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I visited an American Express Centurion Lounge for the first time and realized I've been missing out

Taylor Rains   

I visited an American Express Centurion Lounge for the first time and realized I've been missing out
I visited an AmEx Centurion Lounge for the first time this month and was impressed.Taylor Rains/Business Insider
  • American Express pioneered credit-card-branded airport lounges and has dozens of global locations.
  • I visited an AmEx Centurion Lounge for the first time, and it was easy to see why people love them.

American Express pioneered credit-card-branded airport lounges over a decade ago with its first-ever Centurion Lounge in Las Vegas.

Only passengers with the right AmEx credit card can enter, meaning luxury at the airport no longer requires airline loyalty or a first-class ticket.

AmEx's portfolio has since expanded to more than 40 locations worldwide — and the collection hosts some of the best lounges in the US.

Despite AmEx's reputation, I have always been a loyal Chase Sapphire Reserve credit cardholder, happily paying the $550 annual fee for travel benefits like Priority Pass lounge access and trip and rental car insurance. Chase (and Capital One) have opened their own branded airport lounges to compete.

However, my job means I'm flying a lot, and through my travels, I've taken notice of AmEx's comparatively bigger Centurion collection.

This was particuarly evident in places like Las Vegas and and Atlanta, where the Priority Pass lounges are commonly crowded and underwhelming. Some busy airports like Los Angeles and New Jersey's Newark Liberty don't even have Priority Pass — but LAX has Centurion, and Newark is getting one in 2026.

I wasn't totally convinced the $695 AmEx Platinum was worth looking more into until I visited a Centurion Lounge for the first time on Tuesday, but I now realize what I've been missing out on.

I visited the Centurion Lounge at New York's LaGuardia Airport.

I visited the Centurion Lounge at New York
The entrance to the Centurion Lounge at LaGuardia Airport.      Taylor Rains/Business Insider

Since I don't have an eligible credit card, AmEx offered me access to without one. A Centurion representative gave me a tour before I explored for a bit on my own.

Guests with AmEx Platinum, Business Platinum, or Centurion credit cards otherwise get complimentary access to any Centurion Lounge. Most cardholders must pay $50 per adult guest and $30 per child between ages 2 and 17. Children under 2 are free.

Cardholders who spend $75,000 on their card within a calendar year can bring up to two additional guests for free.

People with Delta SkyMiles Reserve or Reserve Business credit cards can also access Centurion lounges, but only when flying Delta, and they cannot bring free guests. Starting in February, the number of visits for the SkyMiles Reserve card is capped at 15 unless users spend at least $75,000 the previous year.

The lounge was recently renovated.

The lounge was recently renovated.
The central living room had equal access to the buffet and the bar.      Taylor Rains/Business Insider

The LaGuardia Centurion lounge is located in Terminal B, which is home to almost every airline at the airport except Delta in Terminal C and Spirit Airlines in Terminal A.

AmEx's lounge was closed during the pandemic but was renovated and reopened in 2021.

Guests can spread out in the 10,000 square-foot space.

Guests can spread out in the 10,000 square-foot space.
The dining room wasn't huge but there was always a table available during my visit.      Taylor Rains/Business Insider

The LaGuardia lounge isn't huge, but it has more than enough room for travelers to work, dine, or socialize.

Past the entryway, customers will find two sitting rooms, a dining room with a buffet, a kid's playroom, a bar area, and a business center.

Everything was open and elegant, with tons of natural light, and I always found a power outlet nearby.

I liked the AmEx branding.

I liked the AmEx branding.
I wonder if AmEx would sell me a branded pillow for my travel collection.      Taylor Rains/Business Insider

White and blue dominated the Centurion color palette, and I liked the wood-like walls that complimented it. It made the place feel rustic and cozy.

My favorite decor was the travel and New York-inspired items situated on the wall around the televisions in both sitting rooms.

The buffet was impressive.

The buffet was impressive.
The experimental dishes (bottom right) were delicious.      Taylor Rains/Business Insider

LaGuardia's Centurion lounge had a buffet that rotates throughout the day, starting with breakfast. According to AmEx, the food changes during different seasons and is created by a local chef.

Most of my food experience is at Priority Pass lounges, which can be owned by third-party companies or airlines. The meals are a hit or miss, but I found the Centurion food easily among the best I've had at a lounge — and better than Chase's.

The chicken was my favorite, but there are also options like mashed potatoes, croissants, salad, pasta, and desserts. I was also offered pork and fish dishes the chef was experimenting with. I loved both and hope Centurion adds them to the buffet lineup.

There are special cocktails at the bar.

There are special cocktails at the bar.
The vodka grapefruit cocktail was delicious. Most of the other specialty cocktails had whiskey.      Taylor Rains/Business Insider

AmEx says it taps local mixologists to curate a special drink menu for the Centurion lounges. The LaGuardia location had about half a dozen to choose from, and I was happy to see a large selection of spirits, wine, and beer.

Centurion also has non-alcoholic drinks like coffee, tea, lemonade, water, juices, and sodas.

I liked the privacy of the business center.

I liked the privacy of the business center.
There were five semi-private stalls (bottom left) available, too.      Taylor Rains/Business Insider

The business center is separated by a door for better noise control and privacy. Guests will find a drink stand, seats with large privacy wings, and a large meeting table.

