielle Descalsota
- Luggage storage company Bounce published its ranking of the world's best airlines.
- Japan Airlines was ranked first on its list, with a score of 8.28 out of 10.
Bounce, a luggage storage company, published its annual ranking of the world's best international airlines on August 2.
Bounce analyzed data from 52 of the largest airlines in the world — according to the total number of departures in 2022. The company evaluated these airlines based on the following 10 factors: on-time arrivals, percentage of cancellations, total number of flights, free carry-on allowance, free checked domestic allowance, free checked international allowance, meal, in-flight entertainment, seat comfort, and staff service.
"The reliability of airlines can vary hugely from company to company, as can the quality of on board comfort, service, and entertainment, all of which contribute to a fantastic laying experience," Bounce wrote on its website.
At the top of the list: Japan Airlines, which had a total score of 8.28, was crowned the best airline in the world. Singapore Airlines, another airline from Asia, was ranked in second place.
Insider has included the scores of each airline in four criteria — meal, staff service, in-flight entertainment, and seat comfort — as these are factors many passengers take into account when booking with airlines.
Take a look at the world's top 10 airlines, according to Bounce. Airlines are arranged in ascending order of their overall scores.
10. Vietnam Airlines
Total score: 5.16/10
Meal: 3/5
In-flight entertainment: 2/5
Seat comfort: 3/5
Staff service: 3/5
Vietnam Airlines is certified as a four-star airline by the aviation ranking site Skytrax. On Skytrax's customer reviews site, it has a rating of six out of 10 from 674 reviews. Its recent reviews are mixed.
One passenger who flew Vietnam Airlines in August said on Skytrax's customer reviews site that his business class seat was "comfortable" and the service was "impeccable." Another passenger who flew with the airline in July wrote on the site that he had a negative experience. He said the flight arrived two hours later than scheduled and noted a shortage of in-flight meals on board.
10. Emirates
Total score: 5.16/10
Meal: 3/5
In-flight entertainment: 4/5
Seat comfort: 3/5
Staff service: 3/5
Emirates is tied in 10th place on the ranking, alongside Vietnam Airlines.
Emirates is certified as a four-star airline by Skytrax. The airline has an average rating of five out of 10 from 2,291 on Skytrax's customer review site. Its recent reviews are negative.
One passenger who flew with Emirates in August said on Skytrax's customer reviews site that he was "disappointed" that the airline mishandled his suitcase despite charging $110 to transfer it. Another passenger who flew with Emirates in July praised the "excellent" in-flight entertainment but said the quality of the meal served on board was poor.
9. Azul Airlines
Total score: 8.28/10
Meal: 3/5
In-flight entertainment: 3/5
Seat comfort: 3/5
Staff service: 3/5
Azul Airlines is certified as a three-star airline by Skytrax. The airline has an average rating of six out of 10 from 93 reviews. Its recent reviews are poor.
One passenger who flew with Azul in August said on Skytrax's customer reviews site that his flight was canceled twice and he was only compensated with travel credits. Another passenger who flew with the airline in June said the in-flight entertainment wasn't working, and customer service never responded to his emails.
8. Air India
Total score: 5.4/10
Meal: 3/5
In-flight entertainment: 2/5
Seat comfort: 3/5
Staff service: 3/5
Air India is certified as a three-star airline by Skytrax. The airline has an average rating of four out of 10 out of 1,203 reviews on Skytrax's customer reviews site. Its recent reviews are poor.
One passenger who flew with Air India in August said on Skytrax's customer reviews site that the "plane seemed terribly run down," and the in-flight entertainment wasn't working. Another passenger who flew with the airline in July complained about his flight being delayed for six hours and the "poor service" on board.
7. Ethiopian Airlines
Total score: 5.99/10
Meal: 3/5
In-flight entertainment: 2/5
Seat comfort: 3/5
Staff service: 3/5
Ethiopian Airlines is certified as a four-star airline by Skytrax. The airline has an average rating of five out of 10 from 570 reviews on Skytrax's customer review site. Its recent reviews are negative.