I can easily see myself hiding away there from the hustle and bustle of the dining and living rooms.

There are quiet rooms for business or personal needs.

There are quiet rooms for business or personal needs.
There were a few phone rooms available in the business center.      Taylor Rains/Business Insider

The business-specific section of the Centurion Lounge hosts quiet pods big enough for a few people to use at once for private conversations or meetings.

There's an AmEx 'Black Card'-only room.

There
The author took this photo from right behind the rope.      Taylor Rains/Business Insider

A small lounge tucked away in the back of the business center was roped off with a sign stating that it was reserved for Centurion members. This means that only those with the invite-only AmEx Centurion "Black Card" credit card, which costs $5,000 a year, could use the space.

I thought the little room study was cute — and access to elevated service and higher-shelf alcohol would be nice, but it offered no better privacy than the non-reserved sections in the lounge.

A separate playroom is available for families.

A separate playroom is available for families.
The separate playroom for families.      Taylor Rains/Business Insider

One issue with many Priority Pass lounges is crowding, which isn't helped by the number of kids who are commonly running around and trying to entertain themselves during long layovers.

While I'm not easily bothered by the kids, I know many passengers are — especially those trying to work. Centurion has alleviated this problem but creating a separate kids' room, complete with a door.

It wasn't huge, but it had a television, seats, toys, and games.

The service is among the best I've experienced.

The service is among the best I
There was seating at the bar plus high top tables behind it.      Taylor Rains/Business Insider

The service at the Centurion Lounge stood out. I'm used to waiters clearing my plates or wiping down tables, but I saw the Centurion staff bringing plates of buffet food and drinks to guests.

They were simply more attentive than I've experienced at most other lounges and reminded me of the service I experienced at the business-class-only Delta One lounge at New York-JFK.

I also noticed there were a lot of Centurion staff on duty during my early afternoon visit, which I'm sure also contributed to the cleanliness of the lounge.

Guests can overlook the terminal.

Guests can overlook the terminal.
Almost the entire lounge lined the terminal.      Taylor Rains/Business Insider

There were chairs lined across the giant wall of windows, giving travelers a view of the terminal below.

There wasn't a ramp view to enjoy all of the arriving and departing airplanes, which is always my hope, but I like people-watching, too.

There are no showers or spa.

There are no showers or spa.
I liked the clean and private bathroom stalls.      Taylor Rains/Business Insider

Some Centurion lounges have showers available, but the LaGuardia one does not. There was once a shower room, but it never reopened after the pandemic.

Although this is a downside, LaGuardia is largely a domestic airport with no long-haul international flights, so I don't imagine most travelers would be in desperate need of a shower during layovers.

LaGuardia's Centurion Lounge also lacks a spa, which is available at select AmEx-operated lounges, like Los Angeles. The perk has become increasingly popular as travelers demand more luxe amenities at airport lounges, like Chase LaGuardia's free facials.

LaGuardia's Centurion Lounge isn't even the nicest one that AmEx has to offer.

LaGuardia
The Centurion Lounge terrace at Hartsfield-Jackson Atlanta International Airport.      American Express

I had never experienced a Centurion Lounge before, but LaGuardia's was simple but sophisticated. It has clever AmEx branding, nice living spaces, and separate rooms for kids and business meetings.

And it's not even the most extravagant Centurion Lounge in AmEx's network — meaning I can largely only expect better in any potential future visits I do.

For example, the New York-JFK Centurion location has a speakeasy, the giant one in Atlanta has three outdoor terraces, and the Seattle lounge has a wellness café.

I realized what I've been missing out on.

I realized what I
This was the Centurion Lounge's second main sitting room.      Taylor Rains/Business Insider

Learning more about the Centurion lounges and finally seeing one in person quickly made me realize what I'd been missing out on by solely relying on Chase and the Priority Pass lounge network.

The Chase Sapphire Reserve credit card costs a cheaper $550 a year compared to the AmEx Platinum's $695 annual fee, and it has opened six Chase-owned airport lounges since 2023. Chase's network is small, but it's a start with at least five more locations planned.

However, the larger Centurion Lounge collection means there is one at almost all of the airports I regularly visit, and I already know Centurion's good food, spacious rooms, and amenities will be better than the usual Priority Pass go-tos.

Plus, busy airports like Los Angeles, Denver, and Philadelphia don't even have Priority Pass — but I could find a Centurion.

I see the benefit of having both Chase and AmEx.

I see the benefit of having both Chase and AmEx.
Entering the Chase lounge at JFK before a transatlantic flight in July.      Taylor Rains/Business Insider

Chase and AmEx offer arguably the two best credit cards for travel. While many people choose between the two, I see the benefit of having both.

The combined $1245 annual fee is steep, but that is lowered to $745 thanks to Chase's $300 travel credit and AmEx's $200 airline credit — and even more so once you factor in the other perks, like free subscriptions and Global Entry and ride-share discounts.

The main reason I won't part from my Chase Reserve card, however, is the Hyatt redemptions that have saved me thousands of dollars. For example, the Hyatt Place I booked in Waikiki, Hawaii, for my honeymoon in 2023 was about $2,000 at face value — but I got it for just 75,000 Chase points that I earned with my family's regular spending.

However, Chase's Hyatt perk paired with AmEx's Centurion network may be the perfect combination, as it would easily pay off the annual fee each year and more.


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