One passenger who flew with Ethiopian in July said on Skytrax's customer reviews site that his suitcase was mishandled and did not receive any compensation. Another passenger who flew with the airline in June said the business class cabin was "decent" but that he almost missed his connecting flight as his initial flight was delayed.
6. All Nippon Airways
Total score: 6.23/10
Meal: 3/5
In-flight entertainment: 3/5
Seat comfort: 3/5
Staff service: 4/5
All Nippon Airways, or ANA, is certified as a five-star airline by Skytrax. ANA has an average rating of eight out of 10 from 566 reviews on Skytrax's customer review site. Its recent reviews are positive.
One passenger who flew with ANA in July said on Skytrax's customer reviews site that while his seat in business class felt "dated," the in-flight meals were good. Another passenger who flew with the airline in June said customer service staff helped her amend her ticket "on the spot" and were efficient.
5. Vistara
Total score: 6.43/10
Meal: 4/5
In-flight entertainment: 4/5
Seat comfort: 4/5
Staff service: 4/5
Vistara is certified as a four-star airline by Skytrax. The airline has an average rating of seven out of 10 on Skytrax's customer review site. Its recent reviews are mixed.
One passenger who flew with Vistara in August said on Skytrax's customer reviews site that the food on board was poor, and the in-flight entertainment wasn't working. But another passenger who flew with the airline in August said the service "was truly excellent" and the flight arrived at his destination on time.
4. Korean Air
Total score: 7.19/10
Meal: 4/5
In-flight entertainment: 4/5
Seat comfort: 4/5
Staff service: 4/5
Korean Air is certified as a five-star airline by Skytrax. The airline has an average rating of seven out of 10 from 599 reviews on Skytrax's customer service site. Its recent reviews are positive.
One passenger who flew with Korean Air in July said on Skytrax's customer reviews site that the service was friendly, and the aircraft was "spotless." Another passenger who flew business class with the airline in June said the food was good and the staff on board "were courteous, friendly and helpful."
3. Qatar Airways
Total score: 7.5/10
Meal: 4/5
In-flight entertainment: 4/5
Seat comfort: 4/5
Staff service: 4/5
Qatar Airways is certified as a five-star airline by Skytrax. The airline has an average rating of seven out of 10 from 2,252 reviews from Skytrax's customer review site. Its recent reviews are mixed.
One passenger who flew business class with Qatar in August said on Skytrax's customer reviews site that the flight was "exceptional" and the in-flight meals tasted "amazing." But another passenger who flew business class with the airline in July said his initial flight was delayed for an hour and a half, which caused him to miss his connecting flight.
2. Singapore Airlines
Total score: 7.63 /10
Meal: 4/5
In-flight entertainment: 4/5
Seat comfort: 4/5
Staff service: 4/5
Singapore Airlines, or SIA, is certified as a five-star airline by Skytrax. The airline has an average rating of seven out of 10 from 1,477 reviews on Skytrax's customer review site. Its recent reviews are positive.
One passenger who flew with SIA in August said on Skytrax's customer reviews site that he was "very impressed" with the service, in-flight entertainment, and food served on board. But another passenger who flew with SIA in July said the airline never reimbursed him for mishandling his suitcase that it lost, despite agreeing to refund him partially.
1. Japan Airlines
Total score: 8.28/10
Meal: 4/5
In-flight entertainment: 4/5
Seat comfort: 4/5
Staff service: 4/5
Japan Airlines, or JAL, is certified as a five-star airline by Skytrax. The airline has an average rating of seven out of 10 from 401 reviews on Skytrax's customer review site. Its recent reviews are mixed.
One passenger who flew JAL in July said on Skytrax's customer reviews site that the cabin crew was "awesome" and the "food was very good." But another passenger who flew business class with the airline in June said she was "disappointed" with the "terrible customer service" and the "bland meal" served on board.
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